topic Re: Chase Freedom Flex losing cell phone insurance in Credit Cards

Chase Freedom Flex losing cell phone insurance

EAJuggalo — Tue, 11 Jan 2022 22:53:35 GMT

I've seen multiple reports that Chase has discontinued the cell phone insurance on the Freedom Flex without telling it's customers. This benefit is still listed on the Chase website and in the app under benefits. It will be interesting to see what comes of it now, since they are advertising a benefit they aren't providing.

I'm aware this has been discussed in a couple different threads so far, but I thought it was significant enough news to warrant it's own thread.

Re: Chase Freedom Flex losing cell phone insurance

M_Smart007 — Wed, 12 Jan 2022 07:56:49 GMT

It seems like when one lender starts to nerf a certain thing "Like cell phone protection"

Other lenders are not far behind following the trend.

Re: Chase Freedom Flex losing cell phone insurance

ptatohed — Wed, 12 Jan 2022 09:20:10 GMT

I always ask this. Has anyone actually ever benefited from a credit card cell phone protection plan?

Re: Chase Freedom Flex losing cell phone insurance

M_Smart007 — Wed, 12 Jan 2022 09:37:41 GMT

I sure have not.

Re: Chase Freedom Flex losing cell phone insurance

EAJuggalo — Wed, 12 Jan 2022 11:51:35 GMT

@ptatohed wrote:
I always ask this. Has anyone actually ever benefited from a credit card cell phone protection plan?

I have not, I'm also very not hard on my phone and don't make it a habit to purchase particulary fragile phones. Now that my kid has a phone on my plan I'm a little more concerned. I'm more upset that they didn't bother telling anyone until after the protection was gone. I would have used a different card to get more points if they would have told me it was going to be discontinued. I'm foreseeing some kind of settlement or class action lawsuit for false advertising since they are still listing the feature for new applicants and current cardholders.

Re: Chase Freedom Flex losing cell phone insurance

Anonymous — Wed, 12 Jan 2022 13:15:06 GMT

But do we know that it has really gone

Re: Chase Freedom Flex losing cell phone insurance

Remedios — Wed, 12 Jan 2022 13:35:04 GMT

Where are these multiple reports?

Re: Chase Freedom Flex losing cell phone insurance

simplynoir — Wed, 12 Jan 2022 15:28:39 GMT

From looking into it and my understanding it it is not Chase removing the cellphone protection plan from their Freedom Flex cards but more that Mastercard has removed this perk from their World Elite benefits and Chase has not updated any of this information on their website and/or benefits guide. Apparently other Mastercard cardholders had an advance warning this was happening late last year to take place earlier this month but Chase either dropped the ball or there's some miscommuncation going on right now

https://www.reddit.com/r/CreditCards/comments/s0o3sf/mastercard_denies_that_i_have_any_benefits_with/

Re: Chase Freedom Flex losing cell phone insurance

OmarGB9 — Wed, 12 Jan 2022 17:33:25 GMT

Looks like Chase is about to have a big problem on their hands. Employees AND their own website is misleading.

Re: Chase Freedom Flex losing cell phone insurance

800wannabe420 — Wed, 12 Jan 2022 18:12:45 GMT

https://us.mycardbenefits.com/

I just this moment went to the above link and entered my Chase Freedom Flex card number.

It says my cell phone insurance coverage is intact.

Re: Chase Freedom Flex losing cell phone insurance

Remedios — Wed, 12 Jan 2022 18:24:10 GMT

@800wannabe420 wrote:
https://us.mycardbenefits.com/

I just this moment went to the above link and entered my Chase Freedom Flex card number.
It says my cell phone insurance coverage is intact.

Same for me. I don't use it for cell phone payment, though.

Re: Chase Freedom Flex losing cell phone insurance

Anonymous — Wed, 12 Jan 2022 21:05:09 GMT

@Remedios wrote:
@800wannabe420 wrote:
https://us.mycardbenefits.com/

I just this moment went to the above link and entered my Chase Freedom Flex card number.
It says my cell phone insurance coverage is intact.
Same for me. I don't use it for cell phone payment, though.

Yes, it works for me now, but late last week it was giving the reported message "No benefits found for ....." And today, it does that for my Paypal card which showed some benefits last week. So my considered diagnosis is "glitchy site" that seems to have caused lots of rumors!

Re: Chase Freedom Flex losing cell phone insurance

EAJuggalo — Thu, 13 Jan 2022 13:29:36 GMT

I hope this is the case, I'm trying to convince the person who told me about it to resubmit. I tried and it took me to the webpage to start the claim.