topic Re: Capital One Used The Wrong Payment Acct in Credit Cards

Capital One Used The Wrong Payment Acct

Anonymous — Fri, 07 Sep 2018 02:08:09 GMT

I’ve had two cap one accts and have paid flawlessly for over a year. Recently, I had the funds to pay up my balance in full. I went online and did so the way I always do. Two days later I get a notification that the payment was rejected. I inquired and they told me it was returned by my bank. The bank it showed having returned it was my OLD bank. I know beyond a shadow of a doubt that when I switched banks, I removed that acct from my cap one profile. I then made the payment AGAIN and it cleared using my current bank acct. My cap one accts both showed paid in full and all was right with the world.

Tonight, I happened to click on my cap one app to see that both accts have been closed for a returned payment even tho they were paid in full. I’m 1000% positive that I did not use that old acct to submit the initial payments because it has been off my cap one profile for a YEAR! Now they tell me I have to get a letter from my old bank stating that the account is closed and fax it to cap one, etc. The letter is supposed to state that there was an unauthorized debit to the acct. YES CAPITAL ONE, YOU DID IT!!! Plus, I don’t have a confirmation that I removed that acct from my profile because they never provided one! I’m highly upset now and I need to know if I have any recourse.

HELP!!!!!!

UPDATE 9/6 - Well, it would appear that hard work and perseverance paid off. I had to send a whole packet of information, including a letter from my old bank, statements etc. and capital one is going to reopen my accounts. I’m told it would take 30 days from the day the investigation closed which was 9/4. They said it was fairly obvious that the payment to the wrong bank account was a mistake, whether it was mine or theirs. At this point I’m just happy that my account will be reopened and hopefully my credit is not affected too much. Thanks all for the valuable input!!!!

Re: Capital One Used The Wrong Payment Acct

Anonymous — Thu, 30 Aug 2018 04:59:29 GMT

Welcome to the myFICO forums, MG49.

I would contact Capital One and get connected with a supervisor. They are more empowered to honor such a request IME. If that falls through, try give their Executive Office a call and see if will they help you out.

Re: Capital One Used The Wrong Payment Acct

Anonymous — Thu, 30 Aug 2018 04:58:11 GMT

The only thing you can do is provide the info they requested and hope for the best.

As lenient as Cap1 is, they don’t play with return payments, regardless of the circumstances.

Good luck!

Re: Capital One Used The Wrong Payment Acct

Anonymous — Thu, 30 Aug 2018 05:00:55 GMT

@Anonymous wrote:
The only thing you can do is provide the info they requested and hope for the best.
As lenient as Cap1 is, they don’t play with return payments, regardless of the circumstances.
Good luck!

If Capital One requested this information, they may actually be able to re-instate your accounts.

Re: Capital One Used The Wrong Payment Acct

Anonymous — Thu, 30 Aug 2018 05:07:15 GMT

Oh trust me i was on the phone with a “supervisor” for almost two hours. I flat out refuse to accept that this is my fault.

Re: Capital One Used The Wrong Payment Acct

staticvoidmain — Thu, 30 Aug 2018 05:14:36 GMT

I had a similar frustrating experience recently, a month ago. Capital One defaulted to using my old bank account without sufficient balance. Long story short, my old bank charged me for return fee. The moment I saw it, I tried to pay my Cap1 balance with the correct bank account but would not allow me to, because I had just "paid" it (but I know it would soon return the balance). I ended up swallowing the fee.

What pissed me was that I was applying for CLI. And guess what, the reason for my rejection was that I had a "payment recently returned". I tried asking for recon twice, a month apart, no luck. I ended up sock drawering my Cap1 and using a more generous credit card.

(what's more,interesting.., my "new" bank account was actually a Cap1 360 account. It shows my checking and savings account side-by-side with my credit card account. Go figure.)

Re: Capital One Used The Wrong Payment Acct

BrokenBones — Thu, 30 Aug 2018 06:30:06 GMT

Don't mean to steal your thread... Does cap 1 reject CLI for all accounts when you have a returned payment or is it just for the account that had the returned payment? I also recently used the wrong account to pay my bill and when I realized what I did I litterally cried because I knew I f'd up bad.

Re: Capital One Used The Wrong Payment Acct

Anonymous — Thu, 30 Aug 2018 06:38:20 GMT

When you click on the silhouette -> Settings, do you see the old account listed under "External Accounts"? If so, it was never deleted.

I just logged in to double check my own settings after reading this thread as I have switched to a different payment account 5 months ago without deleting the old account thinking I might change back later on, what I discovered is that even though autopay is pointing to the new payment account, Cap One will default back to the old account when you try to make a manual payment, I have not made a manual payment since the payment account change so I never noticed this until I tried it just now, I can definitely see myself assuming all payments would point to the new payment account and hit submit without paying close attention, I suspect this might be what happened to both of you if the old account was never deleted.

I just deleted mine to avoid future problems, I actually had 3 accounts listed.

Re: Capital One Used The Wrong Payment Acct

FireMedic1 — Thu, 30 Aug 2018 10:30:10 GMT

Sorry this happened. Remember everything is computer driven. And they can mess up at times as we know. Imagine the size of transactions pumping thru the servers 24/7. As OldMan said above me in a way. Each card has its own account on it. 2 separate accounts. I have 3 blocks on my main page. No where on that page is account info. Maybe the 1 card still had the old account and thats why it happened. You may have deleted it on 1 card and didnt on the other.

When I opened my 2nd Discover and my webpage populated and showed the 2 accounts. I had a payment returned. The computer changed my routing number on my 18 month old card and then changed my acct. number on the new card. I left it alone and called so I had proof the computer malfunctioned and the CSR watched on her end the changes I made.

Re: Capital One Used The Wrong Payment Acct

Loquat — Thu, 30 Aug 2018 11:22:07 GMT

Sucky problem no doubt OP. As suggested, I would send them the info they're requesting and hope for the best. It doesn't help the situation now, but this is an example of why I suggest pushing payments from a bank account rather than pulling. Pushing eliminates these types of errors. And withpushing, I also suggest setting up a payment earlier than the due date on the initial (just in case you fat finger the account number) because it gives you time to correct it before the actual due date.

Best of luck to you OP and I hope it works out in your favor.

Re: Capital One Used The Wrong Payment Acct

Anonymous — Thu, 30 Aug 2018 11:45:41 GMT

That's very sound advice to push from the bank, rather than pull from the credit card account. I'm absolutely going to do that. I really appreciate that insight! Thank you!

Re: Capital One Used The Wrong Payment Acct

staticvoidmain — Thu, 30 Aug 2018 13:09:20 GMT

I guess pushing payment is a good idea too. It's just that I never had this problem before, and I assume OP as well. Good thread OP, it's nice to know I am not the only one who had this problem.

@BrokenBones wrote:
Don't mean to steal your thread... Does cap 1 reject CLI for all accounts when you have a returned payment or is it just for the account that had the returned payment?

I would assume so, because it is automated, and they never bother giving it a second look.

@Anonymous wrote:

In my case, I would not delete my old account because, as mentioned, I bank with Cap1... and I need the old bank account there to make external transfers. Cap1 does not have the option to remove it as a payment method, even if I only need it for bank to bank transfers.

Re: Capital One Used The Wrong Payment Acct

Anonymous — Thu, 30 Aug 2018 16:12:46 GMT

@staticvoidmain wrote:
In my case, I would not delete my old account because, as mentioned, I bank with Cap1... and I need the old bank account there to make external transfers. Cap1 does not have the option to remove it as a payment method, even if I only need it for bank to bank transfers.

It's fine to have multiple accounts, you just have to change the payment account to the correct account before hitting the submit button when making manual payments, or just let autopay take care of the payments like I do, haven't had a problem in 1 year + since opening.

Re: Capital One Used The Wrong Payment Acct

xaximus — Thu, 30 Aug 2018 18:07:24 GMT

OP - it sucks when situations like this happen. It can happen if you have multiple accounts as I almost had the same thing happen but since I login and check my accounts like a hawk daily, it was a quick fix. I agree that pushing a payment will resolve this but what's the point of having auto-pay then? I'm with the oldman87 on this, checking the auto-pay and making sure it pulls from the right account is necessary. I check all of my accounts daily and especially when a payment is due.

Re: Capital One Used The Wrong Payment Acct

Anonymous — Thu, 30 Aug 2018 19:03:12 GMT

Stories like these are the exact reason why I triple check which payment acct I'm using. As it appear that it happens quite often, more than I realized.

Re: Capital One Used The Wrong Payment Acct

Anonymous — Thu, 30 Aug 2018 19:23:44 GMT

Oh, and I do precisely that which is why I was so upset. I am positive that my old acct was not available as an option and they somehow pulled it from their archives or something, but at this point I'll be happy just to have my cards working again. I mean to have my accounts closed after ONE incident is pretty ludicrous, especially since I paid them in full and have never been late.

Re: Capital One Used The Wrong Payment Acct

Anonymous — Thu, 30 Aug 2018 20:28:08 GMT

I can’t imagine a credit card issuer closing an account due to a single returned payment from an old bank account, did you previously have returned payments on that same account? If so maybe they have some type of policy to close an account once there has been X amount of returned payments. Good luck!

Re: Capital One Used The Wrong Payment Acct

Anonymous — Thu, 30 Aug 2018 21:13:58 GMT

Well, you’ll have to imagine it then because that’s exactly what happened. My history with Capital One was impeccable. That’s why I’m so upset about this.

Re: Capital One Used The Wrong Payment Acct

Meanmchine — Thu, 30 Aug 2018 21:14:15 GMT

Simple queston, didnt you get a Cap1 email confirming your account payment? It should list the date, amount and bank for the payment. Look for this email

Re: Capital One Used The Wrong Payment Acct

Anonymous — Thu, 30 Aug 2018 21:19:43 GMT

The email confirmation from capital one does not show the bank info. It never has.