topic Re: Apple Pay and Capital One in Credit Cards

Apple Pay and Capital One

Cleaningitup2016 — Wed, 22 Jan 2020 03:36:55 GMT

My pixel phone pooped out on me and I bought a 6s Plus to use while it is getting serviced by Google.

I cannot seem to get my Cap1 card to be added to the wallet.

I added my Credit Union Debit Card Fine.

I double checked all 16 digits, 3 digit code, expiry, address, middle inital, phone number, etc and make sure it matched my phone and my Cap1 profile, which it does.

Keeps saying "Card not added - Contact Card Issuer".

I tried adding both of my Cap 1 cards, a secured and a regular platinum, with no luck.

Re: Apple Pay and Capital One

mikesonthemend — Wed, 22 Jan 2020 03:47:12 GMT

I am an Iphone user, but my card was added by adding the Cap1 app. No need to enter any numbers....

Re: Apple Pay and Capital One

Cleaningitup2016 — Wed, 22 Jan 2020 03:58:35 GMT

So you downloaded the Cap1 app, logged in, and you were given an option to add those cards to applepay?

Re: Apple Pay and Capital One

mikesonthemend — Wed, 22 Jan 2020 04:04:39 GMT

yes

Re: Apple Pay and Capital One

Anonymous — Wed, 22 Jan 2020 04:13:25 GMT

If you have the Capital One app installed it should give you the option to use the app when you add the card to Wallet but there is a known issue where Capital One sometimes can't add cards to additional phones if you didn't remove your token from the old one. In those cases Capital One cannot fix it last I heard.

Re: Apple Pay and Capital One

Cleaningitup2016 — Wed, 22 Jan 2020 04:22:17 GMT

I deleted and downloaded the capital 1 app again, nothing popped up about apple pay.

Re: Apple Pay and Capital One

Anonymous — Wed, 22 Jan 2020 05:22:09 GMT

That's weird. I just added mine and it didn't even prompt me to go through the app. I took a picture, added my middle initial to my name, hit next, it asked for expiration and CVV, hit next and it dropped me off at the card screen with a message from Capital One Mobile saying the card was added to Apple Pay.

You may have unfortunately run into the issue Capital One is said to be unable to fix. Did you remove your card from your old phone?

Re: Apple Pay and Capital One

Cleaningitup2016 — Wed, 22 Jan 2020 05:38:50 GMT

I had an android phone prior. Never used the google pay on it.

I tried adding my Capital 1 Secured, the Unsecured Platinum, my Fiance's Unsecured Platinum, My Credit One Bank..her Credit One Bank..nothing worked.

I tried adding her DISCOVER..and it WORKED.

So I have no idea what neither credit one or capital one is working.

But I added 2 other cards fine. So it doesn't seem like a phone issue.

Re: Apple Pay and Capital One

Anonymous — Wed, 22 Jan 2020 05:48:30 GMT

Sounds like it's time to call Capital One.

I actually had Discover put me through fraud verification to add my Disco to Apple Pay. Quite frankly I'm surprised that Capital One was instant - it wasn't last time, I had to verify with the app.

Re: Apple Pay and Capital One

Cleaningitup2016 — Wed, 22 Jan 2020 05:52:03 GMT

Just tried adding my Discover (had it in the sock drawer and I'm an AU).

It worked too.

Re: Apple Pay and Capital One

Cleaningitup2016 — Wed, 22 Jan 2020 06:38:29 GMT

After updating my billing address with both credit one accounts, they now work too.

But my capital one address is my current address.

So this does not seem to be a phone or apple pay problem, but capital one problem.

Re: Apple Pay and Capital One

Anonymous — Wed, 22 Jan 2020 06:42:23 GMT

You could have gone a long way to a resolution by now if you just made a phone call.

Re: Apple Pay and Capital One

Cleaningitup2016 — Wed, 22 Jan 2020 06:46:54 GMT

@Anonymous wrote:
You could have gone a long way to a resolution by now if you just made a phone call.

I did, even talked to an account manager. Even he was stumped.

They put in a ticket to the technical eselations team.

Can take up to 3 days for them to call me.

Re: Apple Pay and Capital One

Anonymous — Wed, 22 Jan 2020 06:57:36 GMT

Sounds like the infamous Apple Pay known issue. Hopefully they can resolve it for you. Keep us posted. 👍

Re: Apple Pay and Capital One

Cleaningitup2016 — Wed, 22 Jan 2020 19:00:33 GMT

I received an email from Digital Eseclations.

They said I'm not alone in this issue.