topic Re: Capital one chat support? in Credit Cards

Capital one chat support?

Anonymous — Tue, 03 Mar 2020 02:33:24 GMT

Does it still exist? If not, what about e-mail?

Re: Capital one chat support?

blindambition — Tue, 03 Mar 2020 02:59:14 GMT

Chat has been gone for awhile now. Best form of contact is phone.

Re: Capital one chat support?

SarahJo — Tue, 03 Mar 2020 03:20:45 GMT

Agreed, email is clunky, phone is best...miss the chat option :-(

Re: Capital one chat support?

Anonymous — Tue, 03 Mar 2020 03:22:54 GMT

They nerfed a few good things online. That and custom card design. Hopefully they put more money into their customer service via phone. Haven't called in quite a while.

Re: Capital one chat support?

ReturnOfTheCredi — Tue, 03 Mar 2020 16:53:43 GMT

@Anonymous wrote:
They nerfed a few good things online. That and custom card design. Hopefully they put more money into their customer service via phone. Haven't called in quite a while.

Their customer service has always been top-notch for me. And I believe you can still get answers to many questions through Twitter DMs. But personally, I would just call. And it's as easy as opening the app on your phone and dialing from there.

Re: Capital one chat support?

Anonymous — Tue, 03 Mar 2020 20:14:47 GMT

This is a huge annoyance. I prefer chat as I like to have a transcript of the conversation. I think their customer service is lacking.

Re: Capital one chat support?

JamP — Tue, 03 Mar 2020 23:40:56 GMT

For someone that has a horrible time understanding people on the phone, hearing aids make it a little better, the chat option was the best option they had. Luckily Discover, Amex, and Citi still have theirs.

@Anonymous wrote:
This is a huge annoyance. I prefer chat as I like to have a transcript of the conversation. I think their customer service is lacking.

Re: Capital one chat support?

Traveler101 — Wed, 04 Mar 2020 01:06:59 GMT

I have found the backdoor number, straight to acct specialist works best. Extremely polite and very helpful. Gets you away from an overseas rep who only has limited capabilities.

Re: Capital one chat support?

Anonymous — Wed, 04 Mar 2020 15:46:29 GMT

@Traveler101 wrote:
I have found the backdoor number, straight to acct specialist works best. Extremely polite and very helpful. Gets you away from an overseas rep who only has limited capabilities.

which is?

Re: Capital one chat support?

cr101 — Sat, 07 Mar 2020 16:55:59 GMT

@Anonymous wrote:
This is a huge annoyance. I prefer chat as I like to have a transcript of the conversation. I think their customer service is lacking.

chat svc has been restored for banking svc, but not for cc. i also contact them via fb messenger if i need to. i HATE calling them.

Re: Capital one chat support?

ReturnOfTheCredi — Sat, 07 Mar 2020 17:07:39 GMT

@Traveler101 wrote:
I have found the backdoor number, straight to acct specialist works best. Extremely polite and very helpful. Gets you away from an overseas rep who only has limited capabilities.

I'm really confused. I call either from the app OR just the number on the back of the card and the reason they're so awesome is because I have NEVER had anything but a U.S.-based rep (who always immediately identifies where they are located) and they have never been anything but super friendly and accommodating.

What number have the rest of you been calling???

Re: Capital one chat support?

cr101 — Sat, 07 Mar 2020 17:34:27 GMT

@ReturnOfTheCredi wrote:
have NEVER had anything but a U.S.-based rep (who always immediately identifies where they are located)

bold part sounds like discover. they even do that in chat sometimes. i've never had this experience w capital one.

Re: Capital one chat support?

Anonymous — Sat, 07 Mar 2020 17:36:53 GMT

@Anonymous wrote:
They nerfed a few good things online. That and custom card design. Hopefully they put more money into their customer service via phone. Haven't called in quite a while.

I've never had a problem with customer service. They're one of the companies I don't dread calling.

Re: Capital one chat support?

Anonymous — Sat, 07 Mar 2020 17:37:34 GMT

@JamP wrote:
For someone that has a horrible time understanding people on the phone, hearing aids make it a little better, the chat option was the best option they had. Luckily Discover, Amex, and Citi still have theirs.
@Anonymous wrote:
This is a huge annoyance. I prefer chat as I like to have a transcript of the conversation. I think their customer service is lacking.

Disco got rid of live chat in favor of a messaging system that's buggy and not that much faster than email.

Re: Capital one chat support?

ReturnOfTheCredi — Sat, 07 Mar 2020 17:38:37 GMT

@cr101 wrote:
@ReturnOfTheCredi wrote:
have NEVER had anything but a U.S.-based rep (who always immediately identifies where they are located)
bold part sounds like discover. they even do that in chat sometimes. i've never had this experience w capital one.

They LITERALLY do it every time I call.

Re: Capital one chat support?

Anonymous — Sat, 07 Mar 2020 17:39:59 GMT

@ReturnOfTheCredi wrote:
@Traveler101 wrote:
I have found the backdoor number, straight to acct specialist works best. Extremely polite and very helpful. Gets you away from an overseas rep who only has limited capabilities.
I'm really confused. I call either from the app OR just the number on the back of the card and the reason they're so awesome is because I have NEVER had anything but a U.S.-based rep (who always immediately identifies where they are located) and they have never been anything but super friendly and accommodating.

What number have the rest of you been calling???

This sounds more like Disco than Capital One to me.

I have had Capital One for 6 years and when I call, I know I will be talking to someone who is overseas but I have always had good experiences with them.

Re: Capital one chat support?

Anonymous — Sat, 07 Mar 2020 17:40:22 GMT

@cr101 wrote:
@ReturnOfTheCredi wrote:
have NEVER had anything but a U.S.-based rep (who always immediately identifies where they are located)
bold part sounds like discover. they even do that in chat sometimes. i've never had this experience w capital one.

Yeah the whole description sounds like Disco to me.

Re: Capital one chat support?

Anonymous — Sat, 07 Mar 2020 17:41:19 GMT

@ReturnOfTheCredi wrote:
@cr101 wrote:
@ReturnOfTheCredi wrote:
have NEVER had anything but a U.S.-based rep (who always immediately identifies where they are located)
bold part sounds like discover. they even do that in chat sometimes. i've never had this experience w capital one.
They LITERALLY do it every time I call.

I wasn't aware that Capital One had different customer service for different classes of cards but based on that Venture and Savor in your signature, maybe I'm wrong on that.

Re: Capital one chat support?

ReturnOfTheCredi — Sat, 07 Mar 2020 17:52:18 GMT

@Anonymous wrote:
@ReturnOfTheCredi wrote:
@cr101 wrote:
@ReturnOfTheCredi wrote:
have NEVER had anything but a U.S.-based rep (who always immediately identifies where they are located)
bold part sounds like discover. they even do that in chat sometimes. i've never had this experience w capital one.
They LITERALLY do it every time I call.
I wasn't aware that Capital One had different customer service for different classes of cards but based on that Venture and Savor in your signature, maybe I'm wrong on that.

I'm on my wife's Discover, but I have never called them. When she has, yes, they do the same. I have only called Cap1 and they do the same thing. Every time.

And yes, perhaps it's based on the card class? No idea.

Re: Capital one chat support?

blindambition — Sat, 07 Mar 2020 18:00:37 GMT

I've never had an issue from US or overseas. Overseas reps are trained better than other lenders. I found better chance with a US rep earlier in day.

If I had issue, I'd just call EO direct.