topic With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy? in Credit Cards

With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy?

ngerasimatos — Mon, 23 Mar 2020 17:42:14 GMT

With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy to another alternative? I am hoping I dont have to cancel the card and then apply for another and can instead just do a product change?

Re: With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy?

wasCB14 — Mon, 23 Mar 2020 18:54:27 GMT

@ngerasimatos wrote:
With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy to another alternative? I am hoping I dont have to cancel the card and then apply for another and can instead just do a product change?

No. The $95 personal Bonvoy and $450 personal Bonvoy Brilliant can only be product changed to the other one. I don't think the business Bonvoy Amex can be changed to anything. Amex has officially not allowed changes between card families for a long time, but they started enforcing it much more strictly about 3 years ago.

Re: With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy?

ngerasimatos — Mon, 23 Mar 2020 18:58:28 GMT

Can the Bonvoy Brilliant be downgraded?

Re: With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy?

wasCB14 — Mon, 23 Mar 2020 19:03:58 GMT

@ngerasimatos wrote:
Can the Bonvoy Brilliant be downgraded?

Yes. I downgraded a few weeks ago and the card just arrived. It's a gray plastic card with a bit of an art deco design (for those who mistakenly think it doesn't exist).

No $300 credit and the renewal night is only worth 35k, but I can probably use it...and maybe get a second upgrade bonus at some point after coronavirus.

Re: With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy?

K-in-Boston — Tue, 24 Mar 2020 15:03:18 GMT

@ngerasimatos wrote:
With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy to another alternative? I am hoping I dont have to cancel the card and then apply for another and can instead just do a product change?

As stated, you can only PC within the same family on Amex cards. So up to Brilliant from regular Bonvoy or vice versa.

What status downgrades are you talking about? I've not heard of any changes and as a Titanium I do try to keep up with these things.

Re: With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy?

ngerasimatos — Tue, 24 Mar 2020 15:08:17 GMT

I have been a Platinum Elite for nearly 3 years and last year just barely missed the mark due to not enough spend even though I hit the minimum number of nights. Marriot was delayed this year in downgrading many peoples statues: https://onemileatatime.com/marriott-downgrade-status/

Unfortunately, I was downgraded to Gold status this year even after I requested an exception. You would imagine someone who stays 75+ nights annually would be highly valued but apparently Marriot has forgotten what a valued customer looks like.

Based on this, I dont really see the reason to keep the Brilliant product as Hyatt and Hilton are both offering me top tier status, better than Marriot, if I am willing to start using them exclusively.

Re: With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy?

K-in-Boston — Tue, 24 Mar 2020 16:27:47 GMT

@ngerasimatos wrote:
I have been a Platinum Elite for nearly 3 years and last year just barely missed the mark due to not enough spend even though I hit the minimum number of nights. Marriot was delayed this year in downgrading many peoples statues: https://onemileatatime.com/marriott-downgrade-status/

Unfortunately, I was downgraded to Gold status this year even after I requested an exception. You would imagine someone who stays 75+ nights annually would be highly valued but apparently Marriot has forgotten what a valued customer looks like.

Based on this, I dont really see the reason to keep the Brilliant product as Hyatt and Hilton are both offering me top tier status, better than Marriot, if I am willing to start using them exclusively.

Okay, I see that there was a delay in downgrading people who had not earned status for 2020 based on 2019 stays, but I really don't understand the rest of what you are saying as it's not how elite status works with Marriott. The ONLY status with Marriott that requires a level of spending to obtain or retain is Ambassador Elite, which requires 100 nights and $20,000 of spend. You can literally pay $0.00 for the entire year and by earning 75 nights or more (including any credit card bonuses or promotional nights) you would have Titanium Status completely on award stays.

If you earned 75 or more nights in 2018, you would have been Titanium last year. And if you earned 75 or more nights in 2019, you would be Titanium this year. If you were downgraded to Gold, that would only happen if you had fewer than 50 nights earned during 2019 (or did not spend a minimum of $75,000 on the American Express Marriott Brilliant Card to get automatic Platinum status).

Here's mine from last year. You can clearly see that I was nowhere near the level of spending at Marriott required to obtain the one and only status that requires a minimum spend level, but since I had 75 or more nights in 2019, I earned Titanium Elite.

And Hilton offers top tier Diamond status to anyone willing to pay the $450 annual fee on one of their cards. My thoughts on that is that when everyone has status, no one has status, and I'm pretty satisfied with the requirements to actually obtain Marriott Platinum, Titianium, and Ambassador statuses.

Re: With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy?

ngerasimatos — Tue, 24 Mar 2020 16:35:43 GMT

I did not have the Marriot Brilliant card last year. I only changed to it in 2020 from the standard SPG card. I had the 75+ stays and was downgraded regardless,. When I asked Marriot why they said I didn't meet the annual spend required. What's weird is I cannot find anything about minimum spends on their own website:

https://www.marriott.com/loyalty/member-benefits.mi

https://www.marriott.com/loyalty/terms/default.mi

I'm going to give them another call. Something doesn't make sense. I think they made a mistake on their end. Based on the terms in those links I should be a Titanium Elite currently.

Re: With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy?

K-in-Boston — Tue, 24 Mar 2020 16:40:37 GMT

@ngerasimatos wrote:
I did not have the Marriot Brilliant card last year. I only changed to it in 2020 from the standard SPG card. I had the 75+ stays and was downgraded regardless,. When I asked Marriot why they said I didn't meet the annual spend required. What's weird is I cannot find anything about minimum spends on their own website:

https://www.marriott.com/loyalty/member-benefits.mi

https://www.marriott.com/loyalty/terms/default.mi

I'm going to give them another call. Something doesn't make sense. I think they made a mistake on their end. Based on the terms in those links I should be a Titanium Elite currently.

There must have been a misunderstanding about the spend requirement for Ambassador, which is not what you were calling about. Like I said, it's the only one that has a spend requirement. If you had 75 or more nights credited in 2019, yes you should be Titanium Elite and should have received gift choices at both 50 and 75 nights.

The Best of the Best
Achieve Marriott Bonvoy™ Ambassador Elite status after 100 eligible nights and $20K in annual qualifying spend. Get all the benefits of Titanium Elite status plus Ambassador Service and Your24™.

https://www.marriott.com/loyalty/member-benefits/ambassador.mi

Go Even Higher
Achieve Marriott Bonvoy™ Titanium Elite status after 75 eligible nights.

https://www.marriott.com/loyalty/member-benefits/titanium.mi

Re: With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy?

Anonymous — Wed, 01 Apr 2020 00:12:39 GMT

Hi, I am not sure if you guys have heard we have another data breach of Marriot. Apply to guests who are staying with them before. Marriott is really having hard time right now not just because of current situation but also this breach. Crazy time.

Re: With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy?

ohjoy — Fri, 05 Jun 2020 18:01:48 GMT

I'm late. What downgrades?

Re: With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy?

K-in-Boston — Fri, 05 Jun 2020 19:45:04 GMT

@ohjoy wrote:
I'm late. What downgrades?

None. Every year Marriott examines the rewards category of each property and makes changes up or down depending on demand, location, and pricing. This always gets translated on the internet as a massive devaluation to the rewards program because only the increases in rewards categories ever get mentioned so when a handful of properties require more points for an award booking, blog articles and forum posts use them as examples to show how worthless the Marriott program is and why you should switch to Hilton and get a Hilton credit card [insert referral link here] or switch to Hyatt and get a Hyatt credit card [insert referral link here]. For every property that requires more points after this annual change, there is also a property that goes down in points required.

I do an eye roll every time I see those articles, but the more people that jump ship from Marriott, the more upgrades that are available for me, so I probably shouldn't discourage them. 😂

Edit: Actually looking at the first page of this thread, OP was referring to Marriott being late about downgrading status for those that did not qualify again for their previous status. Usually that change happens in February to allow time for missed credits, but looks like they didn't make the adjustments until a little later. Marriott makes those requirements crystal clear. If you have Titanium Elite status and only get 51 of the required 75 nights in a given year, there is no reason the status shouldn't be downgraded to Platinum.

Re: With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy?

Loquat — Sat, 06 Jun 2020 06:56:31 GMT

@K-in-Boston wrote:
@ohjoy wrote:
I'm late. What downgrades?
None. Every year Marriott examines the rewards category of each property and makes changes up or down depending on demand, location, and pricing. This always gets translated on the internet as a massive devaluation to the rewards program because only the increases in rewards categories ever get mentioned so when a handful of properties require more points for an award booking, blog articles and forum posts use them as examples to show how worthless the Marriott program is and why you should switch to Hilton and get a Hilton credit card [insert referral link here] or switch to Hyatt and get a Hyatt credit card [insert referral link here]. For every property that requires more points after this annual change, there is also a property that goes down in points required.

I do an eye roll every time I see those articles, but the more people that jump ship from Marriott, the more upgrades that are available for me, so I probably shouldn't discourage them. 😂

Edit: Actually looking at the first page of this thread, OP was referring to Marriott being late about downgrading status for those that did not qualify again for their previous status. Usually that change happens in February to allow time for missed credits, but looks like they didn't make the adjustments until a little later. Marriott makes those requirements crystal clear. If you have Titanium Elite status and only get 51 of the required 75 nights in a given year, there is no reason the status shouldn't be downgraded to Platinum.

@K-in-Boston My thoughts exactly. Every.Single.Time. I absolutely love it when I hear folks say that they're leaving Marriott because they can get Diamond status from the Aspire card. I think the same way you do...means more upgrade space for the rest of us who are actually loyal to the brand. I have no need to go after Ambassador status because I do very well at the Titanium level.

What's funny is some of the same folks that boast about Diamond status from the Aspire are the same folks that complain that they can never get an upgrade in Elite heavy areas such as Manhattan or Las Vegas. And my thought is that status doesn't matter when everyone has it. It becomes a first come, first served. It reminds me of what it's like trying to get Group A on Southwest when you didn't purchase their "Early Bird" special of whatever they're calling it these days. #NoThanks.

I'll stick with Marriott as I find a lot of value in their product and their cards. I also like that you can't buy yourself into a useful status either. I'm sure lots of folks would disagree with me but I was extremely happy when they watered down the Gold status that you get from the Amex Platinum...it moved a lot more folks out of the way who aren't really loyal to the brand anyway.

Re: With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy?

notmyrealname23 — Sat, 06 Jun 2020 17:23:05 GMT

@Loquat wrote:
@K-in-Boston wrote:
@ohjoy wrote:
I'm late. What downgrades?
None. Every year Marriott examines the rewards category of each property and makes changes up or down depending on demand, location, and pricing. This always gets translated on the internet as a massive devaluation to the rewards program because only the increases in rewards categories ever get mentioned so when a handful of properties require more points for an award booking, blog articles and forum posts use them as examples to show how worthless the Marriott program is and why you should switch to Hilton and get a Hilton credit card [insert referral link here] or switch to Hyatt and get a Hyatt credit card [insert referral link here]. For every property that requires more points after this annual change, there is also a property that goes down in points required.

I do an eye roll every time I see those articles, but the more people that jump ship from Marriott, the more upgrades that are available for me, so I probably shouldn't discourage them. 😂

Edit: Actually looking at the first page of this thread, OP was referring to Marriott being late about downgrading status for those that did not qualify again for their previous status. Usually that change happens in February to allow time for missed credits, but looks like they didn't make the adjustments until a little later. Marriott makes those requirements crystal clear. If you have Titanium Elite status and only get 51 of the required 75 nights in a given year, there is no reason the status shouldn't be downgraded to Platinum.
@K-in-Boston My thoughts exactly. Every.Single.Time. I absolutely love it when I hear folks say that they're leaving Marriott because they can get Diamond status from the Aspire card. I think the same way you do...means more upgrade space for the rest of us who are actually loyal to the brand. I have no need to go after Ambassador status because I do very well at the Titanium level.

What's funny is some of the same folks that boast about Diamond status from the Aspire are the same folks that complain that they can never get an upgrade in Elite heavy areas such as Manhattan or Las Vegas. And my thought is that status doesn't matter when everyone has it. It becomes a first come, first served. It reminds me of what it's like trying to get Group A on Southwest when you didn't purchase their "Early Bird" special of whatever they're calling it these days. #NoThanks.

I'll stick with Marriott as I find a lot of value in their product and their cards. I also like that you can't buy yourself into a useful status either. I'm sure lots of folks would disagree with me but I was extremely happy when they watered down the Gold status that you get from the Amex Platinum...it moved a lot more folks out of the way who aren't really loyal to the brand anyway.

I'm not going to tell someone who finds great value in a loyalty program that meets their travel needs that they're wrong for making that choice (if you're loving Marriott Titanium or Ambassador ot Unobtanium or whatever, and you do a lot of travel, you know what you're doing and who treats you well, go you), but it's a slam dunk that the AMEX Hilton Aspire beats the AMEX Marriott Bonvoy Brilliant as a card, unless you just have a way outsize valuation of Marriott vs. Hilton points. Having great credit card options that provide meaningful status and benefits is a good way to make you loyal to a brand.

The points you're getting for Hilton stays when you hold the Aspire/Diamond and pay with it are something like a 15-20% rebate (depending on where you slot Hilton points for equivalent cash value). You just aren't going to match that on the Bonvoy Brilliant side just holding the card unless you think 2 Hilton < 1 Marriott (given the new Marriott chart I would question that valuation). It's also pretty stupid simple to get $600+ in value from resort credits/airline credits/free weekend nights off a $450 card without much of an effort. And useful status for breakfast and executive club access during stays is not nothing. Hilton's not amazing with upgrades when you're in the US (my upgrades as a Gold tended to be outside the US) but last I checked they don't have a disgruntled customer hate site either.

Also, it's not that hard to find people who aren't shilling credit cards to tell you when a program like Marriott is devaluing (and it has been), not that the travel bloggers are lying, but if you mistrust them the data's right there. The actual numbers don't lie (spoiler: it's not 1 hotel up, 1 hotel down) and you can check the math yourself. This isn't to say Hilton doesn't do it, or IHG, or... (fill in the blank). They all do it. But don't kid yourself that Marriott hasn't been snipping away at things like AMEX earn (it earned better as the SPG AMEX card) and slowly floating hotel point redemption rates up.

I don't do enough road warrior stuff to make investing in attaining über-elite status anywhere remotely worthwhile, and I'm not surprised that Marriott and Hyatt's über-elite status is better than a status you can get with a credit card, but "not as good as actually spending 100 nights with a chain" doesn't mean "no value".

Re: With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy?

Anonymous — Sat, 06 Jun 2020 18:23:22 GMT

Paging @K-in-Boston , while not exactly on topic I thought I ask in a relevant thread dealing with Marriott. I recently got the email about my free night certificate in April and that i had a year to use it. I'm curious though if due to the pandemic it has been extended, as i couldn't find any thing about it beside a brief mention from a blog. Nor did they touch on the subject in the email.

Do you know where to go to find out about it, or if they did indeed extend them? Not that I feel i won't be able to use it within a year, but the not knowing when and where is a little unsettling.

Re: With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy?

K-in-Boston — Sat, 06 Jun 2020 20:11:15 GMT

@notmyrealname23 wrote:

I'm not going to tell someone who finds great value in a loyalty program that meets their travel needs that they're wrong for making that choice (if you're loving Marriott Titanium or Ambassador ot Unobtanium or whatever, and you do a lot of travel, you know what you're doing and who treats you well, go you), but it's a slam dunk that the AMEX Hilton Aspire beats the AMEX Marriott Bonvoy Brilliant as a card, unless you just have a way outsize valuation of Marriott vs. Hilton points. Having great credit card options that provide meaningful status and benefits is a good way to make you loyal to a brand.

No, and I certainly won't tell anyone they're wrong for choosing Hilton or any other brand as well. In my experience, I think that even after the merger was complete, the Amex Marriott Brilliant and Chase Ritz-Carlton cards are still the superior products, but it really depends on how you ultimately end up using the points, where you stay, and where you are with status.

The points you're getting for Hilton stays when you hold the Aspire/Diamond and pay with it are something like a 15-20% rebate (depending on where you slot Hilton points for equivalent cash value). You just aren't going to match that on the Bonvoy Brilliant side just holding the card unless you think 2 Hilton < 1 Marriott (given the new Marriott chart I would question that valuation). It's also pretty stupid simple to get $600+ in value from resort credits/airline credits/free weekend nights off a $450 card without much of an effort. And useful status for breakfast and executive club access during stays is not nothing. Hilton's not amazing with upgrades when you're in the US (my upgrades as a Gold tended to be outside the US) but last I checked they don't have a disgruntled customer hate site either.

With 2nd tier Titanium status, you earn 17.5 points per dollar, the Marriott cards add another 6 points, and there's a welcome gift of 1000 points for most properties. So on a single night for $200, that works out to 5700 points. At 1cpp (which I find to be a fair value for Marriott, and I won't redeem for less than that), that's a 35.1% return. Even dropping it down to TPG value of 0.8 cpp, it's still 22.8%. I would agree that for a casual traveler who would not earn status organically, Hilton may be a better option to rack up points.

In most cases, I do find Marriott points to be worth twice that of Hilton (as does Amex when looking at MR transfers). It varies by property and dates of course, so for every good Hilton value you might find, I can find cases where I'd need 5-10x the amount of Hilton points to stay in the same city at a comparable property. While it's not that extreme going the other way around, I am sure you could also find many cases where certain properties may be significaintly less than 1cpp at Marriott, particularly now with many hotel rates decreased over their norms. Marriott also has a 5th night free on redemptions, so the value of any stay in increments of 5 nights increases by 25%.

In the case of transferring points to airlines, it's much easier to make an apples to apples comparison as the transfer rates are clearly listed and are steady. Marriott points are worth 4.17x to 20x as much as Hilton points if your ultimate goal is to transfer points to an airline. That's not to say that Marriott points are worth 20x as much, but in this use scenario they can be, and ultimately you just don't want to use Hilton points for an airline transfer.

As for the value of the cards, I got far more than the $450 annual fee using my 50k certificate (and 100k points) for a 3-night stay at Ritz-Carlton last year, which was right around $800/night. Then there's the $300 credit which applies to any room charges including the nightly rate, which makes it a $150 AF as long as you spend at least $300 at Marriott each year.

Also, it's not that hard to find people who aren't shilling credit cards to tell you when a program like Marriott is devaluing (and it has been), not that the travel bloggers are lying, but if you mistrust them the data's right there. The actual numbers don't lie (spoiler: it's not 1 hotel up, 1 hotel down) and you can check the math yourself. This isn't to say Hilton doesn't do it, or IHG, or... (fill in the blank). They all do it. But don't kid yourself that Marriott hasn't been snipping away at things like AMEX earn (it earned better as the SPG AMEX card) and slowly floating hotel point redemption rates up.

I stand corrected. In the past, the changes have generally been 1:1. Starwood no longer exists and the value was extremely oversized with the generous 3:1 transfer ratio and matching Gold status for a much better Gold status that was more like Platinum status. Yes, it was a devastating blow to those of us with SPG Gold who were earning Starwood points and spending them as Marriott points. 2017-2018 was an incredible honeymoon period in that case, and I consistently earned 7.5% to 8% back on ALL spend during that period - it was amazing! So there was a huge decline for Starwood elites who were reaping massive Marriott benefits and value, yes. The end result after the merger is that Marriott cards actually earn more than they did before, though, so it may not be completely fair to compare today with how myself and others used the two programs to every advantage for 2 years. And boy did I use it! For paid nights, I was getting about 50% back in points value and usually staying 5 nights, which essentially worked out to pay for 8 nights and get 5 nights free!

I don't do enough road warrior stuff to make investing in attaining über-elite status anywhere remotely worthwhile, and I'm not surprised that Marriott and Hyatt's über-elite status is better than a status you can get with a credit card, but "not as good as actually spending 100 nights with a chain" doesn't mean "no value".

As I said before, I think the Hilton card may work out better for a lot of people who travel less frequently and would not organically earn higher status. There's no right or wrong here. For a lot of people, Hilton provides great value. Since I know the ins and outs of Marriott quite well and I do stay enough to earn higher elite status, I find much more value there. There's also the footprint issue. Marriott is a substantially larger company (especially if you take away Hilton's large number of timeshare properties from the number of properties), and Marriott has presence in a lot of places that Hilton doesn't. Status and earnings do no good if you need to stay 2 country borders away from your destination.

Re: With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy?

K-in-Boston — Sat, 06 Jun 2020 20:13:22 GMT

@Anonymous wrote:
Paging @K-in-Boston , while not exactly on topic I thought I ask in a relevant thread dealing with Marriott. I recently got the email about my free night certificate in April and that i had a year to use it. I'm curious though if due to the pandemic it has been extended, as i couldn't find any thing about it beside a brief mention from a blog. Nor did they touch on the subject in the email.

Do you know where to go to find out about it, or if they did indeed extend them? Not that I feel i won't be able to use it within a year, but the not knowing when and where is a little unsettling.

My renewal was in March with the AF posting on my 02 APR statement. The certificate arrived earlier this week and is valid for 1 year.

Re: With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy?

notmyrealname23 — Mon, 08 Jun 2020 00:13:29 GMT

Comparing a status that you have to achieve by head in bed (Titanium) to one that's CC only (Diamond) isn't quite fair (the correct one is Gold + card to Diamond + card) if we're looking at card value by itself but OK. I would not seriously argue Diamond status beats Titanium (it does beat some other companies for value of benefits, I'm looking at you, Wyndham and IHG).

Note also that Hilton also gives 5th night free on awards, like Marriott.

Re: With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy?

Loquat — Tue, 09 Jun 2020 01:10:43 GMT

@notmyrealname23 I don't think Diamond status in general is bad. My issue with Diamond status is that it's given by way of an annual fee which then creates far too many folks with status. It's not uncommon to hear from folks here and bloggers in this space that says that Hilton Diamond status as it relates to upgrades is practically useless in the U.S. I believe a lot of this has to do with so many folks having the status.

The free breakfast nice...a perk I enjoyed before I switched from Hilton to Marriott. But for me to spend 75-100 night with a brand and it's no better than someone who gets it by shelling out a few hundred bucks drove me away.

If you did find a property that was nice enough to give you a free bump then you'd better be the first one to check in when the window opens if you even want a remote chance. I just got tired of it.

Even if I ever decided to move away from Marriott I think I'd try Hyatt before going back to Hilton.

And as it's been mentioned, when everyone has status then no one truly has it.

Re: With the recent Marriott status downgrades is it possible to change from AMEX Bonvoy?

Anonymous — Tue, 09 Jun 2020 01:13:18 GMT

There are differences between Hilton and Marriott and IHG and Hyatt for everyone. As someone who has status (mostly) by sleeping in beds (Hilton Diamond, Marriott Titanium, IHG Spire, Hyatt Explorist) I think a lot of most opinions are blown out of proportion. What might be a plus for a lot of people can be a minus for others. In the last round of Marriott category changes I took a quick view down the list and while more properties went up a category than down I found that hotels THAT I STAY IN seemed to be about even, and I was more inclined to believe that more properties went into a category that I would redeem at than moved out. I'm weird, I know, but I also value points significantly differently than most people. Or rather I figure value differently than most people. Either way, I will say having pretty extensive experience currently Marriott is by far my favorite program because I tend to get the most value out of it based on a % return on spend, which is my main criteria.*

*I am also a very low maintenance guest. I don't care about them fawning over me because I'm Titanium or Spire or whatever, upgrading me to the Presidential suite, free drinks, or a wiz bang breakfast that I won't eat anyway. Get me in, give me a clean room, give me a comfortable bed, value me by giving me a higher return on spend. That's it for me.