topic Re: Managing Relationship with Amex in Credit Cards

Managing Relationship with Amex

VanderSnoot — Fri, 23 Apr 2021 18:16:38 GMT

Amex has let me know that I'm in the doghouse with them. I canceled a card before the AF hit (I know better; it was nerves at the beginning of the pandemic), and while they approved a subsequent card, they gave me a small CL ($1k vs. $20-25k with my other Amex cards). Do I need to do anything special to repair this relationship? How will I know when I'm out of the doghouse?

Re: Managing Relationship with Amex

Kforce — Fri, 23 Apr 2021 19:25:16 GMT

@VanderSnoot wrote:
Do I need to do anything special to repair this relationship?
Bribe an "Amex" programmer to remove the "doghouse" flag. or
wait a long time.
How will I know when I'm out of the doghouse?.
When they start approving CL increases.

Re: Managing Relationship with Amex

coldfusion — Fri, 23 Apr 2021 20:28:05 GMT

@VanderSnoot wrote:
Do I need to do anything special to repair this relationship?

Spend regularly and PIF. Rinse and repeat. If you keep it up they will forgive what they see as you having sinned.

Re: Managing Relationship with Amex

AverageJoesCredit — Fri, 23 Apr 2021 20:43:20 GMT

@VanderSnoot wrote:
Amex has let me know that I'm in the doghouse with them. I canceled a card before the AF hit (I know better; it was nerves at the beginning of the pandemic), and while they approved a subsequent card, they gave me a small CL ($1k vs. $20-25k with my other Amex cards). Do I need to do anything special to repair this relationship? How will I know when I'm out of the doghouse?

Is it possible you are at Max with them in regards to income?. If you have various 20-25k cards, doesnt mean every card you get from them will be the same. Just a thought.

Re: Managing Relationship with Amex

VanderSnoot — Fri, 23 Apr 2021 21:08:55 GMT

Should I request a CLI? I'm well past 61 days, but it hadn't occured to me. I figured I'd hang my head for a year or two and not putz around with Amex or this card.

Re: Managing Relationship with Amex

Anonymous — Fri, 23 Apr 2021 22:06:13 GMT

Doesn't 61 day CLI only apply to the first ever card you had with them?

Also, as Joe already mentioned upthread you may be at their ceiling having other cards with higher limits. That's where I am right now, based on my icome if I were to apply for another revolver it would very likely be less than $1,500 because of my CL's on other cards. The last CLI was also not very high.

Re: Managing Relationship with Amex

VanderSnoot — Fri, 23 Apr 2021 22:19:02 GMT

I'm not at an income ceiling. I didn't respond to AJ's point in the hope that we could slide past it, so I wouldn't be seen as contributing to the income bragging that sometimes occurs on this site.

Re: Managing Relationship with Amex

FinStar — Fri, 23 Apr 2021 22:25:07 GMT

How many AmEx revolving cards do you currently have - personal and biz? What is the aggregate exposure on all of your AmEx revolvers, (excluding charge cards & POT)? When was the last time you requested a CLI on any of them? Which card did you close before the 12 months were up - was it a charge card or revolver - AND did you collect a SUB on that card?

Re: Managing Relationship with Amex

VanderSnoot — Fri, 23 Apr 2021 23:39:40 GMT

@FinStar wrote:
How many AmEx revolving cards do you currently have - personal and biz? 3
What is the aggregate exposure on all of your AmEx revolvers, (excluding charge cards & POT)? $41k
When was the last time you requested a CLI on any of them? Never
Which card did you close before the 12 months were up - was it a charge card or revolver - AND did you collect a SUB on that card? Revolver; Delta Gold; Yes, but didn't use and wasn't clawed back when PCed to Delta Blue

Re: Managing Relationship with Amex

jdbkiang — Fri, 23 Apr 2021 23:49:30 GMT

@VanderSnoot wrote:
Should I request a CLI? I'm well past 61 days, but it hadn't occured to me. I figured I'd hang my head for a year or two and not putz around with Amex or this card.

This is the route I'd recommend. It doesn't hurt to ask for one, especially since there's no HP.

Re: Managing Relationship with Amex

AverageJoesCredit — Sat, 24 Apr 2021 00:16:23 GMT

@VanderSnoot wrote:
I'm not at an income ceiling. I didn't respond to AJ's point in the hope that we could slide past it, so I wouldn't be seen as contributing to the income bragging that sometimes occurs on this site.

Im sorry, nowhere in my post did i mention income bragging rights. Bringing up income in relation to ones limits with any lender is a valid point imo and can affect one getting further cli or upcoming approvals. As per you post, i cannot discern, nor others, how many Amex cards you have or what limits. Even the wealthiest here have their limits so....if i overstepped my bounds, apologies.

Re: Managing Relationship with Amex

VanderSnoot — Sat, 24 Apr 2021 02:46:13 GMT

It's a fair point, AJ, it just doesn't apply here.

Is it worth asking for a CLI or should I just wait until the 2 year mark (will likely PC then as well)? They've allowed me slight overages (as is common) and I PIF promptly.

Re: Managing Relationship with Amex

FinStar — Sat, 24 Apr 2021 02:50:18 GMT

@VanderSnoot wrote:
@FinStar wrote:
How many AmEx revolving cards do you currently have - personal and biz? 3
What is the aggregate exposure on all of your AmEx revolvers, (excluding charge cards & POT)? $41k
When was the last time you requested a CLI on any of them? Never
Which card did you close before the 12 months were up - was it a charge card or revolver - AND did you collect a SUB on that card? Revolver; Delta Gold; Yes, but didn't use and wasn't clawed back when PCed to Delta Blue

Ok - thanks for the DPs @VanderSnoot.

On the plus side, the SUB wasn't clawed back with the PC/downgrade, but I think it's possible that AmEx can eventually warm up to you in time -- it's anyone's guess how long, though. You can try for the CLI (since it's SP), and perhaps that can provide a barometer on things, depending on the outcome.

Optionally, you can reallocate limits around on your current cards (once per 30 calendar days) -- if you prefer -- until a CLI occurs.

Re: Managing Relationship with Amex

805orbust — Sat, 24 Apr 2021 04:41:16 GMT

The simple answer from what I've gathered over the years is: Time.

Re: Managing Relationship with Amex

VanderSnoot — Sat, 24 Apr 2021 09:43:21 GMT

@FinStar wrote:
On the plus side, the SUB wasn't clawed back with the PC/downgrade, but I think it's possible that AmEx can eventually warm up to you in time -- it's anyone's guess how long, though. You can try for the CLI (since it's SP), and perhaps that can provide a barometer on things, depending on the outcome.

Optionally, you can reallocate limits around on your current cards (once per 30 calendar days) -- if you prefer -- until a CLI occurs.

Yes, I suspect the low SL was merely a warning shot. They've also approved a charge card (in addition to the low SL cobranded card) since the offending PC, and my hope is that two years of honorable service is sufficient to get back into their good graces. (No, I haven't tested the charge card's limits, as I've kept purchases and balances low out of respect for our impaired relationship).

As I don't need a higher limit, I will wait the two years and then test the waters.

Re: Managing Relationship with Amex

Anonymous — Sat, 24 Apr 2021 13:34:43 GMT

@VanderSnoot wrote:
I'm not at an income ceiling. I didn't respond to AJ's point in the hope that we could slide past it, so I wouldn't be seen as contributing to the income bragging that sometimes occurs on this site.

This almost has the same impact! ("If I mentioned my huge income it would be seen as bragging so I won't. Really") Probably not your intention, but....

Re: Managing Relationship with Amex

W261w261 — Sat, 24 Apr 2021 14:23:50 GMT

<Optionally, you can reallocate limits around on your current cards (once per 30 calendar days) -- if you prefer -- until a CLI occurs>

Couple of things: I've had an EDP for 4 yrs with Amex, and was last turned down for a CLI in late January. My score has increased to 690 since then, so last week I tried again. Denied, because I needed to have waited 90 days between asks,so they said. In another couple of weeks I'll try again, will post here if I remember.

Also, I applied and was approved for Thurs+Fri for 2 new cards, Gold & Delta Skymiles Reserve. The Gold is not a revolver, of course, but the Delta has a $5k limit. Is it possible to take say $1k from the Delta limit and put it on my EDP? That would be a big help.

Re: Managing Relationship with Amex

FinStar — Sat, 24 Apr 2021 15:57:20 GMT

@W261w261 wrote:
<Optionally, you can reallocate limits around on your current cards (once per 30 calendar days) -- if you prefer -- until a CLI occurs>

Couple of things: I've had an EDP for 4 yrs with Amex, and was last turned down for a CLI in late January. My score has increased to 690 since then, so last week I tried again. Denied, because I needed to have waited 90 days between asks,so they said. In another couple of weeks I'll try again, will post here if I remember.

Also, I applied and was approved for Thurs+Fri for 2 new cards, Gold & Delta Skymiles Reserve. The Gold is not a revolver, of course, but the Delta has a $5k limit. Is it possible to take say $1k from the Delta limit and put it on my EDP? That would be a big help.

Specific to the CL reallocation, and not to hijack the OP's thread/topic, once you receive/activate Delta Reserve, give it a few days and see whether the system allows the limit to be moved around.

Re: Managing Relationship with Amex

Anonymous — Sat, 24 Apr 2021 17:26:09 GMT

Okay so they're probably not connected in nay way, but I was on their naughty list for a spell for SUB eligibility and over time I was able to get one with a new app. So it essentially just takes time, I'm guessing your experience was rather recent then? It seems perhaps you might have to give it 12 months of good usage to get out of that dog house, if a CLI at 6 months doesn't/hasn't worked.

Like I said i don't know if they treat SUB chasers the same as early closures to avoid AF, probably two totally different dog houses. lol

Altough "time" does seem to be the recurring theme for most of their infractions.

Re: Managing Relationship with Amex

VanderSnoot — Sat, 24 Apr 2021 19:59:02 GMT

@Anonymous wrote:
Okay so they're probably not connected in nay way, but I was on their naughty list for a spell for SUB eligibility and over time I was able to get one with a new app. So it essentially just takes time, I'm guessing your experience was rather recent then? It seems perhaps you might have to give it 12 months of good usage to get out of that dog house, if a CLI at 6 months doesn't/hasn't worked.

Like I said i don't know if they treat SUB chasers the same as early closures to avoid AF, probably two totally different dog houses. lol
Altough "time" does seem to be the recurring theme for most of their infractions.

Thanks for the timeline. Time heals all wounds with Amex, but it's more helpful to have a sense of how much time. Maybe at 6 months or 1 year I'll ask for a CLI just to gauge. I don't have a specific goal I'm targeting; I just want the certainty of knowing where I stand.