topic How does US Bank site and app work for you? in Credit Cards

How does US Bank site and app work for you?

Jojo567 — Wed, 17 Feb 2021 20:44:17 GMT

So I been using the cash+ for a couple weeks and it seems good. However the site and app seem horrible so far. For example, in the app I can't activate some notifications and some like purchase notifications turn themselves off. On the website I can't delete messages and most importantly when I try to redeem rewards I get a endless loading screen. Do anyone else experience this problem? Any tips to correct them?

Re: How does US Bank site and app work for you?

shmacckk — Wed, 17 Feb 2021 20:59:47 GMT

Yea the app is bad.

They need to redo that and their website as well.

Re: How does US Bank site and app work for you?

Jojo567 — Wed, 17 Feb 2021 21:44:50 GMT

It's ridiculous that a major bank would have problems like this.

Re: How does US Bank site and app work for you?

Remedios — Wed, 17 Feb 2021 22:23:49 GMT

I don't have any issues with app or website.

Website isn't exactly a marvel of modern technology, but it works just fine.

What you're describing sounds more like a problem with devices you are using.

Re: How does US Bank site and app work for you?

K-in-Boston — Wed, 17 Feb 2021 22:38:29 GMT

Their app and website were very recently redesigned. I definitely have no issues using either the website or the app. The sole two things I could nitpick about are that the statement closing dates are not in an obvious location, and that while Cash+ rewards balances appear in the app I don't see any way to actually redeem them on the app (this feature was recently added to Altitude Reserve, so it may be coming to Cash+ unless I am just missing it). I know where to find the former, and I redeem rewards on the website anyway so the latter doesn't even apply to me.

I turned notifications on for each card when I first got them in 2017 and 2018 and they've continued to work. I usually get push notifications from US Bank when using Apple Pay for AR before the credit card machine even does its thing in a store.

Re: How does US Bank site and app work for you?

dragontears — Thu, 18 Feb 2021 00:10:26 GMT

@K-in-Boston wrote:
Their app and website were very recently redesigned. I definitely have no issues using either the website or the app. The sole two things I could nitpick about are that the statement closing dates are not in an obvious location, and that while Cash+ rewards balances appear in the app I don't see any way to actually redeem them on the app (this feature was recently added to Altitude Reserve, so it may be coming to Cash+ unless I am just missing it). I know where to find the former, and I redeem rewards on the website anyway so the latter doesn't even apply to me.

I turned notifications on for each card when I first got them in 2017 and 2018 and they've continued to work. I usually get push notifications from US Bank when using Apple Pay for AR before the credit card machine even does its thing in a store.

Same for me, no issues with the app or website. It is not fancy but it is functional.

Endless loading of a website might be a browse issue, have you tried clearing the cookies or cache?

Re: How does US Bank site and app work for you?

2ski — Thu, 18 Feb 2021 00:19:33 GMT

@Jojo567 wrote:
So I been using the cash+ for a couple weeks and it seems good. However the site and app seem horrible so far. For example, in the app I can't activate some notifications and some like purchase notifications turn themselves off. On the website I can't delete messages and most importantly when I try to redeem rewards I get a endless loading screen. Do anyone else experience this problem? Any tips to correct them?

You might want to try a different browser. Sometimes that works for me when websites are glitchy.

Re: How does US Bank site and app work for you?

GrandBaker — Thu, 18 Feb 2021 00:28:40 GMT

No issues since they recently redesigned their app. I barely use their website (or any of them) but never really had any issues.

Re: How does US Bank site and app work for you?

noobody — Thu, 18 Feb 2021 05:03:35 GMT

Their APP needs a real phone number to sign on, since I am stuck overseas, google voice is not working with US Bank.

I can NOT use chrome on the PC for the past couple of weeks, the sign-on page just won't show up, might need some tweaking on Chrome or whatever.

Have to Edge browser on PC to sign-on US bank

Re: How does US Bank site and app work for you?

2ski — Thu, 18 Feb 2021 05:07:15 GMT

@noobody wrote:
Their APP needs a real phone number to sign on, since I am stuck overseas, google voice is not working with US Bank.
I can NOT use chrome for the past couple of weeks, the sign-on page just won't show up, might need some tweaking on Chrome or whatever.
Have to use sign-on US bank with Edge browser.

Might be an IP security thing if you are outside the united states. If Edge doesn't work get a cheap VPN and login from the U.S.