topic Re: Comenity in Credit Cards

Comenity

Anonymous514 — Mon, 27 Jun 2022 04:26:19 GMT

All of my comenity cards are saying this. But I called and each card is still open. Anyone else?

Re: Comenity

CreditMagic7 — Thu, 30 Jun 2022 21:27:30 GMT

ME TOO! I been holding off waiting to see if this issue would raise a topic.

It's been doing that on my online Comenity Accounts since before the weekend. I assume they must be dinkering with the online accounts pages doing something ~~but the only way you can get to your account balances etc is call the card number. That way you know where your card stands (balances-payments etc.)~~

Re: Comenity

Anonymous514 — Mon, 27 Jun 2022 04:59:06 GMT

Glad I'm not the only one I was getting worried but I called and it says account still open lol! I was searching tonight on here and saw no topics for it soI made one. surprised no one else had made one yet honestly.

Re: Comenity

CreditMagic7 — Mon, 27 Jun 2022 05:13:07 GMT

@Anonymous514 wrote:
Glad I'm not the only one I was getting worried but I called and it says account still open lol! I was searching tonight on here and saw no topics for it soI made one. surprised no one else had made one yet honestly.

I honestly was going to do the same thing that you did with that same screenshot BUT determined that just maybe their technical dept is doing some sort of site wide adjustments to the online accounts and that i would wait until this work week to maybe call them and ask how much longer before resolved.

Re: Comenity

OmarGB9 — Mon, 27 Jun 2022 05:29:59 GMT

Yes I got that too with my Zales card. Wanted to login and check a statement, but was unable to. It's been like that since at least last Thursday I believe.

Re: Comenity

SUPERSQUID — Mon, 27 Jun 2022 09:26:29 GMT

Comenity was doing site maintenance for a few days. my accounts were unaccessable as well. its back to normal now.

Re: Comenity

AverageJoesCredit — Mon, 27 Jun 2022 11:11:11 GMT

I haven't been able to sign in to my Bread Amex for days. No clue if I can or not now but uckily I paid off the card before this happened.

Re: Comenity

bigseegar — Mon, 27 Jun 2022 12:20:15 GMT

Just website maintenance and updating as the Header says is all. Started last Thursday and I actually used my Comenity Sportsman Warehouse card on this past Saturday afternoon in the store to make a purchase and redeem rewards points. No issues at all.

Re: Comenity

CreditMagic7 — Mon, 27 Jun 2022 12:40:19 GMT

As of this morning Monday JUN27 none of their online card account sites are yet functioning as they normally do on this end.

Suppose the 'maintenance' is still ongoing.

Re: Comenity

CreditChemistry — Mon, 27 Jun 2022 13:20:51 GMT

Just came in to check what could possibly be going on. I've been trying update my address on a Talbots card (recently moved) and it's been like this for a few days. I went to Google and saw that people have been tweeting at Comenity for weeks, saying they can't log in and make payments. I honestly don't remember the last time I logged in. I've been a bit busy with the move (not buying clothes) and don't owe a balance.

Re: Comenity

CreditChemistry — Mon, 27 Jun 2022 13:26:40 GMT

Just tried to call them. The system took me through a million different, "we may not be able to help you at this time, so you may want to hang up" to "we are hanging up because our offices are closed". Not super worried about it, just found it odd.

Re: Comenity

CreditMagic7 — Mon, 27 Jun 2022 18:18:49 GMT

Out of curiosity i looked over at Twitter's AskComenity and lots of customers are red hot.

It's for this very reason that i never have and never will go paperless.

Used one of their cards yesterday and it was okay but might be better to hold up until the dust settles from whatever it is.

Re: Comenity

Suzette2 — Mon, 27 Jun 2022 20:17:11 GMT

@Anonymous514 wrote:
All of my comenity cards are saying this. But I called and each card is still open. Anyone else?

Mine: same.
I didn't see my payment and could not pay. It kept saying the system was down for maintenance

Re: Comenity

gdale6 — Mon, 27 Jun 2022 21:04:04 GMT

I just checked mine, got same. Pretty sad that they cannot even effect a change without problems. I only have their MC now and its SD till either I cancel it or they do as they no longer offer me 3% bonus categories and 1.5% on all is so yesterday.

Re: Comenity

SUPERSQUID — Mon, 27 Jun 2022 21:09:25 GMT

@gdale6 wrote:
I just checked mine, got same. Pretty sad that they cannot even effect a change without problems. I only have their MC now and its SD till either I cancel it or they do as they no longer offer me 3% bonus categories and 1.5% on all is so yesterday.

I was able to log in to my accounts sunday, rewards mastercard and bread cashback amex, but now i cant. when i was in my accounts yesterday i really didnt notice any difference in the webpage.

This update seems to be taking them forever, most cards update their sites within 24 hours.

Re: Comenity

OmarGB9 — Tue, 28 Jun 2022 00:39:11 GMT

@SUPERSQUID wrote:
@gdale6 wrote:
I just checked mine, got same. Pretty sad that they cannot even effect a change without problems. I only have their MC now and its SD till either I cancel it or they do as they no longer offer me 3% bonus categories and 1.5% on all is so yesterday.
I was able to log in to my accounts sunday, rewards mastercard and bread cashback amex, but now i cant. when i was in my accounts yesterday i really didnt notice any difference in the webpage.
This update seems to be taking them forever, most cards update their sites within 24 hours.

Seriously. What kind of update takes almost a week. Sad.

Re: Comenity

AverageJoesCredit — Tue, 28 Jun 2022 02:36:16 GMT

Just a follow up but just went to sign in page for Bread and now there is a red banner apologizing for the system being updated still but all our info is still secure. Lolwut

Re: Comenity

OmarGB9 — Tue, 28 Jun 2022 03:08:33 GMT

@AverageJoesCredit wrote:
Just a follow up but just went to sign in page for Bread and now there is a red banner apologizing for the system being updated still but all our info is still secure. Lolwut

Just tried again on Zales and saw that as well. lol.

Re: Comenity

gdale6 — Tue, 28 Jun 2022 19:19:42 GMT

Comenity is still down.....

Re: Comenity

Rudy1 — Tue, 28 Jun 2022 19:35:47 GMT

Comenity is about to lose my business. I lost my card yesterday and nobody answers the phone. I get they need to update their website but a week! I'm so annoyed right now. I really don't want to deal with a bunch of fraudulent purchases by the time I can talk to someone. I don't even know why I put that card in my wallet I just happened to on Friday I meant to grab my 2nd Discover. I noticed it missing last night. Who knows what's gone on with that card and I have a pretty nice limit too.