topic Re: Warranty Protection in Credit Cards

Warranty Protection

Anonymous — Sat, 25 Dec 2021 16:35:59 GMT

Merry Christmas and Happy New Year to all !!

Does anyone know if Chase Freedom Unlimited still has warranty protection?

My wife's ipad just crashed after two and a half years, and it is not covered becuase I used Citi Double Cash for the 2%. They do not have a warranty.

I am thinking that Chase Freedom Unlimited may be a better choice for that type of purchase, even if I give up half a percent in rebate.

Re: Warranty Protection

wasCB14 — Sat, 25 Dec 2021 17:56:55 GMT

From the Chase CFU website:

Extended Warranty Protection

Extends the time period of the U.S. manufacturer's warranty by an additional year, on eligible warranties of three years or less.

Re: Warranty Protection

Dadof31978 — Sun, 26 Dec 2021 00:14:07 GMT

it does but it wouldn't have done you any good as Apple warranty is 1 year...

Re: Warranty Protection

OmarGB9 — Sun, 26 Dec 2021 07:19:44 GMT

@Anonymous wrote:
Merry Christmas and Happy New Year to all !!

Does anyone know if Chase Freedom Unlimited still has warranty protection?

My wife's ipad just crashed after two and a half years, and it is not covered becuase I used Citi Double Cash for the 2%. They do not have a warranty.

I am thinking that Chase Freedom Unlimited may be a better choice for that type of purchase, even if I give up half a percent in rebate.

Even the CFU wouldn't cover you at 2.5 years, as the warranty is only extended by 1 year, giving you 2 years total.

Re: Warranty Protection

xenon3030 — Mon, 27 Dec 2021 04:06:10 GMT

It looks like you should buy a new ipad or repair it at your own cost.

Also, do not pay for extended warranty services as they are typically rip off. For any product, the failure rate is very high in the first year (gets covered by its typical warranty program) but after that, the failure rate becomes very low till reaching the tears and wears step (typically a few years). They may also deny claims for various reasons.

Re: Warranty Protection

micvite — Mon, 27 Dec 2021 06:03:13 GMT

@Anonymous wrote:
Merry Christmas and Happy New Year to all !!

Does anyone know if Chase Freedom Unlimited still has warranty protection?

My wife's ipad just crashed after two and a half years, and it is not covered becuase I used Citi Double Cash for the 2%. They do not have a warranty.

I am thinking that Chase Freedom Unlimited may be a better choice for that type of purchase, even if I give up half a percent in rebate.

For those that are reading this, you might find this helpful if you're in the same situation!

The CITI double cash no longer has extended warranty coverage. It used to offer an extra two years of warranty coverage for eligible purchases made with the Citi® Double Cash Card – 18 month BT offer, up to a maximum of seven total years. As such, a two-year warranty would be extended to four years, but a six-year warranty would only be extended to seven years, since that was the maximum. Citi discontinued this benefit on Sept. 22, 2019.

For purchases made before that date, the card's previous extended warranty coverage still applies. If you made an eligible purchase with your card before Sept. 22, 2019, then you're still entitled to the Citi® Double Cash Card – 18 month BT offer extended warranty coverage on it.

To file a claim, call Citi at 1-866-918-4670. The representative will ask you a few questions and let you know which documents you need to submit, such as your receipt for the purchase and/or a copy of the manufacturer's original warranty. You must submit all required documentation within 180 days of when the item broke. The coverage limit per claim is the lesser of the following:

The cost of repairing or replacing the product
The original purchase price
The amount charged to the Citi® Double Cash Card – 18 month BT offer
$10,000

Re: Warranty Protection

Loquat — Mon, 27 Dec 2021 13:51:42 GMT

@xenon3030 wrote:
It looks like you should buy a new ipad or repair it at your own cost.

Also, do not pay for extended warranty services as they are typically rip off. For any product, the failure rate is very high in the first year (gets covered by its typical warranty program) but after that, the failure rate becomes very low till reaching the tears and wears step (typically a few years). They may also deny claims for various reasons.

You should really preface your comment with "...in my opinion...". There are many, MANY folks who benefit from AppleCare+ (myself included). Extended warranties are considered a ripoff by those who derive no value from it...but those who do, typically consider them money well spent. It's a reason why you read of folks making sure they put certain charges on cards such as the Amex Platinum, EveryDay Preferred, Costco Visa, etc. Extended warranties and service contracts serve their purpose if only for providing a peace of mind.

Re: Warranty Protection

Anonymous — Mon, 27 Dec 2021 16:40:19 GMT

@Loquat wrote:
@xenon3030 wrote:
It looks like you should buy a new ipad or repair it at your own cost.

Also, do not pay for extended warranty services as they are typically rip off. For any product, the failure rate is very high in the first year (gets covered by its typical warranty program) but after that, the failure rate becomes very low till reaching the tears and wears step (typically a few years). They may also deny claims for various reasons.
You should really preface your comment with "...in my opinion...". There are many, MANY folks who benefit from AppleCare+ (myself included). Extended warranties are considered a ripoff by those who derive no value from it...but those who do, typically consider them money well spent. It's a reason why you read of folks making sure they put certain charges on cards such as the Amex Platinum, EveryDay Preferred, Costco Visa, etc. Extended warranties and service contracts serve their purpose if only for providing a peace of mind.

Yes, but a lot of independent organizations have come to the same conclusions, that for a wide variety of "things", extended warranties really are a waste of money. (carrier cell phone insurance is another example). Sure, they provide peace of mind, but, examination of costs and risks can also give peace of mind cheaper (i.e. realizing that you can easily handle the costs if the thing really does break during the time it would be covered). While the expected value calculation can be similar, IMO it still makes sense to have insurance on your house for example, because even though the premiums exceed the expected payback, the costs after losing a house can be enormous. Whereas replacing an iphone after 18 months is much more doable, especially with the money you save by not buying apple care.

Re: Warranty Protection

xenon3030 — Mon, 27 Dec 2021 17:09:36 GMT

The discussion is on purchasing "extended warranty or protection plan" while purchasing any product (but not home or car "insurance"). Home warranty is completely different from home insurance. For example, while purchasing a ~50$ hairdryer at Amazon, there is an option to purchase a protection plan of ~50$ for ~2-3 years (~10% of MSRP).

The extended warranty can be provided for free by some CC companies while you have option to purchase it also at checkout (if your CC does not provide or need more than 1y). If you are familiar to the concept of "bathtub failure curve", you may think twice before spending money on extended warranty purchases. Sometimes, purchasing extended warranty might be helpful for some people while sometimes it might not be practically usable e.g. for a hard drive (I do not expect to send hard drive including personal info for repair or replacement).

Re: Warranty Protection

ptatohed — Mon, 27 Dec 2021 17:21:24 GMT

Consumer Reports cited that less than 50% of people who buy extended warranties use them at all, and those who do, 80% don't even get the value they paid for the extended warranty. They made the point that if every single time you were offered to buy an extended warranty (appliances, electronics, vehicles, etc.) you, instead, took that money and put it in a high-yield savings account and your drew down from that savings account only when you need to repair something, you'll more than likely come out ahead at the end of the day.

Re: Warranty Protection

xenon3030 — Mon, 27 Dec 2021 17:48:22 GMT

Correct. The purchased extended warranties for ~2-3 years would be barely used while it adds ~10% financial burden to the customers.

The reason behind that is the product typically has not reached the tears and wears step after ~3-4 years (the early fails in the first year would be covered by the factory warranty). But after ~5 years, due to tears and wears, the failure rate becomes high and if a product fails at this step, there is also a high chance that the extended warrany companies deny the cliam for various reasons. Note that to submit a claim, you typically need to pay also from pocket (~50$) and this cost is on top of 10% MSRP.

Re: Warranty Protection

OmarGB9 — Mon, 27 Dec 2021 19:56:21 GMT

Let's get back on topic please. This side discussion about the merits of extended warranties does not pertain to OP's question regarding Chase's CC warranty.

Re: Warranty Protection

wasCB14 — Mon, 27 Dec 2021 20:05:42 GMT

Among the cards I have, the only options I'd seriously consider for the extended warranty and purchase protections are:

1. Amex (Schwab Platinum, Gold, Business Platinum)

2. Citi Costco

The deciding factors would be:

Costco if a Costco purchase (Visa only)

Amex if I don't really trust the merchant

Amex for business transactions for easy bookkeeping

Citi gives an extra year but the last dispute I filed with them was a PITA.