topic Re: Amex 2-factor authentication in Credit Cards

Amex 2-factor authentication

cr101 — Tue, 05 Apr 2022 20:57:48 GMT

Is this new? I have been forced to do this for the past 2 or 3 weeks. Is everyone getting this request for a verification code when they attempt to log in?

Re: Amex 2-factor authentication

SoCalGardener — Tue, 05 Apr 2022 21:03:05 GMT

@cr101 wrote:
Is this new? I have been forced to do this for the past 2 or 3 weeks. Is everyone getting this request for a verification code when they attempt to log in?

No. I'm not. With either the Android app or web browser on a computer. What are you using? Have you tried both, i.e., your phone's app and a browser on a computer?

Has anything changed lately, like using a new device? Are you travelling by any chance?

Re: Amex 2-factor authentication

cr101 — Tue, 05 Apr 2022 21:08:18 GMT

@SoCalGardener wrote:
@cr101 wrote:
Is this new? I have been forced to do this for the past 2 or 3 weeks. Is everyone getting this request for a verification code when they attempt to log in?
No. I'm not. With either the Android app or web browser on a computer. What are you using? Have you tried both, i.e., your phone's app and a browser on a computer?

Has anything changed lately, like using a new device? Are you travelling by any chance?

I only use the desktop version. No new device. I'm not traveling. Even though my ISP gives me a new IP every once in a while, I don't believe that I got a new one recently. And, this request for a new code happens multiple times in a day, even if I log in, log out, and try to log in right after that. I already reached out to Amex and they said that they'd look into it, but I didn't believe them LOL. I just wanted to see if it was just me. Thanks.

Re: Amex 2-factor authentication

wasCB14 — Tue, 05 Apr 2022 21:20:15 GMT

I don't see any 2FA requests on iPhone (app) or Windows desktop (Firefox).

Re: Amex 2-factor authentication

SoCalGardener — Tue, 05 Apr 2022 21:24:57 GMT

@cr101 wrote:
@SoCalGardener wrote:
@cr101 wrote:
Is this new? I have been forced to do this for the past 2 or 3 weeks. Is everyone getting this request for a verification code when they attempt to log in?
No. I'm not. With either the Android app or web browser on a computer. What are you using? Have you tried both, i.e., your phone's app and a browser on a computer?

Has anything changed lately, like using a new device? Are you travelling by any chance?
I only use the desktop version. No new device. I'm not traveling. Even though my ISP gives me a new IP every once in a while, I don't believe that I got a new one recently. And, this request for a new code happens multiple times in a day, even if I log in, log out, and try to log in right after that. I already reached out to Amex and they said that they'd look into it, but I didn't believe them LOL. I just wanted to see if it was just me. Thanks.

The same thing happens to me with ADT. Ugh. But not Amex. Since it's not happening to me, and we don't see an onslaught of posts from others about it, I'm guessing it's just you. The old tried-and-true method of deleting your browser's cache and cookies, closing and restarting it, may be worth a try. If that doesn't help, there are more things to try but they depend on operating system and browser.

If you try the above and it still happens, please post again. In the meantime, if you have the app already installed, or are willing to install it, I'd try it and see what happens. If it does *not* happen there, it strongly points to an issue with your computer/browser.

Re: Amex 2-factor authentication

Credit12Fico — Tue, 05 Apr 2022 22:36:01 GMT

@cr101 wrote:
@SoCalGardener wrote:
@cr101 wrote:
Is this new? I have been forced to do this for the past 2 or 3 weeks. Is everyone getting this request for a verification code when they attempt to log in?
No. I'm not. With either the Android app or web browser on a computer. What are you using? Have you tried both, i.e., your phone's app and a browser on a computer?

Has anything changed lately, like using a new device? Are you travelling by any chance?
I only use the desktop version. No new device. I'm not traveling. Even though my ISP gives me a new IP every once in a while, I don't believe that I got a new one recently. And, this request for a new code happens multiple times in a day, even if I log in, log out, and try to log in right after that. I already reached out to Amex and they said that they'd look into it, but I didn't believe them LOL. I just wanted to see if it was just me. Thanks.

On the 2FA page, there is a box you have to put a check into, to "remember device". Are you doing that?

Re: Amex 2-factor authentication

K-in-Boston — Wed, 06 Apr 2022 00:06:37 GMT

I've never had 2FA at all from Amex. Whether it's the app, website on my phone browser, or desktop browser on one of the 4 home or work computers I use from time to time. I actually find it convenient, if not unusual, that I can log into Amex with my user ID and password from seemingly any device without ever being prompted to enter a code from a text or email.

You're not using a VPN by chance?

Re: Amex 2-factor authentication

Anonymous — Wed, 06 Apr 2022 00:44:24 GMT

Under Account Services>Security and Privacy, there is an option to "Manage Two-step verification" Try to see if it is enabled there, you can also turn it off

Re: Amex 2-factor authentication

Anonymous — Wed, 06 Apr 2022 00:46:19 GMT

@Anonymous wrote:
Under Account Services>Security and Privacy, there is an option to "Manage Two-step verification" Try to see if it is enabled there, you can also turn it off

As mentioned, you can also get Amex to trust the computer so it shouldn't ask again.

Now, very silly question! Are you really talking about Amex, or about MyFico, which has indeed started a 2FA a few weeks ago that doesn't remember devices very long?

Re: Amex 2-factor authentication

cr101 — Wed, 06 Apr 2022 01:20:01 GMT

@Anonymous wrote:
Under Account Services>Security and Privacy, there is an option to "Manage Two-step verification" Try to see if it is enabled there, you can also turn it off

Woohoo! You guys are awesome! That was annoying me bc I check my accts a lot and the site logs you out after a few mins. LOL.... I don't know if this was the issue, but I had the same device name listed twice and only one of them was labeled as the "current" device. I told the site to forget all devices. I logged out, logged in again, and checked the 'remember me' box again. It asked for a verification code. I've logged in and out a few times and was only prompted for a code during the first log in. Even the page that asks for the verification code is back to normal. Now that I think about it, before, it listed my contact info twice, once for each of the duplicate devices. Thanks again!!

Re: Amex 2-factor authentication

Gollum — Wed, 06 Apr 2022 08:08:42 GMT

@cr101 wrote:
Is this new? I have been forced to do this for the past 2 or 3 weeks. Is everyone getting this request for a verification code when they attempt to log in?

Have you asked American Express about it?

Re: Amex 2-factor authentication

DaveInAZ — Wed, 06 Apr 2022 16:20:26 GMT

@Anonymous wrote:
Under Account Services>Security and Privacy, there is an option to "Manage Two-step verification" Try to see if it is enabled there, you can also turn it off

I've also been having the problem for ther past 2 weeks of getting a Two-step verification to my phone. My phone plan has unlimtd text,but it's just annoying. And that doesn't work for me, in "Manage Two-step verification" I only get the option to Forget Device, with my PC and Phone listed.

But I've also been having that problem with other financial sites, especially my local CU. But a part of the problem is that I live on a rural property and cellular is my best option for Internet, I have T-Mobile Home Internet. With a wired internet connection, such as cable or DSL phone line, they usually assign you a fixed IP address associated with your geographic location. With cellular internet they assign you random IP addresses from their various data centers around the country. I can tell when I run a speed test whether my IP address is from T-Mobile's data center in Dallas, Chicago, or Los Angeles. When I had Verizon's Visible service they always had me in somewhere in Kansas; i don't think I'm in Kansas anymore.

Last year when I applied for a Max Cash card it went into review. When the rep called a day later, after I verified my identity she asked if I was travelling when I applied. I told her No, I was at home sitting in front of my Windows PC, and she said "well, we have your IP address as you being in Los Angeles". So, I explained the rural property & T-Mobile internet and she approved me.

And I do legal sports betting in Arizona, and their system has to verify you are physically located within the state before they allow you to place a bet. I quickly figured out using my PC doesn't cut as it uses my T-Mobile gateway router for an IP address; I have to use a mobile device that uses the GPS system to verify my location.

I recently bought an Android tablet with GPS as using my phone to type in a bunch of stuff is a pain. I'll start using my tablet to access my banks & CCs and see if that helps.

Re: Amex 2-factor authentication

FinStar — Wed, 06 Apr 2022 18:38:57 GMT

@Gollum wrote:
@cr101 wrote:
Is this new? I have been forced to do this for the past 2 or 3 weeks. Is everyone getting this request for a verification code when they attempt to log in?
Have you asked American Express about it?

@Gollum- please reference/review messages #8 and #10 for your answer (right above your post).