topic Re: Chase CLD when CLI requested….. in Credit Cards

Chase CLD when CLI requested…..

Janneman — Thu, 23 Mar 2023 13:45:21 GMT

I have two Chase cards for the last 7-8 years, and I never requested CLI on them nor I was automatically offered. For the last 2-3 weeks I have seen too many people having received CLI as SP from Chase...and many of those people were way over 5/24 and with a little spend...which made me to try for myself too. So, 4-5 days ago I requested CLI on my Freedom Unlimited card wherein I have CL of $25k but the first representative I spoke with was not friendly, instead provided me many info incorrect. So, I corrected her before hanging up the call with her, which she didn't like that I corrected her, to which she referred that I lectured her.

Then I called back right away and spoke with another representative who seemed nice and knowledgeable. I submitted my request for CLI with him but I was denied instantly by the system. I was told that I would receive the letter which I still have not received...not thru mail nor on my online account. However, an hour ago I received an online notice which states that since I am not using this card enough then Chase has decided to decrease my CL from $25k to $2k after 45 days later...and if I would like to prevent them from decreasing my CL then I should give them a call.

I admit that I have not been using this card enough for the last 4 years...I have been using like $10-$20 in every 4-5 months...So, I completely understand their such action, however, timing is very questionable. I am sure a few of you might not agree with me but I strongly believe that the first rep has something to do with it; otherwise why I didnt get the same letter for my other card-Sapphire wherein I have CL of $39k and I haven't used that one as well for many years except a few bucks here and there in every 4-5 months, unless the letter for that account is on its way as well....I have never seen anybody gets CLD upon asking CLI...Lesson learned that we should be very polite and nice with these folks; otherwise they could mess you up a big time.

Moving forward, I am very much upset now and would like to get my original CL back...Do you guys know what I should do within a few days in order to prevent them from decreasing my CL? I think a year back or so I read someone receiving the similar letter from Capital one but I didnt follow up with that thread....I would appreciate if you guys provide me some insight on my options especially when time is the essence. Thank you.

Re: Chase CLD when CLI requested…..

nytokyobred79 — Thu, 23 Mar 2023 14:36:16 GMT

@Janneman Really sorry to hear how this this situation turned out for you. I wonder if you inadvertently brought attention to your lack of heavy account usage with that initial phone call( which you think may be the case). And the CSR decided to "proactively" initiate some action. Or conversely, if after making the request, the algorithm determined that you have quite low spend and that automatically triggered it. Not sure as I'm not an expert but just hypothesizing here.

I think in your case, the best thing to do would be to call Chase and politely ask to have your limit reinstated. I do believe I've read where some members were able to call within the time frame mentioned in the AA letter and get their original limits reinstated. I'm not certain if you'll need to make a strong case for the limit to be reinstated but I suspect something along the lines of "you plan to put some more spend on the card in the near future and value your overall relationship with Chase(7-8 years of loyalty)" may go very far. I'd also try to get a supervisor on the line if the first CSR is unable or unwilling to grant the request. Regardless, I'd probably call them relatively soon although I can imagine you may be hesitant to call right away since you've just experienced this. Regardless, a call sooner than later may be in your best interest. I'd be careful to send a secure message bc of time lags and the lack of ability to make your case in real time.

I hope that you can get this resolved soon.

Re: Chase CLD when CLI requested…..

JoeRockhead — Thu, 23 Mar 2023 15:38:53 GMT

@Janneman wrote:
I have two Chase cards for the last 7-8 years, and I never requested CLI on them nor I was automatically offered. For the last 2-3 weeks I have seen too many people having received CLI as SP from Chase...and many of those people were way over 5/24 and with a little spend...which made me to try for myself too. So, 4-5 days ago I requested CLI on my Freedom Unlimited card wherein I have CL of $25k but the first representative I spoke with was not friendly, instead provided me many info incorrect. So, I corrected her before hanging up the call with her, which she didn't like that I corrected her, to which she referred that I lectured her.

Then I called back right away and spoke with another representative who seemed nice and knowledgeable. I submitted my request for CLI with him but I was denied instantly by the system. I was told that I would receive the letter which I still have not received...not thru mail nor on my online account. However, an hour ago I received an online notice which states that since I am not using this card enough then Chase has decided to decrease my CL from $25k to $2k after 45 days later...and if I would like to prevent them from decreasing my CL then I should give them a call.

I admit that I have not been using this card enough for the last 4 years...I have been using like $10-$20 in every 4-5 months...So, I completely understand their such action, however, timing is very questionable. I am sure a few of you might not agree with me but I strongly believe that the first rep has something to do with it; otherwise why I didnt get the same letter for my other card-Sapphire wherein I have CL of $39k and I haven't used that one as well for many years except a few bucks here and there in every 4-5 months, unless the letter for that account is on its way as well....I have never seen anybody gets CLD upon asking CLI...Lesson learned that we should be very polite and nice with these folks; otherwise they could mess you up a big time.

Moving forward, I am very much upset now and would like to get my original CL back...Do you guys know what I should do within a few days in order to prevent them from decreasing my CL? I think a year back or so I read someone receiving the similar letter from Capital one but I didnt follow up with that thread....I would appreciate if you guys provide me some insight on my options especially when time is the essence. Thank you.

First off, I can understand anyone being upset. This is a bummer as that is a significant decrease, and my condolences this has happened to you. As for the CSR you roiled having anything to do with it personally, I'd be very skeptical. However, it could have been set off by them with the CLI request by triggering an account usage review/analysis where it determined the low usage simply doesn't justify the large CL anymore.

I would start by calling them at your earliest convenience, and as already suggested, politely request, while conveying in a jovial way what a dummy (not that you're a dummy but you know what I mean) you are for simply not thinking to make better use of the card, that they revoke the CLD as you plan to make a more conscience effort, or going to make better use of the card, also pointing out your long, and excellent history with them. If you can't gain any traction with the first level of CSR, politely ask to speak to a supervisor. I've always found that being polite and somewhat trying to have a nice conversation with people, even when they're telling me things I don't want to hear has gotten good results in the end. Wish you nothing but the best.

The other thing I would do is increase the usage of the card. Make it your daily driver for periods of time.

Re: Chase CLD when CLI requested…..

SweetCreditObsession — Thu, 23 Mar 2023 16:07:55 GMT

Follow the instructions in the letter to maintain your $25K CL.

As you learned, there's no benefit in being anything but polite with the CSRs -- even when they're wrong. Problems are rarely successfully resolved when you are confrontational with a person you're asking to help you or provide a service. You can, however, gain an ally, and unsolicited practical tips -- when you "kill them with kindness" -- or at least politeness.

Best wishes.

Re: Chase CLD when CLI requested…..

CYBERSAM — Thu, 23 Mar 2023 17:28:29 GMT

Evidently the first representative was much more knowledgeable then you thought! She somehow managed to flag your account that would trigger CLD.

However these big banks have procedures in place for errors, so just call back and confirm that you are planning to use this account and having new purchases coming up and would like to restore your previous credit limit.

Just play dumb as you have no idea why CLD happened and try to keep the conversation brief.

Good luck!

Re: Chase CLD when CLI requested…..

jojo79 — Fri, 24 Mar 2023 14:18:30 GMT

@Janneman - I'm not sure if your call triggered that letter but it's not just you. Several of us received it as well (myself included).

See this thread HERE

Just call and say you're responding to the notice, and would like to keep your current limit.

Good luck!

Re: Chase CLD when CLI requested…..

Janneman — Sat, 25 Mar 2023 09:54:29 GMT

@jojo79 wrote:
@Janneman - I'm not sure if your call triggered that letter but it's not just you. Several of us received it as well (myself included).

See this thread HERE

Just call and say you're responding to the notice, and would like to keep your current limit.

Good luck!

Thanks... Is there any specific dept and phone number to call to about this specific request??

Re: Chase CLD when CLI requested…..

FireMedic1 — Fri, 24 Mar 2023 20:30:28 GMT

@Janneman wrote:
@jojo79 wrote:
@Janneman - I'm not sure if your call triggered that letter but it's not just you. Several of us received it as well (myself included).

See this thread HERE

Just call and say you're responding to the notice, and would like to keep your current limit.

Good luck!
Thanks... Is there any specific dept and phone number to call to about this soecific request??

@Janneman See Post 43 of 43. Call number on top of letter or call the number on the back of the card.

https://ficoforums.myfico.com/t5/Credit-Cards/Chase-may-be-reducing-Credit-Limit/td-p/6648725/page/5

Blame the economy and the rise in CC Debt at record levels.

Re: Chase CLD when CLI requested…..

Absolution16 — Sat, 25 Mar 2023 08:36:48 GMT

@Janneman

I am so sorry that you are experiencing this. This is terrible indeed. I am being extra careful these days myself, as I too have a CSP with 24.5K limit which I am starting to feel as though Chase might start questioning my level of spend.

It could have been me that posted about CLD with Capital1. I started with a 15K Venture, then after a couple of years or so, switched to QS. I was mostly putting my spend on my AMEX EDP card at the time, and neglected the QS for a while. That resulted in a letter from Cap1 notifying me that they were CLDing my QS down to 5K. That was not fun, and I posted a thread about that.

Like others have said, the best thing seems to be to call and ask nicely. I sincerely hope you get your original CL restored.

Right now, I am not contacting Chase for anything, out of fear that I may draw unneeded attention. I am happy with the CL on the CSP anyway.

Re: Chase CLD when CLI requested…..

Janneman — Sat, 25 Mar 2023 09:54:55 GMT

@Absolution16 wrote:
@Janneman

I am so sorry that you are experiencing this. This is terrible indeed. I am being extra careful these days myself, as I too have a CSP with 24.5K limit which I am starting to feel as though Chase might start questioning my level of spend.

It could have been me that posted about CLD with Capital1. I started with a 15K Venture, then after a couple of years or so, switched to QS. I was mostly putting my spend on my AMEX EDP card at the time, and neglected the QS for a while. That resulted in a letter from Cap1 notifying me that they were CLDing my QS down to 5K. That was not fun, and I posted a thread about that.

Like others have said, the best thing seems to be to call and ask nicely. I sincerely hope you get your original CL restored.

Right now, I am not contacting Chase for anything, out of fear that I may draw unneeded attention. I am happy with the CL on the CSP anyway.

Thank you so much....God bless u...

Re: Chase CLD when CLI requested…..

SUPERSQUID — Sat, 25 Mar 2023 09:59:02 GMT

AARRRGGGGHHHH, I HATE CLD'S, ITS LIKE STUBBING YOUR TOE ON THE COFFEE TABLE LEG WHEN THE LIGHTS ARE OUT

Re: Chase CLD when CLI requested…..

Janneman — Sat, 25 Mar 2023 10:34:58 GMT

@SUPERSQUID wrote:
AARRRGGGGHHHH, I HATE CLD'S, ITS LIKE STUBBING YOUR TOE ON THE COFFEE TABLE LEG WHEN THE LIGHTS ARE OUT

You are so right... I would give them a call tomorrow and request them to keep my limit intact; otherwise I may try to relocate the whole CL to my other chase card except $500 which I would need to leave it on it...Would see if it would work...I dont wanna do this as much as possible, but I might try it if no option is left out....

They never gave me any CLI since this account was opened almost 7-8 yrs ago despite of good spending at that time...and now decided to do CLD !!!... Thats how they are appreciating me for being such a good customer for all these years...I understand that its all about the business and its because of me not using the card lately in last 2 yrs but decreasing my credit limit from $25k to $2k is not fair and not right at all....

Re: Chase CLD when CLI requested…..

SUPERSQUID — Sat, 25 Mar 2023 13:02:20 GMT

@Janneman wrote:
@SUPERSQUID wrote:
AARRRGGGGHHHH, I HATE CLD'S, ITS LIKE STUBBING YOUR TOE ON THE COFFEE TABLE LEG WHEN THE LIGHTS ARE OUT
You are so right... I would give them a call tomorrow and request them to keep my limit intact; otherwise I may try to relocate the whole CL to my other chase card except $500 which I would need to leave it on it...Would see if it would work...I dont wanna do this as much as possible, but I might try it if no option is left out....

They never gave me any CLI since this account was opened almost 7-8 yrs ago despite of good spending at that time...and now decided to do CLD !!!... Thats how they are appreciating me for being such a good customer for all these years...I understand that its all about the business and its because of me not using the card lately in last 2 yrs but decreasing my credit limit from $25k to $2k is not fair and not right at all....

All kidding aside, they cut you by almost 90 pct, ridiculous. I hope you get some action maybe from a supervisor, I can ubderstand a possible cld if you dont use the card much with a 25k cl but a 90 pct cut is punitive.

Re: Chase CLD when CLI requested…..

SUPERSQUID — Sat, 25 Mar 2023 14:51:53 GMT

AARRRRGGGGHHH, THOSE CLD'S ARE MORE PAINFUL THAN MY BUNIONS.

Re: Chase CLD when CLI requested…..

7774x — Sat, 25 Mar 2023 22:28:45 GMT

@Janneman wrote:
I have two Chase cards for the last 7-8 years, and I never requested CLI on them nor I was automatically offered. For the last 2-3 weeks I have seen too many people having received CLI as SP from Chase...and many of those people were way over 5/24 and with a little spend...which made me to try for myself too. So, 4-5 days ago I requested CLI on my Freedom Unlimited card wherein I have CL of $25k but the first representative I spoke with was not friendly, instead provided me many info incorrect. So, I corrected her before hanging up the call with her, which she didn't like that I corrected her, to which she referred that I lectured her.

Then I called back right away and spoke with another representative who seemed nice and knowledgeable. I submitted my request for CLI with him but I was denied instantly by the system. I was told that I would receive the letter which I still have not received...not thru mail nor on my online account. However, an hour ago I received an online notice which states that since I am not using this card enough then Chase has decided to decrease my CL from $25k to $2k after 45 days later...and if I would like to prevent them from decreasing my CL then I should give them a call.

I admit that I have not been using this card enough for the last 4 years...I have been using like $10-$20 in every 4-5 months...So, I completely understand their such action, however, timing is very questionable. I am sure a few of you might not agree with me but I strongly believe that the first rep has something to do with it; otherwise why I didnt get the same letter for my other card-Sapphire wherein I have CL of $39k and I haven't used that one as well for many years except a few bucks here and there in every 4-5 months, unless the letter for that account is on its way as well....I have never seen anybody gets CLD upon asking CLI...Lesson learned that we should be very polite and nice with these folks; otherwise they could mess you up a big time.

Moving forward, I am very much upset now and would like to get my original CL back...Do you guys know what I should do within a few days in order to prevent them from decreasing my CL? I think a year back or so I read someone receiving the similar letter from Capital one but I didnt follow up with that thread....I would appreciate if you guys provide me some insight on my options especially when time is the essence. Thank you.

The customer rep may have flagged your account as abusive customer... or what ever else she maybe thought of ...Chase is now throwing out emails saying CLI is approved .. waiting for my acceptance ,, Chase willing to turn part Credit Card limit into part revolving loan at half of Credit card interest.. They are aggressive for more business ..money is flowing ..I got flagged by a dumb Amex rep.. every time I called customer service a rep would answer see account , then transfer to someone else...Best to zip it , then complain to higher ups about a rep' behavior

Re: Chase CLD when CLI requested…..

Janneman — Sun, 26 Mar 2023 13:46:29 GMT

Update:

I just called Chase (the telephone number in the back of my Freedom Unlimited card) and spoke with the representative. Call went to their call center in India. The guy was very nice. I explained to him that I received this later a few days ago about reducing my CL and I would like to keep my CL intact...He checked my account and confirmed about going out that letter, and said that he would note on the account and my account would have the same limit from now on...That's it.

Lesson learned: (1) We need to start using all these cards/accounts if we do want to keep them; otherwise we should not be surprised if an account sees CLD or closed down; (2) We should try to be super nice with these representatives because we don't know when some of them could put our accounts thru a big mess....

I would like to thank everyone who contributed on this thread especially the one who posted the reference of other thread from last month on this very subject which made me aware of the fact that I wasn't alone in this situation and I also knew then how to tackle this situation. See, this is what makes this site/forum so great....We learn a lot from each other. I am very grateful to this site, and couldn't appreciate more. You guys are great. God bless all of you.....

Re: Chase CLD when CLI requested…..

Absolution16 — Sun, 26 Mar 2023 17:09:32 GMT

@Janneman

Fantastic! I am very happy you were successful in keeping your CL. Very well done!

Re: Chase CLD when CLI requested…..

nytokyobred79 — Mon, 27 Mar 2023 02:58:36 GMT

@Janneman wrote:
Update:

I just called Chase (the telephone number in the back of my Freedom Unlimited card) and spoke with the representative. Call went to their call center in India. The guy was very nice. I explained to him that I received this later a few days ago about reducing my CL and I would like to keep my CL intact...He checked my account and confirmed about going out that letter, and said that he would note on the account and my account would have the same limit from now on...That's it.

Lesson learned: (1) We need to start using all these cards/accounts if we do want to keep them; otherwise we should not be surprised if an account sees CLD or closed down; (2) We should try to be super nice with these representatives because we don't know when some of them could put our accounts thru a big mess....

I would like to thank everyone who contributed on this thread especially the one who posted the reference of other thread from last month on this very subject which made me aware of the fact that I wasn't alone in this situation and I also knew then how to tackle this situation. See, this is what makes this site/forum so great....We learn a lot from each other. I am very grateful to this site, and couldn't appreciate more. You guys are great. God bless all of you.....

Very Glad to hear you got this resolved and you were able to take something away from the experience. Although it will differ depending on your card lineup/cash back or rewards structure, I try to have a a simple monthly recurring charge on each of my cards to show regular usage. And of course, some of them are daily drivers, etc. so there's less worry. But for those cards that I expect less usage, they, at least, have the 1-2 monthly recurring charges.

In any case, I'm happy to hear this was resolved 😊

Re: Chase CLD when CLI requested…..

Janneman — Mon, 27 Mar 2023 22:42:57 GMT

@nytokyobred79

Thank you. As for you having placed your cards for recurring charges then I am sure it works just fine for you and others, but I believe my situation has been different than others (like everyone's situation is different). How? Then I have more than 45 cards and more half million dollars total available credit...So obviously, I need to show love to all of them especially a few of them (business and personal cards) which I obtained last year and in 2021 in order to earn SUB...Further, I have been with Chase for 7-8 years, and I have never seen Chase caring much about usage of accounts...at least in my case....So, I let it sleep Chase accounts...

To be honest to you, I am still not sure what is the real factor/reason I received this notice of CLD....Is it that Chase has decided to send to every customer of Freedom card who have not met certain threshold of spending in 3-6-12 months, or is it triggered by the rep whom I lectured to? I did use the card last time on this January...just two months ago, but only for less than $20...But then I am having the same spending pattern on Sapphire card as well, wherein I have not received such notice so far...thanks God...Thus, don't know what Chase is up to...Time is so bad right now...We don't know what could happen....

Re: Chase CLD when CLI requested…..

Janneman — Mon, 27 Mar 2023 23:47:34 GMT

@Absolution16 wrote:
@Janneman

Fantastic! I am very happy you were successful in keeping your CL. Very well done!

Thank you so much...I appreciate your feedback and help....