topic Re: Important Information about your Account Terms: REI card in Credit Cards

Important Information about your Account Terms: REI card

Anonymous — Fri, 17 Sep 2021 20:19:01 GMT

Just got mail for my REI card with the above title. Most of the document is about Your Billing Rights, which looks pretty standard and not sure if anything has really changed. Then, right near the bottom of page 2:

The Revised Language that will apply to your Cardmember Agreement appears below.

And this is that cellphone benefit will go was 1/1/22 "due to changes to Mastercard insurance benefits program, Policy XXX provided by New Hampshire Insurance Company.

I think that is the one referenced by by new Max Cash, so lets see if there is another round of dropping this almost everywhere!

Re: Important Information about your Account Terms: REI card

cws-21 — Fri, 17 Sep 2021 20:24:46 GMT

@Anonymous wrote:
Just got mail for my REI card with the above title. Most of the document is about Your Billing Rights, which looks pretty standard and not sure if anything has really changed. Then, right near the bottom of page 2:

The Revised Language that will apply to your Cardmember Agreement appears below.

And this is that cellphone benefit will go was 1/1/22 "due to changes to Mastercard insurance benefits program, Policy XXX provided by New Hampshire Insurance Company.

I think that is the one referenced by by new Max Cash, so lets see if there is another round of dropping this almost everywhere!

Thanks for this post, @Anonymous. So, your speculation is that the Elan Max Cash Rewards, and other cards that offer cellphone protection via Mastercard, may no longer do so by the beginning of next year?

Re: Important Information about your Account Terms: REI card

JNA1 — Fri, 17 Sep 2021 21:09:50 GMT

That sounds about right! 🙈 This has turned into a suck year for credit cards for us!

Re: Important Information about your Account Terms: REI card

Anonymous — Fri, 17 Sep 2021 21:11:22 GMT

@cws-21 wrote:
@Anonymous wrote:
Just got mail for my REI card with the above title. Most of the document is about Your Billing Rights, which looks pretty standard and not sure if anything has really changed. Then, right near the bottom of page 2:

The Revised Language that will apply to your Cardmember Agreement appears below.

And this is that cellphone benefit will go was 1/1/22 "due to changes to Mastercard insurance benefits program, Policy XXX provided by New Hampshire Insurance Company.

I think that is the one referenced by by new Max Cash, so lets see if there is another round of dropping this almost everywhere!
Thanks for this post, @Anonymous. So, your speculation is that the Elan Max Cash Rewards, and other cards that offer cellphone protection via Mastercard, may no longer do so by the beginning of next year?

Speculation might be a bit strong, more "concern that is is possible"! Various credit cards have been dropping some Mastercard benefits for a long time, so this could just be another issuer joining in. It's just the claim that there have been "changes" in the underlying program which might make other issuers make a similar decision. But early days!

Re: Important Information about your Account Terms: REI card

cws-21 — Fri, 17 Sep 2021 21:19:20 GMT

@Anonymous wrote:
Speculation might be a bit strong, more "concern that is is possible"! Various credit cards have been dropping some Mastercard benefits for a long time, so this could just be another issuer joining in. It's just the claim that there have been "changes" in the underlying program which might make other issuers make a similar decision. But early days!

@Anonymous, it does read like it is a change with Mastercard rather than REI, which, I agree, is concerning. Half the reason I am seriously considering the Elan Max Cash Mastercard is for the the 5% off one's cellphone service bill AND cellphone protection. Maybe I am better off keeping my cellphone bill on my Propel until that card is entirely nerfed or loses cellphone protection itself.

Re: Important Information about your Account Terms: REI card

Anonymous — Fri, 17 Sep 2021 21:24:55 GMT

@cws-21 wrote:
@Anonymous wrote:
Speculation might be a bit strong, more "concern that is is possible"! Various credit cards have been dropping some Mastercard benefits for a long time, so this could just be another issuer joining in. It's just the claim that there have been "changes" in the underlying program which might make other issuers make a similar decision. But early days!
@Anonymous, it does read like it is a change with Mastercard rather than REI, which, I agree, is concerning. Half the reason I am seriously considering the Elan Max Cash Mastercard is for the the 5% off one's cellphone service bill AND cellphone protection. Maybe I am better off keeping my cellphone bill on my Propel until that card is entirely nerfed or loses cellphone protection itself.

If MaxCash does the same nerf (1/1/22) I am sure you will hear about here soon! If not, it will survive there longer, but of course it can be gone at short notice. Probably best to buy cheap flip phones from now on!

Re: Important Information about your Account Terms: REI card

cws-21 — Fri, 17 Sep 2021 21:34:10 GMT

@Anonymous wrote:
If MaxCash does the same nerf (1/1/22) I am sure you will hear about here soon! If not, it will survive there longer, but of course it can be gone at short notice. Probably best to buy cheap flip phones from now on!

@Anonymous, I laughed out loud about your flip phone comment!

Re: Important Information about your Account Terms: REI card

FinStar — Fri, 17 Sep 2021 22:47:02 GMT

@Anonymous wrote:
Just got mail for my REI card with the above title. Most of the document is about Your Billing Rights, which looks pretty standard and not sure if anything has really changed. Then, right near the bottom of page 2:

The Revised Language that will apply to your Cardmember Agreement appears below.

And this is that cellphone benefit will go was 1/1/22 "due to changes to Mastercard insurance benefits program, Policy XXX provided by New Hampshire Insurance Company.

I think that is the one referenced by by new Max Cash, so lets see if there is another round of dropping this almost everywhere!

I received similar snail mail notifications on the US Bank Business Cash WEMC and Kroger WMC. I'm sure my other USB MC's will get similar notices.

"Effective 1/1/22 at 12:00 am (EDT), Cellular Wireless Telephone Protection will be cancelled due to changes to Mastercard insurance benefits program. Benefit (Policy No. 841615538) provided by New Hampshire Insurance Company, an AIG company. If eligible claim made prior to the date of cancellation, benefits will be provided pursuant to terms in effect at time of coverage. Benefit changes reflect your card product as of June 30, 2021, and may not apply if your card product has recently changed. Please call the number on the back of your card if you have any questions."

Re: Important Information about your Account Terms: REI card

Taurus22 — Sat, 18 Sep 2021 01:31:23 GMT

@FinStar wrote:
@Anonymous wrote:
Just got mail for my REI card with the above title. Most of the document is about Your Billing Rights, which looks pretty standard and not sure if anything has really changed. Then, right near the bottom of page 2:

The Revised Language that will apply to your Cardmember Agreement appears below.

And this is that cellphone benefit will go was 1/1/22 "due to changes to Mastercard insurance benefits program, Policy XXX provided by New Hampshire Insurance Company.

I think that is the one referenced by by new Max Cash, so lets see if there is another round of dropping this almost everywhere!
I received similar snail mail notifications on the US Bank Business Cash WEMC and Kroger WMC. I'm sure my other USB MC's will get similar notices.

"Effective 1/1/22 at 12:00 am (EDT), Cellular Wireless Telephone Protection will be cancelled due to changes to Mastercard insurance benefits program. Benefit (Policy No. 841615538) provided by New Hampshire Insurance Company, an AIG company. If eligible claim made prior to the date of cancellation, benefits will be provided pursuant to terms in effect at time of coverage. Benefit changes reflect your card product as of June 30, 2021, and may not apply if your card product has recently changed. Please call the number on the back of your card if you have any questions."

Has anyone that has received these messages called to get anymore information? The trend is starting to look like Mastercard is going to dump this coverage systemwide altogether. If that's the case, it makes the entire subject of the Elan MCP Visa vs MC a moot point. So it would seem those with the Chase Freedom Flex and Wells Fargo Propel may be getting similar notices soon......worth keeping an eye on.

Re: Important Information about your Account Terms: REI card

cws-21 — Sat, 18 Sep 2021 02:28:31 GMT

@Taurus22 wrote:
@FinStar wrote:
@Anonymous wrote:
Just got mail for my REI card with the above title. Most of the document is about Your Billing Rights, which looks pretty standard and not sure if anything has really changed. Then, right near the bottom of page 2:

The Revised Language that will apply to your Cardmember Agreement appears below.

And this is that cellphone benefit will go was 1/1/22 "due to changes to Mastercard insurance benefits program, Policy XXX provided by New Hampshire Insurance Company.

I think that is the one referenced by by new Max Cash, so lets see if there is another round of dropping this almost everywhere!
I received similar snail mail notifications on the US Bank Business Cash WEMC and Kroger WMC. I'm sure my other USB MC's will get similar notices.

"Effective 1/1/22 at 12:00 am (EDT), Cellular Wireless Telephone Protection will be cancelled due to changes to Mastercard insurance benefits program. Benefit (Policy No. 841615538) provided by New Hampshire Insurance Company, an AIG company. If eligible claim made prior to the date of cancellation, benefits will be provided pursuant to terms in effect at time of coverage. Benefit changes reflect your card product as of June 30, 2021, and may not apply if your card product has recently changed. Please call the number on the back of your card if you have any questions."
Has anyone that has received these messages called to get anymore information? The trend is starting to look like Mastercard is going to dump this coverage systemwide altogether. If that's the case, it makes the entire subject of the Elan MCP Visa vs MC a moot point. So it would seem those with the Chase Freedom Flex and Wells Fargo Propel may be getting similar notices soon......worth keeping an eye on.

@Taurus22, why do you think Chase FF and WF Propel will send out similar notices given they run on Visa and AMEX networks, respectively?

Re: Important Information about your Account Terms: REI card

cws-21 — Sat, 18 Sep 2021 02:33:13 GMT

@FinStar wrote:

I received similar snail mail notifications on the US Bank Business Cash WEMC and Kroger WMC. I'm sure my other USB MC's will get similar notices.

"Effective 1/1/22 at 12:00 am (EDT), Cellular Wireless Telephone Protection will be cancelled due to changes to Mastercard insurance benefits program. Benefit (Policy No. 841615538) provided by New Hampshire Insurance Company, an AIG company. If eligible claim made prior to the date of cancellation, benefits will be provided pursuant to terms in effect at time of coverage. Benefit changes reflect your card product as of June 30, 2021, and may not apply if your card product has recently changed. Please call the number on the back of your card if you have any questions."

Thanks, @FinStar, for the additional confirmation. This information from you and @Anonymous has me rethinking one of my next cards. I appreciate the heads up from you both.

Re: Important Information about your Account Terms: REI card

FinStar — Sat, 18 Sep 2021 02:37:50 GMT

@cws-21 wrote:
@Taurus22 wrote:
@FinStar wrote:
@Anonymous wrote:
Just got mail for my REI card with the above title. Most of the document is about Your Billing Rights, which looks pretty standard and not sure if anything has really changed. Then, right near the bottom of page 2:

The Revised Language that will apply to your Cardmember Agreement appears below.

And this is that cellphone benefit will go was 1/1/22 "due to changes to Mastercard insurance benefits program, Policy XXX provided by New Hampshire Insurance Company.

I think that is the one referenced by by new Max Cash, so lets see if there is another round of dropping this almost everywhere!
I received similar snail mail notifications on the US Bank Business Cash WEMC and Kroger WMC. I'm sure my other USB MC's will get similar notices.

"Effective 1/1/22 at 12:00 am (EDT), Cellular Wireless Telephone Protection will be cancelled due to changes to Mastercard insurance benefits program. Benefit (Policy No. 841615538) provided by New Hampshire Insurance Company, an AIG company. If eligible claim made prior to the date of cancellation, benefits will be provided pursuant to terms in effect at time of coverage. Benefit changes reflect your card product as of June 30, 2021, and may not apply if your card product has recently changed. Please call the number on the back of your card if you have any questions."
Has anyone that has received these messages called to get anymore information? The trend is starting to look like Mastercard is going to dump this coverage systemwide altogether. If that's the case, it makes the entire subject of the Elan MCP Visa vs MC a moot point. So it would seem those with the Chase Freedom Flex and Wells Fargo Propel may be getting similar notices soon......worth keeping an eye on.

@Taurus22, why do you think Chase FF and WF Propel will send out similar notices given they run on Visa and AMEX networks, respectively?

The Chase Freedom Flex product is a WEMC and it is administered by the same third party provider for cell phone coverage. Per the Chase Freedom Flex benefits T&C

"Cell Phone Protection: Coverage is provided by New Hampshire Insurance Company, an AIG Company. Benefits are subject to terms, conditions, and limitations, including limitations on the amount of coverage. The monthly bill associated with the phone must be paid with the eligible card for coverage to be effective. Policy provides secondary coverage only. For further information, see your Mastercard Guide to Benefits or call 1-800-MASTERCARD. Visit mycardbenefits.com Opens Overlay to file a claim."

As far as WF Propel AmEx, I believe they go through a different provider based on their T&C: "Virginia Surety Company, Inc. Administrator means TWG Innovative Solutions, Inc."

Re: Important Information about your Account Terms: REI card

Anonymous — Sat, 18 Sep 2021 02:57:19 GMT

Looking at the Citizen's Bank guide to World Mastercard benefits (which looks generic) ALL insurance benefits are provided by this company.

The insurance benefits are provided under a Group Policy issued by New
Hampshire Insurance Company, an AIG

On the hopeful side, even if the policy has changed, it doesn't mean that all issuers will make the same decision, in the same way that some have always opted out whereas others haven't.

But for Max Cash, given USB seems to be ending it, I would think Elan might be doing so as well! (Then we can discuss whether it's Elan or the FIs!) But assuming enough people "know" (which may not be likely) I can imagine that lots of people find the MaxCash MC combination of 5% cell phone rewards and insurance enticing, perhaps hastening the ending for it! Or not...

Re: Important Information about your Account Terms: REI card

Taurus22 — Sat, 18 Sep 2021 03:07:29 GMT

@FinStar wrote:
@cws-21 wrote:
@Taurus22 wrote:
@FinStar wrote:
@Anonymous wrote:
Just got mail for my REI card with the above title. Most of the document is about Your Billing Rights, which looks pretty standard and not sure if anything has really changed. Then, right near the bottom of page 2:

The Revised Language that will apply to your Cardmember Agreement appears below.

And this is that cellphone benefit will go was 1/1/22 "due to changes to Mastercard insurance benefits program, Policy XXX provided by New Hampshire Insurance Company.

I think that is the one referenced by by new Max Cash, so lets see if there is another round of dropping this almost everywhere!
I received similar snail mail notifications on the US Bank Business Cash WEMC and Kroger WMC. I'm sure my other USB MC's will get similar notices.

"Effective 1/1/22 at 12:00 am (EDT), Cellular Wireless Telephone Protection will be cancelled due to changes to Mastercard insurance benefits program. Benefit (Policy No. 841615538) provided by New Hampshire Insurance Company, an AIG company. If eligible claim made prior to the date of cancellation, benefits will be provided pursuant to terms in effect at time of coverage. Benefit changes reflect your card product as of June 30, 2021, and may not apply if your card product has recently changed. Please call the number on the back of your card if you have any questions."
Has anyone that has received these messages called to get anymore information? The trend is starting to look like Mastercard is going to dump this coverage systemwide altogether. If that's the case, it makes the entire subject of the Elan MCP Visa vs MC a moot point. So it would seem those with the Chase Freedom Flex and Wells Fargo Propel may be getting similar notices soon......worth keeping an eye on.

@Taurus22, why do you think Chase FF and WF Propel will send out similar notices given they run on Visa and AMEX networks, respectively?
The Chase Freedom Flex product is a WEMC and it is administered by the same third party provider for cell phone coverage. Per the Chase Freedom Flex benefits T&C
"Cell Phone Protection: Coverage is provided by New Hampshire Insurance Company, an AIG Company. Benefits are subject to terms, conditions, and limitations, including limitations on the amount of coverage. The monthly bill associated with the phone must be paid with the eligible card for coverage to be effective. Policy provides secondary coverage only. For further information, see your Mastercard Guide to Benefits or call 1-800-MASTERCARD. Visit mycardbenefits.com Opens Overlay to file a claim."

As far as WF Propel AmEx, I believe they go through a different provider based on their T&C: "Virginia Surety Company, Inc. Administrator means TWG Innovative Solutions, Inc."

As @FinStar mentioned, Chase FF is a MC that offers phone protection. That much I did know. As far as the Propel, I don't know why I was thinking it might be blanketed under the same provider, so I was clearly mistaken there. All apologies.

Re: Important Information about your Account Terms: REI card

cws-21 — Sat, 18 Sep 2021 03:08:11 GMT

@FinStar wrote:

@Taurus22, why do you think Chase FF and WF Propel will send out similar notices given they run on Visa and AMEX networks, respectively?
The Chase Freedom Flex product is a WEMC and it is administered by the same third party provider for cell phone coverage. Per the Chase Freedom Flex benefits T&C
"Cell Phone Protection: Coverage is provided by New Hampshire Insurance Company, an AIG Company. Benefits are subject to terms, conditions, and limitations, including limitations on the amount of coverage. The monthly bill associated with the phone must be paid with the eligible card for coverage to be effective. Policy provides secondary coverage only. For further information, see your Mastercard Guide to Benefits or call 1-800-MASTERCARD. Visit mycardbenefits.com Opens Overlay to file a claim."

As far as WF Propel AmEx, I believe they go through a different provider based on their T&C: "Virginia Surety Company, Inc. Administrator means TWG Innovative Solutions, Inc."

Thanks for the correction, @FinStar. I was thinking of the Chase Freedom Unlimited being a Visa.

Re: Important Information about your Account Terms: REI card

pizza1 — Sat, 18 Sep 2021 15:32:06 GMT

@FinStar wrote:
@Anonymous wrote:
Just got mail for my REI card with the above title. Most of the document is about Your Billing Rights, which looks pretty standard and not sure if anything has really changed. Then, right near the bottom of page 2:

The Revised Language that will apply to your Cardmember Agreement appears below.

And this is that cellphone benefit will go was 1/1/22 "due to changes to Mastercard insurance benefits program, Policy XXX provided by New Hampshire Insurance Company.

I think that is the one referenced by by new Max Cash, so lets see if there is another round of dropping this almost everywhere!
I received similar snail mail notifications on the US Bank Business Cash WEMC and Kroger WMC. I'm sure my other USB MC's will get similar notices.

"Effective 1/1/22 at 12:00 am (EDT), Cellular Wireless Telephone Protection will be cancelled due to changes to Mastercard insurance benefits program. Benefit (Policy No. 841615538) provided by New Hampshire Insurance Company, an AIG company. If eligible claim made prior to the date of cancellation, benefits will be provided pursuant to terms in effect at time of coverage. Benefit changes reflect your card product as of June 30, 2021, and may not apply if your card product has recently changed. Please call the number on the back of your card if you have any questions."

@Anonymous @FinStar , I was just about to post my US Bank notice as well. Seems as though its a change with Mastercard.

Re: Important Information about your Account Terms: REI card

EAJuggalo — Sat, 18 Sep 2021 17:26:20 GMT

What is the time requirement for changes to go into effect? I have yet to receive anything about my Chase FF, the only reason I PC'd my Freedom was to get the cell phone insurance.

Re: Important Information about your Account Terms: REI card

Anonymous — Sat, 18 Sep 2021 19:00:31 GMT

@EAJuggalo wrote:
What is the time requirement for changes to go into effect? I have yet to receive anything about my Chase FF, the only reason I PC'd my Freedom was to get the cell phone insurance.

US Bank is 1/1/2022, but we haven't heard here yet about any other institution, so Chase might be fine.

Re: Important Information about your Account Terms: REI card

EAJuggalo — Sun, 19 Sep 2021 12:12:53 GMT

@Anonymous wrote:
@EAJuggalo wrote:
What is the time requirement for changes to go into effect? I have yet to receive anything about my Chase FF, the only reason I PC'd my Freedom was to get the cell phone insurance.
US Bank is 1/1/2022, but we haven't heard here yet about any other institution, so Chase might be fine.

My question was more to do with the regulatory requirements. How far in advance of the T&C change does the FI have to notify customers?

I researched my own question and the answer is 45 days. If this is a MC wide change we will know by the middle of November at the lastest.

Re: Important Information about your Account Terms: REI card

Anonymous — Sun, 19 Sep 2021 12:54:17 GMT

@EAJuggalo wrote:
@Anonymous wrote:
@EAJuggalo wrote:
What is the time requirement for changes to go into effect? I have yet to receive anything about my Chase FF, the only reason I PC'd my Freedom was to get the cell phone insurance.
US Bank is 1/1/2022, but we haven't heard here yet about any other institution, so Chase might be fine.
My question was more to do with the regulatory requirements. How far in advance of the T&C change does the FI have to notify customers?
I researched my own question and the answer is 45 days. If this is a MC wide change we will know by the middle of November at the lastest.

My interpretation (i.e. guess) is that the insurance policy has "changed", presumably more expensive in some way, rather than been cancelled. So while it might be a MC wide change, issuers can still decide to opt in or not at any time. So not hearing by the middle of Nov, just means the change won't happen 1/1, and doesn't guarantee that Chase, for example, isn't seriously reevaluating!