topic Re: Is Chase still allowing limit reallocation? in Credit Cards

Is Chase still allowing limit reallocation?

icednightpaper — Fri, 05 Jun 2020 05:50:52 GMT

A member of my household has a CFU (2009) and a CSP (12/2019). They sent an SM and tried to move some line from the CSP to the CFU but the response simply said they were unable to do that.

I was hoping to do the same but from my CFU (2017) & CF (2/2019) to my CSP (9/2019). Did they stop allowing this or is perhaps the current situation? Cards are too new?

Re: Is Chase still allowing limit reallocation?

M_Smart007 — Fri, 05 Jun 2020 13:47:58 GMT

@icednightpaper wrote:
A member of my household has a CFU (2009) and a CSP (12/2019). They sent an SM and tried to move some line from the CSP to the CFU but the response simply said they were unable to do that.

I was hoping to do the same but from my CFU (2017) & CF (2/2019) to my CSP (9/2019). Did they stop allowing this or is perhaps the current situation? Cards are too new?

I had just applied and was approved for a Chase Marriott 11-16-2019 called in and was able to re-allocate the CL to another card within a week or so. I would think there should be no problem?

But maybe they changed their stance on CL re-allocation's due to the current environment?

I would call and speak to another rep?. ....All JMHO

Re: Is Chase still allowing limit reallocation?

K-in-Boston — Fri, 05 Jun 2020 14:59:23 GMT

I haven't done any reallocations since October, but haven't heard of anyone having issues moving limits. What are the credit lines and how much was being moved? Keep in mind that the CSP does have a minimum $5000 credit line ($10,000 for CSR), so you would not be able to move an amount that would cause the credit line to fall below that.

Re: Is Chase still allowing limit reallocation?

Physh1 — Fri, 05 Jun 2020 15:34:02 GMT

I don't believe there are any changes with Chase with regards to this. Technically, they are not granting you more credit than they've already been willing to extend. There are data points here about people calling in on new approvals to move limits around. You should have no issues...

Re: Is Chase still allowing limit reallocation?

Anonymous — Fri, 05 Jun 2020 16:20:48 GMT

It's likey the scenario @K-in-Boston mentioned, try leaving $5K on the CSP. If that doesn't work then perhaps Chase is temporarily halting the process, as it's technically a CLI on one card?

Also not sure this is the intention, but if one's plan is to move CL from donor card and then close it. You had better wait 12 months to do so as it might look like churning to them.

Re: Is Chase still allowing limit reallocation?

icednightpaper — Fri, 05 Jun 2020 16:36:40 GMT

Credit Lines being moved:

Me: $700 CFU & $1,300 CF -> CSP
Other: $2,700 CSP -> CFU

All minimums remaining as such. Perhaps then, they just encountered an uninformed/incapable responder. I'll have to peg some time to call in because most of my free time is at night where they're closed (least the Sapphire line said so when I called around midnight CST).

Also, we're not trying to close any cards, just want to move limits to what works better for us. Although I would be sad if they're halting it at the moment.

Re: Is Chase still allowing limit reallocation?

K-in-Boston — Fri, 05 Jun 2020 16:40:07 GMT

Certainly worth trying a call, then. I don't want to derail this into a Decline of Sapphire Customer Service discussion, but I do find it quite strange that you would get a notification that they are closed and CS is not available 24 hours. When I first got my CSP in 2017, dialing the number on the back of the card would result in one ring and then "Thank you for calling Chase, am I speaking with Mr. _____?" By the time I changed to CSR in 2018, it switched to a phone tree and then hold times. I called a few months back at about 2 AM Eastern, getting out of bed after I realized that I had just made a points transfer to my Marriott account but never changed my Marriott account number in the UR portal after the SPG/Marriott merger. Fortunately the points still made it there, as any activity to the old account number automatically moves to the newer one. But even at that late hour, I was still able to contact them.

Re: Is Chase still allowing limit reallocation?

icednightpaper — Fri, 05 Jun 2020 16:44:06 GMT

@K-in-Boston
I wouldn't count out Sapphire phone line quite yet. The auto message said it was a reduction of hours due to <World Events> so if it doesn't get better next year or so, I'd denounce them then. Or maybe it's because the Sapphire products have been out for a few years now? shrug.

Re: Is Chase still allowing limit reallocation?

K-in-Boston — Fri, 05 Jun 2020 16:54:58 GMT

I can certainly see a reduction in operating hours due to recent events. The other changes happened well before. In no way am I saying Sapphire customer service is bad, quite the opposite as they are always great once you get connected, but they used to have that "wow factor" comparable to Amex Platinum and that appears to be gone.

Re: Is Chase still allowing limit reallocation?

Anonymous — Fri, 05 Jun 2020 17:03:08 GMT

I just tried to consolidate the credit limit on my Slate ($500) with my Freedom and close the Slate account. I was told from customer service that they could not move the credit limit over though they could close the account. And evidently, there is no way to override the computer system. Any thoughts?

Re: Is Chase still allowing limit reallocation?

K-in-Boston — Fri, 05 Jun 2020 17:25:15 GMT

@Anonymous wrote:
I just tried to consolidate the credit limit on my Slate ($500) with my Freedom and close the Slate account. I was told from customer service that they could not move the credit limit over though they could close the account. And evidently, there is no way to override the computer system. Any thoughts?

That is correct. It is very rare for Chase to allow cardholders to move the final $500 (or sometimes $1000) of a credit line when closing a card.

Re: Is Chase still allowing limit reallocation?

RSX — Fri, 05 Jun 2020 17:40:46 GMT

I called this past Monday to PC from United Mileage Plus to United Club Infinite

i then moved $3300 from my Amazon to the Club card.

so it is definitely still available

they do have reduced hours. I had to call before 3pm MST. I think they are 9-5 EST for now.

Re: Is Chase still allowing limit reallocation?

randomguy1 — Fri, 05 Jun 2020 17:43:21 GMT

@K-in-Boston wrote:
@Anonymous wrote:
I just tried to consolidate the credit limit on my Slate ($500) with my Freedom and close the Slate account. I was told from customer service that they could not move the credit limit over though they could close the account. And evidently, there is no way to override the computer system. Any thoughts?
That is correct. It is very rare for Chase to allow cardholders to move the final $500 (or sometimes $1000) of a credit line when closing a card.

This is basically the crux of the issue.

If you had a large CL on that card, you could probably move it provided you do not go under thet base minimum for each particular card. You are getting denied because that card requires a minimum.

Re: Is Chase still allowing limit reallocation?

Anonymous — Fri, 05 Jun 2020 18:52:08 GMT

Well, that's super frustrating. The only reason I was hanging on to the Slate was for the free Experian credit score. I guess I might as well keep it and ignore it.

Re: Is Chase still allowing limit reallocation?

K-in-Boston — Fri, 05 Jun 2020 19:17:17 GMT

@Anonymous wrote:
Well, that's super frustrating. The only reason I was hanging on to the Slate was for the free Experian credit score. I guess I might as well keep it and ignore it.

You can still get a free monthly EX FICO 8 score both from Experian and from creditscorecard.com

Re: Is Chase still allowing limit reallocation?

PandaGirl77 — Sat, 06 Jun 2020 13:07:13 GMT

@randomguy1 wrote:
@K-in-Boston wrote:
@Anonymous wrote:
I just tried to consolidate the credit limit on my Slate ($500) with my Freedom and close the Slate account. I was told from customer service that they could not move the credit limit over though they could close the account. And evidently, there is no way to override the computer system. Any thoughts?
That is correct. It is very rare for Chase to allow cardholders to move the final $500 (or sometimes $1000) of a credit line when closing a card.
This is basically the crux of the issue.

If you had a large CL on that card, you could probably move it provided you do not go under thet base minimum for each particular card. You are getting denied because that card requires a minimum.

@Anonymous @icednightpaper the lack of consistency with these responses from CCCs is frustrating! I did have good experience with Chase within the last week though. I called and talked to a rep. She moved 4800 from Slate onto a Freedom Preferred with 3500, new CL 8300 on Freedom and closed the Slate. Whatever the date on my Freedom is in my signature, the Slate was a year younger.

Re: Is Chase still allowing limit reallocation?

SunriseEarth — Thu, 25 Jun 2020 08:11:22 GMT

A few weeks ago, I was to reallocate from my Chase AARP to my Disney Visa through SM.

Re: Is Chase still allowing limit reallocation?

Anonymous — Thu, 25 Jun 2020 09:01:42 GMT

@K-in-Boston wrote:
Certainly worth trying a call, then. I don't want to derail this into a Decline of Sapphire Customer Service discussion, but I do find it quite strange that you would get a notification that they are closed and CS is not available 24 hours. When I first got my CSP in 2017, dialing the number on the back of the card would result in one ring and then "Thank you for calling Chase, am I speaking with Mr. _____?" By the time I changed to CSR in 2018, it switched to a phone tree and then hold times. I called a few months back at about 2 AM Eastern, getting out of bed after I realized that I had just made a points transfer to my Marriott account but never changed my Marriott account number in the UR portal after the SPG/Marriott merger. Fortunately the points still made it there, as any activity to the old account number automatically moves to the newer one. But even at that late hour, I was still able to contact them.

Com'mon "K" ... it is about $99 AF versus $550 AF ... want WOW cough up some change

Re: Is Chase still allowing limit reallocation?

icednightpaper — Thu, 25 Jun 2020 11:17:22 GMT

Forgot about this thread, but I have an update:

I was unable to do over SM, I had to call fpr my own cards. It went fine. For my HH member: turns out Chase had their SSN recorded incorrectly for their CFU compared to the CSP, so frontline reps did not see them as primary. We had to escalate to another department (or something like that) to get someone who dug deeper for us. The new rep fixed it even though that CFU is 11 years old, and then they were able to reallocate as they wished. This was on the Sapphire line too so a bit of a headache but ultimately the desired result was achieved.

Re: Is Chase still allowing limit reallocation?

K-in-Boston — Thu, 25 Jun 2020 15:41:38 GMT

@Anonymous wrote:
@K-in-Boston wrote:
Certainly worth trying a call, then. I don't want to derail this into a Decline of Sapphire Customer Service discussion, but I do find it quite strange that you would get a notification that they are closed and CS is not available 24 hours. When I first got my CSP in 2017, dialing the number on the back of the card would result in one ring and then "Thank you for calling Chase, am I speaking with Mr. _____?" By the time I changed to CSR in 2018, it switched to a phone tree and then hold times. I called a few months back at about 2 AM Eastern, getting out of bed after I realized that I had just made a points transfer to my Marriott account but never changed my Marriott account number in the UR portal after the SPG/Marriott merger. Fortunately the points still made it there, as any activity to the old account number automatically moves to the newer one. But even at that late hour, I was still able to contact them.
Com'mon "K" ... it is about $99 AF versus $550 AF ... want WOW cough up some change

The "wow" disappeared after I upgraded to CSR.