topic Re: Amex pre Qualify offer Error in the name section in Credit Cards

Amex pre Qualify offer Error in the name section

Jccflat — Sun, 09 May 2021 04:33:46 GMT

My daughter just tried applying for a Amex platinum and checked the pre-qualify and she has an offer for one 125,000 points

Now after putting her first and last name by the application to applying it keeps coming up The information provided does not match our records which is strange

on the name section

We tried a few times is there anything that could be done?

Re: Amex pre Qualify offer Error in the name section

FinStar — Sun, 09 May 2021 08:29:18 GMT

Is she currently an AmEx cardholder or first time applicant? Do y'all share the same PC or device?

Re: Amex pre Qualify offer Error in the name section

Jccflat — Sun, 09 May 2021 10:39:44 GMT

She was over 15 years ago a Amex card holder ,

tried on different devices it didn't change the problem

Re: Amex pre Qualify offer Error in the name section

Jccflat — Sun, 09 May 2021 10:47:44 GMT

Update she managed ans was approved it's was her first name was spelled diff 15 years ago

Re: Amex pre Qualify offer Error in the name section

Remedios — Sun, 09 May 2021 13:42:22 GMT

Since issue was resolved, this thread is closed for additional messages.