topic Re: Amex verified phone verification? in Credit Cards

Amex verified phone verification?

Anonymous — Sat, 24 Apr 2021 01:59:47 GMT

So, here's my Friday evening story. I accidentally made a payment on my Amex that didn't go through due to insufficient funds. Oops! When I received the email today, I contacted them and offered to immediately make the payment from my main account. The rep explained the system automatically will try again in 5 days so as long as I can put the money into the account by then it'll be all good. Then he proceeds to verify all of my account information! Whyyy? Annual Income, name of my employer, length of time on my job, email address, asking me for additional phone numbers. Has anyone else experienced this? I'm concerned that my internal ranking may be impacted. Obviously, I didn't mean to make the bad payment, I did however; already make an on time payment for the bill and this extra payment was just to zero out my balance before it's reported. Please share any thoughts?

Re: Amex verified phone verification?

Remedios — Sat, 24 Apr 2021 01:47:24 GMT

I don't know what you mean by "some kind of list", but you can expect to be on a naughty list for returned payment, even if you made one prior to the one that resulted in insufficient funds.

Best you can do is make sure there is enough money in the account if/when they attempt again and don't be surprised if you get a cold shoulder from Amex for a while.

Let's put it this way, while a payment that's a few days late is pretty bad, returned payment is worse.

Whether any AA will result from this, that's impossible to tell, but if nothing happens in the next couple of weeks, limit/card will probably be okay.

Re: Amex verified phone verification?

Anonymous — Sat, 24 Apr 2021 02:02:18 GMT

@Remedios It makes sense. I'll wait and see about AA which would definitely be all on me. I got a prettying big cli from them and downgraded my card to a no annual fee.

Re: Amex verified phone verification?

Jnbmom — Sat, 24 Apr 2021 02:22:31 GMT

I agree with @Remedios

i had mistakenly put a wrong number in fmwhen setting up a payment account I was on their naughty list for well over a year every CLI denial mentioned that as one of the reasons

Re: Amex verified phone verification?

Remedios — Sat, 24 Apr 2021 02:23:53 GMT

Fingers crossed it's your one freebie as far as AA goes.

They will hold a grudge for a while, though

Re: Amex verified phone verification?

Remedios — Sat, 24 Apr 2021 02:26:25 GMT

@Jnbmom wrote:
I agree with @Remedios

i had mistakenly put a wrong number in fmwhen setting up a payment account I was on their naughty list for well over a year every CLI denial mentioned that as one of the reasons

If I cannot copy/paste, I have my daughter do it for me. I am capable of transposing a single digit

Re: Amex verified phone verification?

Jnbmom — Sat, 24 Apr 2021 02:28:19 GMT

@Remedios wrote:
@Jnbmom wrote:
I agree with @Remedios

i had mistakenly put a wrong number in fmwhen setting up a payment account I was on their naughty list for well over a year every CLI denial mentioned that as one of the reasons
If I cannot copy/paste, I have my daughter do it for me. I am capable of transposing a single digit

Yes totally on me I know 😳 should really look harder for my darn reading glasses

Re: Amex verified phone verification?

Anonymous — Sat, 24 Apr 2021 02:40:53 GMT

We shall see...I havent been perfect. I paid my card late after 8pm on the due date and they charged a $40 late fee. I had already had a few late fees waived. Late = after 8pm on due date. That's why I now auto pay a small amount before the due date.

Re: Amex verified phone verification?

Remedios — Sat, 24 Apr 2021 02:47:03 GMT

@Anonymous thats not going to work. I think at this point they might have concerns about income, since you already had a late payment followed by insufficient funds. I hope nothing changes for you, but I'd be really surprised if Amex simply moved on after both instances.

Wait and see, I guess. In the meanwhile, I'd use card sparingly. Don't give them an idea you're trying to run up balance.

Re: Amex verified phone verification?

Anonymous — Sat, 24 Apr 2021 03:04:00 GMT

@Remedios please explain what I'm doing incorrectly so I can improve. I'm definitely trying to get this credit thing right. I auto pay $100 before due date to make sure my payment is on time (minimum is never more than $100) I then pay the remaining statement balance before the cycle closes? I just want to check my bill and make sure all is good before instead of auto paying an entire bill.

Regardless, I felt he was scrutinizing me over the phone- so you may be right. I haven't falsified my income. I don't typically carry a balance.

Re: Amex verified phone verification?

simplynoir — Sat, 24 Apr 2021 03:17:58 GMT

@Jnbmom wrote:
@Remedios wrote:
@Jnbmom wrote:
I agree with @Remedios

i had mistakenly put a wrong number in fmwhen setting up a payment account I was on their naughty list for well over a year every CLI denial mentioned that as one of the reasons
If I cannot copy/paste, I have my daughter do it for me. I am capable of transposing a single digit
Yes totally on me I know 😳 should really look harder for my darn reading glasses

Since it's being discussed I have a pet peeve for some of the mobile banking apps

Why isn't it standard that the calculator-style numberpad shows up when typing number-only entries? It lowkey irritates me to get ready to key in the amount I want to pay and it shows the entire keyboard like I'm going to type out the amount like a check and add an emoji at the end to seal the deal 😐

Re: Amex verified phone verification?

Remedios — Sat, 24 Apr 2021 03:22:03 GMT

@Anonymous wrote:
@Remedios please explain what I'm doing incorrectly so I can improve. I'm definitely trying to get this credit thing right. I auto pay $100 before due date to make sure my payment is on time (minimum is never more than $100) I then pay the remaining statement balance before the cycle closes? I just want to check my bill and make sure all is good before instead of auto paying an entire bill.
Regardless, I felt he was scrutinizing me over the phone- so you may be right. I haven't falsified my income. I don't typically carry a balance.

Well, what you did wrong first time around is paid late. While there is a fee for that, fee doesn't solve it. It usually sets the little bell very close to ringing. There are only two reasons why someone would be late, they forgot or they didnt have funds available.

Thats why typically first time it happens earth doesn't shake. Some time in naughty chair to ensure consumer is absent minded versus struggling.

When consumer bounces payment next time, it helps computer make it its 1s and 0s that it's not forgetfulness, or at least it doesnt appear to be. They might decide to lower the limit, close the account, or do nothing.

I'd just give them time and space because at this point it's out of your hands.

You have three weeks (and a bit more) from the time statement closes till payment is due. You dont need to pay "something" then check.

Check it as soon as its available, then schedule payment somewhere around two weeks after the statement cut. If you do that, and funds are not available, you have plenty of time to cancel it yourself and pick a different date.

Also, while i wouldnt recomend this as standard backup, maybe its time to consdier paying from checking account that has overdraft protection. While it's not ideal, its less than paying a fee (or losing a card if you value it)

Re: Amex verified phone verification?

Remedios — Sat, 24 Apr 2021 03:30:55 GMT

@simplynoir wrote:
@Jnbmom wrote:
@Remedios wrote:
@Jnbmom wrote:
I agree with @Remedios

i had mistakenly put a wrong number in fmwhen setting up a payment account I was on their naughty list for well over a year every CLI denial mentioned that as one of the reasons
If I cannot copy/paste, I have my daughter do it for me. I am capable of transposing a single digit
Yes totally on me I know 😳 should really look harder for my darn reading glasses
Since it's being discussed I have a pet peeve for some of the mobile banking apps

Why isn't it standard that the calculator-style numberpad shows up when typing number-only entries? It lowkey irritates me to get ready to key in the amount I want to pay and it shows the entire keyboard like I'm going to type out the amount like a check and add an emoji at the end to seal the deal 😐

As dyslexic as I am, you can just imagine all the wrong emojis I'd end up with

Re: Amex verified phone verification?

simplynoir — Sat, 24 Apr 2021 03:42:42 GMT

@Remedios wrote:
@simplynoir wrote:
@Jnbmom wrote:
@Remedios wrote:
@Jnbmom wrote:
I agree with @Remedios

i had mistakenly put a wrong number in fmwhen setting up a payment account I was on their naughty list for well over a year every CLI denial mentioned that as one of the reasons
If I cannot copy/paste, I have my daughter do it for me. I am capable of transposing a single digit
Yes totally on me I know 😳 should really look harder for my darn reading glasses
Since it's being discussed I have a pet peeve for some of the mobile banking apps

Why isn't it standard that the calculator-style numberpad shows up when typing number-only entries? It lowkey irritates me to get ready to key in the amount I want to pay and it shows the entire keyboard like I'm going to type out the amount like a check and add an emoji at the end to seal the deal 😐
As dyslexic as I am, you can just imagine all the wrong emojis I'd end up with

The chicken emoji is your greatest enemy

Re: Amex verified phone verification?

NRB525 — Sat, 24 Apr 2021 08:20:28 GMT

@Anonymous wrote:
So, here's my Friday evening story. I accidentally made a payment on my Amex that didn't go through due to insufficient funds. Oops! When I received the email today, I contacted them and offered to immediately make the payment from my main account. The rep explained the system automatically will try again in 5 days so as long as I can put the money into the account by then it'll be all good. Then he proceeds to verify all of my account information! Whyyy? Annual Income, name of my employer, length of time on my job, email address, asking me for additional phone numbers. Has anyone else experienced this? I'm concerned that my internal ranking may be impacted. Obviously, I didn't mean to make the bad payment, I did however; already make an on time payment for the bill and this extra payment was just to zero out my balance before it's reported. Please share any thoughts?

My thoughts:

Are you trying to run All Zero Except One on your credit cards, while also sticking it to The Man by keeping all your "extra cash" in a savings account paying 0.01% APR and only moving funds to checking at the last minute? Or are you trying to run AZEO while living paycheck to paycheck?

Remedios correctly detailed the AMEX Borg thought process.

Re: Amex verified phone verification?

Anonymous — Sat, 24 Apr 2021 12:36:06 GMT

I got AAed by them recently and they asked for the same as well as income docs to reconsider AA

It does not feel positive

Re: Amex verified phone verification?

Anonymous — Sat, 24 Apr 2021 15:48:04 GMT

@Anonymous wrote:
@Remedios please explain what I'm doing incorrectly so I can improve. I'm definitely trying to get this credit thing right. I auto pay $100 before due date to make sure my payment is on time (minimum is never more than $100) I then pay the remaining statement balance before the cycle closes? I just want to check my bill and make sure all is good before instead of auto paying an entire bill.
Regardless, I felt he was scrutinizing me over the phone- so you may be right. I haven't falsified my income. I don't typically carry a balance.

I'm a little confused by this. You pay $100 and then pay the rest? Why? AX sends you a bill. Pay the bill. If you're in the habit of waiting until the last minute such things will happen, and you have a month to pay it. Also, based on what you're describing, maybe auto-pay isn't the best solution for you. Maybe better to look over what you have, what you have to pay, and how much time you have to pay it, and triage as needed. The additional complications you suggest are a scenario for exactly what you describe happened.

Of course, it's also possible that AX was just confirming your personal particulars as a security measure, as they do from time to time. I recently got an additional AX card and they held it up until I called and confirmed my address with them. I've only been with AX for 40 years and never missed a payment or paid anything less than the full amount, so their inquiry might be totally benign.

Re: Amex verified phone verification?

Anonymous — Sat, 24 Apr 2021 17:47:01 GMT

I'm not sure I get the whole pay once by due date then pay again later to zero out before reporting. You do know that generally the statement closes within 2 days of the payment due date right? Well at least on my Amex cards they do. So in theory you really only need to make one payment which is the "Statement Balance" by the due date, and the rest will take care of itself. If you're trying to remain AZEO why not just pay the "total balance' before the statemen cuts instead of doing a two step dance? Seems you're just maikng it more complicated than it needs to be, which appears to have cost you in this instance.

As an aside note i wonder how Amex would feel about that NSF knowing you have accessible funds in their Saving account? I know they're technically seperate entitites but it could possibly quell the "money issues" question if a person's payment disn't go through. I mean Amex is simply thinking you're possibly in financial trouble if you don't make the payment, because they apparently don't believe in mistakes and are likely uninterested in your dislexic excuse. lol I've never brought it up because I don't want them thinking i can't manage my own accounts.

Re: Amex verified phone verification?

Remedios — Sun, 25 Apr 2021 04:21:28 GMT

@Anonymous wrote:
I'm not sure I get the whole pay once by due date then pay again later to zero out before reporting. You do know that generally the statement closes within 2 days of the payment due date right? Well at least on my Amex cards they do. So in theory you really only need to make one payment which is the "Statement Balance" by the due date, and the rest will take care of itself. If you're trying to remain AZEO why not just pay the "total balance' before the statemen cuts instead of doing a two step dance? Seems you're just maikng it more complicated than it needs to be, which appears to have cost you in this instance.

As an aside note i wonder how Amex would feel about that NSF knowing you have accessible funds in their Saving account? I know they're technically seperate entitites but it could possibly quell the "money issues" question if a person's payment disn't go through. I mean Amex is simply thinking you're possibly in financial trouble if you don't make the payment, because they apparently don't believe in mistakes and are likely uninterested in your dislexic excuse. lol I've never brought it up because I don't want them thinking i can't manage my own accounts.

Money in savings is irrelevant, not only because "different department" but because you could default today and they cannot seize funds to pay themselves.

It's a dog and a pony show at best.

Also, OP never mentioned dyslexia nor did they use it as an excuse, in fact, they made no excuses.

Re: Amex verified phone verification?

Credit4Growth — Sun, 25 Apr 2021 06:11:55 GMT

@Remedios wrote:
@Anonymous wrote:
I'm not sure I get the whole pay once by due date then pay again later to zero out before reporting. You do know that generally the statement closes within 2 days of the payment due date right? Well at least on my Amex cards they do. So in theory you really only need to make one payment which is the "Statement Balance" by the due date, and the rest will take care of itself. If you're trying to remain AZEO why not just pay the "total balance' before the statemen cuts instead of doing a two step dance? Seems you're just maikng it more complicated than it needs to be, which appears to have cost you in this instance.

As an aside note i wonder how Amex would feel about that NSF knowing you have accessible funds in their Saving account? I know they're technically seperate entitites but it could possibly quell the "money issues" question if a person's payment disn't go through. I mean Amex is simply thinking you're possibly in financial trouble if you don't make the payment, because they apparently don't believe in mistakes and are likely uninterested in your dislexic excuse. lol I've never brought it up because I don't want them thinking i can't manage my own accounts.
Money in savings is irrelevant, not only because "different department" but because you could default today and they cannot seize funds to pay themselves.
It's a dog and a pony show at best.

Also, OP never mentioned dyslexia nor did they use it as an excuse, in fact, they made no excuses.

In CC applications I thought differently. Based on my experience from contracst I have read, I thought most FI have within their fine print the ability to use a consumers assets (funds) placed into depository account, at the said FI, to repay any outstanding debts owed... upon default by the consumer.

🤔 Am I totally off with what I am trying to recall from memory or does anyone think this sounds plausible?