topic Re: Citi changes my due date - anyone else notice this? in Credit Cards

Citi changes my due date - anyone else notice this?

Anonymous — Tue, 04 Aug 2009 02:34:04 GMT

I have a Citicard Platinum Select MasterCard about 9 months old, 0%APR intro rate, "parking" $2k there while I pay it down on their dime.

I check the payment due date on the Citi website early every billing cycle as I prepare a spreadsheet, which I refer to all month as I schedule my bill pays. About every other month or so, the date they were showing at the beginning of the billing cycle has changed by the time I go online again to make the payment. On July 13, it said my due date was Aug 6, today I go to make the payment and it says Aug 4!! This is not the first month this has happened. I'm just glad I leave myself a few days of wiggle room.

I call to complain and ask for an explaination, of course they have none, the attitude was that I was "mistaken" (crazy). All they could say was they would monitor the acct to see if it happens again. I told them I had heard of this practice and believed it was done to trap people into late pays. Silence on the other end.

Has anyone else experienced this? Is there anything a customer can do?

Re: Citi changes my due date - anyone else notice this?

Takunda1 — Tue, 04 Aug 2009 04:10:31 GMT

to be safe use the auto debit function for the minimum pymnt by the due date, then make your other pymnt as you normally would. I do this will all my cc's that offer that option, this way they can never say I was late.

Re: Citi changes my due date - anyone else notice this?

Anonymous — Tue, 04 Aug 2009 04:29:33 GMT

Take screen shots of the information before and after the change. Be prepared to submit it to the next doubter.

Re: Citi changes my due date - anyone else notice this?

Karatz — Tue, 04 Aug 2009 07:34:10 GMT

@Anonymous wrote:
I have a Citicard Platinum Select MasterCard about 9 months old, 0%APR intro rate, "parking" $2k there while I pay it down on their dime.

I check the payment due date on the Citi website early every billing cycle as I prepare a spreadsheet, which I refer to all month as I schedule my bill pays. About every other month or so, the date they were showing at the beginning of the billing cycle has changed by the time I go online again to make the payment. On July 13, it said my due date was Aug 6, today I go to make the payment and it says Aug 4!! This is not the first month this has happened. I'm just glad I leave myself a few days of wiggle room.

I call to complain and ask for an explaination, of course they have none, the attitude was that I was "mistaken" (crazy). All they could say was they would monitor the acct to see if it happens again. I told them I had heard of this practice and believed it was done to trap people into late pays. Silence on the other end.

Has anyone else experienced this? Is there anything a customer can do?

Dang. This is that nagging pain I've been having in the back of my head. I auto pay $60 in the middle of my statement, then PIF or max if I can't PIF by the due date. I really don't watch my bills at all, just balances. I just knew they would do that and somehow end up pricking me with a late charge. This sucks

Gotta make two payments every 1st and 15th of the month for an amount at least the minumum due. Us CC holders are so scamable.

Re: Citi changes my due date - anyone else notice this?

marty56 — Tue, 04 Aug 2009 11:51:50 GMT

If they offer, register for paperless billing. In this way you would get an email notifcation when the statement drops. Also register for paying them directly, rather than say Bill Pay. Most CCCs that offer direct pay would credit the payment the same day you make it as long as you pay by a certain time.

Re: Citi changes my due date - anyone else notice this?

FocusOnFICO — Tue, 04 Aug 2009 17:11:43 GMT

Magic----welcome to the forums!

Most credit card statements do fluctuate 2-3 days during a month. I have some that cut between the 14th and 16th and between the 29th and 31st.

Marty's advice is good. If you follow that, you should be fine.

Re: Citi changes my due date - anyone else notice this?

Anonymous — Tue, 04 Aug 2009 17:19:16 GMT

@Anonymous wrote:
I check the payment due date on the Citi website early every billing cycle as I prepare a spreadsheet, which I refer to all month as I schedule my bill pays. About every other month or so, the date they were showing at the beginning of the billing cycle has changed by the time I go online again to make the payment. On July 13, it said my due date was Aug 6, today I go to make the payment and it says Aug 4!! This is not the first month this has happened. I'm just glad I leave myself a few days of wiggle room.

No CC I have ever had changed the due date within a billing period like this. If OP can record screen shots exemplifying this he should make a huge deal about it. If documentable I would consider this serious scamming.

Re: Citi changes my due date - anyone else notice this?

MarineVietVet — Tue, 04 Aug 2009 18:16:03 GMT

No CC I have ever had changed the due date within a billing period like this.

I agree with this. Sometimes the statement date on my accounts is a day or two different from month to month but the DUE date is always the same. In my experience at least.

7/09 (myfico)
TU-742
EQ-779

Time can heal all wounds and a low FICO.
"Hello my name is Sandy and I'm a recovering crediholic".

Re: Citi changes my due date - anyone else notice this?

smallfry — Tue, 04 Aug 2009 19:56:11 GMT

My Citi DP has different cut dates each month and the grace period is all over the place. This month will be 23 days last month was 26. I would be careful with the paperless billing. As of last month no PDF download is available. I went back to paper statements.

Re: Citi changes my due date - anyone else notice this?

Anonymous — Tue, 04 Aug 2009 20:05:11 GMT

@Anonymous wrote:
@Anonymous wrote:
I check the payment due date on the Citi website early every billing cycle as I prepare a spreadsheet, which I refer to all month as I schedule my bill pays. About every other month or so, the date they were showing at the beginning of the billing cycle has changed by the time I go online again to make the payment. On July 13, it said my due date was Aug 6, today I go to make the payment and it says Aug 4!! This is not the first month this has happened. I'm just glad I leave myself a few days of wiggle room.

No CC I have ever had changed the due date within a billing period like this. If OP can record screen shots exemplifying this he should make a huge deal about it. If documentable I would consider this serious scamming.

Many CCCs have statement dates and/or due dates that vary by 2-3 days month-to-month, but once the statement closes, and the new upcoming due date is posted on the website, it should never change. That is indefensible.

I have never seen it happen on any of my accounts, although it sounds like the kind of thing the old evil try-everything-in-the-book-to-trap-customers Providian might have done ...

Re: Citi changes my due date - anyone else notice this?

Anonymous — Tue, 04 Aug 2009 20:11:15 GMT

@Anonymous wrote:
@Anonymous wrote:
@Anonymous wrote:
I check the payment due date on the Citi website early every billing cycle as I prepare a spreadsheet, which I refer to all month as I schedule my bill pays. About every other month or so, the date they were showing at the beginning of the billing cycle has changed by the time I go online again to make the payment. On July 13, it said my due date was Aug 6, today I go to make the payment and it says Aug 4!! This is not the first month this has happened. I'm just glad I leave myself a few days of wiggle room.

No CC I have ever had changed the due date within a billing period like this. If OP can record screen shots exemplifying this he should make a huge deal about it. If documentable I would consider this serious scamming.
+1

Many CCCs have statement dates and/or due dates that vary by 2-3 days month-to-month, but once the statement closes, and the new upcoming due date is posted on the website, it should never change. That is indefensible.

I have never seen it happen on any of my accounts, although it sounds like the kind of thing the old evil try-everything-in-the-book-to-trap-customers Providian might have done ...

It sure does. And they paid through the nose for their transgressions. (About $600 million I think.)

Re: Citi changes my due date - anyone else notice this?

Anonymous — Tue, 04 Aug 2009 20:16:16 GMT

@smallfry wrote:
My Citi DP has different cut dates each month and the grace period is all over the place. This month will be 23 days last month was 26. I would be careful with the paperless billing. As of last month no PDF download is available. I went back to paper statements.

I still have PDF downloads for my DP statements. (Including the most recent statement.)

Re: Citi changes my due date - anyone else notice this?

llecs — Tue, 04 Aug 2009 20:19:54 GMT

nrgmagic wrote:
Has anyone else experienced this? Is there anything a customer can do?

Actually I had this happen 2-3 times over the past couple of years, that I know of. DW also has a Platinum Select and I also enter everything into a spreadsheet tracking of all things, due dates. Yes, they fluctuate depending on the billing cycle, but I've noticed a couple of times where they have posted one due date and within a week or two completely change the due date by a couple days at the least. I check every CC at least once a week and caught Citi doing that.

Re: Citi changes my due date - anyone else notice this?

smallfry — Tue, 04 Aug 2009 20:29:58 GMT

As of my July 3rd statement the only options were Quicken download or some delimiter nonsense. The older statements I can still view as PDF but not the newest one.

Re: Citi changes my due date - anyone else notice this?

Anonymous — Tue, 04 Aug 2009 20:35:24 GMT

@llecs wrote:
@Anonymous wrote:
Has anyone else experienced this? Is there anything a customer can do?
Actually I had this happen 2-3 times over the past couple of years, that I know of. DW also has a Platinum Select and I also enter everything into a spreadsheet tracking of all things, due dates. Yes, they fluctuate depending on the billing cycle, but I've noticed a couple of times where they have posted one due date and within a week or two completely change the due date by a couple days at the least. I check every CC at least once a week and caught Citi doing that.

One of the violations Providian committed and was severely sanctioned for was the systematic past posting of payments. I don't see much difference between that practice and arbitrarily moving the due date back once the statement has been issued. If I could document such a change I would give them one shot at explaining it and then I would file a complaint with the OCC. What a reprehensible practice.

Re: Citi changes my due date - anyone else notice this?

Anonymous — Tue, 04 Aug 2009 20:37:32 GMT

@smallfry wrote:
As of my July 3rd statement the only options were Quicken download or some delimiter nonsense. The older statements I can still view as PDF but not the newest one.

My 15JUL statement is available as a PDF. Weird!

Re: Citi changes my due date - anyone else notice this?

Anonymous — Tue, 04 Aug 2009 22:47:42 GMT

As far as Citi's explaination, they claim it's because each billing cycle is a different length of time, some months - 29 days, some months - 32 days, etc. Ok, fine, but I'm sure they do not make that decision each month, as is happens. The calendar is pretty much set, last time I checked. If they wanted to, they could schedule due dates to the end of time and there would be no reason to change them.

From now on, I will make it my job to document each and every month the due date at the beginning of the billing cycle and again when I make my payment. They're already caught, now I just have to prove it.

FYI, I heard of this practice in the mainstream media as the credit crisis exploded last fall. Problem is, I seem to recall it was legal. Anyone know the law on this?

Re: Citi changes my due date - anyone else notice this?

Anonymous — Tue, 04 Aug 2009 22:55:50 GMT

@Anonymous wrote:
As far as Citi's explaination, they claim it's because each billing cycle is a different length of time, some months - 29 days, some months - 32 days, etc. Ok, fine, but I'm sure they do not make that decision each month, as is happens. The calendar is pretty much set, last time I checked. If they wanted to, they could schedule due dates to the end of time and there would be no reason to change them.

From now on, I will make it my job to document each and every month the due date at the beginning of the billing cycle and again when I make my payment. They're already caught, now I just have to prove it.

FYI, I heard of this practice in the mainstream media as the credit crisis exploded last fall. Problem is, I seem to recall it was legal. Anyone know the law on this?

It is a deceptive (trans: fraudulent) business practice. How could it be legal? It is just as "legal" as Providian laying 1000's of checks aside and processing them a week later. They considered that to be "legal" and it ended up costing them hundreds of millions of dollars. Too bad Joe Average never saw more that crumbs.

Re: Citi changes my due date - anyone else notice this?

Anonymous — Wed, 05 Aug 2009 00:01:02 GMT

what's the big deal as long looking at your statements , bue dates don't change mid cycle, it's only the people that iignore their statments that have problems with it

Re: Citi changes my due date - anyone else notice this?

Anonymous — Wed, 05 Aug 2009 00:22:12 GMT

@Anonymous wrote:
what's the big deal as long looking at your statements , bue dates don't change mid cycle, it's only the people that iignore their statments that have problems with it

How many people have specifically stated in this thread that their due date was changed after the statement was cut? Three, Four?? That's good enough to make a believer outta me!