topic Hilarious email from Amex... toying with me again! in Credit Cards

Hilarious email from Amex... toying with me again!

805orbust — Wed, 10 May 2023 01:07:52 GMT

They did it again... got a $15k increase on my BBP about a month ago. Today I get an email congratulating me on my new cli... a month later. What is with these guys? 🤣

Re: Hilarious email from Amex... toying with me again!

Creditwiser — Wed, 10 May 2023 01:24:32 GMT

Awesome ! Congrats on a very nice CLI ! " Your card has more room to spend and to carry a balance " What a nice way of saying give us the swipe fee's and pay us some interest

Re: Hilarious email from Amex... toying with me again!

805orbust — Wed, 10 May 2023 01:31:55 GMT

@Creditwiser I was all excited thinking they gave me an auto-increase.... no, they were talking about the one I asked for and got a month ago. What a bunch of teases.

Re: Hilarious email from Amex... toying with me again!

Creditwiser — Wed, 10 May 2023 01:36:45 GMT

@805orbust wrote:
@Creditwiser I was all excited thinking they gave me an auto-increase.... no, they were talking about the one I asked for and got a month ago. What a bunch of teases.

After a re-read of your post, I see what you're saying. Yeah, a little late on that one.

Re: Hilarious email from Amex... toying with me again!

SouthJamaica — Wed, 10 May 2023 02:28:23 GMT

@805orbust wrote:
They did it again... got a $15k increase on my BBP about a month ago. Today I get an email congratulating me on my new cli... a month later. What is with these guys? 🤣

~~I guess they like you Congratulations.~~

OK I reread your post. I thought you were previously at 15k and they bumped you up to 25k. This is just the recognition of your previous bump up. Well it's nice anyway

Re: Hilarious email from Amex... toying with me again!

dario — Wed, 10 May 2023 04:16:56 GMT

Congrats on the initial CLI! 😂💰

Re: Hilarious email from Amex... toying with me again!

FireMedic1 — Wed, 10 May 2023 08:59:53 GMT

Congrats @805orbust ! Least they didnt email you and a month later it shows up.

Re: Hilarious email from Amex... toying with me again!

Lou-natic — Wed, 10 May 2023 11:42:02 GMT

For all of AMEX's successes this is surely not one of them. I found it more irritating than anything when they did this to me as well. This email should be sent on the day of the CLI approval, not a month after the fact. I don't know why they think this is a good idea but it's dumb.

Re: Hilarious email from Amex... toying with me again!

805orbust — Thu, 11 May 2023 04:11:16 GMT

They definitely had me feeling dumb, that's for sure 🤣

Re: Hilarious email from Amex... toying with me again!

RootDet — Thu, 11 May 2023 07:42:37 GMT

amex is always a day late and a dollar short with everything customer-facing. For example they keep telling me to activate the replacement card that was sent 2 months ago and activated 2 months ago.

Re: Hilarious email from Amex... toying with me again!

fury1995 — Thu, 11 May 2023 10:57:59 GMT

@RootDet wrote:
amex is always a day late and a dollar short with everything customer-facing. For example they keep telling me to activate the replacement card that was sent 2 months ago and activated 2 months ago.

Same here. Just yesterday I got this notification within my online account.

Re: Hilarious email from Amex... toying with me again!

Gollum — Thu, 11 May 2023 12:12:15 GMT

@805orbust wrote:
They did it again... got a $15k increase on my BBP about a month ago. Today I get an email congratulating me on my new cli... a month later. What is with these guys? 🤣

My guess is that this is an IT boundaries issue among email (inherently insecure), marketing (spam everything everywhere), and security (Linux backend employees overruled / laid off by Microsoft Windows frontend bosses).

Re: Hilarious email from Amex... toying with me again!

805orbust — Thu, 11 May 2023 12:39:27 GMT

Dang @Gollum you got that figured out! A *bit* disappointing that a multi billion dollar firm like Amex screws up one like this... unless it's common?

Re: Hilarious email from Amex... toying with me again!

DONZI — Fri, 12 May 2023 06:23:36 GMT

I think it's the tech. They've got a sprawling feature set on a slew of online services that still shows 'legacy' website pages for various things.

Amex isn't the only multi-billion entity with lagging on some communications, has Frankenstein like websites and other quirks among my most used bookmarks.

Re: Hilarious email from Amex... toying with me again!

Lou-natic — Fri, 12 May 2023 14:18:06 GMT

@RootDet wrote:
amex is always a day late and a dollar short with everything customer-facing. For example they keep telling me to activate the replacement card that was sent 2 months ago and activated 2 months ago.

According to US Bank I still need to complete my "new account checklist" on my Altitude Go...I've done it probably half a dozen times trying to clear out that notification popup every time I login, still hasan't cleared yet. Got just another email remninder about it a few days ago. It's completely set up, has everything they want and yet for some reason their system isn't figuring it out.

I just need AMEX to implement a SUB tracker and I'd be happy.

Re: Hilarious email from Amex... toying with me again!

OmarGB9 — Fri, 12 May 2023 14:59:22 GMT

Reminds me of the Experian alert emails for anything really - CLI, new account, new inquiry, etc. The email always comes a few days after the actual notification in my account, and by that point, I've already taken a look at it.

Re: Hilarious email from Amex... toying with me again!

Traveler101 — Sun, 14 May 2023 00:50:32 GMT

@805orbust wrote:
They did it again... got a $15k increase on my BBP about a month ago. Today I get an email congratulating me on my new cli... a month later. What is with these guys? 🤣

You would of been upset if it was a cld email I bet. That would not of been a good day.

Re: Hilarious email from Amex... toying with me again!

805orbust — Sun, 14 May 2023 06:09:23 GMT

@Traveler101 no lies told my friend!