topic Re: Chase Rewards not triggering for qualifying purchase and support is ineffectual in Credit Cards

Chase Rewards not triggering for qualifying purchase and support is ineffectual

lyTENciL — Sun, 18 Jul 2021 22:43:39 GMT

Has anyone had success getting help with Chase Offer or Shop through Chase rewards not triggering?

I've tried secure message and they just tell me that I didn't activate the offer before the purchase. But I certainly did, because I've done these offers and know how they work. The "mistake" I made was probably not waiting long enough (24h?) for offer activation to register in their system.

The other reward that didn't trigger was a Shop through Chase, where you link out to a retailer. I did everything on my end to ensure it would activate. Turned off ad blockers, made sure tracking cookies were enabled, completed purchase in one session. Still didn't trigger.

The only other time I've had problems with rewards was one transaction on my Discover last year, and they painlessly fixed it for me. This experience is really souring me to Chase.

Re: Chase Rewards not triggering for qualifying purchase and support is ineffectual

Remedios — Sun, 18 Jul 2021 23:59:00 GMT

I've activated chase offers while in the store, never an issue.

Shop through chase always worked, though waiting is a bit longer, but it always happened.

Re: Chase Rewards not triggering for qualifying purchase and support is ineffectual

ChargedUp — Mon, 19 Jul 2021 00:08:19 GMT

So far I haven't had any issue with rewards posting, though they're not always immediate. I've had an email pop up maybe a week later saying I used an offer and the credit was there at that point. No problems with Shop Through Chase either.

Re: Chase Rewards not triggering for qualifying purchase and support is ineffectual

simplynoir — Mon, 19 Jul 2021 00:12:00 GMT

I'll echo that it might just take longer than usual

Have this same problem with friend/biz referrals posting. Some referral bonuses get applied in less than a week after approval, others might take a statement cycle before I see the points in my account and this is accounting for instant approvals

Re: Chase Rewards not triggering for qualifying purchase and support is ineffectual

CreditCuriosity — Mon, 19 Jul 2021 00:12:14 GMT

Agree they dont post immediately, but will post

Re: Chase Rewards not triggering for qualifying purchase and support is ineffectual

CBartowski — Mon, 19 Jul 2021 01:05:37 GMT

I just used one of mine and it posted in 4 days with an immedaite email notifying me I had earned it.

Re: Chase Rewards not triggering for qualifying purchase and support is ineffectual

lyTENciL — Mon, 19 Jul 2021 03:29:32 GMT

@Remedios wrote:
I've activated chase offers while in the store, never an issue.
Shop through chase always worked, though waiting is a bit longer, but it always happened.

I'm curious how long your Shop Through Chase takes to post, on average? My transaction was approximately 4 weeks ago, so perhaps I will see the points with next statement? The reps don't remark on a record of it pending, but idk if they can see that type of info.

The Chase Offer concerns me because it disappeared from my Activated tab once it expired and does not appear in Redeemed. That one required two transactions, the second of which only posted ~2 weeks ago. The secure message agent said it wasn't activated, but perhaps they don't have the correct info and are giving me a default explanation.

Re: Chase Rewards not triggering for qualifying purchase and support is ineffectual

Remedios — Mon, 19 Jul 2021 03:32:23 GMT

@lyTENciL wrote:
@Remedios wrote:
I've activated chase offers while in the store, never an issue.
Shop through chase always worked, though waiting is a bit longer, but it always happened.
I'm curious how long your Shop Through Chase takes to post, on average? My transaction was approximately 4 weeks ago, so perhaps I will see the points with next statement? The reps don't remark on a record of it pending, but idk if they can see that type of info.

The Chase Offer concerns me because it disappeared from my Activated tab once it expired and does not appear in Redeemed. That one required two transactions, the second of which only posted ~2 weeks ago. The secure message agent said it wasn't activated, but perhaps they don't have the correct info and are giving me a default explanation.

Anywhere between 3 - 6 weeks for shop through Chase.

Just a thought...maybe you added it on one chase card and tried using it with the other one?

I did that once thinking it was on CSR, it wasnt

Re: Chase Rewards not triggering for qualifying purchase and support is ineffectual

lyTENciL — Mon, 19 Jul 2021 03:59:57 GMT

I definitely put it in the right card, though that's a good thought.

I messed up the timeline a bit: Shop through Chase was 7 weeks ago - rep said I hadn't completed transaction in same session (I did) but maybe that's boilerplate response. So a shred of hope left on that one.

Chase Offer final transaction was 3 weeks ago. I guess I won't worry too much just yet. That one is a statement credit I believe so I will see if it posts this next statement.

Thanks for the replies!

Re: Chase Rewards not triggering for qualifying purchase and support is ineffectual

LawStudentCivilis — Mon, 19 Jul 2021 15:06:32 GMT

OP call customer service. I had them immediately credit me shop through Chase points once the rep reviewed the qualifying purchase. Initially I did not know CSR's had that type of discretion/ability.

Re: Chase Rewards not triggering for qualifying purchase and support is ineffectual

Anonymous — Mon, 19 Jul 2021 17:43:54 GMT

@LawStudentCivilis wrote:
OP call customer service. I had them immediately credit me shop through Chase points once the rep reviewed the qualifying purchase. Initially I did not know CSR's had that type of discretion/ability.

Completely agree. I've had a couple of purchases via Shop through Chase at OfficeDepot only give me 1x UR when the portal stated 2x. I try to be patient and give it a month, but after that, I usually call in and they fix the issue. Just be sure to read the T&C before purchases because, at OfficeDepot at least, you won't qualify for the bonus UR points if you use a coupon code or other discount not from Chase.

Re: Chase Rewards not triggering for qualifying purchase and support is ineffectual

lyTENciL — Tue, 03 Aug 2021 23:15:10 GMT

Well I was finally able to get someone to verify that I did meet the Chase offer conditions and should be receiving the statement credit. This was after two different reps responded with messages that I did not qualify. Frustrating but I remained kind yet persistent. I am still seeking resolution on the Shop through Chase. Both of these offers were for the same retailer, with unusually high reward value, so I wonder if that's a factor.

When I call in, I only ever get someone who says they are forwarding my concern and I will hear back by mail in 10 business days. I never hear back by any channel.

I'm probably done with Chase rewards offers after these.

Re: Chase Rewards not triggering for qualifying purchase and support is ineffectual

Citylights18 — Wed, 04 Aug 2021 14:15:23 GMT

Shop through Chase is real sensitive. I tend to decide exactly what I want and then go through the portal with no outside clicks in between.

Rakuten I find has more and better offers with regard to shopping portal points. I have an AMEX card connected and tend to use just that.

Re: Chase Rewards not triggering for qualifying purchase and support is ineffectual

lyTENciL — Thu, 05 Aug 2021 00:29:22 GMT

Yes, I expected it would be sensitive and easy to accidentally mess up. I had all adblocking turned off, VPN disabled, tracking cookies enabled and completed everything in one session.

The good news is after half dozen secure messages and three phone calls, someone finally was able to confirm that I'd met the Shop through Chase requirements and credited my points. This all took approximately 9 weeks.

Re: Chase Rewards not triggering for qualifying purchase and support is ineffectual

FalconSteve — Thu, 05 Aug 2021 23:08:24 GMT

I would try calling, Chase online support is not great

Re: Chase Rewards not triggering for qualifying purchase and support is ineffectual

lyTENciL — Mon, 09 Aug 2021 13:19:45 GMT

@FalconSteve wrote:
I would try calling, Chase online support is not great

Normally I agree, but in this case both resolutions came via secure message. Phone support was unable to help. Just promised me an escalation and mailed response in 10 business days, which never came.