topic Re: Denied Savings Acct W/Alliant? in Credit Cards

Denied Savings Acct W/Alliant?

creditreformer — Thu, 14 May 2009 18:52:40 GMT

Apped online and failed the id verify qs (they asked about a mortgage and I've never had 1). got the 3-5 day + alliant will contact you message. called today + they said I was denied/will get a letter.

haven't been denied for a savings acct (or checking) ever. not in chex. have multiple accts w/ba, Citibank, chase/wamu, ing, usaa, etc. ficos in the mid-high 600s. have a few remaining baddies, but they're all old (2003 is the 'newest'). no derogs since then + have + accts since 1/07. have 0 inqs on eq (no notice that alliant pulled an inq). no bk, but do have a pr/unpaid tax lien from 2003. could that be why they denied me for a savings acct? geez, even penfed gave me a savings acct lol

any hope of recon or am I sol?

Re: Denied Savings Acct W/Alliant?

Itsmeagain — Thu, 14 May 2009 19:23:21 GMT

I don't think you're SOL because I had a similar situation occur with Alliant. I was only apping for a savings account since I have plenty of available credit, but their interest rates on a regular savings account are Awsome. and I was looking for a place to park a few buckeroos. Anyway, Alliant always pulls ChexSystems (CS), in addition to Equifax. CS had my residence listed as a motel. While part of it IS a motel, a larger part is an extended stay HOTEL. I have lived there since 2003 . . . . But when my address popped up as a motel, Alliant declined my application because their policy requires a permenant residence. After several phone calls and providing extra documentation, including a letter from my landlord (manager), stating the above information was factual; they said OK . . . . butttttt . . . . now they wanted my relatives address in case I moved and they needed to contact me, which I gladly provided (whoever heard or running out on a savings account anyway). But, finally I was approved for a savings account and for which I hereby swear, promise and affirm; That I will not run out on my savings account and leave Alliant holding the bag (of my money) . . .

Try speaking to Angelica in the account services department. She was very helpful and even advocated for me with her Homeland Secruity Compliance Officer.

Message Edited by Itsmeagain on 05-14-2009 03:23 PM

Re: Denied Savings Acct W/Alliant?

Anonymous — Thu, 14 May 2009 19:25:55 GMT

@Itsmeagain wrote:
I don't think you're SOL because I had a similar situation occur with Alliant. I was only apping for a savings account since I have plenty of available credit, but their interest rates on a regular savings account are Awsome. and I was looking for a place to park a few buckeroos. Anyway, Alliant always pulls ChexSystems (CS), in addition to Equifax. CS had my residence listed as a motel. While part of it IS a motel, a larger part is an extended stay HOTEL. I have lived there since 2003 . . . . But when my address popped up as a motel, Alliant declined my application because their policy requires a permenant residence. After several phone calls and providing extra documentation, including a letter from my landlord (manager), stating the above information was factual; they said OK . . . . butttttt . . . . now they wanted my relatives address in case I moved and they needed to contact me, which I gladly provided (whoever heard or running out on a savings account anyway). But, finally I was approved for a savings account and for which I hereby swear, promise and affirm; That I will not run out on my savings account and leave Alliant holding the bag (of my money).

Try speaking to Angelica in the account services department. I'm sure she'll remember me . . .

I think this has to do with requirements from the Department of Homeland Security. They are pretty strict with address and identity verfications now. The reason why this also applies to savings accounts is a measure against money laundering. CU's seem to be especially afraid of this, but my main bank is also remarkably incompetent in this regard.

Re: Denied Savings Acct W/Alliant?

Itsmeagain — Thu, 14 May 2009 19:28:23 GMT

Hmmm . . . Ulan, you were writing while I was editing . . . LOL

Re: Denied Savings Acct W/Alliant?

Anonymous — Thu, 14 May 2009 19:31:09 GMT

@Itsmeagain wrote:
Hmmm . . . Ulan, you were writing while I was editing . . . LOL

Heh, I see . I could tell you about an ongoing struggle with my main bank over my SSN, which has been ongoing for years now. But I don't want to derail the thread .

Re: Denied Savings Acct W/Alliant?

Anonymous — Thu, 14 May 2009 23:07:11 GMT

~~What contact number do you use for Alliant? I apped them last week and still haven't heard anything back and would like to call them~~

Never mind! I just called Alliant and they had me answer two more security questions and told me that my membership pack would go in the mail tomorrow - yay!

Message Edited by Susyquk on 05-14-2009 04:07 PM

Re: Denied Savings Acct W/Alliant?

Itsmeagain — Fri, 15 May 2009 05:08:20 GMT

Congrats Susyquk . . . . they can be sticklers for details but once your in, that's it. They'll be more friendly and helpful from now on.

Re: Denied Savings Acct W/Alliant?

Anonymous — Fri, 15 May 2009 07:01:23 GMT

I was just denied too...

I have no idea why...all my information is correct/current...the only thing this that I lied and said I was a member of my local PTA...

I'm totally confused. When the rep calls me in "3-5 business days" they had better let me join, otherwise I will be pissed that I wasted an inquiry...

I can't wait...the rep sees that I'm almost 21, yet a member of my local pta...then asks me about it. hahaha

Maybe I will just call them tomorrow...

EDIT: In retrospect, maybe it has something to do with my addresses...I have two. One for school, and one for my parents house....dang.

Message Edited by kyobakes on 05-15-2009 12:01 AM

Re: Denied Savings Acct W/Alliant?

Anonymous — Fri, 15 May 2009 07:03:22 GMT

@Anonymous wrote:
I was just denied too...

I have no idea why...all my information is correct/current...the only thing this that I lied and said I was a member of my local PTA...

I'm totally confused. When the rep calls me in "3-5 business days" they had better let me join, otherwise I will be pissed that I wasted an inquiry...

I can't wait...the rep sees that I'm almost 21, yet a member of my local pta...then asks me about it. hahaha

Maybe I will just call them tomorrow...

Why lie? They are going to confirm from the membership database. You can join the National PTA for $20 or so and do it online and you don't need to be a parent. If you do that tonight then you could tell them you chose the local by mistake and you meant national (something which with your membership they would be able to confirm)

For me the down the road benefits of belonging to Alliant is worth the investment in joining the National PTA (and if some kids somewhere benefit from it too then all the better)

Re: Denied Savings Acct W/Alliant?

Anonymous — Fri, 15 May 2009 15:55:09 GMT

@creditreformer wrote:
Apped online and failed the id verify qs (they asked about a mortgage and I've never had 1). got the 3-5 day + alliant will contact you message. called today + they said I was denied/will get a letter.

haven't been denied for a savings acct (or checking) ever. not in chex. have multiple accts w/ba, Citibank, chase/wamu, ing, usaa, etc. ficos in the mid-high 600s. have a few remaining baddies, but they're all old (2003 is the 'newest'). no derogs since then + have + accts since 1/07. have 0 inqs on eq (no notice that alliant pulled an inq). no bk, but do have a pr/unpaid tax lien from 2003. could that be why they denied me for a savings acct? geez, even penfed gave me a savings acct lol

any hope of recon or am I sol?

creditreformer -

Have you verified that your EQ file is not frozen or locked? You said you "haven't received an alert" that Alliant pulled EQ. If you did not get an inquiry, they did not pull or couldn't pull. If they couldn't pull, they couldn't verify ID and will reject your membership and account application.

I had this happen. Logged into EQ and found my CR was "locked" and had to unlock it. Once I unlocked it....went right through. But I got the "couldn't verify ID" error before I unlocked it.

I posted this in the Alliant TIPS thread....it is crucial.

Re: Denied Savings Acct W/Alliant?

Anonymous — Fri, 15 May 2009 16:21:33 GMT

@Anonymous wrote:
@Anonymous wrote:
I was just denied too...

I have no idea why...all my information is correct/current...the only thing this that I lied and said I was a member of my local PTA...

I'm totally confused. When the rep calls me in "3-5 business days" they had better let me join, otherwise I will be pissed that I wasted an inquiry...

I can't wait...the rep sees that I'm almost 21, yet a member of my local pta...then asks me about it. hahaha

Maybe I will just call them tomorrow...
Why lie? They are going to confirm from the membership database. You can join the National PTA for $20 or so and do it online and you don't need to be a parent. If you do that tonight then you could tell them you chose the local by mistake and you meant national (something which with your membership they would be able to confirm)

For me the down the road benefits of belonging to Alliant is worth the investment in joining the National PTA (and if some kids somewhere benefit from it too then all the better)
You're right...

I joined this morning. I mean, what the heck...I've wasted $25 on SO MANY more things...
I really want this savings account too, this summer I am going to be saving nearly 80% of my paychecks...going toward an auto loan (which i'm sure they can help me with )

I called them, but the lady was slightly ticked. She told me to "just be patient and wait for the represenative to call me." Not a good first impression.

I figured out why I was denied, though. I have two addresses (one for school, one for "home") my credit report lists my school address as my current one -- I used home to apply.

Re: Denied Savings Acct W/Alliant?

Anonymous — Fri, 15 May 2009 16:46:32 GMT

I hear you regarding the phone service. I also called their 24/7 telephone service some time after my application, and a very bored sounding representative told me that he could not access my account after hours, and I should call during the day. Great 24/7 service.

Anyway, I guess they are swamped with applications at the moment, because they seem to be the "flavor of the month" on the internet. They have something like 230,000 members and probably are just feeling a stampede going over them .

Re: Denied Savings Acct W/Alliant?

creditreformer — Fri, 15 May 2009 16:47:21 GMT

I don’t think my eq’s locked- I just pulled my free eq report yesterday

I only have 1 addy on eq, so I don’t think it’s an addy issue

I don’t think I have eq frozen (I can log in/True Credit can pull it)

I joined the npta online before applying for alliant, so it shouldn’t be that

I’m not in chex, so it can’t be that

The only thing I can possibly think of is I failed the id verify b/c it asked about a 2003 mortgage and I put none (I’ve never had 1), but if it were an id issue, wouldn't the rep have said something on the phone?

It could also be that EQ has an old (cell) # for me, but I couldn’t find my phone # on EQ. I know target first denied me for that a yr ago. but if it was that, wouldn't the rep have said so?

I did see a SOFT from alliant, so maybe they didn’t like what they saw?

Sure my credit’s not stellar (ficos= mid-high 600s; OLD baddies from 2003), but it’s a SAVINGS acct. just seems odd to be denied and I was really hoping to get a share secured loan w/them

Re: Denied Savings Acct W/Alliant?

Itsmeagain — Fri, 15 May 2009 17:44:23 GMT

@Anonymous wrote:
I hear you regarding the phone service. I also called their 24/7 telephone service some time after my application, and a very bored sounding representative told me that he could not access my account after hours, and I should call during the day. Great 24/7 service.

The 24/7 phone service just gives you a CSR. Applications, loan approvals, etc. are handled by the "Account Services" department and they have regular business hours. Next time you call, be sure it's between 9 - 5 and ask for Account Services.

Re: Denied Savings Acct W/Alliant?

Anonymous — Fri, 15 May 2009 18:00:32 GMT

@Anonymous wrote:
I hear you regarding the phone service. I also called their 24/7 telephone service some time after my application, and a very bored sounding representative told me that he could not access my account after hours, and I should call during the day. Great 24/7 service.

Anyway, I guess they are swamped with applications at the moment, because they seem to be the "flavor of the month" on the internet. They have something like 230,000 members and probably are just feeling a stampede going over them .

I bet the National PTA is just loving this...they don't know what to do with all the funds!

Re: Denied Savings Acct W/Alliant?

Anonymous — Fri, 15 May 2009 18:02:10 GMT

@Itsmeagain wrote:
@Anonymous wrote:
I hear you regarding the phone service. I also called their 24/7 telephone service some time after my application, and a very bored sounding representative told me that he could not access my account after hours, and I should call during the day. Great 24/7 service.
The 24/7 phone service just gives you a CSR. Applications, loan approvals, etc. are handled by the "Account Services" department and they have regular business hours. Next time you call, be sure it's between 9 - 5 and ask for Account Services.

do you think it would be worth it to call them directly...or should I just be patient? I'm all about instant gratification...so this is tough for me!

Re: Denied Savings Acct W/Alliant?

Itsmeagain — Fri, 15 May 2009 18:12:42 GMT

Personally, I pestered them to death until I got what I wanted/deserved. When you call, don't speak to the CSR except to as for "Account Services" . . . and don't forget to say "Please" . . . .

Re: Denied Savings Acct W/Alliant?

Anonymous — Fri, 15 May 2009 21:49:17 GMT

@creditreformer wrote:
I don’t think my eq’s locked- I just pulled my free eq report yesterday

I only have 1 addy on eq, so I don’t think it’s an addy issue

I don’t think I have eq frozen (I can log in/True Credit can pull it)

I joined the npta online before applying for alliant, so it shouldn’t be that

I’m not in chex, so it can’t be that

The only thing I can possibly think of is I failed the id verify b/c it asked about a 2003 mortgage and I put none (I’ve never had 1), but if it were an id issue, wouldn't the rep have said something on the phone?

It could also be that EQ has an old (cell) # for me, but I couldn’t find my phone # on EQ. I know target first denied me for that a yr ago. but if it was that, wouldn't the rep have said so?

I did see a SOFT from alliant, so maybe they didn’t like what they saw?

Sure my credit’s not stellar (ficos= mid-high 600s; OLD baddies from 2003), but it’s a SAVINGS acct. just seems odd to be denied and I was really hoping to get a share secured loan w/them

Creditreformer,

I was denied online when I signed up for just a savings account and a checking account. The message I got was something like, " Were sorry Alliant cannot offer you any thing at this time". Something to that regard. Anyway I was a little bummed out myself ad all I wanted to do was open a savings account and checking, I didn't apply for any credit.

Anyway, a couple of days later I recieve an email welcoming me to Alliant CU. A couple of days after that I recieved the welcome packet in the mail. I don't know what the deal was. I didn't ask, just thankful for getting in.

I took out a savings secured loan as soon as I transfered the money to Alliant. It was absolutly the easiest process ever.

Anyway, thought I would share you never know you might get in after all. Good luck!

Re: Denied Savings Acct W/Alliant?

Anonymous — Fri, 15 May 2009 22:50:14 GMT

@creditreformer wrote:
I don’t think my eq’s locked- I just pulled my free eq report yesterday

I only have 1 addy on eq, so I don’t think it’s an addy issue

I don’t think I have eq frozen (I can log in/True Credit can pull it)

I joined the npta online before applying for alliant, so it shouldn’t be that

I’m not in chex, so it can’t be that

The only thing I can possibly think of is I failed the id verify b/c it asked about a 2003 mortgage and I put none (I’ve never had 1), but if it were an id issue, wouldn't the rep have said something on the phone?

It could also be that EQ has an old (cell) # for me, but I couldn’t find my phone # on EQ. I know target first denied me for that a yr ago. but if it was that, wouldn't the rep have said so?

I did see a SOFT from alliant, so maybe they didn’t like what they saw?

Sure my credit’s not stellar (ficos= mid-high 600s; OLD baddies from 2003), but it’s a SAVINGS acct. just seems odd to be denied and I was really hoping to get a share secured loan w/them

It would not prevent you from pulling your CR, nor anyone you have an existing account with. It only prevents "NEW" pulls from third party creditors, like Alliant.

Re: Denied Savings Acct W/Alliant?

creditreformer — Fri, 15 May 2009 23:34:28 GMT

Thanks tx. Maybe the cs rep (who was NOT very helpful/wouldn’t say anything beyond ‘you’re denied; letter’s in the mail’) was wrong. So far, no letter, no email + no hard inq. Outside of the possibility that my old cell # shows on eq + failing the verification q about a mortgage, I can’t think of why they’d deny me for just a savings acct. sheesh, even penfed let me have a savings acct.