topic Re: Sharing disputed transaction - Apple Card in Credit Cards

Sharing disputed transaction - Apple Card

NoMoreE46 — Sat, 21 Oct 2023 21:03:29 GMT

I had submitted a dispute for a fast food purchase. I paid using NFC on my Apple Card at the self service kiosk.

About 15 minutes after placing my order, I asked about it. The cashier said we don't have your order- do you have a receipt? I said no, as the SSK machine didn't print one nor did it offer an order #. They said well, we don't have anything. I was like okay weird- maybe a glitch and left without my order.

That night (Aug 28), I decided to submit a dispute. It was easy through the app; I got a conditional credit for $11.64 and was informed that a resolution should be expected by Oct 31. On Aug 30, I was notified via email that my dispute was Accepted and Opened.

I heard back on the dispute today (Oct 21) and it was in my favor.

I have disputed a few transactions with other issuers and GS seems to be in line with the amount of time (~54 days) for resolution.

Re: Sharing disputed transaction - Apple Card

JoeRockhead — Sat, 21 Oct 2023 21:41:30 GMT

Fun fact: And...Sorry if you already know this. The time line is going to be almost universal among issuers. It's sort of like condensed court where they're their own Judge and Jury. Once they accept your dispute and put it into motion, the first thing they do is issue a charge-back to the merchant's payment processor... translation, the amount of the charge is sucked right out of merchant's bank account. Then, a few days later they (merchant) gets a letter from their payment processor informing them of the dispute and they have xx days to offer proof that the charges are valid, the order was fulfilled, delivered etc... (aren't fraudulent). If they fail to do so, they don't get their money back. You know the rest...

Re: Sharing disputed transaction - Apple Card

Anonymous — Sat, 21 Oct 2023 21:52:24 GMT

@JoeRockhead wrote:
Fun fact: And...Sorry if you already know this. The time line is going to be almost universal among issuers. It's sort of like condensed court where they're their own Judge and Jury. Once they accept your dispute and put it into motion, the first thing they do is issue a charge-back to the merchant's payment processor... translation, the amount of the charge is sucked right out of merchant's bank account. Then, a few days later they (merchant) gets a letter from their payment processor informing them of the dispute and they have xx days to offer proof that the charges are valid, the order was fulfilled, delivered etc... (aren't fraudulent). If they fail to do so, they don't get their money back. You know the rest...

And similar timeframe even when they initiate! Elan texted me to ask if a particular charge was fraudulent, which it was, and they issued me with a new card. The charge never showed up as pending (they had blocked it before that) but it still went through all the stages, telling me that an investigation had been opened (and in my mind I hadn't initiated it, they had!), it was nearly complete and finally that it was complete, and that the charge I never saw had been removed. Seemed a little surreal, but fine!

Re: Sharing disputed transaction - Apple Card

NoMoreE46 — Sat, 21 Oct 2023 23:55:19 GMT

Thanks.

Isn't the process/timeframe for valid disputes regulated by the FTC?

@JoeRockhead wrote:
Fun fact: And...Sorry if you already know this. The time line is going to be almost universal among issuers. It's sort of like condensed court where they're their own Judge and Jury. Once they accept your dispute and put it into motion, the first thing they do is issue a charge-back to the merchant's payment processor... translation, the amount of the charge is sucked right out of merchant's bank account. Then, a few days later they (merchant) gets a letter from their payment processor informing them of the dispute and they have xx days to offer proof that the charges are valid, the order was fulfilled, delivered etc... (aren't fraudulent). If they fail to do so, they don't get their money back. You know the rest...

Re: Sharing disputed transaction - Apple Card

JoeRockhead — Sun, 22 Oct 2023 00:06:35 GMT

@NoMoreE46 I'm too lazy to look them up but, I'm sure they're guided, influenced, or regulated by a concoction of various federal laws, mandates, state consumer laws and some legal precedents sprinkled on top.