topic Re: Hallelujah, I am done with Capital One! in Credit Cards

Hallelujah, I am done with Capital One!

Medic981 — Tue, 25 Sep 2018 16:09:22 GMT

After speaking with four CSR who speak English as a second language, requesting a product change from a QS1 to a QS and being told that I would never ever ever be able to do so, being told that they can not see if I qualify for my AF to be waived until after I get charged and getting a check mailed to me for $1.31 in CBR money, I closed my Captial One QuickSilver One account.

Thank you Cap1 for giving me a chance when my CR was nonexistent. I have grown my credit portfolio with your help, however, you did not grow with me. The $300, $39 AF 1.5% cashback rewards card, which has grown to a CL of $1,100, just isn't keeping up with my Citi DC card with SL of $5,000 or my AmEx EDC card with a CL of $12,000. So long and farewell Cap1. See you in the funny papers! I wish you had the good sense to keep up with me but such is life. Adios Amigo!

Re: Hallelujah, I am done with Capital One!

K-in-Boston — Tue, 25 Sep 2018 16:13:24 GMT

Congrats! I did the same with my last CapOne card back in April. Felt good since they hadn't given me so much as a single CLI in 20 years. Don't forget to update your signature!

Re: Hallelujah, I am done with Capital One!

Medic981 — Tue, 25 Sep 2018 16:23:17 GMT

@K-in-Boston wrote:
Congrats! I did the same with my last CapOne card back in April. Felt good since they hadn't given me so much as a single CLI in 20 years. Don't forget to update your signature!

Done!

Re: Hallelujah, I am done with Capital One!

CivalV — Tue, 25 Sep 2018 16:27:06 GMT

This will be me if they keep messing with my feelings. A customer for 6 years & only 2 CLI. I’ll give it another year when my scores are high and see what happens.

Re: Hallelujah, I am done with Capital One!

Medic981 — Tue, 25 Sep 2018 16:52:16 GMT

When I requested a product change from a QS1 to a QS the first CSR transferred me to the second CSR who thought I want to apply for QS and I said no I wanted to product change and he called it an upgrade. He could not tell me when my annual fee was due so I was transferred to the third CSR who told me when my AF was due and could not waive my fee unless it was charged and did not know if I would be eligible for a waiver. The English as a second language was barely passable and very difficult to understand. So I was just POed at that point and told them to close my account which they did without skipping a beat. Asked why I wanted to close my account and told them the AF and low CL. I was told I had $1.31 cashback reward remaining on my account and did I want to receive that. Why, yes I do. So I was transferred to the fourth CSR who verified my mailing address and cut a check for $1.31 and closed my account. Capital One, NOT in my wallet!

Re: Hallelujah, I am done with Capital One!

Anonymous — Tue, 25 Sep 2018 17:04:18 GMT

I will probably end up going the same route when my QS1 fee come up next April. Tried 3 times already to PC and no luck.

Re: Hallelujah, I am done with Capital One!

Pikaboo-icu — Tue, 25 Sep 2018 17:09:24 GMT

You got guts kid... LOL

In all seriousness, I commend you..

I've bounced the idea of closing my QS around quite a bit.

It has grown with me somewhat but not like the rest of my cards.

As I've stated many times: Capital One has a place but it's not in my wallet..

Technically it IS in my wallet but it goes unused..

Good for you!

Re: Hallelujah, I am done with Capital One!

Medic981 — Tue, 25 Sep 2018 17:09:35 GMT

@Anonymous wrote:
I will probably end up going the same route when my QS1 fee come up next April. Tried 3 times already to PC and no luck.

I was told by two different CSR that the AF cards are never PCed or upgraded to no AF cards. I would have to apply for the no AF card if I wanted it.

Re: Hallelujah, I am done with Capital One!

wasCB14 — Tue, 25 Sep 2018 17:10:26 GMT

To be fair, CivalV...your current scores do not suggest you've become a significantly lower-risk customer in the last 6 years.

Re: Hallelujah, I am done with Capital One!

Medic981 — Tue, 25 Sep 2018 17:15:04 GMT

@Pikaboo-icu wrote:
You got guts kid... LOL

In all seriousness, I commend you..
I've bounced the idea of closing my QS around quite a bit.
It has grown with me somewhat but not like the rest of my cards.

As I've stated many times: Capital One has a place but it's not in my wallet..
Technically it IS in my wallet but it goes unused..
Good for you!

Luckily for me, I am at a point in my credit rebuild journey that I can say ***bleep*** it and close an account without it adversely affecting my FICO scores or overall available credit. It felt good to be able to say "please cancel my account, I do not need it any longer." Just as it feels good to know if I need additional credit I can apply for it and not have to worry if I am going to be denied. I hope my fellow MFers will one day get to that point if they are not already there.

Re: Hallelujah, I am done with Capital One!

Cred4All — Tue, 25 Sep 2018 17:19:38 GMT

Can't disagree with you about dropping them, if they aren't working for you, with you, and rather against your goals then by all means... hit the road Jack! I've been fortunate as of recent that my Capital One somehow / for some reason became generous, so now with the increase it will stay in the collection. However, due to what we all know to be the Capital One interest rate it will most likely remain padding and not a daily driver by any means.

Re: Hallelujah, I am done with Capital One!

Medic981 — Tue, 25 Sep 2018 17:28:14 GMT

@Cred4All wrote:
Can't disagree with you about dropping them, if they aren't working for you, with you, and rather against your goals then by all means... hit the road Jack! I've been fortunate as of recent that my Capital One somehow / for some reason became generous, so now with the increase it will stay in the collection. However, due to what we all know to be the Capital One interest rate it will most likely remain padding and not a daily driver by any means.

At some point in the future, I might revisit obtaining a Cap1 card. As I am in the garden, I was not going to apply for the QS card. Eliminating AF was one of my gardening goals which I have achieved by closing my Cap1 account since they would not PC the card. I am gardening to app for the Chase SWA card so I will have to say my goodbyes to Cap1 for now and keep gardening.

Re: Hallelujah, I am done with Capital One!

Shooting-For-800 — Tue, 25 Sep 2018 18:45:38 GMT

Every time I call Capital One, I get a rep that is in America and has no issues speaking properly.

They treat me like a king.

You have every right to dump them, but your experiences are not everyone's.

I must have different phone numbers on my cards or something.

Oh well.

Congrats?

Re: Hallelujah, I am done with Capital One!

Medic981 — Tue, 25 Sep 2018 21:17:17 GMT

@Shooting-For-800 wrote:
Every time I call Capital One, I get a rep that is in America and has no issues speaking properly.
They treat me like a king.
You have every right to dump them, but your experiences are not everyone's.
I must have different phone numbers on my cards or something.
Oh well.
Congrats?

That is the difference between a 3 or 4 digit CL and a 5 digit credit CL card. I had a no/fair credit Cap1 card and was never going to get out and Cap1 did not have me in a premium calling queue. I learned that I was bucket limited a year ago and it wasn't going to change.

Re: Hallelujah, I am done with Capital One!

Caught750 — Tue, 25 Sep 2018 21:29:54 GMT

My experiences with Cap1 also. Granted I haven't been with them nearly as long but they refuse to grow despite near 100 point score improvements. They're on my chopping block as well. I have TCL thresholds in mind and when I pass them certain card will be chopped.

Re: Hallelujah, I am done with Capital One!

Medic981 — Tue, 25 Sep 2018 21:45:43 GMT

@Caught750 wrote:
My experiences with Cap1 also. Granted I haven't been with them nearly as long but they refuse to grow despite near 100 point score improvements. They're on my chopping block as well. I have TCL thresholds in mind and when I pass them certain card will be chopped.
Once my bank card total credit line rose above $20,000 the decision became easier for me to cancel the card.

Re: Hallelujah, I am done with Capital One!

Caught750 — Tue, 25 Sep 2018 21:47:28 GMT

I'm at $32k and change. I'm thinking at $35-40k things are gonna start going.

Re: Hallelujah, I am done with Capital One!

FireMedic1 — Tue, 25 Sep 2018 21:58:25 GMT

Well congrats. If it doesnt fit. Then dump it. I did the same thing once I moved up to the primes. And retired them. You see my RIP below. But. Everyone should know by now that the Plat/QS and the QS1 will never be a long term credit card. It will never grow like other cards. People post i have the QS and it wont grow past $500. Well yeah its a Plat in disguise. These 2 cards are and always will be starter cards. No one has a 10k Credit One card. No one will have a 10k Plat/QS card or QS1 card. Unless its a combo. Like any other CC that begins the journey we all applied cause thats all we could get at the time. They served their time and thanks for the begining you gave me. Thats JMHO.

Re: Hallelujah, I am done with Capital One!

SweetCreditObsession — Tue, 25 Sep 2018 21:59:15 GMT

Congratulations!

Re: Hallelujah, I am done with Capital One!

Shooting-For-800 — Wed, 26 Sep 2018 00:35:18 GMT

@FireMedic1 wrote:
Well congrats. If it doesnt fit. Then dump it. I did the same thing once I moved up to the primes. And retired them. You see my RIP below. But. Everyone should know by now that the Plat/QS and the QS1 will never be a long term credit card. It will never grow like other cards. People post i have the QS and it wont grow past $500. Well yeah its a Plat in disguise. These 2 cards are and always will be starter cards. No one has a 10k Credit One card. No one will have a 10k Plat/QS card or QS1 card. Unless its a combo. Like any other CC that begins the journey we all applied cause thats all we could get at the time. They served their time and thanks for the begining you gave me. Thats JMHO.

Well, I agree with where you are coming from but it is not all exactly accurate.

Some of the Plat / QS1 info is correct, but not the QS info.

I got a QS1 MC with a SL of $3k that went to $11.5k.

I then got 3 QS Visa Sig cards with SL of $10,000 each with No AF.

Those 3 cards all got CLIs also.

I combined 4 cards into 2 cards to get 2 larger QS (1 MC, 1 VS) cards.

I PC'd the MC into a Venture World MC.

I then opened a new Venture VS with $30k SL.

I then PC'd the Venture WMC into a Savor WEMC.

Then I got CLIs on the Savor WEMC and the QS VS.

I did not ask for CLI on the Venture VS since I do not want to go over the $30k threshold.

YMMV.