topic Comenity CL $0 in Credit Cards

Comenity CL $0

Anonymous — Mon, 08 Apr 2019 15:28:53 GMT

Comenity strikes again...

I received a credit alert for a major score decrease and good to fair rating change. I had just paid my Comenity Blue Nile card off that had a balance of $1,200. I checked over my Experian and noticed Comenity updated my balance to show $0 but also my credit limit went from $8,600 to $0. It doesn't say closed, though.

No lates or bads on my report.. Util 29% and 2 new accounts in Feb. It was my only TL ever with that bank. When i sign in to that account it shows a $8600 limit.. Not sure if it was just a mistake when it got reported to the bureaus or if my account just hasn't updated to reflect the CLD. I sent them a secured message but it says it could take 15 days or more to get a reply-- LoL!!!

I'd call them but i'd probably be on hold for 2hrs only to be told to dispute it with the credit bureau... They're definitely not Amex or Discover when it comes to customer service/timeliness!!

Re: Comenity CL $0

Anonymous — Mon, 08 Apr 2019 16:22:34 GMT

Hopefully, it's a mistake. There does seem to be a lot of others reporting the same.

Re: Comenity CL $0

Anonymous — Mon, 08 Apr 2019 16:36:43 GMT

A little update...

My util was 33% but i paid around $3,000 recently on a couple of cards and now my util is 29%. The "amount of debt" rating changed from fair to good...

This is strange... the Experian score is the same on the app and desktop... but the app shows $0 credit limit for the BN account where as the desktop reflects the correct amount at $8600. Also, my alerts show the same on both... first it was balance decrease on BN $1,200 to $0. Then, credit limit increase to $8,600, then credit usage decrease on BN to $0. After that it's Credit score decrease then credit rating decrease... No alert for CLD. I expected my credit score to jump up not down.

I didn't get a score drop because of the cli did i? I thought that always helps util and increases score. Or can it be looked at as credit seeking and reduce score? Also, would the fact it reported as credit usage decrease to $0 harm the score? I only thought that would happen if it was the only account being used and then you let it report as $0 thus having no accounts showing as being used. I wanted to think the $0 limit showing on the app was the reason for the score drop but since it's showing as $8,600 on the desktop with the same FICO8 score i'm now just really confused. I've had no increased balances or any new accounts/inq since Feb and already saw the point decreases from that and was expecting to be in recovery as things age and balances decrease, instead i'm seeing the opposite... Any thoughts?

Re: Comenity CL $0

Anonymous — Mon, 08 Apr 2019 16:39:22 GMT

@Anonymous wrote:
Hopefully, it's a mistake. There does seem to be a lot of others reporting the same.

If there's others reporting the same and it's just a mistake then it's a bit of a relief.

Re: Comenity CL $0

RicHowe — Mon, 08 Apr 2019 16:45:06 GMT

The Experian mobile app is showing all my CL's at $0, but the website version shows the correct CL's. This must be a EX glitch. You should be good.

Re: Comenity CL $0

SBR249 — Mon, 08 Apr 2019 16:46:45 GMT

What does your comenity account say your CL is? In general lenders update their own systems far more frequently than CRAs.

Re: Comenity CL $0

Anonymous — Mon, 08 Apr 2019 16:50:49 GMT

@SBR249 wrote:
What does your comenity account say your CL is? In general lenders update their own systems far more frequently than CRAs.

This.

It takes days, sometimes weeks, to update the bureaus. They update your account as soon as they take action.

Re: Comenity CL $0

Anonymous — Mon, 08 Apr 2019 16:59:33 GMT

Wow, that's crazy. I just checked my other accounts on the app and they too all show $0 credit limits. Thanks.

@RicHowe wrote:
The Experian mobile app is showing all my CL's at $0, but the website version shows the correct CL's. This must be a EX glitch. You should be good.

Re: Comenity CL $0

Anonymous — Mon, 08 Apr 2019 17:01:00 GMT

@SBR249 wrote:
What does your comenity account say your CL is? In general lenders update their own systems far more frequently than CRAs.

When i sign into the comenity account it reflects the correct CL of $8,600.

Re: Comenity CL $0

AverageJoesCredit — Mon, 08 Apr 2019 17:10:42 GMT

At least you havent been Comenity Crashed, meaning closing of all accounts. Dont you luv it when the Bureaus mess with our heads?

Re: Comenity CL $0

Anonymous — Mon, 08 Apr 2019 17:17:12 GMT

Thanks for the replies... I'll wait it out and see what happens... It's just a bit of a downer when you pay off a card while also getting a cli, reduce balances on three other cards into new scoring thresholds, crossing to a lessor util% threshold, only to see a huge score drop when all this info is updated on the report... I guess i jumped the gun by blaming Comenity

Re: Comenity CL $0

Anonymous — Mon, 08 Apr 2019 17:21:41 GMT

@AverageJoesCredit wrote:
At least you havent been Comenity Crashed, meaning closing of all accounts. Dont you luv it when the Bureaus mess with our heads?

I know... i've heard the stories.. I guess that's why i was so quick to blame Comenity lol

I'm not going to give them an apology though!

Re: Comenity CL $0

FinStar — Mon, 08 Apr 2019 19:06:44 GMT

As long as your CL and the available credit listed on the Comenity site or app are the same, then you should be ok. If the available credit displays as $0, then it's likely not a good sign.