topic Capital One incorrect rewards on Chewy purchases in Credit Cards

Capital One incorrect rewards on Chewy purchases

SoCalGardener — Sun, 17 Oct 2021 23:07:52 GMT

I jumped through hoops to place my monthly Chewy.com order via Cap1, four months in a row, strictly because they were offering 7.5% cash back. You had to place the order via a link on their site, which I did each time. I waited and waited to see the cash back post--it finally did and guess what? Instead of 7.5% they gave me ONE POINT FIVE (1.5%).

When I say I jumped through hoops I really mean it. I described in another thread that in order to use their link I had to use a completely different browser, as their link wouldn't accept my default. My default browser has all my info stored in it, like usernames and passwords; the alternate browser does not, so just to log in (on both Chewy and Cap1) I had to look up my credentials and enter them manually. Then, even though my order is on auto-ship, I had to edit it each month and change its shipping date to now, so it would register as a sale and be credited while still there via Cap1's link.

And it didn't work! All that for nothing.

I'm going to contact Cap1, but I don't know what to expect. I took screenshots of each order, i.e., starting with the link on their site and following through to their 'success' page after placing the order. This is the FIRST time I've ever had rewards not credited at the correct rate, at any bank, so I don't quite know what to expect. Anyone have experience with a rewards issue, especially at Cap1?

By the way, after placing each of those orders I received e-mail from Cap1 with a subject like "Hi, we saw you just spent $114.59 at Chewy"--the e-mail said to "save even more money" by using "Capital One Shopping." So they definitely acknowledged the purchases, but not as I would've expected. Cap1 Shopping is a completely unrelated program, which automatically finds the best deals/prices for you (and I don't use it).

Re: Capital One incorrect rewards on Chewy purchases

Borealis — Mon, 18 Oct 2021 01:18:37 GMT

I don't have a Cap1 card, but my Navy card has a x3 point deal on Chewy right now. I went to use it the other day and stopped at the last minute because I saw in the fine print the bonus did not apply to Autoship orders. I did the math on it and was getting a better deal from my Autoship discount than it would have been to get x3 points on a regular cart. Could be a similar caveat hidden in the terms with Cap1?

Re: Capital One incorrect rewards on Chewy purchases

micvite — Mon, 18 Oct 2021 02:12:22 GMT

@SoCalGardener wrote:
I jumped through hoops to place my monthly Chewy.com order via Cap1, four months in a row, strictly because they were offering 7.5% cash back. You had to place the order via a link on their site, which I did each time. I waited and waited to see the cash back post--it finally did and guess what? Instead of 7.5% they gave me ONE POINT FIVE (1.5%).

When I say I jumped through hoops I really mean it. I described in another thread that in order to use their link I had to use a completely different browser, as their link wouldn't accept my default. My default browser has all my info stored in it, like usernames and passwords; the alternate browser does not, so just to log in (on both Chewy and Cap1) I had to look up my credentials and enter them manually. Then, even though my order is on auto-ship, I had to edit it each month and change its shipping date to now, so it would register as a sale and be credited while still there via Cap1's link.

And it didn't work! All that for nothing.

I'm going to contact Cap1, but I don't know what to expect. I took screenshots of each order, i.e., starting with the link on their site and following through to their 'success' page after placing the order. This is the FIRST time I've ever had rewards not credited at the correct rate, at any bank, so I don't quite know what to expect. Anyone have experience with a rewards issue, especially at Cap1?

By the way, after placing each of those orders I received e-mail from Cap1 with a subject like "Hi, we saw you just spent $114.59 at Chewy"--the e-mail said to "save even more money" by using "Capital One Shopping." So they definitely acknowledged the purchases, but not as I would've expected. Cap1 Shopping is a completely unrelated program, which automatically finds the best deals/prices for you (and I don't use it).

I'm willing to bet that since you didnt add stuff to cart and checkout normally that's what the issue was.

Re: Capital One incorrect rewards on Chewy purchases

Anonymous — Mon, 18 Oct 2021 02:30:12 GMT

Uh oh. Robert aka Bob Barker, (Mod edit - you can post pet pics in the Smorgasboard subforum) is going to be very upset if I stop buying him his pigs ears because of that 7.5% link. I have made 5 purchases each around $60 in the last 6 weeks via the Capital One link. So far I have not received any of the promised cash back but then again it is too soon. I hope I dont have to go fight with them to get it. My Robert and Fluffy had puppies and they like the Chewy Cesars wet puppy food. I wouldnt want to disappoint Barbara, Roxy and Princess the pups.

Thanks

Mark

Re: Capital One incorrect rewards on Chewy purchases

Anonymalous — Mon, 18 Oct 2021 07:19:11 GMT

Maybe it's an issue with recurrent orders? From the offer details: "Credits for subscription services are only awarded to new customers in their first billing period after the merchant has confirmed your payment has processed."

Re: Capital One incorrect rewards on Chewy purchases

SoCalGardener — Mon, 18 Oct 2021 17:59:43 GMT

Thanks everyone for the input so far, but let me reassure you that the way I ordered made each order appear like a regular order. By no means could it be considered a subscription; as I always do, I added and removed items from my order for the month--it's not like Netflix where you have a subscription and it's the same product provided month after month.

@AnonymousI think it was you who I discussed this with in another thread, right? About jumping through hoops just to fulfill the requirements? I'm not surprised you're still not seeing any of the rewards--it took me four months! When I first read all the fine print, it clearly said that it would take 2-3 billing cycles to see the rewards, so I wasn't alarmed when I didn't see them sooner. But I most definitely WAS alarmed when I saw 1.5% instead of 7.5%, you know?!

Re: Capital One incorrect rewards on Chewy purchases

pizzadude — Mon, 18 Oct 2021 21:10:09 GMT

I was going to ask if it's possible the "cashback" would be in the form of a future statement credit? If that's the case I agree it's kind of a disincentive but maybe it will show up after a few weeks ?

Re: Capital One incorrect rewards on Chewy purchases

SoCalGardener — Mon, 18 Oct 2021 21:36:39 GMT

@pizzadude wrote:
I was going to ask if it's possible the "cashback" would be in the form of a future statement credit? If that's the case I agree it's kind of a disincentive but maybe it will show up after a few weeks ?

Thanks, but no, that's not how Cap1's cash back works. It just sits there accumulating on each card until I initiate doing something with it, whether it's applying it as a statement credit (my normal choice) or various other choices, like getting a check in the mail. But it's up to me to initiate it.

Re: Capital One incorrect rewards on Chewy purchases

Anonymous — Tue, 19 Oct 2021 00:16:03 GMT

@SoCalGardener wrote:
Thanks everyone for the input so far, but let me reassure you that the way I ordered made each order appear like a regular order. By no means could it be considered a subscription; as I always do, I added and removed items from my order for the month--it's not like Netflix where you have a subscription and it's the same product provided month after month.

@AnonymousI think it was you who I discussed this with in another thread, right? About jumping through hoops just to fulfill the requirements? I'm not surprised you're still not seeing any of the rewards--it took me four months! When I first read all the fine print, it clearly said that it would take 2-3 billing cycles to see the rewards, so I wasn't alarmed when I didn't see them sooner. But I most definitely WAS alarmed when I saw 1.5% instead of 7.5%, you know?!

Hi, it was not me who you spoke to. I called Capital one today, she told me to wait four months and call back then. Big help she was LOL I am going to watch this because I only used the Capital One card for the 7.5% , I can get 2 to 3% from other cards. The 1.5% just wont due

Thanks

Mark

Re: Capital One incorrect rewards on Chewy purchases

SoCalGardener — Tue, 19 Oct 2021 00:31:44 GMT

@Anonymous wrote:
@SoCalGardener wrote:
Thanks everyone for the input so far, but let me reassure you that the way I ordered made each order appear like a regular order. By no means could it be considered a subscription; as I always do, I added and removed items from my order for the month--it's not like Netflix where you have a subscription and it's the same product provided month after month.

@AnonymousI think it was you who I discussed this with in another thread, right? About jumping through hoops just to fulfill the requirements? I'm not surprised you're still not seeing any of the rewards--it took me four months! When I first read all the fine print, it clearly said that it would take 2-3 billing cycles to see the rewards, so I wasn't alarmed when I didn't see them sooner. But I most definitely WAS alarmed when I saw 1.5% instead of 7.5%, you know?!
Hi, it was not me who you spoke to. I called Capital one today, she told me to wait four months and call back then. Big help she was LOL I am going to watch this because I only used the Capital One card for the 7.5% , I can get 2 to 3% from other cards. The 1.5% just wont due

Funny, I could've sworn it was you. Oh well, old age strikes again! I'm glad you called and got the useless 'help' I anticipated getting by calling. I just had a feeling the result would be something like that. Well, as I noted, I took screenshots of every step, including the 'success' messages from Cap1 after placing each Chewy order, so we'll see....

Re: Capital One incorrect rewards on Chewy purchases

Anonymous — Tue, 19 Oct 2021 00:43:17 GMT

@SoCalGardener wrote:
@Anonymous wrote:
@SoCalGardener wrote:
Thanks everyone for the input so far, but let me reassure you that the way I ordered made each order appear like a regular order. By no means could it be considered a subscription; as I always do, I added and removed items from my order for the month--it's not like Netflix where you have a subscription and it's the same product provided month after month.

@AnonymousI think it was you who I discussed this with in another thread, right? About jumping through hoops just to fulfill the requirements? I'm not surprised you're still not seeing any of the rewards--it took me four months! When I first read all the fine print, it clearly said that it would take 2-3 billing cycles to see the rewards, so I wasn't alarmed when I didn't see them sooner. But I most definitely WAS alarmed when I saw 1.5% instead of 7.5%, you know?!
Hi, it was not me who you spoke to. I called Capital one today, she told me to wait four months and call back then. Big help she was LOL I am going to watch this because I only used the Capital One card for the 7.5% , I can get 2 to 3% from other cards. The 1.5% just wont due

Funny, I could've sworn it was you. Oh well, old age strikes again! I'm glad you called and got the useless 'help' I anticipated getting by calling. I just had a feeling the result would be something like that. Well, as I noted, I took screenshots of every step, including the 'success' messages from Cap1 after placing each Chewy order, so we'll see....

Well Robert aka Bob Barker is running low on Milk Bones. I need to place an order at Chewy tonight. I hate to keep using the Capital One card as I now have 6 outstanding purchases at Chewy. I order once or twice a week. Do you think I should keep using the 7.5% (lol) card or just go to like a Citi double cash or TD new double cash card, they are all 2% no where near the 7.5% but I have better things to do then argue to get some additional pennies back ROFL

Thanks

Mark

Re: Capital One incorrect rewards on Chewy purchases

SoCalGardener — Tue, 19 Oct 2021 01:16:29 GMT

@Anonymous wrote:
Well Robert aka Bob Barker is running low on Milk Bones. I need to place an order at Chewy tonight. I hate to keep using the Capital One card as I now have 6 outstanding purchases at Chewy. I order once or twice a week. Do you think I should keep using the 7.5% (lol) card or just go to like a Citi double cash or TD new double cash card, they are all 2% no where near the 7.5% but I have better things to do then argue to get some additional pennies back ROFL

Well, I'll tell you what I did: I dumped Cap1 when I placed my Chewy order a few days ago. It just wasn't worth the hassle--and I hadn't even *SEEN* the incorrect 1.5% amounts yet! I just decided it wasn't worth the bother, then like a day or two later that's when I finally saw the Chewy rewards in my Cap1 accounts, and nearly shouted obscenities (even though I was by myself) when they were all 1.5% instead of the promised 7.5%. That's my $0.02 worth!

Even if they ultimately credit me correctly, I won't go back to ordering through them. It's just too much work. I'll use any other card and take whatever its percentage is; the savings in terms of hassle will be well worth the smaller amount of cash back.

Re: Capital One incorrect rewards on Chewy purchases

Anonymous — Tue, 19 Oct 2021 01:58:29 GMT

@SoCalGardener wrote:
@Anonymous wrote:
Well Robert aka Bob Barker is running low on Milk Bones. I need to place an order at Chewy tonight. I hate to keep using the Capital One card as I now have 6 outstanding purchases at Chewy. I order once or twice a week. Do you think I should keep using the 7.5% (lol) card or just go to like a Citi double cash or TD new double cash card, they are all 2% no where near the 7.5% but I have better things to do then argue to get some additional pennies back ROFL

Well, I'll tell you what I did: I dumped Cap1 when I placed my Chewy order a few days ago. It just wasn't worth the hassle--and I hadn't even *SEEN* the incorrect 1.5% amounts yet! I just decided it wasn't worth the bother, then like a day or two later that's when I finally saw the Chewy rewards in my Cap1 accounts, and nearly shouted obscenities (even though I was by myself) when they were all 1.5% instead of the promised 7.5%. That's my $0.02 worth!

Even if they ultimately credit me correctly, I won't go back to ordering through them. It's just too much work. I'll use any other card and take whatever its percentage is; the savings in terms of hassle will be well worth the smaller amount of cash back.

Agreed, too much work for a $55 order. I will try out that new Aspiration Visa card that I just got. I am not sure how it works but you use the card and they plant trees. Some sort of green card but the card itself is black LOL. They hit me for a $60 AF I didnt read the fine print but a $20,000 SL from a new bank seemed strange LOL

Thanks

Mark

Re: Capital One incorrect rewards on Chewy purchases

kdm31091 — Tue, 19 Oct 2021 13:46:41 GMT

The rewards from shopping and the standard purchase rewards are two different things. You will always get the standard purchase rewards as normal. Several weeks later you'll see a statement credit for, in this case, 7.5% of the purchase at Chewy. It does not go into your regular rewards account, nor is it a quick process. In my experience it takes quite awhile but you will get it.

Re: Capital One incorrect rewards on Chewy purchases

SoCalGardener — Tue, 19 Oct 2021 19:04:02 GMT

@kdm31091 wrote:
The rewards from shopping and the standard purchase rewards are two different things. You will always get the standard purchase rewards as normal. Several weeks later you'll see a statement credit for, in this case, 7.5% of the purchase at Chewy. It does not go into your regular rewards account, nor is it a quick process. In my experience it takes quite awhile but you will get it.

Just to be clear, so the 1.5% they've already credited my accounts will LATER have an additional 6% show up? When? How much later? It's already been several months.

The rewards for Chewy only just showed up a few days ago. As noted earlier, I knew going in that it would take 2-3 billing cycles to appear in my account, so I was not surprised at the delay...just the amount.

Re: Capital One incorrect rewards on Chewy purchases

Anonymous — Tue, 19 Oct 2021 22:58:49 GMT

@SoCalGardener wrote:
@kdm31091 wrote:
The rewards from shopping and the standard purchase rewards are two different things. You will always get the standard purchase rewards as normal. Several weeks later you'll see a statement credit for, in this case, 7.5% of the purchase at Chewy. It does not go into your regular rewards account, nor is it a quick process. In my experience it takes quite awhile but you will get it.
Just to be clear, so the 1.5% they've already credited my accounts will LATER have an additional 6% show up? When? How much later? It's already been several months.

The rewards for Chewy only just showed up a few days ago. As noted earlier, I knew going in that it would take 2-3 billing cycles to appear in my account, so I was not surprised at the delay...just the amount.

Honestly, I do think that we where both cheated by Capital One. When I first found the link it was the very last one on the site. I had to browse hundreds of other stores until the very last one which was Chewy. It must be a popular one so they list it at the very end. Makes you wonder.

Thanks

Mark

Re: Capital One incorrect rewards on Chewy purchases

SoCalGardener — Wed, 20 Oct 2021 00:15:24 GMT

@Anonymous wrote:
@SoCalGardener wrote:
@kdm31091 wrote:
The rewards from shopping and the standard purchase rewards are two different things. You will always get the standard purchase rewards as normal. Several weeks later you'll see a statement credit for, in this case, 7.5% of the purchase at Chewy. It does not go into your regular rewards account, nor is it a quick process. In my experience it takes quite awhile but you will get it.
Just to be clear, so the 1.5% they've already credited my accounts will LATER have an additional 6% show up? When? How much later? It's already been several months.

The rewards for Chewy only just showed up a few days ago. As noted earlier, I knew going in that it would take 2-3 billing cycles to appear in my account, so I was not surprised at the delay...just the amount.
Honestly, I do think that we where both cheated by Capital One. When I first found the link it was the very last one on the site. I had to browse hundreds of other stores until the very last one which was Chewy. It must be a popular one so they list it at the very end. Makes you wonder.

THAT is exactly what I talked about with someone....who I thought was you! I need to look up the other thread, because I was sure it was you, so now I'm wondering who it actually was!

Anyway, yes, I believe we were both cheated, too. I mean, first of all, it took FOUR MONTHS for the rewards to show up at all. I was prepared for 2-3 billing cycles, but 4 months is a long time. Second, I followed their rules to the letter, and I'm sure you did, too. Just the fact that you knew Chewy was at the VERY BOTTOM of the list is enough to convince me that you used its link. Why scroll and scroll all the way down there and then NOT use its link?!

I've had other things going on that have kept me from contacting Cap1. Well, that plus the fact that I expect to get nowhere when I do.....

Re: Capital One incorrect rewards on Chewy purchases

Anonymous — Wed, 20 Oct 2021 00:58:08 GMT

@SoCalGardener wrote:
@Anonymous wrote:
@SoCalGardener wrote:
@kdm31091 wrote:
The rewards from shopping and the standard purchase rewards are two different things. You will always get the standard purchase rewards as normal. Several weeks later you'll see a statement credit for, in this case, 7.5% of the purchase at Chewy. It does not go into your regular rewards account, nor is it a quick process. In my experience it takes quite awhile but you will get it.
Just to be clear, so the 1.5% they've already credited my accounts will LATER have an additional 6% show up? When? How much later? It's already been several months.

The rewards for Chewy only just showed up a few days ago. As noted earlier, I knew going in that it would take 2-3 billing cycles to appear in my account, so I was not surprised at the delay...just the amount.
Honestly, I do think that we where both cheated by Capital One. When I first found the link it was the very last one on the site. I had to browse hundreds of other stores until the very last one which was Chewy. It must be a popular one so they list it at the very end. Makes you wonder.

THAT is exactly what I talked about with someone....who I thought was you! I need to look up the other thread, because I was sure it was you, so now I'm wondering who it actually was!

Anyway, yes, I believe we were both cheated, too. I mean, first of all, it took FOUR MONTHS for the rewards to show up at all. I was prepared for 2-3 billing cycles, but 4 months is a long time. Second, I followed their rules to the letter, and I'm sure you did, too. Just the fact that you knew Chewy was at the VERY BOTTOM of the list is enough to convince me that you used its link. Why scroll and scroll all the way down there and then NOT use its link?!

I've had other things going on that have kept me from contacting Cap1. Well, that plus the fact that I expect to get nowhere when I do.....

It should be interesting to whom you where talking to about this on another thread. I belive that thousands of people fell for it as Chewy is a very popular site. I live about 5 miles from the main distribution site yet they ship me my items from a warehouse thousands of miles away. I called and asked why I am not being shipped from the main warehouse in Ocala, FL instead of one in AZ. They verified that the items are all in Ocala as well. I guess they just like supporting FedEx LOL

Thanks

Mark

Re: Capital One incorrect rewards on Chewy purchases

SoCalGardener — Wed, 20 Oct 2021 01:17:49 GMT

@Anonymous wrote:
@SoCalGardener wrote:
@Anonymous wrote:
@SoCalGardener wrote:
@kdm31091 wrote:
The rewards from shopping and the standard purchase rewards are two different things. You will always get the standard purchase rewards as normal. Several weeks later you'll see a statement credit for, in this case, 7.5% of the purchase at Chewy. It does not go into your regular rewards account, nor is it a quick process. In my experience it takes quite awhile but you will get it.
Just to be clear, so the 1.5% they've already credited my accounts will LATER have an additional 6% show up? When? How much later? It's already been several months.

The rewards for Chewy only just showed up a few days ago. As noted earlier, I knew going in that it would take 2-3 billing cycles to appear in my account, so I was not surprised at the delay...just the amount.
Honestly, I do think that we where both cheated by Capital One. When I first found the link it was the very last one on the site. I had to browse hundreds of other stores until the very last one which was Chewy. It must be a popular one so they list it at the very end. Makes you wonder.

THAT is exactly what I talked about with someone....who I thought was you! I need to look up the other thread, because I was sure it was you, so now I'm wondering who it actually was!

Anyway, yes, I believe we were both cheated, too. I mean, first of all, it took FOUR MONTHS for the rewards to show up at all. I was prepared for 2-3 billing cycles, but 4 months is a long time. Second, I followed their rules to the letter, and I'm sure you did, too. Just the fact that you knew Chewy was at the VERY BOTTOM of the list is enough to convince me that you used its link. Why scroll and scroll all the way down there and then NOT use its link?!

I've had other things going on that have kept me from contacting Cap1. Well, that plus the fact that I expect to get nowhere when I do.....
It should be interesting to whom you where talking to about this on another thread. I belive that thousands of people fell for it as Chewy is a very popular site. I live about 5 miles from the main distribution site yet they ship me my items from a warehouse thousands of miles away. I called and asked why I am not being shipped from the main warehouse in Ocala, FL instead of one in AZ. They verified that the items are all in Ocala as well. I guess they just like supporting FedEx LOL
Thanks
Mark

Okay, I found it. Here's what that person said:

"Oh great. I just started using a Capital One card at Chewy. Hmm, about 2 weeks ago as they advertise the 7.5% additional cash back. Funny thing is it was the last offer listed out of hundreds on the site. I had to go through them all to find Chewy. OK so I stocked up for Fluffy (grand ma ma) Robert aka Bob Barker and Muffin. I dont have time to fight to get the cash back so I will stop using the card for now on the Chewy site and let it play out and see if I get anything. Don't ya just love false advertising? lol"

And their sig?

"Thanks

Mark"

That's really funny about shipping from across the country when they're local to you. Weird. Oh well, they probably have some kind of sweet deal with FedEx.

Re: Capital One incorrect rewards on Chewy purchases

Anonymous — Wed, 20 Oct 2021 02:10:42 GMT

@SoCalGardener wrote:
@Anonymous wrote:
@SoCalGardener wrote:
@Anonymous wrote:
@SoCalGardener wrote:
@kdm31091 wrote:
The rewards from shopping and the standard purchase rewards are two different things. You will always get the standard purchase rewards as normal. Several weeks later you'll see a statement credit for, in this case, 7.5% of the purchase at Chewy. It does not go into your regular rewards account, nor is it a quick process. In my experience it takes quite awhile but you will get it.
Just to be clear, so the 1.5% they've already credited my accounts will LATER have an additional 6% show up? When? How much later? It's already been several months.

The rewards for Chewy only just showed up a few days ago. As noted earlier, I knew going in that it would take 2-3 billing cycles to appear in my account, so I was not surprised at the delay...just the amount.
Honestly, I do think that we where both cheated by Capital One. When I first found the link it was the very last one on the site. I had to browse hundreds of other stores until the very last one which was Chewy. It must be a popular one so they list it at the very end. Makes you wonder.

THAT is exactly what I talked about with someone....who I thought was you! I need to look up the other thread, because I was sure it was you, so now I'm wondering who it actually was!

Anyway, yes, I believe we were both cheated, too. I mean, first of all, it took FOUR MONTHS for the rewards to show up at all. I was prepared for 2-3 billing cycles, but 4 months is a long time. Second, I followed their rules to the letter, and I'm sure you did, too. Just the fact that you knew Chewy was at the VERY BOTTOM of the list is enough to convince me that you used its link. Why scroll and scroll all the way down there and then NOT use its link?!

I've had other things going on that have kept me from contacting Cap1. Well, that plus the fact that I expect to get nowhere when I do.....
It should be interesting to whom you where talking to about this on another thread. I belive that thousands of people fell for it as Chewy is a very popular site. I live about 5 miles from the main distribution site yet they ship me my items from a warehouse thousands of miles away. I called and asked why I am not being shipped from the main warehouse in Ocala, FL instead of one in AZ. They verified that the items are all in Ocala as well. I guess they just like supporting FedEx LOL
Thanks
Mark
Okay, I found it. Here's what that person said:

"Oh great. I just started using a Capital One card at Chewy. Hmm, about 2 weeks ago as they advertise the 7.5% additional cash back. Funny thing is it was the last offer listed out of hundreds on the site. I had to go through them all to find Chewy. OK so I stocked up for Fluffy (grand ma ma) Robert aka Bob Barker and Muffin. I dont have time to fight to get the cash back so I will stop using the card for now on the Chewy site and let it play out and see if I get anything. Don't ya just love false advertising? lol"

And their sig?
"Thanks
Mark"

That's really funny about shipping from across the country when they're local to you. Weird. Oh well, they probably have some kind of sweet deal with FedEx.

WOW that was me, I must be getting old really fast LOL. How many Marks can have a bichon frise named Grand Ma Ma lol

Thanks

Mark