topic Re: Cap1 Upgrade Link not working?? in Credit Cards

Cap1 Upgrade Link not working??

marcforza1 — Thu, 06 Feb 2020 19:56:42 GMT

Has anyone tried the upgrade link for Cap1 but received the error message "We've hit a snag"?? Been like that for most of the week for me and I normally check it using my laptop on Chrome (and also tried it via mobile). Wasn't sure if others had that issue.

Re: Cap1 Upgrade Link not working??

Anonymous — Thu, 06 Feb 2020 20:30:26 GMT

Upgrade Link is working for me. Using Safari on mobile.

Re: Cap1 Upgrade Link not working??

FinStar — Thu, 06 Feb 2020 20:34:39 GMT

OP, I would suggest clearing browser history and cache and/or using a different browser.

If that fails, you can reach out to them and see if your account has any eligible offers.

Re: Cap1 Upgrade Link not working??

wasCB14 — Thu, 06 Feb 2020 20:41:37 GMT

Worked for me a few days ago on an 11.5 month-old Savor.

Where there are no PC options available, there is generally a message clearly saying so. It sounds like an IT error in your case.

Re: Cap1 Upgrade Link not working??

K-in-Boston — Thu, 06 Feb 2020 20:56:01 GMT

Agree it's likely a browser issue. Instead of clearing everything, you could also try an incognito or private browsing window. I just checked the Quicksilver that I am an AU on and it's offering Venture and Venture One.

Re: Cap1 Upgrade Link not working??

marcforza1 — Fri, 07 Feb 2020 16:50:57 GMT

I went back and checked again after clearing my browser history, cookies and cache settings on Chrome and still got the same message. Even did it on my phone as well as Microsoft Edge (which I rarely use ) and the same result. Unless the URL for the link has slightly changed recently, I'll try it again in another two weeks since next Saturday marks my 6th month for a chance at another CLI.

Re: Cap1 Upgrade Link not working??

K-in-Boston — Fri, 07 Feb 2020 17:16:07 GMT

Link definitely has not changed. I checked seconds before posting my reply yesterday.

Re: Cap1 Upgrade Link not working??

Anonymous — Fri, 07 Feb 2020 20:23:42 GMT

yep..it's still working

are you using this one?

https://verified.capitalone.com/sic-ui/#/esignin?Product=Card&Action=ProductUpgrade

Re: Cap1 Upgrade Link not working??

Malcono — Fri, 07 Feb 2020 20:29:41 GMT

@marcforza1 wrote:
Has anyone tried the upgrade link for Cap1 but received the error message "We've hit a snag"?? Been like that for most of the week for me and I normally check it using my laptop on Chrome (and also tried it via mobile). Wasn't sure if others had that issue.

Just had my friend check their Upgrade Link and they got the same "we've hit a snag" message.

I wonder what it is.

Re: Cap1 Upgrade Link not working??

K-in-Boston — Fri, 07 Feb 2020 20:43:42 GMT

I wonder if the issue might be with loading the "we can't find an offer" page? If anyone can use the link and doesn't get an upgrade offer, please chime in?

Re: Cap1 Upgrade Link not working??

Anonymous — Fri, 07 Feb 2020 21:09:06 GMT

this is what i'm getting when i log in using that link i posted up there.

probably because i only have a secured platinum with cap1

Re: Cap1 Upgrade Link not working??

K-in-Boston — Fri, 07 Feb 2020 21:56:47 GMT

Well, there goes that theory.

Re: Cap1 Upgrade Link not working??

ocheosa — Sat, 08 Feb 2020 00:20:54 GMT

@K-in-Boston wrote:
I wonder if the issue might be with loading the "we can't find an offer" page? If anyone can use the link and doesn't get an upgrade offer, please chime in?

I have three cards plus walmart all linked to the online account. That link hasn't worked for me for quite awhile. I have to click on each account individually and add "/productupgrade" at the end of the url then hit enter and the system will look for an upgrade for that card. If available the options will be presented. If not, I get the no upgrade available pop up.

I just upgraded in september so I know it does in fact work.

If multiple accounts is not the issue, you can always call Customer Service and they can check for any available upgrades.

GL!

Re: Cap1 Upgrade Link not working??

marcforza1 — Sat, 08 Feb 2020 04:15:45 GMT

@Anonymous wrote:
yep..it's still working

are you using this one?

https://verified.capitalone.com/sic-ui/#/esignin?Product=Card&Action=ProductUpgrade

Yes, that's the same link I had bookmarked on my browser for the almost the past two years. This is the first time I've came across this error message. But I will wait to try it again in a week or so or call them directly if that error still shows up.

Re: Cap1 Upgrade Link not working??

Anonymous — Sat, 08 Feb 2020 04:37:30 GMT

@ocheosa wrote:
@K-in-Boston wrote:
I wonder if the issue might be with loading the "we can't find an offer" page? If anyone can use the link and doesn't get an upgrade offer, please chime in?

I have three cards plus walmart all linked to the online account. That link hasn't worked for me for quite awhile. I have to click on each account individually and add "/productupgrade" at the end of the url then hit enter and the system will look for an upgrade for that card. If available the options will be presented. If not, I get the no upgrade available pop up.

I just upgraded in september so I know it does in fact work.

If multiple accounts is not the issue, you can always call Customer Service and they can check for any available upgrades.

GL!

Nice find! That's so much easier than bothering with the link!

Re: Cap1 Upgrade Link not working??

siveriano — Sat, 08 Feb 2020 04:44:30 GMT

Really nice find. Although any of my cards have an offer...

Re: Cap1 Upgrade Link not working??

ocheosa — Sat, 08 Feb 2020 04:52:40 GMT

@Anonymous wrote:
@ocheosa wrote:
@K-in-Boston wrote:
I wonder if the issue might be with loading the "we can't find an offer" page? If anyone can use the link and doesn't get an upgrade offer, please chime in?

I have three cards plus walmart all linked to the online account. That link hasn't worked for me for quite awhile. I have to click on each account individually and add "/productupgrade" at the end of the url then hit enter and the system will look for an upgrade for that card. If available the options will be presented. If not, I get the no upgrade available pop up.

I just upgraded in september so I know it does in fact work.

If multiple accounts is not the issue, you can always call Customer Service and they can check for any available upgrades.

GL!
Nice find! That's so much easier than bothering with the link!

Glad you found it useful but I can't take the credit, the shortcut was posted by UncleB a few yrs ago.

Re: Cap1 Upgrade Link not working??

therealpeel — Sat, 08 Feb 2020 11:28:22 GMT

I didn't have any problems using that link to upgrade my Platinum Mastercard to Quicksilver yesterday.

Re: Cap1 Upgrade Link not working??

Anonymous — Thu, 27 Feb 2020 16:49:49 GMT

I don't even have that option in my online account 😔

Re: Cap1 Upgrade Link not working??

Anonymous — Thu, 27 Feb 2020 16:51:38 GMT

@Anonymous wrote:
I don't even have that option in my online account 😔

Go to the card you want to upgrade on the website and add /productupgrade to the end of the URL in the address bar. When you hit enter, if you have an upgrade it will show you.