topic Re: Mercury card in Credit Cards

Mercury card

Anonymous — Wed, 14 Nov 2018 17:29:52 GMT

I called their CS number asking for CLI, and the CSR had no idea as how to do it. She then transferred me to a manger who explained to me that "we dont give CLI at this time, maybe in the future". Thanked her for her time and then walked over to my shredder and inserted their card... I had a $17k CL with Barclay before they sold off. It will help with credit utilization % and thats it. Anyone elses having these issues with this cut rate issuer?

Re: Mercury card

RonM21 — Wed, 14 Nov 2018 17:33:37 GMT

Wow. Instant reaction! No, I have not dealt with this issuer before, but it's not too often that I see this happen where the lender does not give CLI.

Re: Mercury card

Anonymous — Thu, 15 Nov 2018 04:41:53 GMT

I had a balance of around $1800 on a $2000 limit with Barclays and paid it off with Mercury the first day the card transferred to them. I’ve been fighting with them for the last 2 months to have them report correctly. And their Customer service keeps saying things like “sometimes it take awhile to show up on the credit after we report it” (really, almost 2 months) and “maybe that’s a mistake with the credit bureaus”. Not to mention they still haven’t closed my online statement for November 4th. So my last statement is from Ocotober 4th.
They’re of no help over there.

Re: Mercury card

Anonymous — Thu, 15 Nov 2018 21:09:17 GMT

You're not the only one who is having issues with them...

I mailed a cashier's check to them on October 9th to payoff my account, check was for a little over $2,300 with the intention of closing the account as soon as the payment posted. Went to their website and pulled the mailing address off their website (the only address listed on their site by the way). Kept an eye on my account and continued to see that the payment had not posted.

About my 6th call back on October 29th they finally allowed me to speak with a Manager, he proceeded to tell me that my cashier's check was sent to the wrong address and they would have to put a request in to get the check from the location it was sent to and the process would take 7-10 days.

Fast forward, still no payment posted to my account. Called the back on Monday (11/12) and "No Manager was available to speak with", got the same answer when I called back on Tuesday (11/13) and Wednesday (11/14). Called them back this morning and got the same answer again...

Called them back this afternoon and amazingly I got to speak with a manager who stated that all payments that are sent to their other address get forwarded to the payment processing location...which means one of the managers I spoke with is wrong and means that you should have had my payment weeks ago. She proceeds to tell me that a letter was mailed to me on November 5th requesting that I send them a fax of the front and the back of my cashier's check. The cashier's check that they have in their possesion. I've already provided to them in my initial conversation with the manager the cashier's check number, the bank it was issued from, and all other information on it from the receipt. Needless to say I'm more than a little mad.

Long story short...run far far away from Mercury Card and anything to do with these idiots if your Barclays card got sold.

Re: Mercury card

Anonymous — Mon, 04 Feb 2019 04:02:26 GMT

I was converted to this Mercury Mastercard from Barclay's Arrival. I had a credit limit of $4,050 and $3,000 on another Barclay's card. I checked my credit limit yesterday and they increased it to $4.050 on both. I checked today, now they decreased both to $3,000! WTH? I'm calling customer service first thing tomorrow, then shreding both.

Re: Mercury card

IantoJones — Fri, 08 Feb 2019 03:01:18 GMT

What ended up being the reason they lowered both credit limits? Did they have any explanation?

Re: Mercury card

Anonymous — Wed, 31 Jul 2019 08:24:14 GMT

Folks ... shredding the card does not close the account! You need to officially and formally contact the lender and inform them of your desire to close the account (remember they may have language in their Terms & Conditions of Account Membership on how they close accounts - yes this is all a pain). Otherwise, they will not know and could potentially leave you with an open liability for whatever! Contact the lender.

Re: Mercury card

Anonymous — Wed, 31 Jul 2019 08:27:30 GMT

@Anonymous wrote:
Folks ... shredding the card does not close the account! You need to officially and formally contact the lender and inform them of your desire to close the account (remember they may have language in their Terms & Conditions of Account Membership on how they close accounts - yes this is all a pain). Otherwise, they will not know and could potentially leave you with an open liability for whatever! Contact the lender.

I think at least some of the posters know this, one said they are keeping it open for util, shredding just makes sure that they will not use it for purchases.

That said, personally I would either close a card or sock draw it, not shred it. Just in case you need to access the CL

Re: Mercury card

FlaDude — Fri, 08 Feb 2019 15:04:17 GMT

@Anonymous wrote:
That said, personally I would either close a card or sock draw it, not shred it. Just in case you need to access the CL

Same here. I made the mistake of shredding my Sync Sleepnumber card because I knew I'd never need to use it again. When I went to BT the balance to another card I realized I didn't have the full card number. The statements only had a partial number, I called CS and they couldn't give it to me so I ended up having to order a replacement card just to get the full account number to complete the BT.

Re: Mercury card

steelers1 — Fri, 08 Feb 2019 16:16:41 GMT

My wife had a Barclays reward card that was converted.

It was a donor card and the limit was used to add to her AA card.

She kept a $1,000 on it with the hopes that she could pc it to an Uber card someday.

She tried to cancel it during the conversion but Barclay said it was too late so she figured she would wait it out and cancel it later.

Mercury sent her a card and a month later she got an auto CLI to $2,500.

She still has it however she never uses it.

Re: Mercury card

Anonymous — Wed, 31 Jul 2019 08:28:43 GMT

@Anonymous wrote:
@Anonymous wrote:
Folks ... shredding the card does not close the account! You need to officially and formally contact the lender and inform them of your desire to close the account (remember they may have language in their Terms & Conditions of Account Membership on how they close accounts - yes this is all a pain). Otherwise, they will not know and could potentially leave you with an open liability for whatever! Contact the lender.
I think at least some of the posters know this, one said they are keeping it open for util, shredding just makes sure that they will not use it for purchases.

That said, personally I would either close a card or sock draw it, not shred it. Just in case you need to access the CL

Get the keeping it for utilization. That said, one needs to still watch it so something doesn't happen like the info gets stolen or the lender ~~places some charge on it such as an "inactivity fee" ... seems I~~ have ~~read~~ some weird things that pop up. That is where I was coming from ... missed the keep it for utilization.

Re: Mercury card

Anonymous — Sat, 02 Mar 2019 19:13:37 GMT

I, too, had an issue with mercurycard. I called to request a CLI and I was told that they are not giving credit increases right now but they would do it during promotional period which she said she didn't know when either. I'm thinking of actually closing this account if no credit line increase will not be given in the 3 months. I'm yet to see if it's really worth keeping this card.

Re: Mercury card

Anonymous — Wed, 24 Apr 2019 07:21:02 GMT

i was booted from barclays last year, too

my limit was $1500, and mercury kept it the same

just checked today and i've received an automatic credit line increase to $3750!

still don't plan on using the card, tho

my plan was to get back with barclays and close this account, but i'll go ahead and keep it for now

Re: Mercury mastercard payment hold

Anonymous — Thu, 13 Jun 2019 22:44:07 GMT

6.13.19 Anyone running into issues with mercury cards holding payments?

I truly hate Barclay sold my account to Mercury mastercard! Not only are their issues trying to find out any benefits to having their mastercard, hard to get a credit line increase, NOW they are holding my payments. Sometimes it's held based on the payment amount although it does not matter if the payment is $200 - $1000. I like to pay my balance in full each month to avoid finance charges and having a balance. Because they'll randomly place a hold on ACH/check payments I decided to break some large payments up (i.e.charged $600 made 2 payments, 1 for $360 & 1 for $240) however both payments were held. Just got through talking with CS. 1st the rep said oh they reason they placed on hold on your payments is because they were made back to back. This does not make any sense bc I have made 2 payments back to several times. Not sure what she means by "back to back" when sometimes I pay 2 consecutive days or it's a week to 2 weeks apart. Again depending on what's charged. IMO back to back would be consecutive payments. Of course I explained if you review my history you will see I have made payemnts back to back (2 days in a row) in which neither payment was held & there are times I made payments weeks apart in which the payments was not held. Now all of a sudden within the last 2 months I have noticed a few payments are being held. This time I paid $360 on 6.2 (balanced charged), made a few charges on 6.6 therefore once they posted I paid the new bal $240 on 6.10. I asked is there a way I could fax proof from my bank that the checks/ACHs cleared to release the hold sooner. The rep says but by the time we get your proof the hold would be removed. Of course I was a little puzzle had to inquire what do you mean, the payment clears my credit union within 2 business days. The rep says we hold the payments for 7 days, it takes 3-5 days to process any faxes and 5-8 days to process any mail correspondence. I respond with there's a good chance on day 3 I could provide you guys with proof the payment cleared my account. Well the rep then replies yeah you can do that BUT we put a hold on a payment it can't be removed. Maybe I'm missing something here or I'm not comparing and calculating the difference between the number of days I can provide proof the payment cleared via fax vs mercury cards fax processing timeframe of 3-5 days correctly. it would seem I would stand a good chance on having the hold release if she was telling the truth. That is until she said "once we put a hold on a payment it can't be removed". My response was.... you do realized you are contradiciting yourself. One moment you're telling me I can fax proof for future payments if a hold is place on them however you're ending your statement with the hold will not be removed even if I send proof documentation. So what's the point?? All she could say was yeah that's right. SMH! As everyone else has complaints I too do not see any point any keeping this credit card. Really hate Barclay sold my account as so many without any heads up other than logging into my Barclay account one day to see a message re: the account transfer/sold. I never had any issues with payments to Barclay, credit line increases or knowing what benefits are available for the credit card! I cannot begin talking about mercurys reward program. Unlike Barclay you cannot even cash points out for giftcards or any other perk.

Re: Mercury card

Andypanda — Wed, 31 Jul 2019 08:30:02 GMT

@Anonymous wrote:
@Anonymous wrote:
@Anonymous wrote:
Folks ... shredding the card does not close the account! You need to officially and formally contact the lender and inform them of your desire to close the account (remember they may have language in their Terms & Conditions of Account Membership on how they close accounts - yes this is all a pain). Otherwise, they will not know and could potentially leave you with an open liability for whatever! Contact the lender.
I think at least some of the posters know this, one said they are keeping it open for util, shredding just makes sure that they will not use it for purchases.

That said, personally I would either close a card or sock draw it, not shred it. Just in case you need to access the CL
Get the keeping it for utilization. That said, one needs to still watch it so something doesn't happen like the info gets stolen or the lender places some charge on it such as an "inactivity fee" ... seems I have read some weird things that pop up. That is where I was coming from ... missed the keep it for utilization.

As of the 2010 CARD act, inactivity fees are illegal.

Re: Mercury mastercard payment hold

sjt — Fri, 14 Jun 2019 18:00:04 GMT

Clarification regarding holding payments. I understand some bank will delay when you can actually use the credit line, but you should get credit on the actual date the payment was received. If that is not the case, Mercury is in violation of the Card Act.

Re: Mercury mastercard payment hold

IantoJones — Wed, 31 Jul 2019 06:57:45 GMT

My experience has been if you choose the Debit Card option when paying, the payment is available immediately.

This is an improvement over Barclays, where I had to make multiple payments of $199.99 (any payment of $200+ was held), and the $199.99 payments cleared next *business* day (or Tuesday if made Sat-Mon).
YMMV.

Re: Mercury card

Anonymous — Tue, 04 Feb 2020 14:11:20 GMT

This is the wurst Credit Card, I apply on December 5th, 2019 they approve me $2000.00 I was really excited, because I tried building my credit. On 12/14/19 My soon as a Christmas gift ask me If can send him to see member of family I told him of course I decide use the MERCURY CARD and that when the night mare it stared. They paid for the airplane ticket with out no problem then my son ask me if I can handle him some cash I said ok son I don’t have any cash in me but let me use this new credit card. Omg what kind mistake I did According with documents that they send me they stated that I can have some cash advance I did the transaction was decline 12/16/19 well I call them at the number on the back of the card( BY THE WAY IS A FRAUD DEPARTMENT) fallows one of their employees went to different Bank she told me over the phone that I need to tried for at lease 3 times something that I did and transaction keep decline ( off course they block my account according with them do to a fraudulent transaction I was mad and I told them they said we apologize a supervisor will contact you. Pass a week no one call me I call them back and they told me “ You need send 3 method that shows your address and pictures some ID including my DL and make sure is My Present address also send us a note with the last four number off your credit card i did they never contact me. I keep calling them and after 3 times sending what they ask me they told me oh we can see your Driver license is to clear or to black. Well after 30 days and no respond one of the customer professionals and noticed my frustration she told me what I can doo scan the document and faxed I thank her and I went to my Apple Store paid for CamScanner and I submit all of them again I wait few days to see if they received and when I call for my surprise they got it this time. I spend more than $48 dollars sending some document. Today is 2/3/2020 and no one BUT NO ONE CALL ME AND LET ME KNOW WHAT I DID WRONG IF I FALLOWS ONE OF COMPANY EMPLOYEES INSTRUCTIONS. I MONITOR NY CREDIT ALL THE TIME AND I NOTICED THAT THEY CLOSE THE CREDIT CARD THE SAME DAY THAT I CALL CSR. SINCE TODAY NO ONE CALL ME I MAKE THE PAYMENT WILL BE PAID OFF ON FEW DAYS AND NO BODY BUT NO BODY EVEN SUPERVISOR AND OF THE PERSON DEAL WITH THE INVESTIGATION CONTACT ME
WHAT I FEEL LIKE THEY THINK I COMETED FRAUD AND THEY TREAT ME LIKE IM A CRIMAL AND OR WITH NO RESPECT. IF THAT TRUE THAT THEY RECORS THE CONVERSATION. LAST TIME I CALL I TOLD THEM TO PLEASE HEAR ALL THE CALL AND THEY TOLD ME WHAT WLSE THEY CAN DO FOR ME. FOR REAL I JUST PRAY GOD THAT WHO EVER IS MESSING WITH ME. GET CUT ON HIS OR HER UNPROFESSIONAL BEHAVIORS

Re: Mercury card

Brian_Earl_Spilner — Tue, 04 Feb 2020 15:25:54 GMT

@Anonymous wrote:
This is the wurst Credit Card, I apply on December 5th, 2019 they approve me $2000.00 I was really excited, because I tried building my credit. On 12/14/19 My soon as a Christmas gift ask me If can send him to see member of family I told him of course I decide use the MERCURY CARD and that when the night mare it stared. They paid for the airplane ticket with out no problem then my son ask me if I can handle him some cash I said ok son I don’t have any cash in me but let me use this new credit card. Omg what kind mistake I did According with documents that they send me they stated that I can have some cash advance I did the transaction was decline 12/16/19 well I call them at the number on the back of the card( BY THE WAY IS A FRAUD DEPARTMENT) fallows one of their employees went to different Bank she told me over the phone that I need to tried for at lease 3 times something that I did and transaction keep decline ( off course they block my account according with them do to a fraudulent transaction I was mad and I told them they said we apologize a supervisor will contact you. Pass a week no one call me I call them back and they told me “ You need send 3 method that shows your address and pictures some ID including my DL and make sure is My Present address also send us a note with the last four number off your credit card i did they never contact me. I keep calling them and after 3 times sending what they ask me they told me oh we can see your Driver license is to clear or to black. Well after 30 days and no respond one of the customer professionals and noticed my frustration she told me what I can doo scan the document and faxed I thank her and I went to my Apple Store paid for CamScanner and I submit all of them again I wait few days to see if they received and when I call for my surprise they got it this time. I spend more than $48 dollars sending some document. Today is 2/3/2020 and no one BUT NO ONE CALL ME AND LET ME KNOW WHAT I DID WRONG IF I FALLOWS ONE OF COMPANY EMPLOYEES INSTRUCTIONS. I MONITOR NY CREDIT ALL THE TIME AND I NOTICED THAT THEY CLOSE THE CREDIT CARD THE SAME DAY THAT I CALL CSR. SINCE TODAY NO ONE CALL ME I MAKE THE PAYMENT WILL BE PAID OFF ON FEW DAYS AND NO BODY BUT NO BODY EVEN SUPERVISOR AND OF THE PERSON DEAL WITH THE INVESTIGATION CONTACT ME
WHAT I FEEL LIKE THEY THINK I COMETED FRAUD AND THEY TREAT ME LIKE IM A CRIMAL AND OR WITH NO RESPECT. IF THAT TRUE THAT THEY RECORS THE CONVERSATION. LAST TIME I CALL I TOLD THEM TO PLEASE HEAR ALL THE CALL AND THEY TOLD ME WHAT WLSE THEY CAN DO FOR ME. FOR REAL I JUST PRAY GOD THAT WHO EVER IS MESSING WITH ME. GET CUT ON HIS OR HER UNPROFESSIONAL BEHAVIORS

I'm sorry you had to go through that. Barclay can be really skittish. Have you tried calling them again, or have you just given up on it?

Re: Mercury card

Anonymous — Tue, 04 Feb 2020 15:38:32 GMT

I will not give up. I call them every week and they give me the same excuse a supervisor will contact you between 48 to 72 hrs and no one call me. That company is the wurst company to deal with they even told me that is not direct line to anyone and or supervisor I will not give up I don’t play games and or play with my Credit also IM PLANNING FALLOW A COMPLAINT CFPB
( Consumer Financial Protection Bureau )