topic Citi gone crazy, remove massive number of benefit from almost all cards in Credit Cards

Bye Bye Citi price rewind and most of their cards’ travel benefits

redpat — Tue, 25 Jun 2019 12:25:16 GMT

Another Citi devalue. FYI, for those who make large purchases, it ends September 22nd.

Lol, that leaves Barclays that offers this.

Re: Bye Bye Citi price rewind

wasCB14 — Mon, 24 Jun 2019 12:33:04 GMT

"Effective September 22, 2019, Citi® Price Rewind will be discontinued and will no longer be provided for purchases made on or after that date.

For purchases made prior to September 22, 2019:

Coverage will remain unchanged, and you may submit requests with a lower price found within 60 days of your purchase
Citi Price Rewind will continue to search for a lower price for 60 days from the date of your registered purchase
To start a price search, you must register within 60 days of your purchase. After November 20, 2019, no price searches can be started
Requests must be received within 180 days of your purchase. After March 19, 2020, no new requests can be submitted"

It was a good run...and the streamlined claims process made it easy to save on even small purchases.

---

I've currently got $46 of in-search savings...anyone else want to see how much we can collectively milk from it before it finally ends?

Re: Bye Bye Citi price rewind

kdm31091 — Mon, 24 Jun 2019 12:07:08 GMT

Unfortunately not all that surprising given many banks have eliminated it. My guess is the only ones who made heavy use of it are the unprofitable customers. I guess putting a cap on it wasn't enough.

Re: Bye Bye Citi price rewind

imaximous — Mon, 24 Jun 2019 14:08:42 GMT

It's not just price rewind. Now it looks like they'll be removing just about every benefit from their cards including the Prestige. They've pretty much destroyed their card benefits. https://www.doctorofcredit.com/citi-removing-most-benefits-from-all-cards-on-september-22-trip-cancellation-trip-delay-return-protection-car-rental-ticket-protection-etc/

@redpat you should probably change the title to Bye Bye ALL Citi benefits

Re: Bye Bye Citi price rewind

Blackswizz750 — Mon, 24 Jun 2019 14:09:22 GMT

For the more pricey AF cards, how will they still be able to demand $495 for the prestige?

Re: Bye Bye Citi price rewind

Anonymous — Mon, 24 Jun 2019 14:22:34 GMT

@imaximous wrote:
It's not just price rewind. Now it looks like they'll be removing just about every benefit from their cards including the Prestige. They've pretty much destroyed their card benefits. https://www.doctorofcredit.com/citi-removing-most-benefits-from-all-cards-on-september-22-trip-cancellation-trip-delay-return-protection-car-rental-ticket-protection-etc/

@redpat you should probably change the title to Bye Bye ALL Citi benefits

Wow: "Double Cash and Dividend cards will have Extended Warranty and Purchases Protection benefits removed"

IMO, except for those who REALLY hate Sync, this cements PPMC as a clear winner for 2% over DC (price rewind was the major feature in DC's favor)

Re: Bye Bye Citi price rewind

Shadowfactor — Mon, 24 Jun 2019 14:33:14 GMT

This is so much bigger then just price rewind for one card. Almost every single Citi card is getting a major devaluation of benefits.

https://www.doctorofcredit.com/citi-removing-most-benefits-from-all-cards-on-september-22-trip-cancellation-trip-delay-return-protection-car-rental-ticket-protection-etc/?fbclid=IwAR2dXOIlIJ9_wvd5M-0mcmoV-YwTPAm7F4Tj_0kulJxTyd9E19sLdFEx7vk

Re: Bye Bye Citi price rewind

imaximous — Mon, 24 Jun 2019 14:59:04 GMT

@Anonymous wrote:
@imaximous wrote:
It's not just price rewind. Now it looks like they'll be removing just about every benefit from their cards including the Prestige. They've pretty much destroyed their card benefits. https://www.doctorofcredit.com/citi-removing-most-benefits-from-all-cards-on-september-22-trip-cancellation-trip-delay-return-protection-car-rental-ticket-protection-etc/

@redpat you should probably change the title to Bye Bye ALL Citi benefits
Wow: "Double Cash and Dividend cards will have Extended Warranty and Purchases Protection benefits removed"

IMO, except for those who REALLY hate Sync, this cements PPMC as a clear winner for 2% over DC (price rewind was the major feature in DC's favor)

Yeah and not even that. I have the DC and PPMC. I've used price protection with the PPMC and I got my refund within a week or so. It wasn't automatic like Citi, but honestly, Citi doesn't always find the cheapest price unless you send it in yourself. So there's that too.

I filled out all the required info on the Mastercard site, submitted the required docs and advertising from another vendor, and everything got approved within a few days.

Re: Bye Bye Citi price rewind

redpat — Mon, 24 Jun 2019 15:28:36 GMT

If the free AUs on AA Exec disappear, that would be the nail in the coffin for me.

Citi gone crazy, remove massive number of benefit from almost all cards

Anonymous — Mon, 24 Jun 2019 15:39:09 GMT

Prestige just lost more of its shine against CSR.

https://www.doctorofcredit.com/citi-removing-most-benefits-from-all-cards-on-september-22-trip-cancellation-trip-delay-return-protection-car-rental-ticket-protection-etc/

Effective September 22, 2019, Worldwide Car Rental Insurance, Trip Cancellation & Interruption Protection, Worldwide Travel Accident Insurance, Trip Delay Protection, Baggage Delay Protection, Lost Baggage Protection, Medical Evacuation, Citi® Price Rewind, 90 Day Return Protection, and Missed Event Ticket Protection will be discontinued and will no longer be provided for purchases made on or after that date. Coverage for purchases made before that date will continue to be available, and you may continue to file for benefits in accordance with the current benefit terms. Roadside Assistance Dispatch Service and Travel & Emergency Assistance will be discontinued and will not be available on or after September 22, 2019.
You will continue to have Extended Warranty and Damage & Theft Purchase Protection on this account…As a cardmember, you will also continue to receive a range of other card benefits including FICO®Credit Score, Citi® Identity Theft Solutions, and Citi Entertainment.

Re: Citi gone crazy, remove massive number of benefit from almost all cards

Anonymous — Mon, 24 Jun 2019 16:09:39 GMT

Kinda reminds me of what Discover did a few years back. Sadly I think it is a harbinger of things to come.

Re: Citi gone crazy, remove massive number of benefit from almost all cards

gdale6 — Mon, 24 Jun 2019 16:21:44 GMT

I have detested this bank for a long time. Glad I never bit on any offer they pounded my mailbox with for over a year and half.

Re: Citi gone crazy, remove massive number of benefit from almost all cards

Anonymous — Mon, 24 Jun 2019 16:30:47 GMT

I guess this lends a bit of extra credibility to the rumor that Mastercard is doing away with extended warranty and price protection benefits on the 1st for all of their cards.

I called it when Disco dropped them last year when I said it would spiral out to the rest. I’m not at all surprised but it sure makes me glad that Citi denied me the DC in February because I would have another card I won’t ever use.

Re: Citi gone crazy, remove massive number of benefit from almost all cards

MrDisco99 — Mon, 24 Jun 2019 17:10:10 GMT

Holy crap...

Price Rewind was one of my favorite features on my DC card.

I still carry it as a fallback to my Amex cards, but for the most part don't really swipe it all that often anymore anyway. I guess it'll just stay on as my Amex backup and that's it.

Re: Bye Bye Citi price rewind

Loquat — Mon, 24 Jun 2019 17:22:15 GMT

Citi's shareholders have got to be shaking their heads. I checked the benefits page with my Citi login and just about every benefit is going away....on every card. From roadside to travel protection, price rewind and everything else in between.

Amex and Chase have got to be lovin' this. My question to Citi would be how in the hell do you justify the annual fee on the Prestige ($495) and AAdvantage Exectuive ($450) cards when you've not only taken away the benefits that somewhat justify their annual fee but even eliminated some of the most basic benefits that can be hard with a no annual fee CapOne card?

I also read a tweet this morning that Citi's relationship with their current benefits manager is going away which *may* lend reason to some of these changes. Even so they sure as heck better have something else lined up or watch as those with the higher end cards go marching away.

I do have the Prestige card card and will be keeping it as it works out for my specific needs...at least for now. It pairs well with my Citi Premier, and Rewards+ as I can take all of those points from the Prestige and Rewards and book air travel with the 25% bonus via the Premier card. HOWEVER should they drop the 25% travel portal bonus on airfare with the Premier then I'm packing up and moving on.

I hate playing the airline award space game so I decided some time ago that the Citi TY Portal works out better for me since I book like a cash buyer.

It'll definitely be interesting to see how this all shakes out for them thats for sure...

Re: Bye Bye Citi price rewind

barthooper — Mon, 24 Jun 2019 19:30:18 GMT

I expected rewind to fall but not extended warranty, at least not at the same time. Too bad. I put a lot of consumer/homeowner items on my DC for the extended warranty. 2% is nice, but with others offering it and Citi offering nothing extra I may move onto greener pastures.

Did a CSR/CSP double dip roughly a year ago. Keeping the CSR and was going to PC the CSP to a CF but I may make it into a CFU and use that as my daily instead of Citi. Need to think on it.

Edit: Chase's 1 year extended warranty makes this feel like the right move.

Citi Removing MOST Benefits From All Cards On September 22 [Trip Cancellation & Delay, Ticket & Retu

Penjamin_Fedington — Mon, 24 Jun 2019 19:35:24 GMT

https://www.doctorofcredit.com/citi-removing-most-benefits-from-all-cards-on-september-22-trip-cancellation-trip-delay-return-protection-car-rental-ticket-protection-etc/

Re: Bye Bye Citi price rewind

redpat — Mon, 24 Jun 2019 19:40:47 GMT

@Loquat wrote:
Citi's shareholders have got to be shaking their heads. I checked the benefits page with my Citi login and just about every benefit is going away....on every card. From roadside to travel protection, price rewind and everything else in between.

Amex and Chase have got to be lovin' this. My question to Citi would be how in the hell do you justify the annual fee on the Prestige ($495) and AAdvantage Exectuive ($450) cards when you've not only taken away the benefits that somewhat justify their annual fee but even eliminated some of the most basic benefits that can be hard with a no annual fee CapOne card?

I also read a tweet this morning that Citi's relationship with their current benefits manager is going away which *may* lend reason to some of these changes. Even so they sure as heck better have something else lined up or watch as those with the higher end cards go marching away.

I do have the Prestige card card and will be keeping it as it works out for my specific needs...at least for now. It pairs well with my Citi Premier, and Rewards+ as I can take all of those points from the Prestige and Rewards and book air travel with the 25% bonus via the Premier card. HOWEVER should they drop the 25% travel portal bonus on airfare with the Premier then I'm packing up and moving on.

I hate playing the airline award space game so I decided some time ago that the Citi TY Portal works out better for me since I book like a cash buyer.

It'll definitely be interesting to see how this all shakes out for them thats for sure...

Citi Exec is a great deal w/ 4 AUs on it.

Re: Bye Bye Citi price rewind

barthooper — Mon, 24 Jun 2019 19:51:05 GMT

@Loquat wrote:
...

I also read a tweet this morning that Citi's relationship with their current benefits manager is going away which *may* lend reason to some of these changes. Even so they sure as heck better have something else lined up or watch as those with the higher end cards go marching away.

Interested in your source for this, was it concrete info or speculation? I read that one possible reason (purely speculative tweet) could be they're moving their portfolio over to Visa and thus have to axe all the Mastercard benefits and start anew.

Re: Bye Bye Citi price rewind

iced — Mon, 24 Jun 2019 21:33:12 GMT

Honest question here - was this a feature that people actually used with any regularity at all?

In the 5 or so years I've had a Citi card not once have I ever used this feature. My SO's never used price rewind. None of the friends I've asked about it have used it before. I had just assumed it was one of those things like car rental insurance that does get used every once in a while on the rare chance it was needed but never at a frequency to make it actually add much/any value to a card.