topic Re: BBVA Clearpoints Credit Card (need the Visa Signature Benefits brochure) in Credit Cards

BBVA Clearpoints Credit Card (need the Visa Signature Benefits brochure)

craig10x — Fri, 04 Sep 2020 19:31:56 GMT

Hi! I am new to the forum... I have the BBVA Clearpoints Credit Card...I unfortunately lost the brochure that came with the card that describes the various benefits (like Extended Warranty, Purchase Protection, Auto Rental Insurance, etc) and what is covered and how to file claims if you need to... I tried BBVA to get a copy but they said they can't mail it to me and could only give me a general Visa number to contact if i needed to file a claim...

I was wondering if anyone here that has the card, has that benefits brochure and could somehow get it to me...whether posted here (if that is possible) by email or whatever...

Thanks in advance for your help...

Re: BBVA Clearpoints Credit Card (need the Visa Signature Benefits brochure)

K-in-Boston — Fri, 04 Sep 2020 19:37:01 GMT

https://usa.visa.com/pay-with-visa/cards/visa-credit-cards/visa-signature-credit-cards.html

Re: BBVA Clearpoints Credit Card (need the Visa Signature Benefits brochure)

craig10x — Fri, 04 Sep 2020 19:58:59 GMT

Thanks..that does help a LOT...although the actual Visa Signature benefits do vary from card to card...i would love to have a copy of the brochure that is specific to the BBVA Clearpoints Card...if anyone can provide one for me

If not...i now have information about filing claims for the services i think the card provides...

Re: BBVA Clearpoints Credit Card (need the Visa Signature Benefits brochure)

Hex — Sat, 05 Sep 2020 01:50:30 GMT

When I was approved for this card with a $10K limit the electronic paperwork at the time of approval included a signature benefits document so I though I had received the signature version of the card but I did not. I looked into it at the time and I think I discovered this card does not come as a Siggy.

Hopefully it's changed by now.

Re: BBVA Clearpoints Credit Card (need the Visa Signature Benefits brochure)

craig10x — Sat, 05 Sep 2020 02:55:29 GMT

You know..you could be right at that...I just looked at my card and it doesn't say Visa Signature on it....so now i am wondering if it even HAS signature benefits...I've had the card for about 6 months and just assumed it was...

I was going to start using it as my main card but i also have the PenFed Cash Rewards Card and that definitely IS a visa signature card...it says it right on the card, mentions it as such on their website (including it's features) and i have an extensive booklet that came with it that outlines all the Signature features it has...

Re: BBVA Clearpoints Credit Card (need the Visa Signature Benefits brochure)

mrcraft — Sat, 05 Sep 2020 03:50:27 GMT

I saw a post not too long that Clearpoints was now a Visa Signature, but when I visit BBVA's website it doesn't mention that. My Clearpoints with a SL of $11,200 that I've had for 18 months is a regular Visa. I haven't call in to verify though.

BBVA has a select card which is a Visa Signature but has a $99 annual fee, waived the first year. I'm quite happy with my Clearpoints.

Re: BBVA Clearpoints Credit Card (need the Visa Signature Benefits brochure)

UncleB — Sat, 05 Sep 2020 06:23:41 GMT

At one time the ClearPoints Visa only came as a Platinum regardless of the credit line, and they even printed 'Platinum' prominently on the front of the card, LOL.

That said, a few months back when my card had to be reissued due to fraud the new one came as a Signature (as well as a completely new design).

They are a quirky bank, but IMO for the right person the categories can work out nicely. Before I got the U.S. Bank Altitude Reserve the ClearPoints was my go-to for Walmart, since it's one of two cards I have that treats all the Walmart stores I frequent as grocery (the other is the Care Credit Mastercard).

Re: BBVA Clearpoints Credit Card (need the Visa Signature Benefits brochure)

UncleB — Sun, 06 Sep 2020 04:33:33 GMT

@craig10x wrote:
Thanks..that does help a LOT...although the actual Visa Signature benefits do vary from card to card...i would love to have a copy of the brochure that is specific to the BBVA Clearpoints Card...if anyone can provide one for me
If not...i now have information about filing claims for the services i think the card provides...

My BBVA app shows I have a card needing to be activated, which is odd since it got replaced due to fraud a few months ago but the old card would have expired either this month or next month. (The card is in my 'safe place' and I'm out of state this weekend so I can't simply look at the card to see when it expires... I'll check the date when I get home ~~Sunday~~ Monday night.)

Assuming that's not a glitch, when I get the new card if there's any paperwork regarding the bennies I'll post it here.

Re: BBVA Clearpoints Credit Card (need the Visa Signature Benefits brochure)

craig10x — Sat, 05 Sep 2020 13:42:01 GMT

Thank You UncleB

Would appreciate that...would love to have a copy of the benefits in case i should need to utilize them...So if you do have it, please do post it here..."Quirky" is right...why the heck can't they provide me with a copy of it? The rep said maybe a branch would have it....great! I am in New York and they are in Texas... LOL

You know, even though my card doesn't say...i was really sure it is a Visa Signature and remember having the Signature benefits brochure when i got the card (which i lost)...

Re: BBVA Clearpoints Credit Card (need the Visa Signature Benefits brochure)

craig10x — Sat, 05 Sep 2020 19:29:17 GMT

Out of curiousity i called them today...according to the rep (unless he is giving me incorrect information) he said he looked it up and Clearpoints is not a Visa Signature Card...This is very confusing...but i do feel a bit shakey about a bank that doesn't seem to be able to give accurate information...the question is: is he right or not? UncleB said his replacement card DOES say it on the card...

I got my card over 6 months ago and it does not say so on the card itself and on their website, nothing is mentioned about it being signature...However, the card with the $99 fee (Select Card) DOES show on the card as a Signature on the website and the benefits ARE mentioned on their website...

Re: BBVA Clearpoints Credit Card (need the Visa Signature Benefits brochure)

coldfusion — Sat, 05 Sep 2020 20:51:16 GMT

@craig10x wrote:
Out of curiousity i called them today...according to the rep (unless he is giving me incorrect information) he said he looked it up and Clearpoints is not a Visa Signature Card...This is very confusing...but i do feel a bit shakey about a bank that doesn't seem to be able to give accurate information...the question is: is he right or not? UncleB said his replacement card DOES say it on the card...

I got my card over 6 months ago and it does not say so on the card itself and on their website, nothing is mentioned about it being signature...However, the card with the $99 fee (Select Card) DOES show on the card as a Signature on the website and the benefits ARE mentioned on their website...

BBVA started issuing Signatures just about a year ago but they follow the standard $5K mininum CL guideline.

Mine was originally issued as a Platinum w/$15K SL but like UncleB my card was upgraded to a Signature.

Re: BBVA Clearpoints Credit Card (need the Visa Signature Benefits brochure)

craig10x — Sat, 05 Sep 2020 21:14:28 GMT

My credit line is $10,000 so that should put me in the ballpark...still...i wonder why it's not mentioned in the card description on the website and the rep i called said it wasn't (probably because he couldn't find anything about it there either... LOL)....However, if the two of you have it and it says Visa Signature on it...it must be...I hope UncleB is able to find the benefits brochure when he gets back home...

Anyone know how to apply for a credit line increase with them? I don't see anything online about it...so i guess one would have to call and put the request in on the phone?

Re: BBVA Clearpoints Credit Card (need the Visa Signature Benefits brochure)

Anonymous — Sun, 06 Sep 2020 01:08:15 GMT

You have to call and it's a HP on either TU or EX.

Re: BBVA Clearpoints Credit Card (need the Visa Signature Benefits brochure)

UncleB — Sun, 06 Sep 2020 04:11:17 GMT

@craig10x wrote:
Thank You UncleB
Would appreciate that...would love to have a copy of the benefits in case i should need to utilize them...So if you do have it, please do post it here..."Quirky" is right...why the heck can't they provide me with a copy of it? The rep said maybe a branch would have it....great! I am in New York and they are in Texas... LOL

You know, even though my card doesn't say...i was really sure it is a Visa Signature and remember having the Signature benefits brochure when i got the card (which i lost)...

BBVA/USA's headquarters is in Birmingham, AL... a little closer than Texas, but not really in a meaningful way for you - you still can't exactly run over to a branch.

(At the risk of being obnoxious I'll add that BBVA/USA's bank card center is actually in Decatur, AL, which being in north Alabama is slightly closer to you than Birmingham, but I digress...)

I might not be getting back home until Monday but when I do I'll see if I can find any paperwork from when my current card arrived - I tend to be a pack rat when it comes to bank paperwork so I might still have it. I'll also see about posting a quick image of my card (with pertinent info blocked) to show the 'Siggy'... it looks just like the pic on their website other than that addition.

Re: BBVA Clearpoints Credit Card (need the Visa Signature Benefits brochure)

craig10x — Sun, 06 Sep 2020 05:25:04 GMT

Thank you UncleB...would appreciate anything you can post when you get back on monday...A copy of the benefits brochure would help a lot if you find it...and yes, please do post a photo of the actual card...i'd feel better if i saw that "visa signature" on the card itself.... LOL

Meanwhile, i put in a request for a replacement card so i can have one like that myself...

Yes...Birmingham, Alabama is their home base...it's a lot closer...easy walk from here... double LOL

Re: BBVA Clearpoints Credit Card (need the Visa Signature Benefits brochure)

ChargedUp — Sun, 06 Sep 2020 06:08:33 GMT

When I first picked up Clearpoints I called and asked about a Sig upgrade and the CSR had no idea what I was talking about. He kept telling me I needed to call Visa themselves to make this happen.

I just hung up eventually...

Re: BBVA Clearpoints Credit Card (need the Visa Signature Benefits brochure)

UpperNwGuy — Sun, 06 Sep 2020 11:53:52 GMT

I just looked at the ClearPoint and the Select on BBVA's website. The page for the Select talks about Visa Signature benefits. The page for the ClearPoint does not. Here's what it says on the Select page:

Exclusive travel benefits including Visa Signature Luxury Hotel Collection membership and 24/7 Concierge Assistance6, as well as no foreign transaction fees.*
Added security of Roadside Dispatch, Lost Luggage Reimbursement, Trip Cancellation/Interruption, Price Protection, Purchase Security, Travel Accident Insurance, and Visa Zero Liability.

Re: BBVA Clearpoints Credit Card (need the Visa Signature Benefits brochure)

craig10x — Sun, 06 Sep 2020 13:33:18 GMT

Exactly my point! When you call them they say they can't find any information that indicates it is Signature...and on the website, the signature benefits are very clearly outlined for that Select card with the $99 annual fee but when you look at the Clearpoints there is absolutely no mention of those benefits...even their illustration of the card shows no indication of Visa Signature...I am kind of having my doubts about this card having it now... Why wouldn't customer service be aware of it if it did?

I am starting to think i should stick to my PenFed Cash Rewards card as my primary card instead...i know THAT is a Signature Card...

Re: BBVA Clearpoints Credit Card (need the Visa Signature Benefits brochure)

craig10x — Sun, 06 Sep 2020 17:26:53 GMT

I think i will have more confidence that it is a signature when UncleB is able to post a picture of the newer card he received that says "Visa Signature" on it and hopefully finds and post the benefits brochure that came with the card...

Re: BBVA Clearpoints Credit Card (need the Visa Signature Benefits brochure)

coldfusion — Sun, 06 Sep 2020 18:29:17 GMT

Oh ye of little faith.

If I pull up my last statement from a couple of weeks ago on my iPhone it also shows the logo on the upper right hand side of the 1st page, right about the account number.