topic Re: Is anyone else having problems with making payment on Citi? in Credit Cards

Is anyone else having problems with making payment on Citi?

Andypanda — Thu, 12 Dec 2019 16:15:39 GMT

I have tried sevreal web based forms of making payments on my citi CCs and when I get to select date, it won't let me chose a date other than today. what i did was I used the aute telephone system to schedual a payment for when I wanted, so I am getting the payment made in time. It is just a pain. Is anyone else having this problem?

Re: Is anyone else having problems with making payment on Citi?

Anonymous — Thu, 12 Dec 2019 17:00:31 GMT

I have. Are you trying to pay on the same day your statement cut? For me, I believe it was only because it was the same day that my statement cut. I had to wait the next day before making a payment. I like to pay as soon as my statement cuts, even if the statement is not yet available in PDF form yet.

Re: Is anyone else having problems with making payment on Citi?

SFLSpotter9210 — Thu, 12 Dec 2019 17:12:28 GMT

I just checked my simplicity account and hit make payment then hit the date and it showed a calendar and allowed me to set the date so no problem here. I usually pay several days in advance and soon as I hit enter the payment hits my account which I love. Curious as to why your having a issue keep us in the loop.

Re: Is anyone else having problems with making payment on Citi?

Anonymous — Thu, 12 Dec 2019 17:19:14 GMT

@SFLSpotter9210 wrote:
I just checked my simplicity account and hit make payment then hit the date and it showed a calendar and allowed me to set the date so no problem here. I usually pay several days in advance and soon as I hit enter the payment hits my account which I love. Curious as to why your having a issue keep us in the loop.

Try that exact exercise on the day the statement cuts. The calendar might not show and invalid date message appears when you attempt to pay.

Re: Is anyone else having problems with making payment on Citi?

pinkandgrey — Thu, 12 Dec 2019 17:23:06 GMT

My statement cut on December 11, and I paid it first thing in the morning on the 12th. No issues for me. I used the mobile app.

Re: Is anyone else having problems with making payment on Citi?

Anonymous — Thu, 12 Dec 2019 17:30:28 GMT

I looked back at mine. Statement closed on the 5th. Morning of the 6th, couldn't make a payment. Statement was not ready until later in the day. On the 7th, made a payment.

Re: Is anyone else having problems with making payment on Citi?

SFLSpotter9210 — Thu, 12 Dec 2019 17:32:18 GMT

I’ll try that thanks.

Re: Is anyone else having problems with making payment on Citi?

Andypanda — Thu, 12 Dec 2019 20:31:05 GMT

Everything seems ok now on my ipad. Either it was a temp. Glitch or somtwrong with my desktop at the time.

Re: Is anyone else having problems with making payment on Citi?

Anonymous — Thu, 12 Dec 2019 20:42:55 GMT

@Andypanda wrote:
Everything seems ok now on my ipad. Either it was a temp. Glitch or somtwrong with my desktop at the time.

Did your latest statement come out today?

Re: Is anyone else having problems with making payment on Citi?

Anonymous — Thu, 12 Dec 2019 20:52:46 GMT

No issues on making an actual payment, but there were a few days where I couldn't log into my CitiBiz account. Luckily payment isn't due until the 5th, but not being able to log in to schedule it was becoming concerning.

Re: Is anyone else having problems with making payment on Citi?

Anonymous — Thu, 12 Dec 2019 20:56:58 GMT

@Anonymous wrote:
No issues on making an actual payment, but there were a few days where I couldn't log into my CitiBiz account. Luckily payment isn't due until the 5th, but not being able to log in to schedule it was becoming concerning.

It's been every month for me now.

Re: Is anyone else having problems with making payment on Citi?

tacpoly — Fri, 13 Dec 2019 01:01:18 GMT

If you’re trying to schedule a payment in January, try choosing the year first. Then it makes all the months and days available. Otherwise it seems to think you’re scheduling payment on a date that has passed.

Re: Is anyone else having problems with making payment on Citi?

Anonymous — Tue, 07 Jan 2020 13:04:01 GMT

Today, I tried to make a payment the day after the statement cut, as I usually do. Nada.

The calendar has one date available, the 7th. No option to choose the year first, and then the day. Or an option to choose Jan 8th.

Re: Is anyone else having problems with making payment on Citi?

staticvoidmain — Tue, 07 Jan 2020 14:42:55 GMT

You have to manually enter the amount (last option: custom amount) and not pick any of the other radio buttons. This is a bug that has been existing on their web app, for a long time now (this has been acknowledged by a rep, months ago).

Re: Is anyone else having problems with making payment on Citi?

Anonymous — Tue, 07 Jan 2020 14:12:16 GMT

@staticvoidmain wrote:
You have to manually enter the amount (third option: custom amount) and not pick any of the other radio buttons. This is a bug that has been existing on their web app, for a long time now (this has been acknowledged by a rep, months ago).

That was the ticket. Thank you.