topic Interesting Email From Cap-1 in Credit Cards

Interesting Email From Cap-1

gdale6 — Thu, 30 May 2019 15:50:57 GMT

Hi all,

Got this email yesterday from Cap-1, never seen anything like it from any bank. Card has been SD since Aug 18 after I paid off one of their BT offers, I read every email they send me... LOL

Open emails regularly to continue receiving notifications.

Recently, we updated the Paperless Terms & Conditions for your account. We’ve modified the Terms to make it clear that you’ll need to open a Capital One® email once every 12 months to continue receiving email notifications like statement ready alerts.

Please keep in mind, you can sign in to your account to update your paperless settings.

Re: Interesting Email From Cap-1

CreditInspired — Thu, 30 May 2019 16:03:38 GMT

@gdale6 wrote:
Hi all,

Got this email yesterday from Cap-1, never seen anything like it from any bank. Card has been SD since Aug 18 after I paid off one of their BT offers, I read every email they send me... LOL

Open emails regularly to continue receiving notifications.

Recently, we updated the Paperless Terms & Conditions for your account. We’ve modified the Terms to make it clear that you’ll need to open a Capital One® email once every 12 months to continue receiving email notifications like statement ready alerts.
Please keep in mind, you can sign in to your account to update your paperless settings.

Huh? So now CCCs algorithms are tracking whether we open emails from them or not. Honestly, I'm shaking my head.

Re: Interesting Email From Cap-1

Remedios — Thu, 30 May 2019 16:07:46 GMT

@gdale6 You better put a reminder on your calendar to open Cap One email before 05/28/20

That's insane, though 😐

Re: Interesting Email From Cap-1

pizza1 — Thu, 30 May 2019 16:14:46 GMT

LOL...really?? Knowing how they are with giving and taking away BT offers, maybe you'll go to log in to read it, and it won't be there! LOL

Re: Interesting Email From Cap-1

AverageJoesCredit — Thu, 30 May 2019 16:28:15 GMT

Make sure you email back for a cli

Re: Interesting Email From Cap-1

Anonymous — Thu, 30 May 2019 16:42:03 GMT

My guess is this is addressing some issue that might have happened (or has been identified as a potential liability). If you don't open your emails often enough, the responsibility becomes yours and alerts will cease. Maybe someone claimed they missed a critical alert and the bank should have known that they weren't being read....

At first, I thought this was also a way to deal with dead email accounts, but just stopping sending doesn't really help

Re: Interesting Email From Cap-1

FicoGuy2019 — Thu, 30 May 2019 16:49:21 GMT

I got the same email. I plan on axing cap 1 pretty soon so I just deleted it.

Re: Interesting Email From Cap-1

Anonymous — Thu, 30 May 2019 17:02:25 GMT

I got the same email and my question is, how do they know if you opened the email? By default, many mail clients block object links which woudl be the only way C1 would know you actually viewed it (a linked picture in the HTML email was requested by your email viewer so it could be rendered). My clients all block those links.

Re: Interesting Email From Cap-1

pinkandgrey — Thu, 30 May 2019 17:11:57 GMT

They’re getting tired of your inattention. “Pay attention to us. Or else....”

I’ve never seen that either and it is strange that CC companies make note of whether or not we open their emails.... Next letter will say, “You need to stop throwing away your mailers from us if you wish to keep receiving email services.”

Re: Interesting Email From Cap-1

Anonymous — Thu, 30 May 2019 18:33:04 GMT

Really, if they want to start setting their money on fire snail-mailing notices to all of their CH, more power to them. I figured I was doing them a favor by allowing them to use my email service to communicate with me at near-zero cost.

Re: Interesting Email From Cap-1

gdale6 — Thu, 30 May 2019 19:39:25 GMT

@Anonymous wrote:
I got the same email and my question is, how do they know if you opened the email? By default, many mail clients block object links which woudl be the only way C1 would know you actually viewed it (a linked picture in the HTML email was requested by your email viewer so it could be rendered). My clients all block those links.

Im not sure how they would know but there is some technology there as one can sign up for Discover and Chase Freedom 5% right by clicking in the email, I think they will be sending something to that effect but we will have to wait and see how they do it.

Re: Interesting Email From Cap-1

Anonymous — Thu, 30 May 2019 20:25:21 GMT

Got the same email, its prob just a generic email being sent out

Re: Interesting Email From Cap-1

Anonymous — Thu, 30 May 2019 20:57:36 GMT

@Anonymous wrote:
I got the same email and my question is, how do they know if you opened the email? By default, many mail clients block object links which woudl be the only way C1 would know you actually viewed it (a linked picture in the HTML email was requested by your email viewer so it could be rendered). My clients all block those links.

This is what I’m curious about too. I went and skimmed the terms and while they added this verbiage, they didn’t specify how it applies. I wonder if you have to click the links at least once a year? It seems a bit over the top to me but it doesn’t surprise me since people will use any excuse they can think of to get out of a fee.

Re: Interesting Email From Cap-1

Anonymous — Thu, 30 May 2019 21:18:26 GMT

@gdale6 wrote:
@Anonymous wrote:
I got the same email and my question is, how do they know if you opened the email? By default, many mail clients block object links which woudl be the only way C1 would know you actually viewed it (a linked picture in the HTML email was requested by your email viewer so it could be rendered). My clients all block those links.
Im not sure how they would know but there is some technology there as one can sign up for Discover and Chase Freedom 5% right by clicking in the email, I think they will be sending something to that effect but we will have to wait and see how they do it.

Yes, if you click, not a problem. I think Skeechan was referring to tracking-pixel approach, where just viewing the email registers the action in a server log (when not blocked!)

Re: Interesting Email From Cap-1

JamP — Thu, 30 May 2019 23:29:28 GMT

DW and I both received the email.

Both Deleted it.

Both use the cards quite a bit for eating out.

Junk mail IMO.

Re: Interesting Email From Cap-1

Spotsy — Fri, 31 May 2019 00:41:51 GMT

I got these as well. The way they can tell if you read their email is as they send out these emails for your account, they imbed a custom url that is tied to that specIfic email and your CC account. The embedded custom URL is a simple link to an image or some other landing link they host. Their incoming network monitoring tools will track when that unique custom URL has been requested from their servers and tags it as “the email was opened by the user for the specific account”.

This helps them validate you are reading emails. I usually config my email clients to not opened embedded URLs or also referred to as “don’t download images” unless I request it to. This can help with saving cell data costs on smartphones, blocking spammers and other that send emails from tracking me or infecting my PC, as well as keep me hidden from people that send me too many emails. Your shouldn’t have to click a link...just tell your mail client to “download images” on one of the messages you want to read.

Re: Interesting Email From Cap-1

Adkins — Fri, 31 May 2019 02:47:24 GMT

I also received this email and just laughed.

Re: Interesting Email From Cap-1

AverageJoesCredit — Fri, 31 May 2019 02:51:57 GMT

C'mon @Adkins, give me a nom nom nom nom nom

Re: Interesting Email From Cap-1

ChargedUp — Fri, 31 May 2019 05:03:27 GMT

I got the same email...

I confirmed I wanted email statements and communications when I got the Savor card 2 weeks ago LOL...

Re: Interesting Email From Cap-1

Anonymous — Fri, 31 May 2019 05:21:39 GMT

The three largest email clients are Gmail, Outlook, and Yahoo. They don’t block tracking by default so 90% of people out there are being tracked and not just by Cap1.