topic Re: What is up with Citibank website? in Credit Cards

What is up with Citibank website?

Beast26 — Fri, 13 Sep 2024 22:57:37 GMT

I haven't been able to access my credit card account for over a week because every time I try it says they are experiencing temporary delays. Anybody else getting this message when you try to log into your credit card account with Citi?

Re: What is up with Citibank website?

Drifter73 — Fri, 13 Sep 2024 23:11:16 GMT

@Beast26 wrote:
I haven't been able to access my credit card account for over a week because every time I try it says they are experiencing temporary delays. Anybody else getting this message when you try to log into your credit card account with Citi?

Only in the app for me. Same error for a week, so I went online and pif. I won't be using any Citi cards again until they fix the app errors.

Re: What is up with Citibank website?

Beast26 — Fri, 13 Sep 2024 23:31:53 GMT

I can't access it online either this is weird how am I supposed to keep up with my payments and stuff if I can't even access it.

Re: What is up with Citibank website?

Anonymous — Fri, 13 Sep 2024 23:42:07 GMT

I have had Citi website give me errors a few times over the past year.

But I just checked both the website and the app and both have no issues logging in and accessing my CC account. So, YMMV?

Re: What is up with Citibank website?

markhs777 — Fri, 13 Sep 2024 23:46:26 GMT

@Beast26 wrote:
I haven't been able to access my credit card account for over a week because every time I try it says they are experiencing temporary delays. Anybody else getting this message when you try to log into your credit card account with Citi?

Try a different browser

Re: What is up with Citibank website?

gdale6 — Fri, 13 Sep 2024 23:58:50 GMT

Logged in by notebook without a problem. As already suggested try diff browser also clear out your cache.

Re: What is up with Citibank website?

Gregory1776 — Sat, 14 Sep 2024 02:42:26 GMT

@Beast26 wrote:
I can't access it online either this is weird how am I supposed to keep up with my payments and stuff if I can't even access it.

Once upon a time there's a phone number on the back of the card.... 🙂‍↔️🙃

Re: What is up with Citibank website?

ptatohed — Sat, 14 Sep 2024 07:46:13 GMT

Works fine for me on PC. Work and home computers. I use Chrome.

Re: What is up with Citibank website?

Beast26 — Sat, 14 Sep 2024 09:31:46 GMT

You know how inconvenient it is to call Citi and deal with an AI assistant for 20 mins and talk to people who speak bad English.

Re: What is up with Citibank website?

Lou-natic — Sat, 14 Sep 2024 13:15:17 GMT

I had to do a CLI requeust over the phone just a few weeks ago for my Citi Rewards+ card because the website wasn't letting me complete it. Total time on phone to complete the call was 4 minutes and 22 seconds according to my phone, not even 5 minutes let alone 20...Some of you guys are ridiculous.

Re: What is up with Citibank website?

TrapLine — Sat, 14 Sep 2024 14:23:47 GMT

Mine works fine ... however, like many posters have mentioned, browsers seem to not always work well. Noticed this often and know generally they get back into the fold. Example is Firefox ... they seem to update and then I can almost be assured there will be a problem.

Solution for me, use a different browser. Also, clear cookies very regularily and keep on chugging.

Closed a credit card because of the browser problem. The company told me bluntly use a different browser. A second time I ran into this was with Lowe's and CSR said it is your browser, use a different one ... like slap in the back of the head and ever since, find a work around.

Re: What is up with Citibank website?

Gregory1776 — Sat, 14 Sep 2024 19:53:16 GMT

@Beast26 wrote:
You know how inconvenient it is to call Citi and deal with an AI assistant for 20 mins and talk to people who speak bad English.

Point taken 😜

Re: What is up with Citibank website?

Gregory1776 — Sat, 14 Sep 2024 19:56:14 GMT

@TrapLine wrote:
Mine works fine ... however, like many posters have mentioned, browsers seem to not always work well. Noticed this often and know generally they get back into the fold. Example is Firefox ... they seem to update and then I can almost be assured there will be a problem.

Solution for me, use a different browser. Also, clear cookies very regularily and keep on chugging.

Closed a credit card because of the browser problem. The company told me bluntly use a different browser. A second time I ran into this was with Lowe's and CSR said it is your browser, use a different one ... like slap in the back of the head and ever since, find a work around.

What an absolute dog💩 response.

I shouldn't have to change browsers because your billion dollar company doesn't want to invest in a functional website!

I knew I didn't want to deal with Citi, but I did it anyway. 😐

Re: What is up with Citibank website?

gingerflower — Sun, 15 Sep 2024 04:13:16 GMT

The only issue I am having is signing into my account. For weeks now it keeps saying it is time to Change password. But I am having issues updating password. Citi says it is a glitch! Unbelievable.

Re: What is up with Citibank website?

TrapLine — Sun, 15 Sep 2024 08:35:59 GMT

@Gregory1776 wrote:
@TrapLine wrote:
Mine works fine ... however, like many posters have mentioned, browsers seem to not always work well. Noticed this often and know generally they get back into the fold. Example is Firefox ... they seem to update and then I can almost be assured there will be a problem.

Solution for me, use a different browser. Also, clear cookies very regularily and keep on chugging.

Closed a credit card because of the browser problem. The company told me bluntly use a different browser. A second time I ran into this was with Lowe's and CSR said it is your browser, use a different one ... like slap in the back of the head and ever since, find a work around.
What an absolute dog💩 response.

I shouldn't have to change browsers because your billion dollar company doesn't want to invest in a functional website!

I knew I didn't want to deal with Citi, but I did it anyway. 😐

What is this "dog response"? I explained what I had to do. Did not say one size fits all or that Everyone else has to do it. Do not feel like hassling the companies anymore. The first company I fought with for almost a year over the website thing and I did not get anywhere. Cut my losses and just do a work around.

To each his own. Maybe you will have better luck ... because I sure did not and I do not want to fight it for months. For me, Firefox creates havoc virtually everytime they update. Truth, I moved on in browsers. Also, glad at least I can find work arounds and move on. I give up!

Related directly to Citi Bank, I have had on and off affair with their website. Over the years I have read others who comment on their website software. Why, when they are good web sites out there can't companies get it right? Chase works for me.

Some of the big companies surely should get it right! Something I observed over the years was different browsers would do updates and the billion dollar companies had not made the adjustments and then the websites were a problem for one to two weeks. Drove me crazy. There has been much less of that for me but like I said, I just moved on.

Best of luck in getting Citi Bank to fix your situation. Yes, I know it is maddening!!! Been there ...

Re: What is up with Citibank website?

Shooting-For-800 — Mon, 16 Sep 2024 02:23:56 GMT

Use incognito mode.

Re: What is up with Citibank website?

Beast26 — Mon, 16 Sep 2024 12:11:04 GMT

I have tried every single suggestion here in this thread and they all still give me the same message about the system being temporarily unavailable. I even tried on a desktop. It has almost been 2 weeks now since I've been able to login. I guess my only option is to call and do business on the phone. Lucky for them I love my citi custom cash card or I would close it and be done with them!