topic Re: Amex platinum retention in Credit Cards

Amex platinum retention

dds2be — Thu, 04 Jan 2018 20:32:46 GMT

Hi. Has anyone called Amex to try and get a retention offer for the platinum card lately? I just got hit with $550 annual fee and I’m going to call them and see, I was just curious if anyone has had any success. I put $23k through the card in 2017, and 65k in 2016.
Thanks!

Re: Amex platinum retention

ibmrad7 — Thu, 04 Jan 2018 22:22:35 GMT

I'll be calling them in few days as well. Your chances of getting a bonus are really high, if you have never had a retention bonus in the past.

So far, I have had 40K , 20K and 10K retention bonuses on my platinum.

Re: Amex platinum retention

Anonymous — Fri, 05 Jan 2018 02:42:26 GMT

I recently called about my PRG and I put about the same spend as you and they gave me a retention offer. I'd call and see what they say!

Re: Amex platinum retention

ibmrad7 — Fri, 12 Jan 2018 18:35:39 GMT

Just called the line myself... got offered $500 statement credit or 50K points. Took the points.

Re: Amex platinum retention

dds2be — Tue, 16 Jan 2018 09:04:36 GMT

Oh wow, what number did you call and what did u specifically ask them if u don’t mind me asking ? I called the regular platinum customer service rep, and all he offered me was 1500 MR points. I was shocked that’s all they offered. Do you call and ask directly for the retention?

Re: Amex platinum retention

Anonymous — Tue, 16 Jan 2018 13:11:24 GMT

@dds2be wrote:
Oh wow, what number did you call and what did u specifically ask them if u don’t mind me asking ? I called the regular platinum customer service rep, and all he offered me was 1500 MR points. I was shocked that’s all they offered. Do you call and ask directly for the retention?

How much spend did you put through it in a year? Sounds like you didn't use it a lot so they didn't make much money from it. If that's the case, they probably don't really care all that much to retain.

Re: Amex platinum retention

dds2be — Tue, 16 Jan 2018 19:13:34 GMT

I put 65k through it in 2016 and 30k 2017.

Re: Amex platinum retention

Anonymous — Tue, 16 Jan 2018 21:38:34 GMT

@dds2be wrote:
I put 65k through it in 2016 and 30k 2017.

And what about ibmrad7? $500/50K implies a high spend!

Re: Amex platinum retention

CreditCuriosity — Tue, 16 Jan 2018 22:30:54 GMT

@dds2be wrote:
I put 65k through it in 2016 and 30k 2017.

pretty high spend tbh for the platinum as platinum is meant more for perks than spending at least how I view it. Think the would of given you better than 1500k MR's although 1500 is better than nothing which alot of people get as well

Re: Amex platinum retention

ibmrad7 — Tue, 13 Mar 2018 23:21:34 GMT

@Anonymouswrote:
@dds2be wrote:
I put 65k through it in 2016 and 30k 2017.
And what about ibmrad7? $500/50K implies a high spend!

Sorry I just saw these questions.. My minimum spend on it at least 50K, some years it went as high as 80K. They offered 10K points as retention bonus last year but I declined, that also helped in getting 50K this year.

Re: Amex platinum retention

ibmrad7 — Tue, 13 Mar 2018 23:23:13 GMT

@dds2bewrote:
Oh wow, what number did you call and what did u specifically ask them if u don’t mind me asking ?

800.452.3945 Amex Retention Dept.

Re: Amex platinum retention

Creditdreamer — Wed, 03 Oct 2018 14:03:06 GMT

Thanks guys for the info as always!

I have a new data point to add to this.

I got hit with my AF on 9/29. I called Amex Retention on 10/2. The rep offered me $300 or 30,000 MR points after $4000 spend in 3 months. This is my first year with the card. My spend in the last year was $34,000 on the card (the highest spend of my Amex cards). And my credit score according to Amex is only 651 right now.

Re: Amex platinum retention

Anonymous — Wed, 03 Oct 2018 14:13:29 GMT

@ibmrad7 wrote:
Just called the line myself... got offered $500 statement credit or 50K points. Took the points.

Wow that is a good offer. I cancelled via chat and the guy tried to get me to call in but I didn't. If I knew $500 statement credit was possible I would have called.

Re: Amex platinum retention

Anonymous — Wed, 03 Oct 2018 14:16:12 GMT

@ibmrad7 wrote:
@Anonymouswrote:
@dds2be wrote:
I put 65k through it in 2016 and 30k 2017.
And what about ibmrad7? $500/50K implies a high spend!
Sorry I just saw these questions.. My minimum spend on it at least 50K, some years it went as high as 80K. They offered 10K points as retention bonus last year but I declined, that also helped in getting 50K this year.

Ok that makes me feel better. As I spent next to nothing on the card. Unless you are spending a lot of that money on airfare I think there are a lot better cards out there for your spend even with the retention bonus.

Re: Amex platinum retention

Cred4All — Wed, 03 Oct 2018 14:18:51 GMT

@Creditdreamer wrote:
Thanks guys for the info as always!
I have a new data point to add to this.
I got hit with my AF on 9/29. I called Amex Retention on 10/2. The rep offered me $300 or 30,000 MR points after $4000 spend in 3 months. This is my first year with the card. My spend in the last year was $34,000 on the card (the highest spend of my Amex cards). And my credit score according to Amex is only 651 right now.

This is great, even if it was half that, considering the AF on the Platinum any type of handout or 'new' SUB for continued cardholdership is a bonus. I'm not one to say if this is common practice on other cards, or if it's recommended or not, but it is great to see Amex willing to step up and show that they want to keep your membership.

Re: Amex platinum retention

Creditdreamer — Wed, 03 Oct 2018 14:24:43 GMT

@Anonymous wrote:
@ibmrad7 wrote:
@Anonymouswrote:
@dds2be wrote:
I put 65k through it in 2016 and 30k 2017.
And what about ibmrad7? $500/50K implies a high spend!
Sorry I just saw these questions.. My minimum spend on it at least 50K, some years it went as high as 80K. They offered 10K points as retention bonus last year but I declined, that also helped in getting 50K this year.
Ok that makes me feel better. As I spent next to nothing on the card. Unless you are spending a lot of that money on airfare I think there are a lot better cards out there for your spend even with the retention bonus.

Not to derail but what would be a better card for all around spend? I have a Venture, Amex BCP, Hilton Honors (the free one), and the Platinum. I use all regularly.

Re: Amex platinum retention

ibmrad7 — Wed, 03 Oct 2018 15:07:57 GMT

@Anonymous wrote:
@ibmrad7 wrote:
@Anonymouswrote:
@dds2be wrote:
I put 65k through it in 2016 and 30k 2017.
And what about ibmrad7? $500/50K implies a high spend!
Sorry I just saw these questions.. My minimum spend on it at least 50K, some years it went as high as 80K. They offered 10K points as retention bonus last year but I declined, that also helped in getting 50K this year.
Ok that makes me feel better. As I spent next to nothing on the card. Unless you are spending a lot of that money on airfare I think there are a lot better cards out there for your spend even with the retention bonus.

Agree. I use Platinum mostly for air travel and categories where other cards in portfolio offer the same returns (1 pt/$).

Re: Amex platinum retention

Anonymous — Wed, 03 Oct 2018 15:40:16 GMT

@Creditdreamer wrote:
@Anonymous wrote:
@ibmrad7 wrote:
@Anonymouswrote:
@dds2be wrote:
I put 65k through it in 2016 and 30k 2017.
And what about ibmrad7? $500/50K implies a high spend!
Sorry I just saw these questions.. My minimum spend on it at least 50K, some years it went as high as 80K. They offered 10K points as retention bonus last year but I declined, that also helped in getting 50K this year.
Ok that makes me feel better. As I spent next to nothing on the card. Unless you are spending a lot of that money on airfare I think there are a lot better cards out there for your spend even with the retention bonus.
Not to derail but what would be a better card for all around spend? I have a Venture, Amex BCP, Hilton Honors (the free one), and the Platinum. I use all regularly.

If you are interested in earning MR Points then I would suggest PRG as they have bonus categories which are supposed to be even higher soon (Groceries, Gas, Restaurants) . Fee waived first year and you can get $200 in airline gift cards first year. 50k MR sign up bonus if you haven't had the card before. Amex Every Day Preferred gives you 1.5 MR Points on everything if you use the card 30 times in a month.

If you are just want cash plenty of cards have 2 percent cash back with no annual fee. Citi Double Cash for example.