topic Re: Shop through Chase in Credit Cards

Shop through Chase

Anonymous — Wed, 10 Feb 2021 15:36:42 GMT

Just did this a few days ago with my Freedom Flex, first time in a few years. The visit shows up, but no order is recorded, although my credit card has been charged and the order arrived. Just spent far too long talking to the CSR and supervisor. I'm looking for 82 UR, or a massive $1.23 with the Reserve, so 45 minutes was too long, especially with no success yet!

I find a number of threads complaining around 2015, have people been more successful with this lately?

Re: Shop through Chase

Remedios — Wed, 10 Feb 2021 15:59:39 GMT

@Anonymous wrote:
Just did this a few days ago with my Freedom Flex, first time in a few years. The visit shows up, but no order is recorded, although my credit card has been charged and the order arrived. Just spent far too long talking to the CSR and supervisor. I'm looking for 82 UR, or a massive $1.23 with the Reserve, so 45 minutes was too long, especially with no success yet!

I find a number of threads complaining around 2015, have people been more successful with this lately?

I did shop through Chase a few times. Took about a week for URs to show up

Re: Shop through Chase

Citylights18 — Wed, 10 Feb 2021 17:20:38 GMT

It varies as sometimes Shop through Chase notifies you about the points instantly and in other cases it can take several days.

Rakuten I find is more instantenous/reliable. If they do miss a charge you can input the totals you paid into a bot and they'll add the points into your account.

Chase's portal has quite a few steps to it and won't trigger unless everything is performed right.

Re: Shop through Chase

TSlop — Thu, 11 Feb 2021 04:10:10 GMT

I've used it multiple times and Im not sure it was ever instant for me. It seems to take up to 2 weeks before acknowledging it. With that being said, I haven't ever had one go missing.

Re: Shop through Chase

DeschutesMyVaronis — Thu, 11 Feb 2021 04:45:34 GMT

If it still doesn't show up, I'd recommend sending a secured message via Chase portal rather than calling. I've had it happen where points didn't show up a couple of times and support credited me the points after the fact.

Re: Shop through Chase

Anonymous — Thu, 11 Feb 2021 05:05:10 GMT

@DeschutesMyVaronis wrote:
If it still doesn't show up, I'd recommend sending a secured message via Chase portal rather than calling. I've had it happen where points didn't show up a couple of times and support credited me the points after the fact.

Yes, I realized later secure messaging was going to be easier (the instructions tell you to call, but...) It was annoying to be told twice, once by CSR and once by supervisor, that the charge had posted to my cc account. Yes, I know, and the stuff is here, not my point!

Re: Shop through Chase

Remedios — Thu, 11 Feb 2021 05:08:24 GMT

@Anonymous wrote:
@DeschutesMyVaronis wrote:
If it still doesn't show up, I'd recommend sending a secured message via Chase portal rather than calling. I've had it happen where points didn't show up a couple of times and support credited me the points after the fact.
Yes, I realized later secure messaging was going to be easier (the instructions tell you to call, but...) It was annoying to be told twice, once by CSR and once by supervisor, that the charge had posted to my cc account. Yes, I know, and the stuff is here, not my point!

You said : "People who call when they don't have to are raising cost for the rest of us"

Yup, you said that. You did.

You did.

Re: Shop through Chase

Anonymous — Thu, 11 Feb 2021 05:19:36 GMT

@Remedios wrote:
@Anonymous wrote:
@DeschutesMyVaronis wrote:
If it still doesn't show up, I'd recommend sending a secured message via Chase portal rather than calling. I've had it happen where points didn't show up a couple of times and support credited me the points after the fact.
Yes, I realized later secure messaging was going to be easier (the instructions tell you to call, but...) It was annoying to be told twice, once by CSR and once by supervisor, that the charge had posted to my cc account. Yes, I know, and the stuff is here, not my point!
You said : "People who call when they don't have to are raising cost for the rest of us"

Yup, you said that. You did.

You did.

Well, someone using my user id did anyway! OK, it was probably me, but THIS time there are 81 URs at stake! Well worth 45 mins of their time to maybe fix.

Don't be too surprised if they add an AF to the Freedom Flex to compensate.

Re: Shop through Chase

Anonymous — Mon, 22 Feb 2021 17:50:51 GMT

Follow up: After my secure message was sent to another department, today I heard that the have agreed to give me 118 points (apparently later there was a 4x offer rather than the 3x I saw at the time). So 118 rather than the 81 I wanted.

So I closed all my Chase cards as I don't want to work with such an easily cowed issuer.

Re: Shop through Chase

gdale6 — Mon, 22 Feb 2021 18:19:43 GMT

Shop thru Chase sounds just as bad as Rakuten, the only cash back I ever get without having to contact them is Ebay, seems no one else I use bother to follow through.

Re: Shop through Chase

K-in-Boston — Mon, 22 Feb 2021 18:46:58 GMT

@gdale6 wrote:
Shop thru Chase sounds just as bad as Rakuten, the only cash back I ever get without having to contact them is Ebay, seems no one else I use bother to follow through.

Do you have any privacy plug-ins or browser options selected that may be blocking the cookies in the browser? I've been using Rakuten/Ebates for almost two years, have earned nearly 200k Membership Rewards through it, and haven't had to contact them a single time. Browser and cookie issues seem to be the most common issue with all shopping portals like Rakuten and Chase after things like using a promo code not found on the portal or adding items to the cart prior to beginning your shopping experience through the portal.

Re: Shop through Chase

Anonymous — Mon, 22 Feb 2021 19:30:52 GMT

@K-in-Boston wrote:
@gdale6 wrote:
Shop thru Chase sounds just as bad as Rakuten, the only cash back I ever get without having to contact them is Ebay, seems no one else I use bother to follow through.
Do you have any privacy plug-ins or browser options selected that may be blocking the cookies in the browser? I've been using Rakuten/Ebates for almost two years, have earned nearly 200k Membership Rewards through it, and haven't had to contact them a single time. Browser and cookie issues seem to be the most common issue with all shopping portals like Rakuten and Chase after things like using a promo code not found on the portal or adding items to the cart prior to beginning your shopping experience through the portal.

Yes, in the Chase case, it was probably an Adblock issue. With Rakuten/Ebates, I haven't had issues getting the credit from using the portal, but I did have to contact about the extra credit for using their card. But recently that has worked well.

Re: Shop through Chase

Remedios — Mon, 22 Feb 2021 20:10:27 GMT

@Anonymous wrote:
Follow up: After my secure message was sent to another department, today I heard that the have agreed to give me 118 points (apparently later there was a 4x offer rather than the 3x I saw at the time). So 118 rather than the 81 I wanted.

So I closed all my Chase cards as I don't want to work with such an easily cowed issuer.

Did you contact BBB yet?

I feel like you're skipping a lot of steps there

Re: Shop through Chase

Anonymous — Mon, 22 Feb 2021 20:25:35 GMT

@Remedios wrote:
@Anonymous wrote:
Follow up: After my secure message was sent to another department, today I heard that the have agreed to give me 118 points (apparently later there was a 4x offer rather than the 3x I saw at the time). So 118 rather than the 81 I wanted.

So I closed all my Chase cards as I don't want to work with such an easily cowed issuer.
Did you contact BBB yet?
I feel like you're skipping a lot of steps there

No. I did get an "associate" to use our normal protection racket proposal: "That's a nice shop you've got there, Chase. Pity if something happened. Caught fire, got broken into, customers die from carbon monoxide, you know...." But it turns out that unlike in the UK, shop is more of a verb than a noun, so they just laughed.

Re: Shop through Chase

Credit12Fico — Mon, 22 Feb 2021 22:10:51 GMT

@Anonymous wrote:
Follow up: After my secure message was sent to another department, today I heard that the have agreed to give me 118 points (apparently later there was a 4x offer rather than the 3x I saw at the time). So 118 rather than the 81 I wanted.

So I closed all my Chase cards as I don't want to work with such an easily cowed issuer.

You showed them!

For what's it's worth. My Shop With Chase experiences has been decent. Although different merchants seem to have different processing. When I buy online from Walmart, I'll get an email from Chase saying Congratulations "We're reviewing you order...." from such and such. For other merchants, there is no review email or much of anything, the points just post about 5 days later.

Re: Shop through Chase

gdale6 — Mon, 22 Feb 2021 22:14:24 GMT

@K-in-Boston wrote:
@gdale6 wrote:
Shop thru Chase sounds just as bad as Rakuten, the only cash back I ever get without having to contact them is Ebay, seems no one else I use bother to follow through.
Do you have any privacy plug-ins or browser options selected that may be blocking the cookies in the browser? I've been using Rakuten/Ebates for almost two years, have earned nearly 200k Membership Rewards through it, and haven't had to contact them a single time. Browser and cookie issues seem to be the most common issue with all shopping portals like Rakuten and Chase after things like using a promo code not found on the portal or adding items to the cart prior to beginning your shopping experience through the portal.

I dont block cookies but I do have double adblockers running. When I make the purchases I get notified that cashback will be added in xx days and its on record but the merchant never comes through or that is what I have been told.