topic Re: Freedom vs Freedom Unlimited.... in Credit Cards

Freedom vs Freedom Unlimited....

Anonymous — Thu, 06 Feb 2020 23:43:33 GMT

My daughter downgraded her CSR and asked for a Freedom. Today a Freedom Unlimited arrived instead. As she is abroad, she wouldn't really use either card anyway, but.... worth suing JPMC for say $70M for emotional distress and punitive damages?

Re: Freedom vs Freedom Unlimited....

Girlzilla88 — Thu, 06 Feb 2020 23:48:19 GMT

Can't tell if a joke ....orrrrrrrr no?! lol

Re: Freedom vs Freedom Unlimited....

simplynoir — Thu, 06 Feb 2020 23:49:50 GMT

Add mental distress and embarrassment for using what she thought was the right card. She'll have a case for sure!

Re: Freedom vs Freedom Unlimited....

FinStar — Thu, 06 Feb 2020 23:52:23 GMT

@Anonymous wrote:
My daughter downgraded her CSR and asked for a Freedom. Today a Freedom Unlimited arrived instead. As she is abroad, she wouldn't really use either card anyway, but.... worth suing JPMC for say $70M for emotional distress and punitive damages?

Re: Freedom vs Freedom Unlimited....

Remedios — Thu, 06 Feb 2020 23:57:25 GMT

If somebody gave me FU, I'd sue them.

@Anonymous you want me to call them for you?

Re: Freedom vs Freedom Unlimited....

FinStar — Thu, 06 Feb 2020 23:57:26 GMT

@simplynoir wrote:
Add mental distress and embarrassment for using what she thought was the right card. She'll have a case for sure!

Definitely mental anguish 😁😁

The beauty about Chase, once she gets the 'card', they can just PC it to the correct one...hopefully 🤞

Re: Freedom vs Freedom Unlimited....

Remedios — Fri, 07 Feb 2020 00:02:42 GMT

@FinStar wrote:
@simplynoir wrote:
Add mental distress and embarrassment for using what she thought was the right card. She'll have a case for sure!
Definitely mental anguish 😁😁

The beauty about Chase, once she gets the 'card', they can just PC it to the correct one...hopefully 🤞

If they send Slate, he should sue for $75 million.

Re: Freedom vs Freedom Unlimited....

Meanmchine — Fri, 07 Feb 2020 00:07:07 GMT

Only if you hire Joe Pesci as your lawyer

Re: Freedom vs Freedom Unlimited....

wasCB14 — Fri, 07 Feb 2020 00:15:03 GMT

Has anyone else encountered the term "Freedom Ultimate" in reference to the 5%/5x card?

That's the name the Chase rep used when I downgraded a month ago.

And if Chase's premium customer service reps (CSR tier, not Executive) are making up their own names for credit cards, it does not bode well for the Bonvoy card family. There's enough confusion there already!

Re: Freedom vs Freedom Unlimited....

Girlzilla88 — Fri, 07 Feb 2020 00:38:39 GMT

@Remedios wrote:
If somebody gave me FU, I'd sue them.

@Anonymous you want me to call them for you?

Why the displeasure?? I love my card?! LOL

Re: Freedom vs Freedom Unlimited....

K-in-Boston — Fri, 07 Feb 2020 00:43:52 GMT

I had a similar thing happen a few years back. When they hear Freedom, they just always assume Freedom Unlimited. It was happening so often a few years ago there were rumors they might be discontinuing the Freedom.

I called to add an AU onto my Freedom and have it changed to a Visa Signature. The CSP rep I was speaking with added the AU, then changed me to a Freedom Unlimited. When I logged into my account later, I noticed there was an FU and not an F! So I called back, but due to Chase rules on PCs they couldn't change it back for at least 30 days, so I had to get a supervisor. They changed it back to a Freedom. A week later I received multiple envelopes from Chase: Freedom AU card, Freedom Unlimited and AU cards, Freedom Unlimited Visa Signature and AU cards, and Freedom Visa Signature and AU cards. Yes, 7 new cards from Chase all with the same account number, expiration date, and CVV, but various usage of the words Unlimited and Signature. LOL

Re: Freedom vs Freedom Unlimited....

K-in-Boston — Fri, 07 Feb 2020 01:05:45 GMT

@wasCB14 wrote:
Has anyone else encountered the term "Freedom Ultimate" in reference to the 5%/5x card?

That's the name the Chase rep used when I downgraded a month ago.

And if Chase's premium customer service reps (CSR tier, not Executive) are making up their own names for credit cards, it does not bode well for the Bonvoy card family. There's enough confusion there already!

Yes. IIRC correctly the card was originally called Freedom with Ultimate Rewards, so maybe that's just truncated from the original name?

Re: Freedom vs Freedom Unlimited....

Anonymous — Fri, 07 Feb 2020 02:04:43 GMT

@K-in-Boston wrote:
I had a similar thing happen a few years back. When they hear Freedom, they just always assume Freedom Unlimited. It was happening so often a few years ago there were rumors they might be discontinuing the Freedom.

I called to add an AU onto my Freedom and have it changed to a Visa Signature. The CSP rep I was speaking with added the AU, then changed me to a Freedom Unlimited. When I logged into my account later, I noticed there was an FU and not an F! So I called back, but due to Chase rules on PCs they couldn't change it back for at least 30 days, so I had to get a supervisor. They changed it back to a Freedom. A week later I received multiple envelopes from Chase: Freedom AU card, Freedom Unlimited and AU cards, Freedom Unlimited Visa Signature and AU cards, and Freedom Visa Signature and AU cards. Yes, 7 new cards from Chase all with the same account number, expiration date, and CVV, but various usage of the words Unlimited and Signature. LOL

But...... were you able to finally get a Freedom and Freedom Unlimited for an AU?

Re: Freedom vs Freedom Unlimited....

wasCB14 — Fri, 07 Feb 2020 02:08:57 GMT

@K-in-Boston wrote:
@wasCB14 wrote:
Has anyone else encountered the term "Freedom Ultimate" in reference to the 5%/5x card?

That's the name the Chase rep used when I downgraded a month ago.

And if Chase's premium customer service reps (CSR tier, not Executive) are making up their own names for credit cards, it does not bode well for the Bonvoy card family. There's enough confusion there already!
Yes. IIRC correctly the card was originally called Freedom with Ultimate Rewards, so maybe that's just truncated from the original name?

That could be it.

A bit of an ironic name, really, given the current rewards structure. But I've read that in olden days it automatically gave 3x in a customer's top-spending rewards category (from a list). Then it made sense. Customers had the freedom to earn decent rewards in one of a few different categories.

Not so much in the current "we'll tell you what your bonus categories are and when you'll have them" form.

Re: Freedom vs Freedom Unlimited....

redpat — Fri, 07 Feb 2020 06:01:23 GMT

Give me freedom or unlimited freedom, which would you rather have? LT, they gave her unlimited freedom, you should be so proud of her......

Re: Freedom vs Freedom Unlimited....

Citylights18 — Fri, 07 Feb 2020 12:54:57 GMT

If I look at my spend on the Chase cards over the last month what I put on my CFU dwarfs what I put on my CF.

The only things that I put on the Chase Freedom this quarter:

-Gas

-Snacks at 7-11.

-Lyft (nice place for the 5x)

-Prepay my cell phone for the year.

Freedom Unlimited

-Bills

-Books from Amazon

-Gift Cards

-Dry Cleaning

-Theater Tickets

-Shop Thru Chase

-Groceries

-Convenience Store

-Drug Store

-Gym Snacks

I put more money on my Freedom Unlimited than what I put on my Freedom and CSP combined. All of this is under the 3x bonus for the CFU which I still have for 4 months.

Re: Freedom vs Freedom Unlimited....

UpperNwGuy — Sat, 08 Feb 2020 03:26:26 GMT

Whenever there is a mix-up, the Freedom Unlimited always seems to be the answer. I think Chase wants to limit the number of Freedom cards so they’ve trained the customer service reps to aggressively promote the Freedom Unlimited.

Re: Freedom vs Freedom Unlimited....

Anonymous — Sat, 08 Feb 2020 05:30:02 GMT

@UpperNwGuy wrote:
Whenever there is a mix-up, the Freedom Unlimited always seems to be the answer. I think Chase wants to limit the number of Freedom cards so they’ve trained the customer service reps to aggressively promote the Freedom Unlimited.

Well, there's nothing stopping them nerfing the Freedom or converting them all to FUs (as was rumored sometime ago). So I don't know why they would bother to be sneaky about it! It's not on of their premium cards where they might be concerned about annoying HNW customers.

Re: Freedom vs Freedom Unlimited....

JNA1 — Sat, 08 Feb 2020 16:02:02 GMT

Even though I’m at 5/24, my mortgage is through Chase, so they have me pre-approved for the CFU. I called and asked about prequalification and was told it was solid even being 5/24 because of my 17+ year history with them (24.99% APR though🙄) I asked if I could get the Freedom instead. She said no, and that I would almost certainly get denied if were to apply for the Freedom instead I’d the CFU. So no Chase card me in the immediate future. She said I could PC it to the Freedom later “if that option was still available at the time”. It’s honestly not worth the HP and hit in AAoA to me for what I’m guessing will be a low limit CFU based on the 24.99% APR, especially if they do nerf the Freedom or the ability to PC later on. They say they want my business, but apparently not enough to give me what I want to do business with them. They will have to sit on the sideline while I, um, Chase better cards for now! 😉😂

Re: Freedom vs Freedom Unlimited....

Anonymous — Sat, 08 Feb 2020 16:20:44 GMT

@JNA1 wrote:
Even though I’m at 5/24, my mortgage is through Chase, so they have me pre-approved for the CFU. I called and asked about prequalification and was told it was solid even being 5/24 because of my 17+ year history with them (24.99% APR though🙄) I asked if I could get the Freedom instead. She said no, and that I would almost certainly get denied if were to apply for the Freedom instead I’d the CFU. So no Chase card me in the immediate future. She said I could PC it to the Freedom later “if that option was still available at the time”. It’s honestly not worth the HP and hit in AAoA to me for what I’m guessing will be a low limit CFU based on the 24.99% APR, especially if they do nerf the Freedom or the ability to PC later on. They say they want my business, but apparently not enough to give me what I want to do business with them. They will have to sit on the sideline while I, um, Chase better cards for now! 😉😂

So a long positive history with Chase can possibly trump the 5/24? If that were true (it's one CSR's comment), that would be a nice DP.

Hopefully Freedom doesn't get nerfed. FU is OK, but I have the DC.