topic Re: Elan paid $1,000 bonus in Credit Cards

Elan paid $1,000 bonus

Curious_George2 — Sun, 21 May 2023 19:02:55 GMT

Last November, Elan sent an email to some holders of their Max Cash Preferred (and other?) cards with a remarkable offer: spend $75 in 4 online purchases and "get 1,000 Cash Back." I started a thread about it:
https://ficoforums.myfico.com/t5/Credit-Cards/Elan-offer-Spend-75-online-get-1-000-cash-back/td-p/6613545

Was it strangely worded? Yes.

Was it too good to be true? Many people said so.
Did they pay it? ... Yes!

I got a letter from Elan this week telling me they were going to issue me a $1,000 credit. The credit has now posted, with the description "CRED DUE TO ERR W/ EMAIL SENT 11/10/22." Thanks Elan!

This is pure speculation, but my guess is someone threatened or filed a class action lawsuit and Elan decided it was better -- perhaps even cheaper -- to pay in full rather than litigate.

Tagging members who got the offer or asked for updates: @-Wright-, @MySunrise271, @TryItAgain, @ptatohed, @yoda42

Re: Elan paid $1,000 bonus

Brian_Earl_Spilner — Sun, 21 May 2023 22:26:03 GMT

Nice. Pizza hut sent me a BOGO email. They didn't honor it. Be like elan, pizza hut.

Re: Elan paid $1,000 bonus

TryItAgain — Sun, 21 May 2023 19:09:33 GMT

Yeah I got a letter in the mail too, but they only credited me $75 not $1000, it hit my account a couple days ago. Regardless, it's good to see them do something. As that while quite obviously an error by someone on all the emails, could have likely caused a huge legal snafu for them if someone pushed a class action.

Grats on you getting $1k though, maybe the differeing amounts are due to the differing email offers when it happened, I'll take the 75 though.

Re: Elan paid $1,000 bonus

MySunrise271 — Sun, 21 May 2023 19:32:14 GMT

@Curious_George2 congratulation on your cash back pay out from Elan MCP🎉🎉🎉

Re: Elan paid $1,000 bonus

yoda42 — Sun, 21 May 2023 20:23:58 GMT

Wow! I had 2000 offer - too bad i didn't do the transactions.

Wrap up your holiday shopping online and earn 2,000 Cash Back.¹ Buy gifts for everyone on your list – including yourself – and stock up on party supplies and everyday essentials. Your card has been automatically enrolled for this exclusive online offer.


	Shop online for the holidays with your Valley Bank Visa Signature® Max Cash Preferred Card


	Make 3 online transactions totaling $75 or more with your Max Cash Preferred Card by December 31, 2022


	Earn 2,000 Cash Back

Re: Elan paid $1,000 bonus

Creditwiser — Sun, 21 May 2023 22:00:01 GMT

Nice to see they owned up and paid it. Congrats 1

Re: Elan paid $1,000 bonus

CreditCuriosity — Sun, 21 May 2023 23:12:21 GMT

Shocked to be honest as clearly a mistake. Wonder how many people they actually had to pay this to. Guess least US BANK isnt one of the regional banks in deep financial issues.

Re: Elan paid $1,000 bonus

Anonymous — Sun, 21 May 2023 23:39:07 GMT

I hope @Curious_George2 is now extra careful in any emails he sends!

Re: Elan paid $1,000 bonus

CreditCuriosity — Mon, 22 May 2023 02:21:13 GMT

Re: Elan paid $1,000 bonus

OmarGB9 — Mon, 22 May 2023 00:10:28 GMT

Amazing. Definitely was not expecting that.

Re: Elan paid $1,000 bonus

ptatohed — Mon, 22 May 2023 08:03:09 GMT

@Curious_George2 wrote:
Last November, Elan sent an email to some holders of their Max Cash Preferred (and other?) cards with a remarkable offer: spend $75 in 4 online purchases and "get 1,000 Cash Back." I started a thread about it:
https://ficoforums.myfico.com/t5/Credit-Cards/Elan-offer-Spend-75-online-get-1-000-cash-back/td-p/6613545

Was it strangely worded? Yes.
Was it too good to be true? Many people said so.
Did they pay it? ... Yes!

I got a letter from Elan this week telling me they were going to issue me a $1,000 credit. The credit has now posted, with the description "CRED DUE TO ERR W/ EMAIL SENT 11/10/22." Thanks Elan!

This is pure speculation, but my guess is someone threatened or filed a class action lawsuit and Elan decided it was better -- perhaps even cheaper -- to pay in full rather than litigate.

Tagging members who got the offer or asked for updates: @-Wright-, @MySunrise271, @TryItAgain, @ptatohed, @yoda42

Wow! Thanks for the update CG2! Amazing. Just.... well........ amazing ........ wow.

Re: Elan paid $1,000 bonus

NoMoreE46 — Tue, 23 May 2023 01:23:17 GMT

I remember commenting on this post.

Good for you @Curious_George2 .

I am thinking any form of customer communications are vetted by multiple officers at Elan now.

Re: Elan paid $1,000 bonus

Lou-natic — Tue, 23 May 2023 13:21:39 GMT

I guess I have to eat crow because I remember that thread and thinking there's no way you'll ever get that $1,000 but here we are... That's a once in a lifetime Bank error in your favor right there. Definitely one for the ages.

Re: Elan paid $1,000 bonus

ptatohed — Tue, 23 May 2023 15:00:15 GMT

It definitely was worded incredibly ambiguously.

Essentially: 'Spend 75 DOLLARS, get 1,000 Cash Back'.

If I saw an ad stating: 'Buy two sub sandwiches, get one free'; I'd more than assume the default item you get free is the sub sandwich mentioned in the first part. Unless it clearly stated: 'Buy two subs, get a bag of chips for free'; one has to assume they are receiving another free sub. So, without the word Dollars or Points after the 1,000, it's not unreasonable to read the 1,000 as Dollars. Furthermore, they called it "Cash" back which further supports that it could be Dollars.

Obviously, they did realize that too. They won't make that mistake again!

Re: Elan paid $1,000 bonus

Anonymous — Tue, 23 May 2023 15:07:21 GMT

@ptatohed wrote:
It definitely was worded incredibly ambiguously.

Essentially: 'Spend 75 DOLLARS, get 1,000 Cash Back'.

If I saw an ad stating: 'Buy two sub sandwiches, get one free'; I'd more than assume the default item you get free is the sub sandwich mentioned in the first part. Unless it clearly stated: 'Buy two subs, get a bag of chips for free'; one has to assume they are receiving another free sub. So, without the word Dollars or Points after the 1,000, it's not unreasonable to read the 1,000 as Dollars. Furthermore, they called it "Cash" back which further supports that it could be Dollars.

Obviously, they did realize that too. They won't make that mistake again!

I agree from the syntax that's not unreasonable. But semantically, I think it is! OK, there are SUB offers, e.g. Barclays, where the first purchase of any amount gives you back a lot of points (which can obviously be worth much more than you spent) but this really didn't make sense as something a business would want to do.

But OP won! Now if they nerf the Altitude Reserve to make up for these payments, I know one person to blame!

Re: Elan paid $1,000 bonus

unsungivy — Wed, 24 May 2023 17:55:16 GMT

Wow. I am also one of those that thought the OP was naive etc. in thinking it could mean anything other than points. 😲😲😲

This crow taste is nasty!

"Bank Error in your Favor" indeed!

Golf-clap for Elan... impressed they paid up! (Yes, likely a suit was involved, but still.)