topic Re: Citi customer service issues( online acct ) in Credit Cards

Citi customer service issues( online acct )

JT5004 — Thu, 30 Jun 2022 22:50:40 GMT

Anyone have terrible experience with citi like this? Ive talked to tons of representatives and none of them were able to fix my issue...

I have never been able to create an online account to manage my card. Any payments I have are made over the phone. When trying to set it up I put in all the correct information and it says it doesnt match. ( card no, social sec or zip, security code..) Its really annoying trying to keep track of rewards balance etc. Citi rep says all information I give them matches as well. Ive had this card 5 months.

Re: Citi customer service issues( online acct )

Hoben02 — Fri, 01 Jul 2022 00:08:59 GMT

You need to get them to create a trouble ticket and escalate it.

Re: Citi customer service issues( online acct )

Gunnerboy — Fri, 01 Jul 2022 01:30:37 GMT

OP,

Ask the phone rep to create the online account for your while you're on the call with them. If the first rep won't do it, hang up and try again until the next one does.

Re: Citi customer service issues( online acct )

NoMoreE46 — Fri, 01 Jul 2022 13:12:56 GMT

I would ask to escalate this issue vs the other suggestion.

Re: Citi customer service issues( online acct )

jaimeylynn — Tue, 12 Jul 2022 15:29:09 GMT

When you call , ask the rep to get you over to their technical support department (eservices) . Customer service agents can only help with online accounts up to a point (basically just walking you through steps) but if still having issues then they should be transferring you over to tech support. When you get the error message that your information doesnt match... is there an error code anywhere in that message?