topic Re: All of my Chase Points are GONE???!! in Credit Cards

All of my Chase Points are GONE???!!

Anonymous — Fri, 16 Oct 2020 07:14:50 GMT

I just logged onto my Chase app for the usual daily check and found that 119K points were "transferred to Amazon" yesterday. Come again?!

I don't even use the Shop with Points feature and immediately checked my amazon account to find all was in order so I'm not sure how/where the fraud took place. Has anyone else's UR account been drained like this? I'm very worried.

I am going to call Chase first thing tomorrow but I'm worried that getting these points back is going to be a battle.

Re: All of my Chase Points are GONE???!!

Anonymous — Fri, 16 Oct 2020 07:38:54 GMT

I think as long as the fraudster has your card info they can add it to an Amazon account then pay with Chase points from there, something like that.

It doesn't have much (any?) verification, so points can get drained easily

Re: All of my Chase Points are GONE???!!

VanderSnoot — Fri, 16 Oct 2020 10:46:22 GMT

Let us know how the call goes. I hope you're able to get them back, and that they're able to track where those points went.

Re: All of my Chase Points are GONE???!!

Loquat — Fri, 16 Oct 2020 11:55:40 GMT

Sorry this happened. I'm sure Chase will be able to get to the bottom of this. Because of post like this is why I don't link my reward accounts to Amazon.

Amazon seems to have the most lax'd security. I was shocked that you can add cards without needing the CVV number.

Re: All of my Chase Points are GONE???!!

TSlop — Fri, 16 Oct 2020 12:59:03 GMT

@Loquat wrote:
Sorry this happened. I'm sure Chase will be able to get to the bottom of this. Because of post like this is why I don't link my reward accounts to Amazon.

Amazon seems to have the most lax'd security. I was shocked that you can add cards without needing the CVV number.

Ya, I just noticed this. About 10 minutes ago I added my PNC card to reload a dollar to my gift card balance, and it did not need the CVV.

Re: All of my Chase Points are GONE???!!

Anonymous — Fri, 16 Oct 2020 13:00:20 GMT

Geez, that's insane. Calling them soon, will keep you all updated. Thanks for the help!

Re: All of my Chase Points are GONE???!!

ccquest — Fri, 16 Oct 2020 13:36:02 GMT

@Loquat wrote:
Amazon seems to have the most lax'd security. I was shocked that you can add cards without needing the CVV number.

Is this a new thing? I feel like it used to be a requirement, but recently I haven't seen it. Although they do ask for the card number again for the first purchase at least which doesn't really add any more protection.

Re: All of my Chase Points are GONE???!!

Anonymous — Fri, 16 Oct 2020 14:19:51 GMT

I just called Chase and after all of the fraud-related questions, I was finally told that the points would be put back onto my account. What a relief! I am grateful for their fraud and customer protection teams.

Re: All of my Chase Points are GONE???!!

Anonymous — Fri, 16 Oct 2020 14:23:07 GMT

@ccquest wrote:
@Loquat wrote:
Amazon seems to have the most lax'd security. I was shocked that you can add cards without needing the CVV number.
Is this a new thing? I feel like it used to be a requirement, but recently I haven't seen it. Although they do ask for the card number again for the first purchase at least which doesn't really add any more protection.

So that makes me wonder if CVV is a little like the TSA, feels it adds security without really doing so! What happens if I go to a merchant site and enter the wrong CVV a few times. Does the card get blocked by the issuer (I haven't heard of this)? If not, it's pretty easy to see how someone could spread attempts over several sites and find a working CVV.

Re: All of my Chase Points are GONE???!!

gdale6 — Fri, 16 Oct 2020 14:46:31 GMT

@Loquat wrote:
Sorry this happened. I'm sure Chase will be able to get to the bottom of this. Because of post like this is why I don't link my reward accounts to Amazon.

Amazon seems to have the most lax'd security. I was shocked that you can add cards without needing the CVV number.

Yup, Amazon has very lax security as soon as I stopped keeping cards on file with them in 2015 the theft of my cards stopped.... I even canceled my account with them in 2016 but have since opened another for very few things..

Re: All of my Chase Points are GONE???!!

Trikoret — Fri, 16 Oct 2020 15:02:48 GMT

This is not the first post I see this. No idea why Amazon can't force using the 3 digit code on cards in order to be added. This is really frustrating.

Re: All of my Chase Points are GONE???!!

Credit12Fico — Fri, 16 Oct 2020 15:17:07 GMT

@Trikoret wrote:
This is not the first post I see this. No idea why Amazon can't force using the 3 digit code on cards in order to be added. This is really frustrating.

From what I understand, CVV verification cost more money and Amazon's belief is that the cost of CVV verification (which applies to every single transaction) is more than the cost of fraud on the platform.

Re: All of my Chase Points are GONE???!!

ccquest — Fri, 16 Oct 2020 16:34:42 GMT

@Anonymous wrote:
@ccquest wrote:
@Loquat wrote:
Amazon seems to have the most lax'd security. I was shocked that you can add cards without needing the CVV number.
Is this a new thing? I feel like it used to be a requirement, but recently I haven't seen it. Although they do ask for the card number again for the first purchase at least which doesn't really add any more protection.
So that makes me wonder if CVV is a little like the TSA, feels it adds security without really doing so! What happens if I go to a merchant site and enter the wrong CVV a few times. Does the card get blocked by the issuer (I haven't heard of this)? If not, it's pretty easy to see how someone could spread attempts over several sites and find a working CVV.

With how cards were made before, CVV and card number were on two separate sides so you'd have to look at both. But now, if you physically see the card it's easy to grab both. Maybe that's something to do with it?

Re: All of my Chase Points are GONE???!!

Anonymous — Fri, 16 Oct 2020 18:48:25 GMT

I never really thought of this before, only ever been concerened with unauthorized charges. I only have a few cards at Amazom but thispost as definitely made me rethink which ones I link as I'd hate to lose all my points. Although don' have my UR account linked my MR is. However, Amex does it differently by charing he card for teh whole amount then doing a Statement credit for the points amount, right? So I don't think that's as risky? Now I'm seriously considering deleting them. lol

@gdale6 wrote:
@Loquat wrote:
Sorry this happened. I'm sure Chase will be able to get to the bottom of this. Because of post like this is why I don't link my reward accounts to Amazon.

Amazon seems to have the most lax'd security. I was shocked that you can add cards without needing the CVV number.
Yup, Amazon has very lax security as soon as I stopped keeping cards on file with them in 2015 the theft of my cards stopped.... I even canceled my account with them in 2016 but have since opened another for very few things..

Stop, you're scaring me! lol

Re: All of my Chase Points are GONE???!!

Anonymous — Fri, 16 Oct 2020 19:33:20 GMT

@ccquest wrote:
@Loquat wrote:
Amazon seems to have the most lax'd security. I was shocked that you can add cards without needing the CVV number.
Is this a new thing? I feel like it used to be a requirement, but recently I haven't seen it. Although they do ask for the card number again for the first purchase at least which doesn't really add any more protection.

Hasn't been a requirement for years. They pay extra processing fees to avoid having to hassle their customers to update their CVVs.

Re: All of my Chase Points are GONE???!!

Anonymous — Fri, 16 Oct 2020 19:36:49 GMT

@Anonymous wrote:
Hasn't been a requirement for years. They pay extra processing fees to avoid having to hassle their customers to update their CVVs.

Well, they have to hassle you to update the expiration date, which changes at the same time as CVV so I doubt that!

Re: All of my Chase Points are GONE???!!

Anonymous — Fri, 16 Oct 2020 19:44:52 GMT

@Credit12Fico wrote:
@Trikoret wrote:
This is not the first post I see this. No idea why Amazon can't force using the 3 digit code on cards in order to be added. This is really frustrating.
From what I understand, CVV verification cost more money and Amazon's belief is that the cost of CVV verification (which applies to every single transaction) is more than the cost of fraud on the platform.

No it's actually more costly to opt out of CVV verification when negotiating contracts with the credit card companies rather than going through a processor. AVS+CVV can lead to a substantial savings on processing rates but Amazon likely does this for customer convenience. I have noticed that they also automatically update my card expiration dates like recurring subscriptions can.

Re: All of my Chase Points are GONE???!!

Anonymous — Fri, 16 Oct 2020 19:47:02 GMT

@Anonymous wrote:
@Anonymous wrote:
Hasn't been a requirement for years. They pay extra processing fees to avoid having to hassle their customers to update their CVVs.
Well, they have to hassle you to update the expiration date, which changes at the same time as CVV so I doubt that!

They have automatically updated the expiration date on my Capital One card twice now, much like Spotify did with my whole card number, expiration, and CVV much to my annoyance when I canceled the card because they kept billing it (it's another "feature" that credit card companies offer to recurring billing services).

Re: All of my Chase Points are GONE???!!

MrT_521 — Fri, 16 Oct 2020 22:00:45 GMT

@Credit12Fico wrote:
From what I understand, CVV verification cost more money and Amazon's belief is that the cost of CVV verification (which applies to every single transaction) is more than the cost of fraud on the platform.

I was thinking that it must be something like this. The reason Amazon would do what they do is because it is financially adventageous.

Re: All of my Chase Points are GONE???!!

Loquat — Sat, 17 Oct 2020 03:37:16 GMT

Not that it would help with rewards being hijacked, but I’ve also turned on 2factor with Amazon just so I get the allusion that I’m a bit more protected.