topic Re: Product change AmEx via mobile app (instead of website)? in Credit Cards

Product change AmEx via mobile app (instead of website)?

portlandmusician — Wed, 21 Dec 2022 11:05:54 GMT

Can you product change your AmEx via the mobile app, or do you have to contact customer service?

I know you can on the website, but I can't access the website, even with the correct password (works every time on the mobile app, not on the web site).

So, I'm wondering if I can do it with some clicks, etc. on the mobile app, which works great for me... but I can't find a way to product change on it. If you can, let me know what area to go in. If you can't, I guess I'll call (and ask why I can't access the website).

Thanks.

Re: Product change AmEx via mobile app (instead of website)?

Lou-natic — Wed, 21 Dec 2022 11:16:29 GMT

You can also just call them up on the phone and let a CSR handle it.

Re: Product change AmEx via mobile app (instead of website)?

FinStar — Wed, 21 Dec 2022 21:06:37 GMT

@portlandmusician wrote:
Can you product change your AmEx via the mobile app, or do you have to contact customer service?

I know you can on the website, but I can't access the website, even with the correct password (works every time on the mobile app, not on the web site).

So, I'm wondering if I can do it with some clicks, etc. on the mobile app, which works great for me... but I can't find a way to product change on it. If you can, let me know what area to go in. If you can't, I guess I'll call (and ask why I can't access the website).

Thanks.

You may need to clear cache/cookies and history. Otherwise, if it's not a security/password issue, try launching the AmEx site on a different browser.

Re: Product change AmEx via mobile app (instead of website)?

Duriel — Wed, 21 Dec 2022 22:35:56 GMT

Yes. I just recently downgraded my BCP in the app via chat.

Re: Product change AmEx via mobile app (instead of website)?

portlandmusician — Thu, 22 Dec 2022 00:04:33 GMT

@Lou-natic Yeah, I know . I mentioned in my original post I may just have to call. But, was hoping I could do it more automated in the app, like you can via the website. But, oh well, call it might be.

Re: Product change AmEx via mobile app (instead of website)?

portlandmusician — Thu, 22 Dec 2022 00:07:50 GMT

@FinStar Unfortunately, I've done all that. Cleared cache, cookies, browing history, tried on another browser, tried at a friend's house (thinking it might be an unsecure connection via my router). Nothing. But, it works fine on my app. Each time I change my password, my app deletes the old password and makes me enter the new one, and it works fine. But, website won't. I guess I gotta call and figure that out, and do the product change that way. Thank you.

Re: Product change AmEx via mobile app (instead of website)?

portlandmusician — Thu, 22 Dec 2022 00:08:45 GMT

@Duriel Ah, chat. Yes. Thanks. I was hoping there were some automated buttons, etc. to push that I couldn't find, but chat makes sense. Maybe via chat I can find out why they won't let me into the website, but I can get into the app no problem, too. Thanks.