topic Re: can't add Chase Freedom Flex to digital wallet in Credit Cards

can't add Chase Freedom Flex to digital wallet

expatCanuck — Fri, 30 Sep 2022 15:36:44 GMT

Greetings.

I've added a handful of cards to my Google digital wallet (the android Wallet app) without issue, including the Chase CFU & CSP, Amex, Discover and other issuer MC cards. The process:

specify the card particulars in the wallet
the wallet pings the issuer
the issuer sends an IM with a validation code to my phone
you enter the validation code
good to go

However, after entering the Flex specifics and submitting, I never receive a validation message. Nuthin'.

The bank reps I've spoken have no answers.

Thoughts? Suggestions?

Re: can't add Chase Freedom Flex to digital wallet

Remedios — Fri, 30 Sep 2022 16:03:05 GMT

Initiate from Chase's interface to add GP, don't start in GP

Re: can't add Chase Freedom Flex to digital wallet

expatCanuck — Fri, 30 Sep 2022 16:18:05 GMT

Thanks, @Remedios.

Curiouser & curiouser ... the Flex is not listed in the Chase interface as a card that can be added to a digital wallet (the CFU & CSP are listed).

Time for another call to Chase.

Re: can't add Chase Freedom Flex to digital wallet

Anonymous — Fri, 30 Sep 2022 16:26:39 GMT

I have vague memories that CFF couldn't be added to wallets in the first few months after it came out, but that was fixed. So maybe the Chase page hasn't been updated? I have CFF in both Google and Samsung wallets.

Re: can't add Chase Freedom Flex to digital wallet

expatCanuck — Fri, 30 Sep 2022 16:36:50 GMT

Currently on hold w/ Chase.

Escalatin'.

Has anyone out there been able to add the Chase Freedom Flex to their digital wallet?

Re: can't add Chase Freedom Flex to digital wallet

OmarGB9 — Fri, 30 Sep 2022 16:40:52 GMT

@expatCanuck wrote:
Currently on hold w/ Chase.
Escalatin'.

Has anyone out there been able to add the Chase Freedom Flex to their digital wallet?

@Anonymous just mentioned above you that they have CFF on Google Pay and Samsung Pay.

Re: can't add Chase Freedom Flex to digital wallet

expatCanuck — Fri, 30 Sep 2022 17:04:20 GMT

@OmarGB9 @Anonymous

Indeed. Thank you both.

I've painted as complete a picture as I can for Chase. It's been escalated. Tick tock.

Re: can't add Chase Freedom Flex to digital wallet

M_Smart007 — Fri, 30 Sep 2022 16:58:05 GMT

@expatCanuck wrote:
Currently on hold w/ Chase.
Escalatin'.

Has anyone out there been able to add the Chase Freedom Flex to their digital wallet?

@expatCanuck,

Yes .."G-Pay" ...been there for a little while. Had no problems when I added it directly to G-Pay.

The usual contacting bank and text verification.

(Click image to enlarge)

Re: can't add Chase Freedom Flex to digital wallet

expatCanuck — Tue, 04 Oct 2022 11:04:39 GMT

Closing the loop -- Chase corrected whatever was wrong at its end -- I was able to add the Flex to my digital wallet.

Would've been nice if they had actually notified me that the fix had been made.

Re: can't add Chase Freedom Flex to digital wallet

Anonymous — Tue, 04 Oct 2022 12:56:31 GMT

@expatCanuck wrote:
Closing the loop -- Chase corrected whatever was wrong at its end -- I was able to add the Flex to my digital wallet.

Would've been nice if they had actually notified me that the fix had been made.

Now go ...spend ... spend

Re: can't add Chase Freedom Flex to digital wallet

expatCanuck — Tue, 04 Oct 2022 13:31:11 GMT

@Anonymous

Next time I'm at the pharmacy.