topic Re: Trying to use American Express in Credit Cards

Trying to use American Express

hernaemm90 — Wed, 01 Jan 2020 22:19:08 GMT

Hello,

I'm not sure if this is the right place for this post but, the past 3 times I tries using my American Express card to order from Pizzahut online it doesn't let me, it just says "invalid card number". Does pizzahut not take American Express? I haven't tried using it in store only online, is it just online where it's not accepted?

In case anyone was thinking of asking the following questions

Did you check to make sure you were typing the card number correctly?

Yes, I triple checked

Is there anything wrong with your Amex account?

No, my account is in good standing

Are you sure this isn't a technical thing?

It's not, the 3 times i've tried are weeks or months apart and on different devices (twice on my phone, once with my laptop) and it's not the specific store either, I tried ordering online in 2 different cities

Edit: I replied down below but yes, I am using the 4 numbers on the front of my amex card, not the 3 on the back

Edit 2: I'm using the Hilton Honors card

Re: Trying to use American Express

Adkins — Wed, 01 Jan 2020 21:57:03 GMT

When it asks for the security numbers (CVV), are you using the ones on the front of the card?

Re: Trying to use American Express

Brian_Earl_Spilner — Wed, 01 Jan 2020 22:02:22 GMT

@Adkins wrote:
When it asks for the security numbers (CVV), are you using the ones on the front of the card?

Bingo.

Re: Trying to use American Express

Loquat — Wed, 01 Jan 2020 22:10:07 GMT

@Adkins wrote:
When it asks for the security numbers (CVV), are you using the ones on the front of the card?

That's exactly what I was going to ask. For those new to Amex it still throws them that the CVV is the 4 on the front rather than the 3 on the back. Took me a google search to figure it out with my first Amex card. Besides transferring MR points to travel partners I can't think of any other instance where I've needed that number. Maybe Amex should consider getting rid of it.

Re: Trying to use American Express

Brian_Earl_Spilner — Wed, 01 Jan 2020 22:07:34 GMT

@Loquat wrote:
@Adkins wrote:
When it asks for the security numbers (CVV), are you using the ones on the front of the card?
That's exactly what I was going to ask. For those new to Amex it still throws them that the CVV is the 4 on the front rather than the 3 on the back. Took me a google search to figure it out with my first Amex card. Besides transfer MR points to travel partners I can't think of any otheer instance where I've needed that number. Mabye Amex should consider getting rid of it.

I'm willing to bet there's some law that requires a credit card to have that 3 digit code on the back.

Re: Trying to use American Express

Anonymous — Wed, 01 Jan 2020 22:09:21 GMT

I used Amex in-store a few times in different cities and states.

Re: Trying to use American Express

hernaemm90 — Wed, 01 Jan 2020 22:10:18 GMT

Yes I am using the CVV numbers on the front, and I am learning now that there are 3 numbers on the back

Re: Trying to use American Express

Loquat — Wed, 01 Jan 2020 22:11:32 GMT

@Brian_Earl_Spilner You're probably right...which then begs the question of why must they be different and use 4 numbers on the front rather than the 3 on the back like the rest of the world. LOL!

Re: Trying to use American Express

Brian_Earl_Spilner — Wed, 01 Jan 2020 22:12:29 GMT

Guess it should have been asked if the amex is issued by amex themselves. Centurion bank issued cards use the code on the front. Cards issued by partners like NFCU and Macy's normally use the code on the back of the card.

Re: Trying to use American Express

Brian_Earl_Spilner — Wed, 01 Jan 2020 22:13:32 GMT

@Loquat wrote:
@Brian_Earl_Spilner You're probably right...which then begs the question of why must they be different and use 4 numbers on the front rather than the 3 on the back like the rest of the world. LOL!

Cause, amex

Re: Trying to use American Express

hernaemm90 — Wed, 01 Jan 2020 22:13:35 GMT

@Brian_Earl_Spilner wrote:
@Adkins wrote:
When it asks for the security numbers (CVV), are you using the ones on the front of the card?
Bingo.

Not bingo, I am using the 4 digit CVV

Re: Trying to use American Express

hernaemm90 — Wed, 01 Jan 2020 22:14:22 GMT

@Loquat wrote:
@Adkins wrote:
When it asks for the security numbers (CVV), are you using the ones on the front of the card?
That's exactly what I was going to ask. For those new to Amex it still throws them that the CVV is the 4 on the front rather than the 3 on the back. Took me a google search to figure it out with my first Amex card. Besides transferring MR points to travel partners I can't think of any other instance where I've needed that number. Maybe Amex should consider getting rid of it.

I am using the 4 digit CVV

Re: Trying to use American Express

Loquat — Wed, 01 Jan 2020 22:15:34 GMT

@Brian_Earl_Spilner wrote:
Guess it should have been asked if the amex is issued by amex themselves. Centurion bank issued cards use the code on the front. Cards issued by partners like NFCU and Macy's normally use the code on the back of the card.

@Brian_Earl_Spilner Not in my experience. My Dillard's, NFCU, and Propel Amex cards all require the 4 on the front as did my PenFed Amex (before I ditched it).

Re: Trying to use American Express

hernaemm90 — Wed, 01 Jan 2020 22:16:48 GMT

@Brian_Earl_Spilner wrote:
Guess it should have been asked if the amex is issued by amex themselves. Centurion bank issued cards use the code on the front. Cards issued by partners like NFCU and Macy's normally use the code on the back of the card.

I'm using the Hilton Honors card

Re: Trying to use American Express

Loquat — Wed, 01 Jan 2020 22:17:47 GMT

@hernaemm90 wrote:
@Loquat wrote:
@Adkins wrote:
When it asks for the security numbers (CVV), are you using the ones on the front of the card?
That's exactly what I was going to ask. For those new to Amex it still throws them that the CVV is the 4 on the front rather than the 3 on the back. Took me a google search to figure it out with my first Amex card. Besides transferring MR points to travel partners I can't think of any other instance where I've needed that number. Maybe Amex should consider getting rid of it.
I am using the 4 digit CVV

OP when I'm gonna guess that it's an issue on the side of Pizza Hut because if you're entering everything correctly from the card and the billing address you're using is the same as the billing address of the card then there's nothing else you can do on your end other than chuck it up to mystery and use another card or call and pay by phone.

Re: Trying to use American Express

Brian_Earl_Spilner — Wed, 01 Jan 2020 22:18:23 GMT

@Loquat wrote:
@Brian_Earl_Spilner wrote:
Guess it should have been asked if the amex is issued by amex themselves. Centurion bank issued cards use the code on the front. Cards issued by partners like NFCU and Macy's normally use the code on the back of the card.
@Brian_Earl_Spilner Not in my experience. My Dillard's, NFCU, and Propel Amex cards all require the 4 on the front as did my PenFed Amex (before I ditched it).

That interesting, because almost all 3rd party amex cards I have to accept require the 3 on the back to be processed. Maybe it depends on the card reader.

Re: Trying to use American Express

Brian_Earl_Spilner — Wed, 01 Jan 2020 22:20:58 GMT

Could be the processor, now that I think about it.

Re: Trying to use American Express

hernaemm90 — Wed, 01 Jan 2020 22:23:58 GMT

OP when I'm gonna guess that it's an issue on the side of Pizza Hut because if you're entering everything correctly from the card and the billing address you're using is the same as the billing address of the card then there's nothing else you can do on your end other than chuck it up to mystery and use another card or call and pay by phone.

Yeah, it seems i'll just use another card as I've been doing since nobody has replied saying they also have this issue

Re: Trying to use American Express

Anonymous — Wed, 01 Jan 2020 22:28:37 GMT

There's a difference between the CID (4 digits in front) and the CVV (3 digits on the back).

Re: Trying to use American Express

hernaemm90 — Wed, 01 Jan 2020 22:31:43 GMT

@Anonymous wrote:
There's a difference between the CID (4 digits in front) and the CVV (3 digits on the back).

What's CID?