topic Re: Payments not adding to "available credit" with Chase? in Credit Cards

Payments not adding to "available credit" with Chase?

Anonymous — Thu, 20 Feb 2020 16:42:56 GMT

I made some payments last Friday (2/14) with all my cards and noticed that all 3 of my Chase accounts have not updated "available credit". it looks like its reflecting what the statement #s were, but not anything in real time. Usually I understand it may take a few days for it to reflect, all payments posted (and cleared), but still no movement.

I know I can call em, just thought I would post up

Re: Payments not adding to "available credit" with Chase?

Anonymous — Thu, 20 Feb 2020 17:07:10 GMT

Have you had the Chase accounts for a while?

Did you add a new payment account to Chase and paying from it?

Were any of the payments very large?

They could be having some issues with their payment processing. I won't be making a payment to Chase until Wednesday, otherwise if I would have noticed as well, then we could chalk it up to a delay in their payment processing.

Re: Payments not adding to "available credit" with Chase?

Anonymous — Thu, 20 Feb 2020 17:10:34 GMT

yeah, Ive had all of these for 6+ years that I can remember. One payment was a bit on the spendy side, but nothing I havent paid before. No new payment accounts or anything that would question my paying. Ive made single payments of $800, $2500, $7500 in the past.

Re: Payments not adding to "available credit" with Chase?

K-in-Boston — Thu, 20 Feb 2020 17:12:04 GMT

Depending on when on Friday you made the payment, it may not have been actually processed until Tuesday due to the weekend and holiday. I actually still have pending Lyft transactions from Monday and Tuesday on my CSR.

Re: Payments not adding to "available credit" with Chase?

Anonymous — Thu, 20 Feb 2020 17:12:52 GMT

So the payment is posting in your Chase account, the money has been taken from your payment account, its just that the available credit is not increasing by the amount you paid?

Re: Payments not adding to "available credit" with Chase?

Anonymous — Thu, 20 Feb 2020 17:29:39 GMT

@Cardnut

yes. They all show payments posted in real time. I haven't made any charges to any of them since then. They just show the "statement" info.

Re: Payments not adding to "available credit" with Chase?

Anonymous — Thu, 20 Feb 2020 17:35:55 GMT

i've experienced this before with my cap one.

made a payment..funds were taken from account..cap one shows paid but available balance never updated.

i called cap one about it, they told me that they never received confirmation from my bank that the funds were released for payment.

so it stayed on pending for like a week.

i told them that the funds were already taken from my account, so me and the rep called my bank over a 3-way call and the bank had to verify the transaction number of the payment on their end.

cap one added the info to my account and funds were available.

Re: Payments not adding to "available credit" with Chase?

Anonymous — Thu, 20 Feb 2020 17:37:23 GMT

Hmm. I haven't seen that before. If your payment wasn't at least in pending mode in your bank account, I would say wait until that shows.

The only time I've ever had that occur was with my Propel card. I used a brand new payment account and the amount was $11,600. The payment posted on the card ($0 balance), and the payment was withdrawn from my bank account, but my available credit stayed at something like $1,273 for 2 weeks, instead of $12,000.

It could be a temporary issue with Chase or a change in policy with the timeline in making credit available. I will pay attention to mine in a week to see if it occurs with my Chase payment. Other than that, not sure what's behind it.

Re: Payments not adding to "available credit" with Chase?

Anonymous — Thu, 20 Feb 2020 17:53:01 GMT

I dont mind it waiting, but it wont report paid if its still "pending" past the report date? Im not sure.

Not a big deal, Im not apping for anything right now, but Ive just never seen this.

Re: Payments not adding to "available credit" with Chase?

Anonymous — Thu, 20 Feb 2020 18:15:20 GMT

I called Chase.

I made these payments on 2/14, they posted at my bank on 2/18. Chase said they were "on hold until today" so he sent me over to a payment guy who "released" the holds. I asked him why its never happened before, he said he didnt know why, but its random (first for me ever on any card) and its all good to go now.

Re: Payments not adding to "available credit" with Chase?

coreysw12 — Thu, 20 Feb 2020 18:26:21 GMT

I've made a few Chase card payments in the last week, and all have been reflected in my available credit immediately. The payments were drawn from a Chase checking account, if that makes any difference.

Re: Payments not adding to "available credit" with Chase?

Anonymous — Thu, 20 Feb 2020 18:28:49 GMT

@Anonymous wrote:
I called Chase.
I made these payments on 2/14, they posted at my bank on 2/18. Chase said they were "on hold until today" so he sent me over to a payment guy who "released" the holds. I asked him why its never happened before, he said he didnt know why, but its random (first for me ever on any card) and its all good to go now.

Lol. Sounds like a software issue. Randomly occurs, and then, let me fix that for you right away.....

If there was a reason for a hold, they would say it will be released after such and such, give it 2 more days.

Good to know.

Re: Payments not adding to "available credit" with Chase?

Anonymous — Thu, 20 Feb 2020 18:41:44 GMT

cool! glad you got it taken care of.

Re: Payments not adding to "available credit" with Chase?

Anonymous — Fri, 21 Feb 2020 14:11:14 GMT

@coreysw12 wrote:
I've made a few Chase card payments in the last week, and all have been reflected in my available credit immediately. The payments were drawn from a Chase checking account, if that makes any difference.

Yes, makes a difference (and in general applies to paying a credit card from a bank account owned by an issuer). They can either verify directly that the funds are in the bank account, or have enough "trust" that they won't lose out. When paying from another bank, they have less trust that the payment might not be reversed for some reason