topic Re: AMEX PLATINUM RETENTION/CANCELLATION in Credit Cards

AMEX PLATINUM RETENTION/CANCELLATION

Anonymous — Wed, 15 May 2019 19:38:53 GMT

Hi there! My annual fee for my amex plat is comming up. I pay $725 bc I have 2 authorized users. I love the card, but $725 is still hard to pay considering. I wanted to ask you all if you have any experience, and tips, with AMEX retention offers. Also if there are any data points. I do get value from the card, use the airline fee for SW GC, use uber credits, and priority pass around 3 times a year, etc etc. BUT like I said $725 is quite a lot for a card. I do spend quite in the card, say around 5k a month or more, depending, and feel like I may get a retention offer. Still wanted your opinions b4 calling. Thanks to all!

Re: AMEX PLATINUM RETENTION/CANCELLATION

simplynoir — Wed, 15 May 2019 19:44:20 GMT

https://www.flyertalk.com/forum/american-express-membership-rewards/1812751-american-express-retention-offers.html

Scroll down to Personal Platinum retention offers.

Re: AMEX PLATINUM RETENTION/CANCELLATION

Anonymous — Wed, 15 May 2019 20:09:08 GMT

Thanks!

@simplynoir wrote:
https://www.flyertalk.com/forum/american-express-membership-rewards/1812751-american-express-retention-offers.html

Scroll down to Personal Platinum retention offers.

Re: AMEX PLATINUM RETENTION/CANCELLATION

simplynoir — Wed, 15 May 2019 20:11:04 GMT

For what it's worth IMO I think you'll get a retention offer with that kind of spend on the card and three users on the account. Just depends on what offer they'll give you.

Re: AMEX PLATINUM RETENTION/CANCELLATION

Peteyglad — Wed, 15 May 2019 23:15:24 GMT

I would imagine you would get something. When I cancelled my Plat last year they offered 30,000 miles to keep it open. In the end I still closed it.

Re: AMEX PLATINUM RETENTION/CANCELLATION

wasCB14 — Wed, 15 May 2019 23:23:16 GMT

I agree you've a good shot at a retention offer.

Is there another card to which you could move your AUs? Platinum is mostly about perks. If the AUs often use the perks, then $175/2 = $87.50 per person isn't that much. If they don't, they could probably get more rewards on something else.

Re: AMEX PLATINUM RETENTION/CANCELLATION

Anonymous — Wed, 15 May 2019 23:34:05 GMT

Why 2 AUs, if you don't mind me asking.
The platinum is mostly an online card/something you don't really need to have on hand all that often. Just need to know the numbers.

Re: AMEX PLATINUM RETENTION/CANCELLATION

KJinNC — Thu, 16 May 2019 00:22:41 GMT

I think you can also get a gold card for an AU for a lot less, possibly free (don't remember).

Re: AMEX PLATINUM RETENTION/CANCELLATION

CreditInspired — Thu, 16 May 2019 00:48:15 GMT

@wasCB14 wrote:
I agree you've a good shot at a retention offer.

Is there another card to which you could move your AUs? Platinum is mostly about perks. If the AUs often use the perks, then $175/2 = $87.50 per person isn't that much. If they don't, they could probably get more rewards on something else.

Or you could ask the AUs to pay their portion of the annual fee or tell them you'll have to consider removing them if you're not offered a retention offer.

Re: AMEX PLATINUM RETENTION/CANCELLATION

Shadowfactor — Thu, 16 May 2019 01:03:11 GMT

If you've never gotten any kind of retention offer from amex, your chances are very good to get one. You may even be lucky enough to get a better offer if you HUCA a couple days later.

If the AU's aren't taking advantage of the lounge access then switch them to the AU Gold cards are there is no fee, but $87.50 per user to access Delta SkyClub and PP is honestly a steal. A day pass will run you $29-$59 depending on who/how you get access to Skyclub.

Ask them to share the expense if they are using the lounges.

You can call and switch the AU's over to free cards and still get a retention offer I bet.

Re: AMEX PLATINUM RETENTION/CANCELLATION

K-in-Boston — Thu, 16 May 2019 16:33:54 GMT

@Shadowfactor wrote:
If you've never gotten any kind of retention offer from amex, your chances are very good to get one. You may even be lucky enough to get a better offer if you HUCA a couple days later.

If the AU's aren't taking advantage of the lounge access then switch them to the AU Gold cards are there is no fee, but $87.50 per user to access Delta SkyClub and PP is honestly a steal. A day pass will run you $29-$59 depending on who/how you get access to Skyclub.
Ask them to share the expense if they are using the lounges.

You can call and switch the AU's over to free cards and still get a retention offer I bet.

+1 Just a note to clarify; $59 day passes for Delta SkyClub were eliminated in November. For the $29 entry, the passenger must be traveling with a cardholder of one of the following Amex cards: Platinum, Centurion, Delta Reserve, Platinum SkyMiles, or Gold SkyMiles.

The AUs also get Gold status with Marriott and Hilton, for what that's worth.

Re: AMEX PLATINUM RETENTION/CANCELLATION

Anonymous — Fri, 17 May 2019 14:41:18 GMT

UPDATE: Called AMEX, was offered either 50 MR Points or $500 statement credit.

As to my AU’s, My AU’s use the priority pass and use the platinum perks offered to AUs.

Re: AMEX PLATINUM RETENTION/CANCELLATION

Anonymous — Fri, 17 May 2019 14:41:58 GMT

50k MR Points****

Re: AMEX PLATINUM RETENTION/CANCELLATION

K-in-Boston — Fri, 17 May 2019 14:45:53 GMT

That's a beautiful retention offer. Now take advantage of the $200 travel credit, $100 Sak's credit, and $200 Uber/UberEats credit, and they've paid you at least $275 to keep the card and AU cards for the next year.

Re: AMEX PLATINUM RETENTION/CANCELLATION

CreditInspired — Fri, 17 May 2019 17:38:26 GMT

@Anonymous wrote:
UPDATE: Called AMEX, was offered either 50 MR Points or $500 statement credit.

As to my AU’s, My AU’s use the priority pass and use the platinum perks offered to AUs.

Hot Diggity Dawg!

Go on with your BAD self now!

Re: AMEX PLATINUM RETENTION/CANCELLATION

Shadowfactor — Fri, 17 May 2019 17:59:56 GMT

That’s a great retention offer!