topic Re: Capital One Venture TSA Precheck Question in Credit Cards

Capital One Venture TSA Precheck Question

Anonymous — Thu, 08 Nov 2018 06:07:04 GMT

Hi All,

I heard from people getting an email right when they apply for Global Entry saying their account will be credited. However, I applied to TSA precheck and didn't get an email. (Wanted to do global entry, but have to drive an hour to enrollment center). Any experiences of how long Capital One took to credit account?

Re: Capital One Venture TSA Precheck Question

Anonymous — Thu, 08 Nov 2018 12:33:24 GMT

@Anonymous wrote:
Hi All,

I heard from people getting an email right when they apply for Global Entry saying their account will be credited. However, I applied to TSA precheck and didn't get an email. (Wanted to do global entry, but have to drive an hour to enrollment center). Any experiences of how long Capital One took to credit account?

Hello. I applied for global entry on the 14th of the month. Either that day or the next, I received an email from capital 1 that my application fee is on them and would be credited within the next two billing cycles. I received a statement credit email on the 28th of the same month. Hope this helps.

Edited to add: I am not sure I made it clear. But my statement credit came in around the same time as the email.

Re: Capital One Venture TSA Precheck Question

Anonymous — Thu, 08 Nov 2018 16:15:26 GMT

@Anonymous wrote:
@Anonymous wrote:
Hi All,

I heard from people getting an email right when they apply for Global Entry saying their account will be credited. However, I applied to TSA precheck and didn't get an email. (Wanted to do global entry, but have to drive an hour to enrollment center). Any experiences of how long Capital One took to credit account?

Hello. I applied for global entry on the 14th of the month. Either that day or the next, I received an email from capital 1 that my application fee is on them and would be credited within the next two billing cycles. I received a statement credit email on the 28th of the same month. Hope this helps.

Edited to add: I am not sure I made it clear. But my statement credit came in around the same time as the email.

Thanks for your fast response! I wonder if I should contact them since I didn't get the email. I applied on Monday and no email of saying they're reimbursing. I have the Venture One so I know it has the program.

Re: Capital One Venture TSA Precheck Question

Anonymous — Thu, 08 Nov 2018 23:51:15 GMT

@Anonymous wrote:

Thanks for your fast response! I wonder if I should contact them since I didn't get the email. I applied on Monday and no email of saying they're reimbursing. I have the Venture One so I know it has the program.

Hi killskulls. You're welcome. I just checked the Capital 1 website and it appears the Venture One does not have the credit for TSA global entry/pre check. See the chart below from Cap 1 website.

Re: Capital One Venture TSA Precheck Question

Anonymous — Fri, 09 Nov 2018 00:13:19 GMT

@Anonymous wrote:
@Anonymous wrote:
Thanks for your fast response! I wonder if I should contact them since I didn't get the email. I applied on Monday and no email of saying they're reimbursing. I have the Venture One so I know it has the program.
Hi killskulls. You're welcome. I just checked the Capital 1 website and it appears the Venture One does not have the credit for TSA global entry/pre check. See the chart below from Cap 1 website.

Hi ItsPossible,

Sorry, not sure why I said Capital One Venture One. I actually have the Capital One Venture. I think I'm so used to saying Capital One that I sometimes add it into the card name haha!

Re: Capital One Venture TSA Precheck Question

Anonymous — Fri, 09 Nov 2018 00:31:21 GMT

No worries!! It happens to the best of us!

Has the charge for the tsa precheck shown up in your transactions on your Venture account? Whether the answer is yes or no, I would give Cap 1 a call to make sure everything is in order and that you are set to get the credit. Let me know what happens when you call.

Re: Capital One Venture TSA Precheck Question

Anonymous — Fri, 09 Nov 2018 01:04:23 GMT

@Anonymous wrote:
No worries!! It happens to the best of us!

Has the charge for the tsa precheck shown up in your transactions on your Venture account? Whether the answer is yes or no, I would give Cap 1 a call to make sure everything is in order and that you are set to get the credit. Let me know what happens when you call.

So I called them and she told me to wait one or two weeks. She said it was odd I didnt receive an email. She said based on what she sees charged, I should be eligible for the reimbursement. However, she has no way to know if it is in progress or reimbursing or not. I did the TSA Precheck application on Monday and it got posted yesterday (11/7). I will definitely update of what happens though. Really strange how I didnt get an email. The charge posted as "IDENTOGO- TSA PRECHECK."

How do you like your Venture card by the way? I just got it! Any things you like or wish they would improve on?

Re: Capital One Venture TSA Precheck Question

Anonymous — Fri, 09 Nov 2018 01:27:49 GMT

@Anonymous wrote:
@Anonymous wrote:
No worries!! It happens to the best of us!

Has the charge for the tsa precheck shown up in your transactions on your Venture account? Whether the answer is yes or no, I would give Cap 1 a call to make sure everything is in order and that you are set to get the credit. Let me know what happens when you call.
So I called them and she told me to wait one or two weeks. She said it was odd I didnt receive an email. She said based on what she sees charged, I should be eligible for the reimbursement. However, she has no way to know if it is in progress or reimbursing or not. I did the TSA Precheck application on Monday and it got posted yesterday (11/7). I will definitely update of what happens though. Really strange how I didnt get an email. The charge posted as "IDENTOGO- TSA PRECHECK."

How do you like your Venture card by the way? I just got it! Any things you like or wish they would improve on?

Maybe there was a kink in the email system and that is why you did not receive it. Also, did you check your spam folder? I would wait until after the 22nd. That gives it two weeks and if the credit hasn't posted, call back.

As for how I like my Venture, I love it honestly. I have two other 2% cashback cards with no annual fee. But, I don't want to let my Venture go. Also, I got my Venture when the annual fee was $59. So, it is a little less than the current $95 annual fee. So it doesn't hurt as much.

1. The main thing for me is that there are instant purchase notifications. I need this because I am out of country quite a bit. My PenFed and Paypal 2% cards do not provide this. In fact, through my app and an email, Cap 1 was proactive in catching and notifying me of a fraudulent purchase recently. They took care of the issue swiftly and without a lot of hoopla.

2. I have only ever redeemed for travel, which is quite easy to do. But there are two points where I think they could do better. Sometimes when I try to redeem on the app, I can't see all of my recent purchases for redemption. But on the desktop I can. That is a little inconvenient. But no big deal. Also, if you want to redeem for cash, then you lose value on the card. The loss of value for redeeming for cash is something that I wish they would change. But it is no big deal.

3. There is the option to redeem for gift cards at different values. However, I have never used this option. I travel enough where redeeming for travel makes sense to me.

4. Customer service has always been great for me, whether chatting or calling. Others have had not so great experiences. But, so far, I've been quite happy with their service.

All in all, my experience with Cap 1 and the Venture has been pretty good.

Re: Capital One Venture TSA Precheck Question

Anonymous — Fri, 09 Nov 2018 02:26:25 GMT

@Anonymous wrote:
@Anonymous wrote:
@Anonymous wrote:
No worries!! It happens to the best of us!

Has the charge for the tsa precheck shown up in your transactions on your Venture account? Whether the answer is yes or no, I would give Cap 1 a call to make sure everything is in order and that you are set to get the credit. Let me know what happens when you call.
So I called them and she told me to wait one or two weeks. She said it was odd I didnt receive an email. She said based on what she sees charged, I should be eligible for the reimbursement. However, she has no way to know if it is in progress or reimbursing or not. I did the TSA Precheck application on Monday and it got posted yesterday (11/7). I will definitely update of what happens though. Really strange how I didnt get an email. The charge posted as "IDENTOGO- TSA PRECHECK."

How do you like your Venture card by the way? I just got it! Any things you like or wish they would improve on?
Maybe there was a kink in the email system and that is why you did not receive it. Also, did you check your spam folder? I would wait until after the 22nd. That gives it two weeks and if the credit hasn't posted, call back.

As for how I like my Venture, I love it honestly. I have two other 2% cashback cards with no annual fee. But, I don't want to let my Venture go. Also, I got my Venture when the annual fee was $59. So, it is a little less than the current $95 annual fee. So it doesn't hurt as much.

1. The main thing for me is that there are instant purchase notifications. I need this because I am out of country quite a bit. My PenFed and Paypal 2% cards do not provide this. In fact, through my app and an email, Cap 1 was proactive in catching and notifying me of a fraudulent purchase recently. They took care of the issue swiftly and without a lot of hoopla.
2. I have only ever redeemed for travel, which is quite easy to do. But there are two points where I think they could do better. Sometimes when I try to redeem on the app, I can't see all of my recent purchases for redemption. But on the desktop I can. That is a little inconvenient. But no big deal. Also, if you want to redeem for cash, then you lose value on the card. The loss of value for redeeming for cash is something that I wish they would change. But it is no big deal.
3. There is the option to redeem for gift cards at different values. However, I have never used this option. I travel enough where redeeming for travel makes sense to me.
4. Customer service has always been great for me, whether chatting or calling. Others have had not so great experiences. But, so far, I've been quite happy with their service.

All in all, my experience with Cap 1 and the Venture has been pretty good.

Nice! Thanks for your detailed response! I did check the Spam folder and it unfortunately is not there. The lady suggested that too actually! I will let you know whether or not the credit is posted in a few weeks. If not, I'll let you know what they say too! Hopefully, it does so I won't have to keep calling them.

Oh wow, are you grandfathered into the $59/rate then? That's nice of them to do. A lot of other cards would just raise your price to whatever they are at.

That's really strange how redemption for app and website differ in terms of what you can redeem points for in terms of transactions showing. Maybe you can report it to them about the bug? I'm pretty sure it shouldn't be a hard fix for them.

I have definitetly heard good and bad stories about Capital One customer service. I'm happy that you have had a great experience though. Here's to hoping that I have the same !

Re: Capital One Venture TSA Precheck Question

Anonymous — Fri, 09 Nov 2018 02:45:49 GMT

@Anonymous wrote:
Nice! Thanks for your detailed response! I did check the Spam folder and it unfortunately is not there. The lady suggested that too actually! I will let you know whether or not the credit is posted in a few weeks. If not, I'll let you know what they say too! Hopefully, it does so I won't have to keep calling them.

Oh wow, are you grandfathered into the $59/rate then? That's nice of them to do. A lot of other cards would just raise your price to whatever they are at.

That's really strange how redemption for app and website differ in terms of what you can redeem points for in terms of transactions showing. Maybe you can report it to them about the bug? I'm pretty sure it shouldn't be a hard fix for them.

I have definitetly heard good and bad stories about Capital One customer service. I'm happy that you have had a great experience though. Here's to hoping that I have the same !

Yes. Called in and confirmed that I will only have $59 annual fee, no increase. Another reason to like them.

Oh and the other reason I like my Venture is that the limit is more than 4 times the limit of the PenFed card and more than 2 times the limit of my Paypal Card.

Hope you enjoy yours!!!

Re: Capital One Venture TSA Precheck Question

Anonymous — Wed, 14 Nov 2018 08:01:09 GMT

@Anonymous wrote:
@Anonymous wrote:
Nice! Thanks for your detailed response! I did check the Spam folder and it unfortunately is not there. The lady suggested that too actually! I will let you know whether or not the credit is posted in a few weeks. If not, I'll let you know what they say too! Hopefully, it does so I won't have to keep calling them.

Oh wow, are you grandfathered into the $59/rate then? That's nice of them to do. A lot of other cards would just raise your price to whatever they are at.

That's really strange how redemption for app and website differ in terms of what you can redeem points for in terms of transactions showing. Maybe you can report it to them about the bug? I'm pretty sure it shouldn't be a hard fix for them.

I have definitetly heard good and bad stories about Capital One customer service. I'm happy that you have had a great experience though. Here's to hoping that I have the same !

Yes. Called in and confirmed that I will only have $59 annual fee, no increase. Another reason to like them.

Oh and the other reason I like my Venture is that the limit is more than 4 times the limit of the PenFed card and more than 2 times the limit of my Paypal Card.

Hope you enjoy yours!!!

Still waiting on Precheck email and wanted to provide an update. Hope you heard the good news about the 2 Capital One Miles to 1.5 Airline Partner Miles (2:1.5) that was on the news today!

Re: Capital One Venture TSA Precheck Question

Anonymous — Wed, 14 Nov 2018 12:09:17 GMT

Yes I did hear about the transfer partners for Cap 1. It’s a real Travis card now. So glad I decided to keep my card after the first year and didn’t get rid of it! I hope your credit shows up soon! Keep me posted!

Re: Capital One Venture TSA Precheck Question

Anonymous — Wed, 21 Nov 2018 16:18:34 GMT

@Anonymous wrote:
Yes I did hear about the transfer partners for Cap 1. It’s a real Travis card now. So glad I decided to keep my card after the first year and didn’t get rid of it! I hope your credit shows up soon! Keep me posted!

Just wanted to keep you posted, at the 2 week mark but no notification or credit posted. Will be calling later today since that's what the rep said to do if I don't see notification. Will let you know the result!

Re: Capital One Venture TSA Precheck Question

Anonymous — Wed, 21 Nov 2018 16:34:03 GMT

@Anonymous wrote:
@Anonymous wrote:
Yes I did hear about the transfer partners for Cap 1. It’s a real Travis card now. So glad I decided to keep my card after the first year and didn’t get rid of it! I hope your credit shows up soon! Keep me posted!
Just wanted to keep you posted, at the 2 week mark but no notification or credit posted. Will be calling later today since that's what the rep said to do if I don't see notification. Will let you know the result!

Just called them. She insisted on me waiting for the 2 billing cycles. I then mentioned about the confirmation email and then she read whatever she had in front of her and said "oh, yeah let me check on that." She came back and said it is a known issue of people not receiving the email and to wait until mid-December. (my billing cycle ends then).

Re: Capital One Venture TSA Precheck Question

delaney1 — Mon, 26 Nov 2018 16:37:16 GMT

Did you ever get your credit? I paid for precheck today, and immediately got an email saying I will be reimbursed within two credit cycles.

Re: Capital One Venture TSA Precheck Question

Anonymous — Mon, 26 Nov 2018 17:05:57 GMT

@delaney1 wrote:
Did you ever get your credit? I paid for precheck today, and immediately got an email saying I will be reimbursed within two credit cycles.

Unfortunately not yet. It has been more than 2 weeks for me now. 2.5 weeks. I never got that email when I charged PreCheck. The rep said some people are having this problem and refuse to do anything for me until I wait the 2 billing cycles. I know most people get it at the 2 week mark when they receive the email. Here I am still waiting .

I'm curious, what does your TSA precheck pending transaction say? Is it like "INDENTOGO-TSA PRECHECK?"

Re: Capital One Venture TSA Precheck Question

delaney1 — Mon, 26 Nov 2018 17:32:11 GMT

Yes, that’s what my pending transaction says.

Re: Capital One Venture TSA Precheck Question

Anonymous — Tue, 27 Nov 2018 11:37:25 GMT

Hi Killskulls,

Sorry I'm just getting back to you. But I've been really busy with the holidays.

Now that I think of it, there may be something to the whole billing cycle thing. My billing cycle ends around the 25th or 26th of the month. I made my purcase on the 13th or 14th of the month. Maybe that is why my credit was applied in two weeks, i.e., I was close to my billing cycle?

Hang in there. I am sure your credit will be applied soon!

Re: Capital One Venture TSA Precheck Question

Anonymous — Tue, 27 Nov 2018 16:27:14 GMT

@Anonymous wrote:
Hi Killskulls,

Sorry I'm just getting back to you. But I've been really busy with the holidays.

Now that I think of it, there may be something to the whole billing cycle thing. My billing cycle ends around the 25th or 26th of the month. I made my purcase on the 13th or 14th of the month. Maybe that is why my credit was applied in two weeks, i.e., I was close to my billing cycle?

Hang in there. I am sure your credit will be applied soon!

No worries! Enjoy your holidays and breaks while you can!!!! Hope you had a nice Thanksgiving!! I''ll be on the lookout when my next billing cycle ends again. I will keep you updated like usual

Re: Capital One Venture TSA Precheck Question

Anonymous — Fri, 30 Nov 2018 03:29:34 GMT

@Anonymous wrote:
Hi Killskulls,

Sorry I'm just getting back to you. But I've been really busy with the holidays.

Now that I think of it, there may be something to the whole billing cycle thing. My billing cycle ends around the 25th or 26th of the month. I made my purcase on the 13th or 14th of the month. Maybe that is why my credit was applied in two weeks, i.e., I was close to my billing cycle?

Hang in there. I am sure your credit will be applied soon!

The credit is pending!!!! I guess it did automatically do it!! Yay!