topic Re: mylowe's Rewards, New Changes to the Lowe's Card Program in Credit Cards

mylowe's Rewards, New Changes to the Lowe's Card Program

ptatohed — Thu, 29 Feb 2024 06:57:18 GMT

I received this e-mail yesterday. It looks like the Lowe's advantage card is becoming the mylowe's Rewards card. Starting March 7, 2024. No action needed.

When I first started reading and saw the new points rewards, I thought for sure the everyday 5% was toast. But, nope, the program appears to still offer the 5% in addition to the new points. Unless I'm not reading it correctly?

I could not find where it stated how many MyLowe's Money points you earn per dollar spent. If it's 10 points per $1 spent, then that would be 5% with 1,000 points of mylowe's Rewards points being worth $5. Which I can't imagine that would be in addition to the current 5%. Ok, so I found this (Terms) and it's a confusing system earning 1 to 1.5 points per dollar spent depending on your tiered status. So, we're talking about 0.625% back using the middle tier of 1.25 points per dollar. Not very impressive but as long as it doesn't replace the 5%, I'll take any little extra. They say there might be other point earning offers from time to time.

I could not find out how you redeem your MyLowe's Money other than the email's "MyLowe’s Money can be redeemed during the stated redemption window.....:". What is a stated redemption window? But reading the terms, you will be issued $5 in MyLowe's Money for a future purchase every time you reach 1,000 points (average $800 spend, give or take depending on your tier).

This is where I am getting confused. This site says the Lowe's advantage is becoming the myLowe's Rewards. But the more I read the e-mail and the terms, the more it seems to me like the card stays as the Lowe's advantage and the myLowe's Rewards is just a program added to the advantage? The wording in the e-mail states that Lowe's Advantage cardholders get 5%, not myLowe's rewards cardholders get 5%. It also says advantage cardholders start at the middle Silver tier, so is this some kind of grandfather thing for existing advantage cardholders?

It's late and I am tired of reading fine print. Maybe you guys will have some good information and answers.

We've updated our account terms and conditions.

View email as a webpage.

Hello,

We are excited to announce MyLowe’s Rewards, a new way to save and earn rewards by shopping at Lowe’s! As a current Lowes.com account holder, you will be automatically enrolled into the new program1.

MyLowe’s Rewards benefits include2:

Earn points toward MyLowe’s Money
1,000 points = $5 reward
FREE member gifts
FREE standard shipping starting with Silver Key status
(Not available in Alaska & Hawaii.)

Lowe’s Advantage Card holders get more! Credit cardholders will save 5%† on eligible purchases every day and can unlock free MyLowe’s Rewards loyalty program Silver Key status, which allows them to earn more points and gives them free standard shipping benefits ‡.

As a part of the launch, we would like to make you aware of changes we have made to our account terms and conditions to reflect information around eligibility and how to receive and use benefits.

Additionally, starting on March 7, 2024, the MyLowe’s keyfob card will no longer work to track your in-store purchases. In order to continue tracking all of your in-store purchases after March 7, 2024, please scan your Member ID, Wallet Scan to Pay, or provide the phone number associated with your account.

You can review our updated terms here: Lowes.com/Terms.

Thank you.

New Lowe's cards are being delivered today

coldfusion — Sat, 16 Mar 2024 17:23:34 GMT

As a reminder, existing Lowe's cardholders were notified in January that changes were coming to their store card issued by Synchrony including a change in perks and a reissue of new cards to all cardholders. New cards are being delivered today.

Here's a synopsis of the new program. You do still get 5% off for using the card. https://www.lowes.com/l/about/mylowes-rewards

Re: New Lowe's cards are being delivered today

CorpCrMgr1 — Sat, 16 Mar 2024 22:47:03 GMT

Thank you for sharing the info!

Re: New Lowe's cards are being delivered today

ptatohed — Sun, 17 Mar 2024 02:04:24 GMT

Thanks cf. Last week I started a thread about the card and an e-mail I received in late Feb............. and it got crickets, lol.

Re: New Lowe's cards are being delivered today

coldfusion — Mon, 18 Mar 2024 12:51:56 GMT

It happens sometimes. At least you tried ;-)

Re: New Lowe's cards are being delivered today

Zoostation1 — Tue, 19 Mar 2024 00:24:55 GMT

I don't have the card, but good to know since my dad does so I'll pass it on to him.

Re: New Lowe's cards are being delivered today

UncleB — Wed, 03 Apr 2024 09:24:42 GMT

Thanks for the update!

The info on the site is a bit confusing... they make it look like folks who have a Lowe's credit card are automatically at Silver status ("Credit Cardholders and Verified Military Members start here"), but that doesn't seem to the case, at least for me (I'm at bronze). 🤔

Re: New Lowe's cards are being delivered today

FlaDude — Wed, 03 Apr 2024 14:34:51 GMT

@UncleB wrote:
Thanks for the update!

The info on the site is a bit confusing... they make it look like folks who have a Lowe's credit card are automatically at Silver status ("Credit Cardholders and Verified Military Members start here"), but that doesn't seem to the case, at least for me (I'm at bronze). 🤔

Same here, it looks like I should be Silver for having the card but am showing as bronze with another $300 spend to hit Silver. I did see a footnote that "may require adding Lowes card to digital wallet", but when I check my wallet the card is already there.

I recently moved and there is an HD nearby, and Lowes isn't so I don't get there too often anymore and probably won't bother chasing it down.

Re: New Lowe's cards are being delivered today

moto4man — Wed, 03 Apr 2024 22:48:27 GMT

This works out well if your a contractor or GC footing the bill for materials.

Re: New Lowe's cards are being delivered today

UncleB — Fri, 12 Apr 2024 19:51:17 GMT

@UncleB wrote:
Thanks for the update!

The info on the site is a bit confusing... they make it look like folks who have a Lowe's credit card are automatically at Silver status ("Credit Cardholders and Verified Military Members start here"), but that doesn't seem to the case, at least for me (I'm at bronze). 🤔

I have an update on this...

My new card came in the mail today (not requested, sent automatically). I activated it, then checked my Lowe's dashboard and I was still at "bronze" status. 🤔 So I deleted the card from my profile and signed out completely. Then I signed back in and added the card back to my profile as a payment method, and lo-and-behold, "silver" status was achieved.

I'm surprised they didn't code the website to care for those of us who are already have a Lowe's card, but it was easy enough to remedy. Of course, I'm sure there will be people who won't think (or bother) to remove then re-add the card, which is a shame. (Silver status is useful since it gets you free standard shipping, which is especially helpful to me since I no longer live near a Lowe's.)

Re: New Lowe's cards are being delivered today

FlaDude — Sat, 13 Apr 2024 00:36:33 GMT

@UncleB wrote:
My new card came in the mail today (not requested, sent automatically). I activated it, then checked my Lowe's dashboard and I was still at "bronze" status. 🤔 So I deleted the card from my profile and signed out completely. Then I signed back in and added the card back to my profile as a payment method, and lo-and-behold, "silver" status was achieved.

I'm surprised they didn't code the website to care for those of us who are already have a Lowe's card, but it was easy enough to remedy. Of course, I'm sure there will be people who won't think (or bother) to remove then re-add the card, which is a shame. (Silver status is useful since it gets you free standard shipping, which is especially helpful to me since I no longer live near a Lowe's.)

Thanks for this!! I just did the same and am now Silver too! I'm not sure how much it will matter with my Lowe's usage pattern, but I'll take free status any day. It will certainly be handy if I need to order anything.

Re: New Lowe's cards are being delivered today

ptatohed — Sat, 13 Apr 2024 05:17:01 GMT

@UncleB wrote:
@UncleB wrote:
Thanks for the update!

The info on the site is a bit confusing... they make it look like folks who have a Lowe's credit card are automatically at Silver status ("Credit Cardholders and Verified Military Members start here"), but that doesn't seem to the case, at least for me (I'm at bronze). 🤔
I have an update on this...

My new card came in the mail today (not requested, sent automatically). I activated it, then checked my Lowe's dashboard and I was still at "bronze" status. 🤔 So I deleted the card from my profile and signed out completely. Then I signed back in and added the card back to my profile as a payment method, and lo-and-behold, "silver" status was achieved.

I'm surprised they didn't code the website to care for those of us who are already have a Lowe's card, but it was easy enough to remedy. Of course, I'm sure there will be people who won't think (or bother) to remove then re-add the card, which is a shame. (Silver status is useful since it gets you free standard shipping, which is especially helpful to me since I no longer live near a Lowe's.)

Thanks for sharing UB. Received my new card a week or so ago. Sure enough, I'm Bronze status. I tried to follow your directions but I get hung up at deleting and adding a card to your profile as a payment method. I can't see anything that allows adding a card as a payment method. I don't believe my advantage was ever added as a payment method so I don't think I have to remove it, I just need to add the new card. Thanks!

Re: New Lowe's cards are being delivered today

UncleB — Sat, 13 Apr 2024 07:48:06 GMT

@ptatohed wrote:
@UncleB wrote:
@UncleB wrote:
Thanks for the update!

The info on the site is a bit confusing... they make it look like folks who have a Lowe's credit card are automatically at Silver status ("Credit Cardholders and Verified Military Members start here"), but that doesn't seem to the case, at least for me (I'm at bronze). 🤔
I have an update on this...

My new card came in the mail today (not requested, sent automatically). I activated it, then checked my Lowe's dashboard and I was still at "bronze" status. 🤔 So I deleted the card from my profile and signed out completely. Then I signed back in and added the card back to my profile as a payment method, and lo-and-behold, "silver" status was achieved.

I'm surprised they didn't code the website to care for those of us who are already have a Lowe's card, but it was easy enough to remedy. Of course, I'm sure there will be people who won't think (or bother) to remove then re-add the card, which is a shame. (Silver status is useful since it gets you free standard shipping, which is especially helpful to me since I no longer live near a Lowe's.)
Thanks for sharing UB. Received my new card a week or so ago. Sure enough, I'm Bronze status. I tried to follow your directions but I get hung up at deleting and adding a card to your profile as a payment method. I can't see anything that allows adding a card as a payment method. I don't believe my advantage was ever added as a payment method so I don't think I have to remove it, I just need to add the new card. Thanks!

Hey @ptatohed, I may have used the wrong terminology; the card is added (or removed) from the 'wallet' section. I think of the whole thing as the user profile, but they do have separate 'wallet' and 'profile and preferences' sections, at least on the regular website. Apologies if my incorrect use of terms caused confusion.

You add the Lowe's credit card to the 'wallet' section just like any other credit card, and after the number is entered and you click/tab to the next field the expiration date field will disappear (at least on desktop), all they need is the CVV. They sent a 'ping' to the card for $1.00 (whoo-hoo, my alerts still work!) and once this was done my status changed to 'silver' (and they sent an email about that 'upgrade' as well).

Hopefully this helps!

(Here's a screenshot of my dashboard)

Re: New Lowe's cards are being delivered today

ptatohed — Sun, 14 Apr 2024 00:33:00 GMT

Got it! You're the best, thanks UB @UncleB !!

Re: New Lowe's cards are being delivered today

UncleB — Sun, 14 Apr 2024 01:05:21 GMT

@ptatohed wrote:
Got it! You're the best, thanks UB @UncleB !!

Re: mylowe's Rewards, New Changes to the Lowe's Card Program

texgirl — Sat, 28 Sep 2024 05:56:05 GMT

I did not understand it either... it looked like just a rewards program. I was not willing to change. My old card still works. I still get 12 month interest free on big purchases. Thank you for posting this because I thought I was the only one that didn't see what the advantage in changing to the new card was. Maybe one day they will make me, but for now I'm sticking to the old card.

Re: mylowe's Rewards, New Changes to the Lowe's Card Program

ptatohed — Sat, 28 Sep 2024 06:21:41 GMT

@texgirl wrote:
I did not understand it either... it looked like just a rewards program. I was not willing to change. My old card still works. I still get 12 month interest free on big purchases. Thank you for posting this because I thought I was the only one that didn't see what the advantage in changing to the new card was. Maybe one day they will make me, but for now I'm sticking to the old card.

I don't think you have a choice, right?

Re: mylowe's Rewards, New Changes to the Lowe's Card Program

AndySoCal — Sat, 28 Sep 2024 18:46:00 GMT

@ptatohed What is the reference to "starting on March 7, 2024" mean? Since that date was six months ago or am I missing something?

Re: mylowe's Rewards, New Changes to the Lowe's Card Program

digitek — Sat, 28 Sep 2024 19:46:34 GMT

Lowe's rolled out a rewards program this year and it sounds like the Synchrony cards name is being changed and the card is being tied to it. It is a point based reward program that lets you earn 1 point per dollar spent, and at 500 points you get a $5 off Lowe's coupon. So it's basically 1c per dollar redeemable when you have $5 worth of points. More money you spend, the more points you get per dollar:

My Points Calculation.
My Points will be awarded on Eligible Purchases in accordance with a MLR Member’s corresponding MyLowe’s Status. MLR Members in the Bronze Key Status will earn 1 My Point per dollar spent on an Eligible Purchases; MLR Members in the Silver Key Status will earn 1.25 My Points per dollar spent on Eligible Purchases; and MLR Members in the Gold Key Status will earn 1.5 My Points per dollar spent on an Eligible Purchases.

The points you get do not include tax, so it is based on before tax cost.

Thresholds are $500 for Silver and $2k for Gold in annual spend.

Sounds like the Synchrony Lowe's card is being changed to myLowe's Reward card and it give Silver status if added to the Lowe's app wallet:

MyLowe’s Rewards Credit Card Holder Benefit. MyLowe’s Rewards Credit Card (‘MLRCC’) holders will be upgraded to Silver Key Status, and have access to Silver Key benefits, when their LAC is saved to their MyLowe’s Rewards Wallet.

Overall I think it's a good thing for Synchrony card holders. The Lowe's phone app got a big update and works pretty well, you'd have to add the card to the wallet on the app to get the automatic Silver status.

I'm interested in what's going to happen to the Amex Lowe's business card I currently have. It's 5% off like the Synchrony card, but also get 2% in reward points that can be redeemed for gift cards or applied to purchases at 1 cent per point. It is actually no longer offered on the Amex site, not sure when that happened, but bet it's related to this new Lowe's reward program somehow.

Re: mylowe's Rewards, New Changes to the Lowe's Card Program

ptatohed — Sun, 29 Sep 2024 05:37:25 GMT

@AndySoCal wrote:
@ptatohed What is the reference to "starting on March 7, 2024" mean? Since that date was six months ago or am I missing something?

@AndySoCal , it is possible I was mixing it up with the keyfob thing.

Additionally, starting on March 7, 2024, the MyLoweâ€™s keyfob card will no longer work to track your in-store purchases. In order to continue tracking all of your in-store purchases after March 7, 2024, please scan your Member ID, Wallet Scan to Pay, or provide the phone number associated with your account.