topic Re: Credit One Late Payment Text.. in Credit Cards

Credit One Late Payment Text..

Anonymous — Fri, 07 Dec 2018 01:31:33 GMT

I just received a text from Credit One stating my monthly payment is past due. I haven't had a card with them for almost a year now and I made sure it was closed. The only contact I've had with them is them sending me mailers every week or so.

Wondering if anyone else ever receive anything like this from them? Can't call or even try to access my old account because the phone number either doesn't connect or non stop ringing and their site doesn't seem very functional right now. Kinda making me think they're having some sort of system glitch/failure or something? /shrug

Re: Credit One Late Payment Text..

Pikaboo-icu — Fri, 07 Dec 2018 01:35:36 GMT

It's possible 'twas a glitch but with that lender, I would keep calling until I spoke to somebody.

In fact; I would make them mail me a retraction, paid in full, something..

I seems like they may be trying to charge you an annual fee. Keep calling..

Good Luck

Re: Credit One Late Payment Text..

ohjoy — Fri, 07 Dec 2018 01:37:57 GMT

Same situation here. I just received a text on my closed account saying past due. There's no answer on the phone number listed and can't log in either. I think it's a glitch but, I'm still going to keep trying. I want no problems.

Re: Credit One Late Payment Text..

Anonymous — Fri, 07 Dec 2018 01:47:00 GMT

@Pikaboo-icu wrote:
It's possible 'twas a glitch but with that lender, I would keep calling until I spoke to somebody.
In fact; I would make them mail me a retraction, paid in full, something..

I seems like they may be trying to charge you an annual fee. Keep calling..
Good Luck

Yeah, definitely plan on keep trying before I actually talk to someone. Figured in the mean time, worth posting on here if anyone else had this experience.

Re: Credit One Late Payment Text..

Anonymous — Fri, 07 Dec 2018 01:48:09 GMT

@ohjoy wrote:
Same situation here. I just received a text on my closed account saying past due. There's no answer on the phone number listed and can't log in either. I think it's a glitch but, I'm still going to keep trying. I want no problems.

Furthest I've gotten is a very choppy call through. Like lag/robotic-esque sounding. And when asked for my social, totally ignores my input and asks again before transferring me to more sound delay stuff.

Re: Credit One Late Payment Text..

Anonymous — Fri, 07 Dec 2018 01:51:58 GMT

I just received the same thing. I closed my account January 2018 according to my credit report. I tried signing into my old account, but it’s just spinning. I’m also on hold, but haven’t reached anyone yet.

Re: Credit One Late Payment Text..

Catatonico — Fri, 07 Dec 2018 01:54:59 GMT

Same thing here... except I have 2 open accounts with them, but I made the payments AND they cleared my account last week (and aren't actually due until next week). Same thing, too... the phone number just rings and their website doesn't seem to be responding.

Re: Credit One Late Payment Text..

ImjustCool88 — Fri, 07 Dec 2018 01:58:52 GMT

SAME THING. As soon as I can log in, I'm closing the account. I just got a text that I have a "past due" balance when I haven't had a balance in months on the account.. I went to log in, and the website and phone ap aren't working. I called the number on the back fo the card and it RINGS AND RINGS. No joke - how do you find out what you "owe" a company when you can't GET AHOLD OF THEM??? Now I'm super paranoid that I somehow have a balance??!!

Re: Credit One Late Payment Text..

Anonymous — Fri, 07 Dec 2018 01:59:21 GMT

Finally got through. They said to disregard the text, ‘it is a known issue’ on their end they said.

Re: Credit One Late Payment Text..

Effielin — Fri, 07 Dec 2018 02:01:18 GMT

I just got the same text..paid my account last week online as usual and I know it went through. Can’t log on to their site or get through on the phone. Thanks to you guys though I know it must be a glitch so I will sleep okay tonight. Hope they didn’t get hacked.

Re: Credit One Late Payment Text..

Anonymous — Fri, 07 Dec 2018 02:04:20 GMT

Thank you for the update!! I was preparing for a battle, now I can relax and enjoy the evening

Re: Credit One Late Payment Text..

Anonymous — Fri, 07 Dec 2018 02:06:01 GMT

@Effielin wrote:
I just got the same text..paid my account last week online as usual and I know it went through. Can’t log on to their site or get through on the phone. Thanks to you guys though I know it must be a glitch so I will sleep okay tonight. Hope they didn’t get hacked.

Yeah, how I started to feel after others started responding. Sucks/Hate that it happened, but glad it wasn't just me. Kinda helps set my mind at ease - ya know?

Re: Credit One Late Payment Text..

Anonymous — Fri, 07 Dec 2018 02:12:48 GMT

Yeah I was pretty stressed when I received the text. I kept asking the rep on the phone ‘are you sure it’s ok?!’ I def plan on watching my credit report and if anything weird pops up from them I will dispute it right away. I’m SO glad I found this thread, made me feel more at ease while I was waiting on hold.

Re: Credit One Late Payment Text..

Anonymous — Fri, 07 Dec 2018 02:17:34 GMT

hah i just logged in to post this same question i got the same alert nearly gave myself a heart attack havent used the card in months this is my greatest fear being late on a credit card payment but it seems it was a glitch

Re: Credit One Late Payment Text..

ImjustCool88 — Fri, 07 Dec 2018 02:18:55 GMT

haha lucky you.. at least you got someone to pick up!

Re: Credit One Late Payment Text..

ImjustCool88 — Fri, 07 Dec 2018 02:21:46 GMT

Everyone - ready for my theory? Here's Credit One's timeline:

1. Sends incorrect text to entire customer base

2. *oh sh*t we really screwed up, let's pull the phone lines down, and disable logging in so we don't have to explain to our customers, instead of just sending a mass email apologing for the glitch text*

I SWEAR companies would rather hang themselves and set themselves on fire than send an apology. Dealing w the same "customer experience" w/ macys rn.

Re: Credit One Late Payment Text..

Anonymous — Fri, 07 Dec 2018 02:37:46 GMT

I just got the same text. I haven't had a balance on this card for quite some time and just keep forgetting to call in and cancel the card. I had just logged in 2 days ago to double check to see if I'd received an anual fee this year or not and had thought I had a -0- balance still. I can't login or get through, but came here to see if anyone else was having the same problem. I don't even have an actual card anymore... so I knew I hadn't used it lol!

Re: Credit One Late Payment Text..

Billharrell — Fri, 07 Dec 2018 12:18:24 GMT

Thanks for posting this. I was having a mini heart attack thinking my payment hadn't gone through.

Website is down, I'm just getting busy signals on their 800 number. Imagine the $torm if they sent that text to every existing and former customer!

Re: Credit One Late Payment Text..

Jnbmom — Fri, 07 Dec 2018 12:18:52 GMT

@Billharrell wrote:
Thanks for posting this. I was having a mini heart attack thinking my payment hadn't gone through.

Website is down, I'm just getting busy signals on their 800 number. Imagine the $torm if they sent that text to every existing and former customer!

Former customer I got a text too!!!!!!!!

Re: Credit One Late Payment Text..

Anonymous — Fri, 07 Dec 2018 02:51:03 GMT

seems like this is widespread