topic Re: Excessive fraud on Chase? in Credit Cards

Excessive fraud on Chase?

wasCB14 — Fri, 26 Jun 2020 03:53:49 GMT

Have others found their Chase card info gets stolen with suspicious frequency, adjusting for the number of cards a person has and how much use they get? That's been the experience in my family for the last several years. With other issuers it has been very rare, but with Chase it's quite common.

How often can Chase be getting hacked? And if that's not it, then what?

Re: Excessive fraud on Chase?

RadioRob — Fri, 26 Jun 2020 03:56:10 GMT

I've not had any of my 4 Chase accounts (3 personal 1 business) compromised.

Re: Excessive fraud on Chase?

Brian_Earl_Spilner — Fri, 26 Jun 2020 04:00:57 GMT

When I had chase, I never experienced fraud and they were my daily drivers for years.

If anything, my issue with them was constantly flagging my purchases for fraud when it wasn't. 🤦‍♂️

Re: Excessive fraud on Chase?

Aim_High — Fri, 26 Jun 2020 04:16:50 GMT

@Brian_Earl_Spilner wrote:
When I had chase, I never experienced fraud and they were my daily drivers for years.
If anything, my issue with them was constantly flagging my purchases for fraud when it wasn't. 🤦‍♂️

That just happened to me. I hadn't used my Freedom Unlimited at all for a few months, then ran a charge out of state for about $95 at a U-haul dealer. Chase usually doesn't blink at all with my location since I travel often for business but they denied the charge, then emailed me about potential fraud. I used another card, cleared it up later.

Re: Excessive fraud on Chase?

Aim_High — Fri, 26 Jun 2020 04:26:06 GMT

@wasCB14 wrote:
Have others found their Chase card info gets stolen with suspicious frequency, adjusting for the number of cards a person has and how much use they get? That's been the experience in my family for the last several years. With other issuers it has been very rare, but with Chase it's quite common.

How often can Chase be getting hacked? And if that's not it, then what?

I don't think there is any hacking going on with Chase. They issue a lot of cards, they're the biggest bank in the USA by a wide margin, and they're a big target for theft.

I don't know but I'm guessing that people who steal credit card accounts may think that, as a huge bank, that Chase issues higher limit cards that stand a better chance of absorbing any fraud charges, even though from my experience their limits are typical for most people. Or maybe that the shear volume of transactions may make it more likely that one fraudulent charge will slip through unnoticed.

In my experience, I've had fraud on numerous accounts including not only Chase but also Discover, American Express, Capital One, and UMB. My fraud with Chase has been typical in reference to my overall accounts and overall fraud incidents.

Re: Excessive fraud on Chase?

Brian_Earl_Spilner — Fri, 26 Jun 2020 14:50:29 GMT

@Aim_High wrote:
@Brian_Earl_Spilner wrote:
When I had chase, I never experienced fraud and they were my daily drivers for years.
If anything, my issue with them was constantly flagging my purchases for fraud when it wasn't. 🤦‍♂️
That just happened to me. I hadn't used my Freedom Unlimited at all for a few months, then ran a charge out of state for about $95 at a U-haul dealer. Chase usually doesn't blink at all with my location since I travel often for business but they denied the charge, then emailed me about potential fraud. I used another card, cleared it up later.

They would approve everything by my work, but if I went a couple of blocks east, denied. The worst part was waiting for them to confirm and then to try the charge again. A few times, I said screw it and used another card because it was taking too long. I'd be in my car leaving before the text or a phone call came, sometimes.

Re: Excessive fraud on Chase?

frugal47374 — Fri, 26 Jun 2020 04:49:43 GMT

I don't think Chase's internal security is the issue.

Over the years, I've had 3 instances of fraudulent charges on my 20+ credit cards.

2013 - CitiBank - Unusual online purchase, attempted shipped to another address so CitiBank froze my account.

2016-Fidelity Rewards - Purchase of a bus ticket in Mexico. I noticed it and called Fidelity

2016-Chase - 3 "card present" transactions in Washington DC after I used my card at a hotel there. I suspect someone who handled the card there copied my information.

Didn't ever lose any money, of course. And no reason to suspect the problem originated at the credit card company.

Re: Excessive fraud on Chase?

Kforce — Fri, 26 Jun 2020 04:55:19 GMT

@wasCB14 wrote:
Have others found their Chase card info gets stolen with suspicious frequency, adjusting for the number of cards a person has and how much use they get? That's been the experience in my family for the last several years. With other issuers it has been very rare, but with Chase it's quite common.

I felt like you about "Synchrony" managed cards.

About 7 years ago I had two cards managed by them that kept being compromised every few months.

I closed both, however Chase has better cards than the junk that I closed.

Probably just a coincidence, or does Chase own Synchrony ?

Re: Excessive fraud on Chase?

ChargedUp — Fri, 26 Jun 2020 07:36:04 GMT

From my current set of cards, I've had 2 fraud instances and they were both on Chase cards. (Chase caught both of them.)

Someone attempted to spend $600 at Bestbuy.com on my CFU. Chase sent me an alert and then new cards.

Someone attempted to spend $100 at some online old person clothing site on CSP. Ditto the above.

Back in the 1990's, someone attempted to use a clone of my Citi Drivers Edge Visa 3000 miles away from where I had just used the real card 10 minutes earlier. New card number issued and overnighted to me in NY.

Re: Excessive fraud on Chase?

Gollum — Fri, 26 Jun 2020 07:47:49 GMT

@wasCB14 wrote:
Have others found their Chase card info gets stolen with suspicious frequency, adjusting for the number of cards a person has and how much use they get? That's been the experience in my family for the last several years. With other issuers it has been very rare, but with Chase it's quite common.

How often can Chase be getting hacked? And if that's not it, then what?

I would try harder to prevent others (in my family or otherwise close to me) from being able to do that to me.

Re: Excessive fraud on Chase?

wasCB14 — Fri, 26 Jun 2020 08:03:49 GMT

My family might be a few standard deviations out of the norm in the frequency of our Chase issues. Perhaps we just assumed it was normal with any issuer.

@Gollum wrote:
@wasCB14 wrote:
Have others found their Chase card info gets stolen with suspicious frequency, adjusting for the number of cards a person has and how much use they get? That's been the experience in my family for the last several years. With other issuers it has been very rare, but with Chase it's quite common.

How often can Chase be getting hacked? And if that's not it, then what?
I would try harder to prevent others (in my family or otherwise close to me) from being able to do that to me.

I'm not saying my relatives are stealing from each other. I'm saying that we deal with unknown outside parties somehow getting our card info and using it to make card-not-present purchases. While we all have cards from multiple lenders, we've had far more such problems with Chase than any other lender. Fraud on Chase cards is routine for us, while Amex, Citi, or other cards are rarely affected.

No lasting pain...the charges are removed and the replacement cards get expedited...it just happens a lot with Chase.

Re: Excessive fraud on Chase?

Gollum — Fri, 26 Jun 2020 08:26:25 GMT

@wasCB14 wrote:
My family might be a few standard deviations out of the norm in the frequency of our Chase issues. Perhaps we just assumed it was normal with any issuer.

@Gollum wrote:
@wasCB14 wrote:
Have others found their Chase card info gets stolen with suspicious frequency, adjusting for the number of cards a person has and how much use they get? That's been the experience in my family for the last several years. With other issuers it has been very rare, but with Chase it's quite common.

How often can Chase be getting hacked? And if that's not it, then what?
I would try harder to prevent others (in my family or otherwise close to me) from being able to do that to me.
I'm not saying my relatives are stealing from each other. I'm saying that we deal with unknown outside parties somehow getting our card info and using it to make card-not-present purchases. While we all have cards from multiple lenders, we've had far more such problems with Chase than any other lender. Fraud on Chase cards is routine for us, while Amex, Citi, or other cards are rarely affected.

No lasting pain...the charges are removed and the replacement cards get expedited...it just happens a lot with Chase.

Ok. I guess you just have to live with it. I don't want to have anything to do with Chase, so I am certainly no expert on Chase security measures or lack thereof. Family seems to be the common denominator, though, from what you've written.

Re: Excessive fraud on Chase?

flyingmd — Fri, 26 Jun 2020 09:36:03 GMT

@wasCB14 wrote:
Have others found their Chase card info gets stolen with suspicious frequency, adjusting for the number of cards a person has and how much use they get? That's been the experience in my family for the last several years. With other issuers it has been very rare, but with Chase it's quite common.

How often can Chase be getting hacked? And if that's not it, then what?

No. Not at all.

Re: Excessive fraud on Chase?

Gmood1 — Fri, 26 Jun 2020 11:23:45 GMT

It's been a couple of years for Chase.

But I do understand what you mean about internal hacking.

I had it happen twice internally and once externally with Chase. They had just sent me a new card that hadn't been used yet. Because the original had a fraudulent charge post to it.

Someone already had the digits. And used the replacement card to make purchases. 😆

I called and notified them on both incidents.

The external one, Chase caught and called me.

I hadn't received the card yet and it must have been intercepted in the mailing system.

Someone was riding around north Georgia renting hotel rooms, buying gas and eating at places I know nothing of.🤨

In all cases they were quick to cancel and replace the cards.

I've had it happen once with Capital One, FNBO and Synchrony bank.

The two banks worst at fixing the issue were Synchrony and FNBO.

Several times one of my Amex card numbers were stolen. Amex replaced them in 48 hrs. The quickest of any issuer I have at getting a new card out to you.

I think Citi actually may hold the title of being the bank with the most credit card holders. Even more than Chase within the United States.

Re: Excessive fraud on Chase?

Anonymous — Fri, 26 Jun 2020 12:56:49 GMT

My wife and I eat out a lot. Our Reserve card number gets stollen periodically. In the US, restaurants are a big source of stollen card numbers.

We rarely have the issue with other cards.

As was mentioned earlier, we do have the issue of Chase flagging legit purchases as potential fraud.

Re: Excessive fraud on Chase?

UpperNwGuy — Fri, 26 Jun 2020 13:06:13 GMT

I've had two fraud issues with PenFed cards. None with my NFCU cards. None with my Chase cards.

Re: Excessive fraud on Chase?

K-in-Boston — Fri, 26 Jun 2020 14:45:58 GMT

I've only had fraud on Chase cards once (well like 15 transactions), and that was on my CSR last year. Seems like my card got cloned because it was being used to pay for dinners, gas, and public transit monthly passes all over Boston. Unlike Amex, I noticed the fraud before Chase did and I think they had already gone over $1000. Easy enough to reconcile and get fixed at least.

On the other hand, definitely agree that fraud texts can be a little delayed and can be a bit too sensitive. Even within a few hours of home, if I don't set travel notifications for that state I will get declined at the pump when gas is a 5x category on Freedom. Fortunately I have never had the fraud declines when making other purchases.

Re: Excessive fraud on Chase?

Revelate — Fri, 26 Jun 2020 15:22:45 GMT

Since getting my Tesla and no more use at gas stations I haven't had a single card fraudulently used, and since my Chase cards were getting swiped at them, that was where it landed nearly 100% of the time. I also have tighter online security now too with the layer of abstraction that Apple Pay / Pay Pal / Amazon Pay offer and that probably makes a difference as well. It's very rare that I'm actually presenting my credit information anywhere anymore other than to those entities, I have had one fraudulent use from when Official Sports got compromised and that was my default spender too. Frankly default spender used all over the place seems to be the big risky card and if it's a Chase FU, well...

Chase hack would make national headlines, same with BOFA or Citi or others, hasn't happened yet to my knowledge.

ETA: Didn't see K's post but I mostly moved to online refills of BART cards for when I was in the Bay Area, that probably decreased the fraud risk around my CSR use, but companies have long since moved as a result of PCI compliance to token passing than individual card numbers transiting the networks.

Other than sit down restaurants which I haven't been to in, well, a while now, there just isn't much swiping going on.

Re: Excessive fraud on Chase?

blindambition — Fri, 26 Jun 2020 15:31:37 GMT

Chase is my major bank, with Checking/Savings. I also have 4 CC with them. I have never had fraud or a compromised card with them. I've had cards well over a decade. Only one card number was changed and that was related to the Target breach a few years back.

Re: Excessive fraud on Chase?

wasCB14 — Fri, 26 Jun 2020 15:34:07 GMT

In 2015 when I had just gotten CSP I had the card declined twice when I tried to use it for online shopping. These attempts were 24 hours apart. I had to contact Chase to sort it out. It would have been simpler if they had contacted me.

I've never had Chase catch the fraud. Some of the fraudulent charges would seem pretty obvious.

Like a NY resident's card suddenly being used to pay a Puerto Rican cable TV bill? How did that not attract attention?