topic Re: Chargeback Question in Credit Cards

Chargeback Question

Ahava18 — Sat, 27 Jul 2024 00:31:35 GMT

Paid a vendor for an item through Venmo. Vendor got their Venmo account restricted.

Today, after quite a few weeks, the merchant informed me that Venmo has closed their account and Venmo is holding all funds for 180 days and they won't deliver the order until they get the funds.

Do I dispute it as fraud or merchandise not received? Does the reason for dispute have any impact on the chargeback outcome? Will I get credited for the interest accrued up until now?

Re: Chargeback Question

FicoMike0 — Fri, 26 Jul 2024 03:49:17 GMT

Why should you get anything? It's the vendor who's holding the bag.

Re: Chargeback Question

GZG — Fri, 26 Jul 2024 04:18:02 GMT

@Ahava18 wrote:
Paid a vendor for an item through Venmo. I assume you didn't pay with whatever Venmo's 'goods and services' option is? Does Venmo even have that? Vendor got their Venmo account restricted. Right, feels like a scam.

Today, after quite a few weeks, the merchant informed me that Venmo has closed their account and Venmo is holding all funds for 180 days. Do you have your item? If so, that's not your problem anymore.

Do I dispute it as fraud or merchandise not received? Does the reason for dispute have any impact on the chargeback outcome? Will I get credited for the interest accrued up until now? You can certainly try, but if you sent a p2p payment on a transaction intended as a purchase, you may not win your dispute/fraud claim

Re: Chargeback Question

Ahava18 — Fri, 26 Jul 2024 10:30:31 GMT

Why should I not het anything? I paid for something and didn't get it. I deserve a refund.

Re: Chargeback Question

Ahava18 — Fri, 26 Jul 2024 10:41:02 GMT

@GZG wrote:
@Ahava18 wrote:
Paid a vendor for an item through Venmo. I assume you didn't pay with whatever Venmo's 'goods and services' option is? Does Venmo even have that? I don't know what that is. Venmo was simply the payment processor. Vendor got their Venmo account restricted. Right, feels like a scam. Hence, why I'm disputing it.

Today, after quite a few weeks, the merchant informed me that Venmo has closed their account and Venmo is holding all funds for 180 days. Do you have your item? If so, that's not your problem anymore. Of course not, otherwise why would I care?

Do I dispute it as fraud or merchandise not received? Does the reason for dispute have any impact on the chargeback outcome? Will I get credited for the interest accrued up until now? You can certainly try, but if you sent a p2p payment on a transaction intended as a purchase, you may not win your dispute/fraud claim Why are you assuming that I tried to circumvent anything?

Re: Chargeback Question

JoeRockhead — Fri, 26 Jul 2024 11:43:41 GMT

@Ahava18 wrote:
@GZG wrote:
@Ahava18 wrote:
Paid a vendor for an item through Venmo. I assume you didn't pay with whatever Venmo's 'goods and services' option is? Does Venmo even have that? I don't know what that is. Venmo was simply the payment processor. Vendor got their Venmo account restricted. Right, feels like a scam. Hence, why I'm disputing it.

Today, after quite a few weeks, the merchant informed me that Venmo has closed their account and Venmo is holding all funds for 180 days. Do you have your item? If so, that's not your problem anymore. Of course not, otherwise why would I care?

Do I dispute it as fraud or merchandise not received? Does the reason for dispute have any impact on the chargeback outcome? Will I get credited for the interest accrued up until now? You can certainly try, but if you sent a p2p payment on a transaction intended as a purchase, you may not win your dispute/fraud claim Why are you assuming that I tried to circumvent anything?

If you paid for a product that you never received, you have every right to dispute the charges with Venmo and ask for a refund. The fact that Venmo has closed the vendor's account, and is holding the funds tells me there's a high volume of complaints for failure to deliver, and/or they suspect fraud. They're holding the funds in order to rectify similar claims against the vendor such as yours.

Re: Chargeback Question

keekers — Fri, 26 Jul 2024 14:08:36 GMT

@JoeRockhead wrote:
If you paid for a product that you never received, you have every right to dispute the charges with Venmo and ask for a refund. The fact that Venmo has closed the vendor's account, and is holding the funds tells me there's a high volume of complaints for failure to deliver, and/or they suspect fraud. They're holding the funds in order to rectify similar claims against the vendor such as yours.

Bingo ^^^

Re: Chargeback Question

FicoMike0 — Fri, 26 Jul 2024 15:41:28 GMT

You didn't include the main point, that you didn't receive the product.

Re: Chargeback Question

Anonymous — Fri, 26 Jul 2024 17:57:03 GMT

@Ahava18 wrote:
Paid a vendor for an item through Venmo. Vendor got their Venmo account restricted.

Today, after quite a few weeks, the merchant informed me that Venmo has closed their account and Venmo is holding all funds for 180 days.

Do I dispute it as fraud or merchandise not received? Does the reason for dispute have any impact on the chargeback outcome? Will I get credited for the interest accrued up until now?

I had no issue inferring that your item was not received and that you were looking for opinions on these 3 questions regarding Venmo.

Do I dispute it as fraud or merchandise not received?
Does the reason for dispute have any impact on the chargeback outcome?
Will I get credited for the interest accrued up until now?

Re: Chargeback Question

Ahava18 — Sat, 27 Jul 2024 00:37:24 GMT

@keekers wrote:
@JoeRockhead wrote:
If you paid for a product that you never received, you have every right to dispute the charges with Venmo and ask for a refund. The fact that Venmo has closed the vendor's account, and is holding the funds tells me there's a high volume of complaints for failure to deliver, and/or they suspect fraud. They're holding the funds in order to rectify similar claims against the vendor such as yours.
Bingo ^^^

I guess my post wasn't clear enough that I didn't receive the item.

I know that I am well within my rights to dispute the charge, my question wasn't whether I may or may not dispute. I was asking how to go about it.

The reason I included the bit that the vendor didn't get the funds is because the vendor says that they can’t deliver the item unless they get the funds. And they are unable to issue a refund if I want to cancel.

This leaves me with 2 possible ways to dispute the charge. Either 'goods not received' or 'fraud' since I suspect that this may be the case here.

As far as it concerns me, is there any difference between either one? Does the reason for dispute have any impact on the chargeback outcome? Will I get credited for the interest accrued up until now?

Re: Chargeback Question

Ahava18 — Sat, 27 Jul 2024 00:32:34 GMT

@FicoMike0 wrote:
You didn't include the main point, that you didn't receive the product.

My bad. Updated.

Re: Chargeback Question

Ahava18 — Sat, 27 Jul 2024 00:35:31 GMT

@Anonymous wrote:
@Ahava18 wrote:
Paid a vendor for an item through Venmo. Vendor got their Venmo account restricted.

Today, after quite a few weeks, the merchant informed me that Venmo has closed their account and Venmo is holding all funds for 180 days.

Do I dispute it as fraud or merchandise not received? Does the reason for dispute have any impact on the chargeback outcome? Will I get credited for the interest accrued up until now?
I had no issue inferring that your item was not received and that you were looking for opinions on these 3 questions regarding Venmo.

Do I dispute it as fraud or merchandise not received?
Does the reason for dispute have any impact on the chargeback outcome?
Will I get credited for the interest accrued up until now?
Guess I was wrong just assuming that everyone is as bright and brilliant as you are 😄.

Re: Chargeback Question

xenon3030 — Sat, 27 Jul 2024 00:44:03 GMT

It can a typical issue with Venmo and PP. Why did you not pay by CC, ACH or check?

You may try to dispute it by Venmo to release your fund ASAP and pay the vendor by other methods. I guess, you would be at the mercy of Venmo to release your money in a timely manner.

Re: Chargeback Question

Anonymous — Sat, 27 Jul 2024 03:30:22 GMT

@xenon3030 wrote:
It can a typical issue with Venmo and PP. Why did you not pay by CC, ACH or check?

You may try to dispute it by Venmo to release your fund ASAP and pay the vendor by other methods. I guess, you would be at the mercy of Venmo to release your money in a timely manner.

I'm guessing that at this point OP just wants the money back, and isn't planning to deal with the vendor again....

Re: Chargeback Question

FicoMike0 — Sat, 27 Jul 2024 04:09:42 GMT

So, do venmo be a bunch'a crooks, or what?

Re: Chargeback Question

xenon3030 — Sat, 27 Jul 2024 04:20:25 GMT

Never count on Venmo or PP, if you want to setup or make a business. There are several examples over internet that they blocked a business account for several months and created thousands of dollars of damages.

The OP's best bet would be talking to Venmo to cancel his transaction (or dispute) and ask for a refund. If the discussions would not go anywhere due to their possible illogical internal regulations, a CFPB complaint might help to get back the money in a few days.