topic Re: Walmart Capital one issues in Credit Cards

Walmart Capital one issues

Anonymous — Mon, 25 Nov 2019 18:53:42 GMT

So I opened a Walmart card in early/mid 2019 and I'd been using it quite a bit for things we need around the house. Synchrony notified us of the change to Capital One and I was actually excited because I find my Cap1 cards to grow pretty quickly. Well, I definitely was too optimistic because the switch over has been a total nightmare. I was told I'd get my new card by mid October. It never came. I've called no less than 4 times to order my replacement card and every time they gave me a weird half-answer as to why I couldn't be helped. Once, their system was down. Another time they said the wait would be until March (MARCH?!) ... I can't be the only person having this problem. I can imagine there are probably lots of folks who plan on using their cards for holiday shopping only to be SOL come December ... I finally called a 5th time today and was able to get somebody to order me a replacement card but only after being on hold for a solid 15 minutes. What the hell is going on over there?

Re: Walmart Capital one issues

Anonymous — Mon, 25 Nov 2019 19:11:46 GMT

You should listen to the issues @GApeachy has been dealing with. Might just cancel your card rather than go through her version of hell...

Re: Walmart Capital one issues

stw715 — Mon, 25 Nov 2019 19:15:09 GMT

Was your original card expired already or cannot use it at all? Did you received email saying specifically your new card (with last 4 digits) is on the way or was just an general email saying the new card may be send out starting Oct?

Re: Walmart Capital one issues

outofcredit — Mon, 25 Nov 2019 19:57:54 GMT

@Anonymous wrote:
So I opened a Walmart card in early/mid 2019 and I'd been using it quite a bit for things we need around the house. Synchrony notified us of the change to Capital One and I was actually excited because I find my Cap1 cards to grow pretty quickly. Well, I definitely was too optimistic because the switch over has been a total nightmare. I was told I'd get my new card by mid October. It never came. I've called no less than 4 times to order my replacement card and every time they gave me a weird half-answer as to why I couldn't be helped. Once, their system was down. Another time they said the wait would be until March (MARCH?!) ... I can't be the only person having this problem. I can imagine there are probably lots of folks who plan on using their cards for holiday shopping only to be SOL come December ... I finally called a 5th time today and was able to get somebody to order me a replacement card but only after being on hold for a solid 15 minutes. What the hell is going on over there?

The letters I have received from Capital One regarding new card issuance all have said early 2020. The letters also indicate that the old Synchrony card is still usable until the new Capital One card is received. I have been using my card weekly ever since the transition without any issues, online and in-store. The only thing I noticed is that on-line grocery store orders show a different last four numbers for the card on the receipt but the information submitted for the actual orders are the old Synchrony card number stored in my Walmart online account. Have you actually tried using your Synchrony Walmart card since the transition?

Re: Walmart Capital one issues

FinStar — Mon, 25 Nov 2019 23:34:52 GMT

@outofcredit wrote:
@Anonymous wrote:
So I opened a Walmart card in early/mid 2019 and I'd been using it quite a bit for things we need around the house. Synchrony notified us of the change to Capital One and I was actually excited because I find my Cap1 cards to grow pretty quickly. Well, I definitely was too optimistic because the switch over has been a total nightmare. I was told I'd get my new card by mid October. It never came. I've called no less than 4 times to order my replacement card and every time they gave me a weird half-answer as to why I couldn't be helped. Once, their system was down. Another time they said the wait would be until March (MARCH?!) ... I can't be the only person having this problem. I can imagine there are probably lots of folks who plan on using their cards for holiday shopping only to be SOL come December ... I finally called a 5th time today and was able to get somebody to order me a replacement card but only after being on hold for a solid 15 minutes. What the hell is going on over there?
The letters I have received from Capital One regarding new card issuance all have said early 2020. The letters also indicate that the old Synchrony card is still usable until the new Capital One card is received. I have been using my card weekly ever since the transition without any issues, online and in-store. The only thing I noticed is that on-line grocery store orders show a different last four numbers for the card on the receipt but the information submitted for the actual orders are the old Synchrony card number stored in my Walmart online account. Have you actually tried using your Synchrony Walmart card since the transition?

This ^^^^ OP. I've experienced no issues with using the former SYNCB Walmart MC since the transition. Eventually, new replacement cards appear to be in the process of being issued, but the old one should still work.

Re: Walmart Capital one issues

Anonymous — Mon, 25 Nov 2019 23:37:01 GMT

No problems here either.

Re: Walmart Capital one issues

GApeachy — Tue, 26 Nov 2019 21:48:30 GMT

@Anonymous wrote:
You should listen to the issues @GApeachy has been dealing with. Might just cancel your card rather than go through her version of hell...

Yeah, He's ^^^^ right about that. I think this transition has been a cluster *(* . Though the original fault was not CapOne's, they just inherited a mess and dropped the ball more than once. You just gotta be a squeaky wheel; a very loud, squeaky wheel. I called them constantly; it's what you have to do. Although, I wouldn't cancel the card just yet, you may have to hound them on a daily and perhaps suggest closure but who'd really care..seriously. Once they clean up the saw dust off the floor I think it will be a good card, let's hope. And let's hope it's not a slow grower with Walmart Portfolio and their 3 yr plan. Good Luck, I feel for ya!

Re: Walmart Capital one issues

GApeachy — Tue, 26 Nov 2019 19:22:27 GMT

Btw: ds new cards were issued with new numbers immediately. (Twice) End of October, they came FebEx.

ETA: OP, did you throw out your old card? Have you tried using it at all?

Re: Walmart Capital one issues

Anonymous — Tue, 26 Nov 2019 21:30:39 GMT

Transition has been smooth on my end so far. All the language was saying to use your old card til the new one arrived. Everything works as it should. On the CapOne app, it now has the language on there saying activate new card but have yet to receive it.

As far as hounding CapOne goes, you'd have better luck barking at the neighbor's dog about physics... They. Do. Not. Care.

Re: Walmart Capital one issues

Loquat — Tue, 26 Nov 2019 22:05:51 GMT

@FinStar wrote:
@outofcredit wrote:
@Anonymous wrote:
So I opened a Walmart card in early/mid 2019 and I'd been using it quite a bit for things we need around the house. Synchrony notified us of the change to Capital One and I was actually excited because I find my Cap1 cards to grow pretty quickly. Well, I definitely was too optimistic because the switch over has been a total nightmare. I was told I'd get my new card by mid October. It never came. I've called no less than 4 times to order my replacement card and every time they gave me a weird half-answer as to why I couldn't be helped. Once, their system was down. Another time they said the wait would be until March (MARCH?!) ... I can't be the only person having this problem. I can imagine there are probably lots of folks who plan on using their cards for holiday shopping only to be SOL come December ... I finally called a 5th time today and was able to get somebody to order me a replacement card but only after being on hold for a solid 15 minutes. What the hell is going on over there?
The letters I have received from Capital One regarding new card issuance all have said early 2020. The letters also indicate that the old Synchrony card is still usable until the new Capital One card is received. I have been using my card weekly ever since the transition without any issues, online and in-store. The only thing I noticed is that on-line grocery store orders show a different last four numbers for the card on the receipt but the information submitted for the actual orders are the old Synchrony card number stored in my Walmart online account. Have you actually tried using your Synchrony Walmart card since the transition?
This ^^^^ OP. I've experienced no issues with using the former SYNCB Walmart MC since the transition. Eventually, new replacement cards appear to be in the process of being issued, but the old one should still work.

+1 I used my old car after the transition just to make sure it still worked and it did. OP if you still have your old card you should be okay until the new cards arrive.

Re: Walmart Capital one issues

I_Love_Cards — Tue, 26 Nov 2019 22:44:52 GMT

Do you still have your old card? Does it not work anymore?

My info from Capital one said they would send a new card sometime next year and keep using my existing card until then. So I have.

No issues on my end either-the card was added to my capital one logon and it all works fine every week for me.

Re: Walmart Capital one issues

Anonymous — Wed, 27 Nov 2019 20:29:39 GMT

I'm not privey to GApeachy's issues surrounding the changeover.

However, OP's situation is hardly worth calling in and being frustrated over. Did you even read any correspondence from them?

Your existing cards still work up and until you call to activate the new one. I have had no issues in either regard, so I'm not sure what the issue is you're really having?

Now if your old SYNCH card stopped being accepted, and you didn't have the replacement. Then I would see cause for concern, thus calling them for a resolution.

Re: Walmart Capital one issues

GApeachy — Wed, 27 Nov 2019 20:53:07 GMT

@Anonymous wrote:
I'm not privey to GApeachy's issues surrounding the changeover.

Yeah, it was a totally different situation (fraud x's 8) but the transition was a little extra fuel for the fire. It all worked out finally.

I don't think OP ever stated if he/she still has their original card...which is probably the problem, right?

It's a different issue.

Re: Walmart Capital one issues

Anonymous — Sun, 08 Dec 2019 02:30:09 GMT

So it seems that i spoke too early about not ahving nay issues. I go ahead and make a payment on the 12/1 of $241 on a blance of $341, and come today I log in to figure out why it hasn't been pulled from my account. Well it was returned for some odd reason. And on the 5th, the due date they even assessed the $28 late fee...

8 years with SYNCH and I haev never had an issue sucha s this. So I politely called in and asked why it was returned and of course they have no idea. So i told her fine, reverse the fee and I'll make the $28 minimum payment now. And that ove the dust settles I'll decide whether to close or not, or just never use it again. Cap1 at their finest....

I know, I know it's probably my fault for not checking earlier before the actual due date to see if it posted or not. But I've been kind of busy lately. Yet this is the first time this has happend in the last, IDK, 10-15 years? And it's Cap1 of all places right after a takeover?