topic Re: DoubleCash to Custom Cash in Credit Cards

DoubleCash to Custom Cash

ShinsekaiYori — Thu, 05 Aug 2021 18:37:33 GMT

Has anyone been successful in product changing the doublecash to the custom cash yet?

I know there was rumors of it being possible on the 1st, but I've yet to see any DP regarding it. I Ieally hope they don't permanently exclude the DC from being eligible.

Re: DoubleCash to Custom Cash

M_Smart007 — Thu, 05 Aug 2021 19:30:21 GMT

@ShinsekaiYori wrote:
Has anyone been successful in product changing the doublecash to the custom cash yet?

I know there was rumors of it being possible on the 1st, but I've yet to see any DP regarding it. I Ieally hope they don't permanently exclude the DC from being eligible.

Hi @ShinsekaiYori ,

One report of a PC from Citi Rewards+ to Custom Cash ... YMMV

https://ficoforums.myfico.com/t5/Credit-Cards/Citi-Custom-Cash-Card-Transfer-Approval/m-p/6383367

Re: DoubleCash to Custom Cash

ShinsekaiYori — Thu, 05 Aug 2021 19:43:36 GMT

@M_Smart007 wrote:
@ShinsekaiYori wrote:
Has anyone been successful in product changing the doublecash to the custom cash yet?

I know there was rumors of it being possible on the 1st, but I've yet to see any DP regarding it. I Ieally hope they don't permanently exclude the DC from being eligible.
Hi @ShinsekaiYori ,

One report of a PC from Citi Rewards+ to Custom Cash ... YMMV
https://ficoforums.myfico.com/t5/Credit-Cards/Citi-Custom-Cash-Card-Transfer-Approval/m-p/6383367

Yeah I've tried a couple of times now to PC the doublecash to no avail. I haven't tried since the first so I may give it another shot today. If I do I'll report back with what happened.

Re: DoubleCash to Custom Cash

Yasselife — Thu, 05 Aug 2021 21:51:55 GMT

@ShinsekaiYori I watched a YouTuber today and he was successful by asking on the app chat. He recorded it on live.

Re: DoubleCash to Custom Cash

ShinsekaiYori — Thu, 05 Aug 2021 21:56:59 GMT

@Yasselife wrote:
@ShinsekaiYori I watched a YouTuber today and he was successful by asking on the app chat. He recorded it on live.

I just tried to do it through the chat on the app and I've gotten a message that says all representatives are offline currently. Never had that before. I wonder if they're just sick of me asking hahaha.

I'll try again later and report back.

Re: DoubleCash to Custom Cash

ShinsekaiYori — Thu, 05 Aug 2021 22:23:42 GMT

Replying to add that I reached a Citi agent on the chat. I asked if i could convert the card over and it seemed like it was going to happen, however due to my DC being less than a year old, he said it won't allow him to do it. But he said he put in a request to override it and that I should check again in 1 billing cycle to see if they've allowed it, otherwise they will reach out to me with their decision. He added that worst case scenario, my DC will be 1 year old in 2 more cycles so he said to try again then and I should have better luck.

But from the verbiage he used it seemed like it IS possible frim the chat if anyone with an older account out there wants to give it a shot.

Re: DoubleCash to Custom Cash

M_Smart007 — Thu, 05 Aug 2021 23:05:37 GMT

@ShinsekaiYori wrote:
Replying to add that I reached a Citi agent on the chat. I asked if i could convert the card over and it seemed like it was going to happen, however due to my DC being less than a year old, he said it won't allow him to do it. But he said he put in a request to override it and that I should check again in 1 billing cycle to see if they've allowed it, otherwise they will reach out to me with their decision. He added that worst case scenario, my DC will be 1 year old in 2 more cycles so he said to try again then and I should have better luck.

But from the verbiage he used it seemed like it IS possible frim the chat if anyone with an older account out there wants to give it a shot.

@ShinsekaiYori,

Thanks for the update. I do remember the one year Citi rule to PC, now that you mention it (It's been a while, since I have done one)

I have (2) Older Citi Double Cash cards, but I think I am going to wait and apply, as to get the SUB.

I really don't need a high limit for the custom cash. I plan on a three app spree as to get SUB's on all.

Probably will go for the Citi Custom Cash, US Bank Altitude GO Connect & The Capital City Bank Max Cash Preferred Card.

Sorry for anything off topic.

Re: DoubleCash to Custom Cash

Taurus22 — Thu, 05 Aug 2021 23:45:20 GMT

Well, this is odd. My DC is almost 6 years old and I was given a flat NO. Maybe I'll try the Chat method, see what I can do. Thanks for the info @ShinsekaiYori

Re: DoubleCash to Custom Cash

CreditCuriosity — Thu, 05 Aug 2021 23:48:17 GMT

@Taurus22 wrote:
Well, this is odd. My DC is almost 6 years old and I was given a flat NO. Maybe I'll try the Chat method, see what I can do. Thanks for the info @ShinsekaiYori

+1 just tried again and its still a nope..Card is about 4 years old or so as well. PC from DC is still not allowed

Re: DoubleCash to Custom Cash

M_Smart007 — Thu, 05 Aug 2021 23:50:29 GMT

@Taurus22 wrote:
Well, this is odd. My DC is almost 6 years old and I was given a flat NO. Maybe I'll try the Chat method, see what I can do. Thanks for the info @ShinsekaiYori

@Taurus22, I would try again, some CSR's are ~~ILL~~ Not very informed.

Sometime's you can get it done through a supervisor.

I believe that is how I re-allocated Citi Simplity into one of my Citi DC cards .. then closed the Simplicity.

Re: DoubleCash to Custom Cash

Taurus22 — Fri, 06 Aug 2021 00:21:52 GMT

@M_Smart007 Yeah, I went above the CSR's yesterday and talked to a supervisor. Was told the same thing by them. Said I could convert to a Rewards+, then there would be a 51-day wait for the conversion to finalize. Then, there would be no guarantee that the Rewards+ could then be converted to CustomCash.

Pretty much resigned myself to hold onto my Double Cash until I see some approval success for PC. So, when I saw this post I thought maybe there was a backdoor chance via Chat. I just tried to get onto Chat and there are no representatives at this time of day....only the ChatBot. So I'll try the Chat tomorrow early and see what happens.

Re: DoubleCash to Custom Cash

Loquat — Fri, 06 Aug 2021 01:21:25 GMT

I was able to PC one of my Rewards+ to a Custom Cash. Going to try to PC my wife’s DC to a Custom Cash and will chime back in if I have any success.

Re: DoubleCash to Custom Cash

Yasselife — Tue, 24 Aug 2021 22:54:01 GMT

@Loquat wrote:
I was able to PC one of my Rewards+ to a Custom Cash. Going to try to PC my wife’s DC to a Custom Cash and will chime back in if I have any success.

Well, congratulations on your ~~approval~~ PC. lol

Re: DoubleCash to Custom Cash

Rockysocks — Fri, 06 Aug 2021 08:15:28 GMT

A depressing little DP: I just checked Citi chat (3am on the 6th) and was told I could not PC my DC to a CC at this time. Good luck to anyone else.

Side note, I get a slightly different answer every time I ask. This time I was told I can only PC to a Rewards+, another time I was told I could PC to what seemed like everything but the CC, and another time the rep didn't even answer my question, he just said I'd have to call the CSR number.

Edit: My DC is 2.5 years old.

Re: DoubleCash to Custom Cash

Anonymous — Fri, 06 Aug 2021 22:18:24 GMT

Hmm so far no dc to cc. I'm assuming because it's the only other cash back card for Citi. Hopefully @Loquat has good news for us later.

Re: DoubleCash to Custom Cash

Trikoret — Fri, 06 Aug 2021 23:26:35 GMT

I tried the chat and was a no. I had my DC ever since it was launched. Rep said to try again later in the month. 🤷🏻‍♂️

Re: DoubleCash to Custom Cash

scfc1972 — Sat, 07 Aug 2021 04:20:58 GMT

I just tried via chat. Thought it might work.. didn't!

Re: DoubleCash to Custom Cash

Yasselife — Sun, 08 Aug 2021 14:41:25 GMT

This morning I chatted with a Citi representative and asked to convert my card to CC, I was told it is not an option for me. Anyone else had success? I really don't want to open a new account without history.

Re: DoubleCash to Custom Cash

M_Smart007 — Sun, 08 Aug 2021 15:10:44 GMT

@Yasselife wrote:
This morning I chatted with a Citi representative and asked to convert my card to CC, I was told it is not an option for me. Anyone else had success? I really don't want to open a new account without history.

At this point, Citi seems to be saying a hard "NO" to Custom Cash PC's.

Re: DoubleCash to Custom Cash

Anonymous — Sun, 08 Aug 2021 18:09:04 GMT

I have accepted defeat on this dc to cc pc. Right now my dc is a good option for 2% on everything since apple is still not everywhere and my power cash has a transfer balance on it that I'm paying off. I'm fine.....for now.