topic Re: Chase Shutdown my credit card (CSR) How to get reinstated? in Credit Cards

Chase Shutdown my credit card (CSR) How to get reinstated?

Anonymous — Thu, 22 Oct 2020 16:19:38 GMT

So Chase just shutdown my Chase Sapphrie Reserve card.

I've had this card for 5 years already and never missed a payment.

According to a manager, it's because my credit reporting agencies reported an inaccurate account with late payments that dropped my score to below 600.

The account has already been removed from my credit reports and my score is back up to where it should be (730 Experian Fico)

I spoke with a Chase manager who was able to pull up my new report and she confirmed with me that she did see that inaccuracies were corrected and then submitted my account for "reinstatement".

What are my chances here?

Is there a number I can call to maybe speak to a higher-up who can review my file and see this was just because of a credit reporting error?

Is there an address I can send a letter to?

Please assist guys, I feel very wronged here as it really wasn't my fault.

Re: Chase Shutdown my credit card (CSR) How to get reinstated?

simplynoir — Thu, 22 Oct 2020 17:25:46 GMT

At this point I would actually preach patience in waiting for the results of your reinstatement case. Sounds like to me you stand a good chance of getting your CSR back with no changes. Let Chase do their thing and assuming you don't get reinstated (which would surprise me IMO) you can go from there on talking to someone higher up on the food chain as it were

Did the manager mention how long it would take to hear back from them on their decision?

Re: Chase Shutdown my credit card (CSR) How to get reinstated?

Anonymous — Thu, 22 Oct 2020 16:45:42 GMT

Thats a little reassuring, I have my fingers crossed.

They said it could take up to 10 days.

Although, I'm not sure how I'm going to find out.

Re: Chase Shutdown my credit card (CSR) How to get reinstated?

simplynoir — Thu, 22 Oct 2020 17:25:18 GMT

Sounds like - or at the very least inferring - based on these two articles detailing their successful account reinstatements you'll receive a phone call from Chase

https://thepointsguy.com/news/dont-let-chases-shutdown-pattern-bite-you/

https://milestomemories.com/survive-a-chase-shutdown/

I would give it a few days and then call them back to see if there's any new information if you haven't received any communication from them about it

Re: Chase Shutdown my credit card (CSR) How to get reinstated?

blindambition — Thu, 22 Oct 2020 17:30:04 GMT

@simplynoir wrote:
At this point I would actually preach patience in waiting for the results of your reinstatement case. Sounds like to me you stand a good chance of getting your CSR back with no changes. Let Chase do their thing and assuming you don't get reinstated (which would surprise me IMO) you can go from there on talking to someone higher up on the food chain as it were

Did the manager mention how long it would take to hear back from them on their decision?

Don't rock that boat. Let the process unfold until you have answer. Then go from there.

Re: Chase Shutdown my credit card (CSR) How to get reinstated?

Anonymous — Thu, 22 Oct 2020 18:16:52 GMT

Yeah, I guess I'll just wait and follow up in a few days.

Thanks guys, will let you know what happens!

Re: Chase Shutdown my credit card (CSR) How to get reinstated?

Anonymous — Fri, 23 Oct 2020 22:02:32 GMT

YAY! Chase just called me and had my account reinstated!!!

She was super nice and understoof my situation perfectly.

Although I did take a hard pull and was denied for a CLI Its okay, will try to recon this.

Does reconning CLI work?

Re: Chase Shutdown my credit card (CSR) How to get reinstated?

AllZero — Fri, 23 Oct 2020 22:04:35 GMT

Congratulations on your reinstatement!

Re: Chase Shutdown my credit card (CSR) How to get reinstated?

K-in-Boston — Fri, 23 Oct 2020 22:05:57 GMT

IME reconning a denied CLI request just resulted in more pulls with a lengthy interrogation from a Chase credit analyst. Unless there are really extenuating circumstances for why you were denied, I'd just give it some time.

Congrats on your reinstatement!

Re: Chase Shutdown my credit card (CSR) How to get reinstated?

Anonymous — Fri, 23 Oct 2020 23:14:33 GMT

Congrats. Glad it worked out !

Re: Chase Shutdown my credit card (CSR) How to get reinstated?

Anonymous — Fri, 23 Oct 2020 23:16:25 GMT

Nice to see things worked out well for you. Congrats

Re: Chase Shutdown my credit card (CSR) How to get reinstated?

simplynoir — Sat, 24 Oct 2020 00:48:38 GMT

@Anonymous wrote:
YAY! Chase just called me and had my account reinstated!!!

She was super nice and understoof my situation perfectly.

Although I did take a hard pull and was denied for a CLI Its okay, will try to recon this.

Does reconning CLI work?

Nice! Glad it all worked out CLI denial notwithstanding 🍸

Re: Chase Shutdown my credit card (CSR) How to get reinstated?

Anonymous — Sat, 24 Oct 2020 00:55:24 GMT

@K-in-Boston wrote:
IME reconning a denied CLI request just resulted in more pulls with a lengthy interrogation from a Chase credit analyst. Unless there are really extenuating circumstances for why you were denied, I'd just give it some time.

Congrats on your reinstatement!

Yes, congrats on the reinstatement and at this point, let the denial of CLI go. I can imagine a scenario where you recon, somehow the old bad credit report is brought up which leads to closure, and you have to go through the whole process again.

Re: Chase Shutdown my credit card (CSR) How to get reinstated?

Loquat — Sat, 24 Oct 2020 02:05:39 GMT

This is one of those "leave well enough alone" type of situations. Congrats on getting your account reinstated though.

Re: Chase Shutdown my credit card (CSR) How to get reinstated?

OmarGB9 — Sat, 24 Oct 2020 08:15:23 GMT

@Loquat wrote:
This is one of those "leave well enough alone" type of situations. Congrats on getting your account reinstated though.

Grats on the reinstatement! And yeah I would just let the CLI go right now and try again in 6-12 months.

Re: Chase Shutdown my credit card (CSR) How to get reinstated?

Cred4All — Sat, 24 Oct 2020 15:36:29 GMT

After reading this I'm glad it worked out and appreciate the full disclosure of info. I have to hold a beer up and cheers to you for pulling a CLI request after reinstatement .

Re: Chase Shutdown my credit card (CSR) How to get reinstated?

Anonymous — Sun, 25 Oct 2020 05:54:34 GMT

Well, I was at $22,600 , now I'm at $6100...

It was probably only decreased because of the inaccuracies on my credit report which are now fixed so I thought asking for a CLI was justifiable.

Seems like Chase is also very balance sensitive.

I called underwriting and spoke to some guy. I have pretty good Experian score which is 730, 2 inquiries, and about 33% Utilization. No Negatives.

He wanted to know why I ran my Chase card to $18,000 in February. I told him times were tough but I worked through it and as you can see my balance is now only $2,000.

I had a pretty high balance on my US Bank card which he questioned and I said I was just transferring a lot of spend on my Chase to the US Bank card. I then said I can make a payment if necessary.

He put me on hold for 4 minutes and I was Denied. I thought I had a chance.

He did hint at the fact that my US Bank was high and I asked if I paid it off would that be better. Hes like I cant give that kind of advice because its due to credit limits but it will help. You have 30 days to call us and reconsider as well.

I'm going to pay my US Bank card down to like $1,000 or lower. See if this works and call back lol.

Re: Chase Shutdown my credit card (CSR) How to get reinstated?

blindambition — Sun, 25 Oct 2020 14:46:48 GMT

@Anonymous wrote:
Well, I was at $22,600 , now I'm at $6100...

It was probably only decreased because of the inaccuracies on my credit report which are now fixed so I thought asking for a CLI was justifiable.

Seems like Chase is also very balance sensitive.

I called underwriting and spoke to some guy. I have pretty good Experian score which is 730, 2 inquiries, and about 33% Utilization. No Negatives.

He wanted to know why I ran my Chase card to $18,000 in February. I told him times were tough but I worked through it and as you can see my balance is now only $2,000.

I had a pretty high balance on my US Bank card which he questioned and I said I was just transferring a lot of spend on my Chase to the US Bank card. I then said I can make a payment if necessary.

He put me on hold for 4 minutes and I was Denied. I thought I had a chance.

He did hint at the fact that my US Bank was high and I asked if I paid it off would that be better. Hes like I cant give that kind of advice because its due to credit limits but it will help. You have 30 days to call us and reconsider as well.

I'm going to pay my US Bank card down to like $1,000 or lower. See if this works and call back lol.

Congrats on your reinstatement. Good luck on recon! Chase doesn't like high balance carry, so when USBank reports lower, a much better position for you to ask.

Re: Chase Shutdown my credit card (CSR) How to get reinstated?

SouthJamaica — Sun, 25 Oct 2020 15:39:20 GMT

@Anonymous wrote:
YAY! Chase just called me and had my account reinstated!!!

She was super nice and understoof my situation perfectly.

Although I did take a hard pull and was denied for a CLI Its okay, will try to recon this.

Does reconning CLI work?

Don't try to recon the CLI. Just be happy you got your account back.

Re: Chase Shutdown my credit card (CSR) How to get reinstated?

Loquat — Sun, 25 Oct 2020 16:24:49 GMT

@Anonymous wrote:
Well, I was at $22,600 , now I'm at $6100...

It was probably only decreased because of the inaccuracies on my credit report which are now fixed so I thought asking for a CLI was justifiable.

Seems like Chase is also very balance sensitive.

I called underwriting and spoke to some guy. I have pretty good Experian score which is 730, 2 inquiries, and about 33% Utilization. No Negatives.

He wanted to know why I ran my Chase card to $18,000 in February. I told him times were tough but I worked through it and as you can see my balance is now only $2,000.

I had a pretty high balance on my US Bank card which he questioned and I said I was just transferring a lot of spend on my Chase to the US Bank card. I then said I can make a payment if necessary.

He put me on hold for 4 minutes and I was Denied. I thought I had a chance.

He did hint at the fact that my US Bank was high and I asked if I paid it off would that be better. Hes like I cant give that kind of advice because its due to credit limits but it will help. You have 30 days to call us and reconsider as well.

I'm going to pay my US Bank card down to like $1,000 or lower. See if this works and call back lol.

You are a brave soul OP. To call Chase and question your credit limit while having 33% utilization reporting takes guts.