topic Re: randomly received a credit from a dentistry on a citi card in Credit Cards

randomly received a credit from a dentistry on a citi card

Anonymous — Mon, 22 Jun 2020 09:59:28 GMT

So i just received a credit from a dentisty that I've never been to on one of my citi cards. is this an elaborate scam?

Re: randomly received a credit from a dentistry on a citi card

Anonymous — Mon, 22 Jun 2020 11:27:21 GMT

You could call them and tell them, and call your card issuer.

Less likely a scam and more likely a screw up... give 'em a ring.... but stay on guard just in case. Obviously don't send anyone the money - let citi handle it unless citi explicitly tells you to to do otherwise. get a new card number issued, obviously.

someone PROBABLY fat fingered a card number for a manual refund.

Re: randomly received a credit from a dentistry on a citi card

AverageJoesCredit — Mon, 22 Jun 2020 11:51:53 GMT

Anything that shouldnt be on your card should be investigated. Inform Citi asap.

Re: randomly received a credit from a dentistry on a citi card

Anonymous — Mon, 22 Jun 2020 12:10:02 GMT

@AverageJoesCredit wrote:
Anything that shouldnt be on your card should be investigated. Inform Citi asap.

Yes, if you are going to call (and I might not!), contact the issuer rather than the merchant. (They may tell you to talk to the merchant anyway, but probably not)

Re: randomly received a credit from a dentistry on a citi card

SouthJamaica — Mon, 22 Jun 2020 12:12:52 GMT

@Anonymous wrote:
So i just received a credit from a dentisty that I've never been to on one of my citi cards. is this an elaborate scam?

Notify Citi at once. It's more likely an error than a scam.

Re: randomly received a credit from a dentistry on a citi card

coldfusion — Mon, 22 Jun 2020 12:18:30 GMT

@Anonymous wrote:

You could call them and tell them, and call your card issuer.

Less likely a scam and more likely a screw up... give 'em a ring.... but stay on guard just in case. Obviously don't send anyone the money - let citi handle it unless citi explicitly tells you to to do otherwise. get a new card number issued, obviously.

someone PROBABLY fat fingered a card number for a manual refund.

This. Call Citi and tell them someone you don't recognize posted a credit back to your account, get the name of the CSR you spoke to and jot it down along with the approximate time you called. I wouldn't bother calling the dentist as that could cause all kinds of confusion.

In the meantime continue to make your payments as if the credit didn't exist.

Re: randomly received a credit from a dentistry on a citi card

Anonymous — Mon, 22 Jun 2020 13:06:17 GMT

@coldfusion wrote:

In the meantime continue to make your payments as if the credit didn't exist.

ah! Yes. Forgot that point. Do that too!

Re: randomly received a credit from a dentistry on a citi card

JR_TX — Mon, 22 Jun 2020 14:40:20 GMT

ALL of The Above!!

Re: randomly received a credit from a dentistry on a citi card

Anonymous — Mon, 22 Jun 2020 15:05:39 GMT

You would also likely be safe with a secure message on Citi's website, especially if the wait to talk to someone is long.